MQM Final
Margaret does not hire people in wheelchairs because she does not want to retrofit her building with ramps and accessible restrooms.
ADA
Terry needs to cut costs in his department. Terry fires Jayne, age 50, to hire a much younger worker at a lower salary even though Jayne's performance is fine.
ADEA
Administrative Assistant
Ability Test & Performance Test
Data Analysis Clerk II
Ability Test & Performance Test
Rob confirms that the group's work is complete and they no longer need to meet now that they have provided a report to management on their recommendation to provide on-site childcare.
Adjourning
Assume that Heidi is given a poor performance evaluation because of her age (she is 50). Which law would this possibly violate?
Age Discrimination in Employment Act
Healthcare Benefits Administrator
Background Information Verification & Honesty Test
Security
Background Information Verification & Physical Ability Test
Sherry tries to inspire Brianna and Amir to follow the new policies. What type of leadership or power can this be attributed to?
Charismatic
Lucy has just completed the company's video-based ethics training course
Classroom Instruction
Matthew is learning to fly the next generation of fighter jet by using a simulator.
Classroom Instruction
Brennan belongs to a group where the members communicate easily and share information. He and the others can see the importance of his contributions to the group's goals.
Cohesiveness
Jolene is in a group that seems to be falling apart. No one wants to participate or share information. In fact there doesn't seem to be much communication any more at all.
Cohesiveness
Kenneth has always wanted to be in a work group with others who love the company and the work as much as he does. His current group has his same values. He wouldn't want to transfer to any other group.
Cohesiveness
________ is the behavior a leader engages in to support and encourage followers and help them improve and grow on the job. -Intellectual stimulation -Transactional leadership -Empowerment -Developmental consideration
Developmental consideration
Kira allowed the conflict between Blake and Sarah to turn
Dysfunctional
Bill and Betsy have both worked for the same amount of time, on the same assembly line, on the same shift, and do the same type and amount of work. Bill is paid $25 per hour and Betsy is paid $22 per hour.
EPA
What motivational theory is the Path-Goal theory similar to? -Equity -Expectancy theory -Goal -Maslow's
Expectancy theory
Peter requested 2 months leave for when his wife has their first child. His manager, Kane denied the leave stating Peter did not need the leave. After all, he is not having the baby, his wife is.
FLMA
Financial rewards should not be used to motivate members of teams. True/False
False
Transformational leaders do not engage in transactional leadership. True/False
False
Jeannette is earning college credits from Harvard University through long-distance learning using videoconferencing.
Formal Education
Mark's company is going to pay part of his tuition as he works for his MBA.
Formal Education
Cyrus calls a group meeting specifically to tell each team member why he or she was chosen for this team and why each is important to the achievement of the team goals.
Forming
Rhonda spends most lunch hours exploring new types of food brought by herself and others who are interested in learning about the foods of different cultures. This same group visits various types of restaurants.
Friendship Group
What does the "one pizza rule" apply to? -Group norms -Group size -Group roles -Group leadership
Group size
What is NOT a major component of the definition of Leadership? -Process -Initiative -Influence -Goals
Initiative
What is statement is most true about Leaders vs. Managers? -Managers consider "change" more than leaders. -Leaders "look up" and Managers tend to "look down". -Leaders focus on optimization of existing resources. -Managers typically come up with new thoughts and examine new opportunities.
Leaders "look up" and Managers tend to "look down".
Brandy knows that her role will be larger during the next phase of the team's project. She is the expert in nanotechnology, the focus of the group over the next several months, so others will depend on her guidance.
Leadership
Sam is proud that his manager believes he is capable of taking responsibility for ensuring that his team lives up to its potential and achieve its goals.
Leadership
Cynthia. As a senior manager, Cynthia feels that she has a lot of advice that would benefit newer managers, and she is willing to help them.
Mentoring
Jake has only been at Acme, Inc. for six months. He is searching for a senior manager who will help to guide his career at the company.
Mentoring
Heidi says Christopher should not be so worried about a lower score on his on-site performance since it only counts for 20% of his overall evaluation. Is she right?
No, because he can still lose his job if A-Plus loses the General as a client.
Devlin has a get-together at his home where everyone discusses their backgrounds, skills, work commitments other than those to this group, and personal goals.
Norming
Glenna hosts a dinner to thank the team members for all their hard work on the project.
Norming
The entire team often meets for drinks and dinner, and socialize with each other even on weekends. They have become good friends.
Norming
Jacob doesn't like the way others in his work group always assume there should be no disagreement about how work should be done. He sometimes does his tasks in a different order from the other group members.
Norms
Micki belongs to a book club with others from work. They have developed an order for who gets to choose the next book. That person also leads the discussion about the book.
Norms
Mary has been driving the delivery truck for only a week. Her manager will continue to spend part of each shift with Mary for the next week to watch how well she is learning the techniques.
On-the-job Training
Peter. A manager who has just returned from learning about the new cash register technology has just finished showing Peter how to use it and will now observe as Peter uses it during his next shift.
