NBE Funeral Directing & Communications 1-200

External communication includes: 1. personal letters 2. congratulatory notes 3. memos 4. letters of reference A. 1 and 2 B. 1 and 4 C. 1, 2 and 4 D. 3 and 4

1, 2 and 4

External communication includes: 1. personal letters 2. congratulatory notes 3. memos 4. letters of reference A. 1 and 4 B. 1, 2 and 4 C. 3 and 4 D. 1 and 2

1, 2 and 4

The time limit for the V.A. "application for the burial benefits" is: A. 1 year from the date of death B. 2 years from the date of death C. 1 year from the date of cremation or permanent burial D. 2 years from the date of cremation or permanent burial

2 years from the date of cremation or permanent burial

The time limit for the V.A. "application for the burial benefits" is: A. 2 years from the date of cremation or permanent burial B. 1 year from the date of cremation or permanent burial C. 2 years from the date of death D. 1 year from the date of death

2 years from the date of cremation or permanent burial

Death Certificate: A. Standard Adult B. Emergency Death Certificate or I.O.U. C. All of these D. Fetal

All of these

If a mistake has been made on a Death Certificate, it may be necessary to file an: A. Application for Mass cards B. Application to amend Certificate of Death C. None of these D. Application for Christian Burial

Application to amend Certificate of Death

A form signed by the next of kin, granting permission to restore features (usually for extensive restorative art): A. Automobile list B. Death Certificate C. Authorization to perform restorative art D. Price brochure

Authorization to perform restorative art

Which of the following individuals cannot certify the cause of death of a death certificate? A. Medical examiner B. Justice of the peace C. Chiropractor D. Coroner

Chiropractor

Which of the following religious uses temple clothing? A. Church of Jesus Christ latter Day Saints B. Protestant C. Roman Catholic D. Christian Science

Church of Jesus Christ latter Day Saints

When a person dies at home without medical attention and has not been seen by a Doctor in more than 30 days, an official inquiry into the cause of death is made by the: A. Coroner B. Chief of Police C. Local Health officer D. The family attorney

Coroner

When a person dies at home without medical attention and has not been seen by a Doctor in more than 30 days, an official inquiry into the cause of death is made by the: A. Coroner B. Chief of Police C. The family attorney D. Local Health officer

Coroner

When a person dies at home without medical attention and has not been seen by a Doctor in more than 30 days, an official inquiry into the cause of death is made by the: A. The family attorney B. Chief of Police C. Local Health officer D. Coroner

Coroner

May require release from Medical Examiner or Justice of the Peace or Coroner: A. All of these B. Cremation Permit C. Disinterment Permit D. Christian Burial Permit

Cremation Permit

The icon is associated with the: A. Islamic funeral rite B. Orthodox Jewish funeral rite C. Roman Catholic mass D. Eastern Orthodox church

Eastern Orthodox church

For shipment of remains it is necessary to have one of these to attache the papers to shipping case: A. Christian Burial Permits B. Enveloped to contain transportation papers C. None of these D. Mass cards

Enveloped to contain transportation papers

Application for Headstone or Marker: A. Form 90-2008 B. Form 40-1330 C. Form 21-530 D. S.S.A 8

Form 40-1330

Application for Headstone or Marker: A. Form 90-2008 B. S.S.A 8 C. Form 21-530 D. Form 40-1330

Form 40-1330

In some states the ___________ has replaced the Burial - Transit Permit for intrastate disposition: A. Prayer card B. Report of Death C. Ambulance Form D. Mass Card

Report of Death

A contract which may be terminated by the purchaser at any time prior to the death of the beneficiary: A. Revocable contract B. Non-guaranteed contract C. Irrevocable contract D. Guaranteed contract

Revocable contract

Paschal candles are used in the: A. Roman Catholic faith B. Orthodox Jewish faith C. Protestant faith D. Mormon faith

Roman Catholic faith

Social Security application for lump sum death benefit (claimant's form): A. DD 214 B. S.S.A. 721 C. S.S.A 8 D. Form 27-2008

S.S.A 8

Which of the following initiates the communication process? A. Barrier B. Channel C. Sender D. Receiver

Sender

The Jewish term for a seven day mourning period that begins on the day of burial is: A. Sholoshim B. Yarhzeit C. Taharah D. Shiva

Shiva

Which of the following terms is synonymous with loudness? A. Rate B. Pitch C. Articulation D. Volume