On-the-job Training
Nils does not offer a partnership to Regina, although she is as qualified for the position as her male colleagues. Nils thinks Regina, who is 30, will have children soon and will probably not work as hard as a male partner.
PDA
Duncan submits the final report prepared by his task force with recommendations for improving emergency response procedures.
Performing
Elisha is the leader of a self-managing work team. She makes sure team members are empowered and have enough responsibility and autonomy.
Performing
Nola is pleased that the team now makes decisions as frequently as possible by consensus rather than majority rule.
Performing
Tripp is the leader of a command group and now must ensure that the group members continue to be motivated.
Performing
Loader
Physical Ability Test & Honesty Test
Assume Amir believes that Mark is a great person, so he is willing to work that much harder for Ollie during the holidays. What source of power may best explain this?
Referent
________ is the degree to which a tool or test measures the same thing each time it is used. -Homogeneity -Reproducibility -Variability -Reliability
Reliability
Yasmine has a degree in chemical engineering and is currently working with several other coworkers to design a new type of polymer for the company's customers.
Research and Development Team
Assume Christopher wants a 360-degree appraisal. Which of the following individuals should he not be asking for feedback?
Rhonda, his HR representative
Helene loves her new assignment. Her group is doing complex, interesting work and has a great deal of autonomy. Her manager is now more of a coach than a supervisor.
Self-Managed Work Team
Jennifer doesn't always complete her work for the group. There are so many others that she feels no one will notice when she isn't participating very much.
Size
Neo and Trinity both want to be team leader, and each disagrees strongly with the other as to the direction to the team should take the processes it should use.
Storming
Nick and Nora argue vehemently with the other team members against a three-times-a-week meeting schedule.
Storming
Brandon is serving on a committee to design a new academic minor for the university. They expect to have the work completed within six months.
Task Force
According to the lecture, what is the biggest difference between a group and a team? -Existing in an organization -Role definition -The use of interdependent work -Having 5 or more members
The use of interdependent work
Julian intentionally hires a member of his faith rather than a member of a different religion even though the member of his faith is less qualified.
Title VII
Assume that Christopher is not given a promotion by upper management because he is Jewish. Which law would this possibly violate?
Title VII of Civil Rights Act
Julio; After finishing his executive MBA program, Julio was promoted to division manager and now helps the CEO, other division heads, and staff vice presidents plan the organization's strategy.
Top Management Team
If a someone who "looks like a leader" fails, it is a violation of what leadership theory? -Contingency -Situational -Transformational -Trait
Trait
Ling offers her subordinates increasing levels of monetary rewards for increased output on the shop floor.
Transactional Leadership
Roland has instructed managers to use extinction to eliminate undesired behaviors by workers.
Transactional Leadership
Eiler talks enthusiastically to the divisional managers about the growth opportunities that will come from the new technology breakthroughs the company is developing.
Transformational Leadership, Charismatic Activity
Terance always starts meetings by focusing the team on the big picture, the exciting future of the company as they work toward fulfilling his vision.
Transformational Leadership, Charismatic Activity
Buzz arranged for a series of on-site workshops to help interested workers develop the knowledge, skills and abilities to help them in achieving not only their personal goals but also the organization's goals.
Transformational Leadership, Developmental Consideration Activity
Termeh is working to institute a "sabbatical" program wherein managers will take up to three months every five years to reenergize, work on personally interesting projects, and develop creative insights into the company's future.
Transformational Leadership, Developmental Consideration Activity
Angelica set up a series of meetings for the next couple of weeks for various departments to align the individual, group and organizational goals.
Transformational Leadership, Intellectual Stimulation Activity
Hans has started a new program through which each department is notified monthly of their particular contribution to the fulfillment of the organizations goals.
Transformational Leadership, Intellectual Stimulation Activity
Tran is in a group with members in several countries. He can't believe how well they are able to work together since they have one met in person two times in the last 18 months.
Virtual Team
When a task force has submitted its findings, it has reached which stage of group development? -storming -adjourning -forming -performing
adjourning
Which of the following refers to an enthusiastic, self-confident leader who is able to clearly communicate his or her vision of how good things could be? -transformational leader -charismatic leader -transactional leader -considerate leader
charismatic leader
According to the behavior model of leadership, when leaders show their subordinates that they trust, respect, and care about them, they engage in -consideration -empowerment. -coercion. -satisficing.
consideration.
Raul Menendez, the CEO of Top Auto, has decided to implement additional outsourcing. To implement the added outsourcing, Mr. Menendez could -contract with an auto parts supplier in the country to provide automobile parts. -open a factory in another country in order to minimize their labor costs. -acquire a major supplier in order to centralize the product-related decision-making for Top Auto. -buy a Chinese company that manufactures automobile parts.
contract with an auto parts supplier in the country to provide automobile parts.
Managers who value consideration focus on all of the following except
developing new practices.
The program that focuses on building the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges is called -development. -training. -assessment. -evaluation.
development
"Groupthink" refers to -the tendency of individuals to put forth less effort when they work in groups than when they work alone. -faulty group decision making that results when group members strive for agreement at the expense of critical assessments.t -the degree to which members of a group are attracted to or loyal to their group or team. -the performance gains that result when individuals in a group overcome their differences and coordinate their actions.
faulty group decision making that results when group members strive for agreement at the expense of critical assessments.