Volume

Which of the following best describes an obituary: A. one of the certificates that must be filed with the local registrar B. a letter of praise of the deceased C. a brief biographical sketch of a person's life D. a death notice giving only the time, date and place of funeral

a brief biographical sketch of a person's life

A monument erected to the memory of the dead, with the dead human body not present is: A. a cenotaph B. a grave marker C. an elegy D. an epitaph

a cenotaph

A monument erected to the memory of the dead, with the dead human body not present is: A. an elegy B. a grave marker C. an epitaph D. a cenotaph

a cenotaph

A crucifier in the Roman Catholic church is: A. a cross with the Corpus Christi on it B. one who leads the recitation of prayers at the rosary service C. the name of the kneeling rail D. a person who carries the crucifix in an ecclesiastical procession

a person who carries the crucifix in an ecclesiastical procession

A crucifier in the Roman Catholic church is: A. a person who carries the crucifix in an ecclesiastical procession B. one who leads the recitation of prayers at the rosary service C. the name of the kneeling rail D. a cross with the Corpus Christi on it

a person who carries the crucifix in an ecclesiastical procession

Caskets prepared for burial at sea must have: A. a total of 12, 3/4 inch holes drilled in them B. a total of 6, 1 inch holes drilled in them C. none of these D. a total of 20, 2 inch holes drilled in them

a total of 20, 2 inch holes drilled in them

A man who has lost his spouse by death is known as a: A. a widow B. an executrix C. a widower D. an executor

a widower

A man who has lost his spouse by death is known as a: A. an executrix B. a widow C. an executor D. a widower

a widower

A man who has lost his spouse by death is known as a: A. an executrix B. an executor C. a widow D. a widower

a widower

A commemorative inscription on a tomb or monument is: A. an epitaph B. a cenotaph C. an elegy D. a eulogy

an epitaph

A holy picture in the Eastern Orthodox church is: A. an icon B. a prie dieu C. a sacred heart D. a solea

an icon

External communication is: A. any communication that goes beyond the doors of your business B. all communication C. communication among employees D. business communication with customers

any communication that goes beyond the doors of your business

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the: A. bill of sale B. arrangement form C. bill of lading D. invoice

arrangement form

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the: A. invoice B. arrangement form C. bill of lading D. bill of sale

arrangement form

A printed form the funeral home uses specifically for the funeral director and the family to make funeral and financial arrangement is the: A. invoice B. bill of sale C. arrangement form D. bill of lading

arrangement form

When used, the Mogen David is placed: A. in front of the casket B. at the foot of the casket C. at the head of the casket D. behind the casket

at the foot of the casket

A receiver focusing on the speaker's voice, screening out all other stimuli is an example of: A. attending B. empathetic listening C. insensitive listening D. defensive listening

attending

The sum of a group of sales figures divided by the number of units is known as the: A. median sale B. average sale C. mode sale D. quartile sale

average sale

The document that can be produced when the completed death certificates is filed is the: A. disterment permit B. burial-transit permit C. interment permit D. first call permit

burial-transit permit

In decision making, what term is defined as: "when all group members are in agreement"? A. semantics B. syntax C. consensus D. connotation

consensus

Due diligence is a term used for a number of concepts involving either the performance of an investigation of a business or person, or the performance of an act with a certain standard of care. Although due diligence is always to be practiced in funeral service it is most especially needed in cases involving: A. casketing of remains B. none of these C. restorative art D. cremation

cremation

A crepe badge or floral design placed on the door of a home where a death has occurred is referred to as a: A. door badge B. door piece C. door veil D. door sway

door badge

The grouping of caskets, usually 3, used to educate the selecting clientele family members about the various attributes of the caskets and price points is referred at the: A. consecutive grouping B. stair-step grouping C. reverse stair-step grouping D. educational grouping

educational grouping

Physical location and personal history surrounding the communication: A. environment B. articulation C. climate D. channel

environment

Listening in which the goal is to judge the quality or accuracy of a speaker's remark is: A. empathetic listening B. evaluative listening C. pseudolistening D. information listening

evaluative listening

Listening in which the goal is to judge the quality or accuracy of a speaker's remark is: A. empathetic listening B. pseudolistening C. evaluative listening D. information listening

evaluative listening

Listening in which the goal is to judge the quality or accuracy of a speaker's remark is: A. evaluative listening B. empathetic listening C. pseudolistening D. information listening

evaluative listening

Incorrect thoughts that lead us to believe that we have heard the message before are: A. semantics B. euphamisms C. faulty assumptions D. relative terms