At the beginning of the meeting Kira does not properly lead the team during the ________ stage of team development. Therefore; the team was stuck in the ________ stage.
forming; storming
Which of the following most likely contributed to the lack of group cohesiveness?
group identity
Which of the following refers to the shared guidelines or rules for behavior that most group members follow? -group cohesiveness -division of labor -group norms -group dynamics
group norms
Everyone on Jackson's team knows that he is in charge, but that doesn't mean he doesn't enjoy spending time with them. Jackson can often be seen joking and laughing with his team members, who are individuals with standardized tasks, which can often be boring. Based on this information, Jackson has ________ situational control.
high
Heidi has waited 9 months to share performance feedback with Christopher during his formal performance review. Christopher is alarmed and concerned that he has not had an opportunity to address the concerns that Heidi just raised relative to his performance for the General. What process could have improved the timeliness of the feedback?
informal appraisal
A group that managers or nonmanagerial employees form to help achieve their own goals or meet their own needs is called a(n) -virtual group. -informal group. -self-managed work group. -task force.
informal group.
If followers lack both motivation and ability, then leaders should engage in activities emphasizing
initiating structure and consideration.
Regarding internal recruiting, -managers do not possess prior knowledge about the abilities of the candidates. -applicants are unfamiliar with the organization. -it is undertaken only laterally within the organization. -it is less time-consuming than external recruiting.
it is less time-consuming than external recruiting.
Regarding Fiedler's contingency model of leadership, -leader style is an enduring characteristic that managers cannot -change -leadership situations are more favorable for leading when position power is weak. -when task structure is low, the situation is favorable for leading. -task-oriented leaders are primarily concerned with developing good relationships with subordinates.
leader style is an enduring characteristic that managers cannot change.
In Mark's absence, what source of power does Sherry have in enforcing Ollie's holiday scheduling policy?
legitimate
Mark responds to Brianna's concerns about the new employee end of shift policy with "...This is a policy straight from corporate. We have to follow it." What type of power is Mark utilizing?
legitimate
Comparing male and female managers, -male managers engage in less initiating structure than female managers. -female managers engage in more consideration, and male managers engage in more initiating structure. -male managers are more likely than female managers to use participative styles of leadership. -male and female managers do not differ significantly in their tendency to perform different leader behaviors.
male and female managers do not differ significantly in their tendency to perform different leader behaviors.
Regarding the balance of conformity and deviance within a group, -low conformity and high deviance result in low performance due to dysfunctional norms. -high conformity and low deviance result in low performance due to uncontrolled member behavior. -moderate conformity and moderate deviance result in high performance. -groups should strive to maximize conformity and eliminate deviance.
moderate conformity and moderate deviance result in high performance.
In the video, Andy is clearly focusing on tasks and schedules and Naomi on relationships. According to the text, research into gender differences in leadership styles finds that women tend to be more ________ managers than their male counterparts.
participative
Consideration is a(n) ________-oriented behavior.
people
The discussion that Christopher and Heidi are having at the beginning of the video falls under what part of a human resource management system?
performance appraisal and feedback
Applicants for secretarial positions typically are required to complete a keyboarding test that measures how quickly and accurately they type. This is a type of -performance test. -trait appraisal. -personality test. -unstructured interview.
performance test.
The leader substitutes model -identifies situations when different types of leaders are needed. -shows leaders how to encourage their employees to reach organizational objectives. -points out circumstances when the presence of a leader is not needed. -calls for rotating all employees into leadership roles on a recurring basis.
points out circumstances when the presence of a leader is not needed.
Key aspects of the work situation and job tasks are duplicated as closely as possible in an artificial setting in -on-the-job-training. -simulations. -unstructured interviews. -trait appraisals.
simulations.
The tendency of individuals to put forth less effort when they work in groups than when they work alone is known as -undermining. -norming. -social loafing. -role making.
social loafing.
A manager's referent power comes from his or her -special skills, knowledge, and expertise. -ability to give or withhold tangible rewards. -position in the organization's hierarchy. -subordinates' and coworkers' respect, admiration, and loyalty.
subordinates' and coworkers' respect, admiration, and loyalty.
"Synergy" refers to -the performance gains that result when individuals and departments coordinate their actions. -the violation of a group norm by a member of the group. -a set of tasks and behaviors that a member of a group is expected to perform. -the degree to which members are attracted to their group and internalize its norms.
the performance gains that result when individuals and departments coordinate their actions.
Which of the following best defines a group? -two or more managers who come together to establish and achieve organizational goals -two or more people who work intensely with one another to achieve a specific common goal or objective -two or more high-level officers and the heads of the most important departments -two or more people interacting with each other to accomplish certain goals or meet certain needs
two or more people interacting with each other to accomplish certain goals or meet certain needs
What kind of team has members who rarely or never meet face-to-face, but rather interact by using various forms of information technology? -cross-functional -cross-cultural -research and development -virtual
virtual