faulty assumptions

Which of the following terms refers to the completing of the service and financial details of a funeral? A. chapel service B. funeral arrangement C. first call D. funeral service

funeral arrangement

Which of the following terms refers to the completing of the service and financial details of a funeral? A. funeral arrangement B. first call C. chapel service D. funeral service

funeral arrangement

Which of the following terms refers to the completing of the service and financial details of a funeral? A. funeral service B. first call C. funeral arrangement D. chapel service

funeral arrangement

The "Committal Service" is usually held at the: A. funeral home B. place of death C. grave site D. home of the deceased

grave site

Eligibility for the social security lump-sum death benefit is measured by: A. the income of the deceased over the last year prior to death B. how many days the deceased had worked C. how many quarters of coverage the deceased has accumulated D. the age of the deceased

how many quarters of coverage the deceased has accumulated

A solid screen, covered with icons, at the front of the Eastern Orthodox church is the: A. solea B. trisagion C. iconostasis D. taper

iconostasis

A speech "given off the top of one's head" without preparation: A. message overload B. memorized C. extemporaneuos D. impromptu

impromptu

Linda was attending an Optimist Club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of: A. an impromptu speech B. an extemporaneous speech C. a manuscript speech D. a memorized script

impromptu speech

Which of the following statements regarding the pall is false? A. flowers are not permitted to be placed on the pall B. it is removed in the same place it is placed on the casket C. it can be placed on top of the American flag D. it can be placed on the casket where it is located in the church

it can be placed on top of the American flag

Which of the following statements regarding the pall is false? A. it can be placed on top of the American flag B. it is removed in the same place it is placed on the casket C. it can be placed on the casket where it is located in the church D. flowers are not permitted to be placed on the pall

it can be placed on top of the American flag

A symbol of grief that is a tear in the upper corner of the garment or a symbolic ribbon worn by the survivors is known as in the Jewish faith: A. kirah B. hesped C. levaya D. kever

kirah

The Jewish term for a funeral cortege? A. kriah B. kever C. bar minen D. levaya

levaya

Which of the following actions is improper regarding the U.S. flag used in a military funeral service? A. holding the flag waist high during volleys and taps B. lowering the flag into the grave with the deceased veteran C. place the flag on top of the casket with the blue field over the left shoulder of the veteran D. folding and presenting the flag to the next of kin

lowering the flag into the grave with the deceased veteran

Which of the following has no time limit for filing the appropriate Veteran's Administration application for benefits? A. basic burial benefit B. plot interment allowance C. marker D. flag

marker

Excessive written or verbal communication would be considered: A. emotive communication B. faulty assumption C. message overload D. attending

message overload

Excessive written or verbal communication would be considered: A. faulty assumption B. message overload C. emotive communication D. attending

message overload

Excessive written or verbal communication would be considered: A. message overload B. emotive communication C. attending D. faulty assumption

message overload

A type of response in which NO words are spoken is? A. evaluative B. non-verbal C. syntactic D. semantics

non-verbal

A type of response in which NO words are spoken is? A. semantics B. evaluative C. non-verbal D. syntactic

non-verbal

Of the following, who could not be buried in a national cemetery? A. spouse or widow of a member of the armed forces B. minor children of any member of the armed forces C. parents of any member of the armed forces D. any active duty officer/member of the armed forces

parents of any member of the armed forces

Types of funeral arrangements made in advance of need: A. none of these B. pre-need C. at-need D. post need

pre-need

Music played before a funeral service is the: A. postlude B. hip-hop C. recessional D. prelude

prelude

Funeral arrangements made in advance of need that do not include provisions for funding or prepayment are: A. at-need funeral arrangements B. preplanned funeral arrangements C. postplanned funeral arrangements D. prefunded funeral arrangements

preplanned funeral arrangements

When the remains have been prepared at the mortuary and later taken to a Presbyterian church for the funeral service, the funeral director normally provides all of the following except the: A. prie dieu B. floral display equipment C. ushering D. church truck

prie dieu

Giving the appearance of listening: A. attending listening B. evaluative listening C. empathetic listening D. pseudolistening

pseudolistening

Which of the following is an example of cash advance? A. the casket B. professional services C. the outer burial enclosure D. public transportation

public transportation

Words that gain their meaning through comparison: A. semantics B. relative terms C. syntax D. homonyms

relative terms

Words that gain their meaning through comparison: A. syntax B. relative terms C. semantics D. homonyms

relative terms

Words that gain their meaning through comparison: semantics relative terms homonyms syntax

relative terms

A burial-transit permit is needed for all of the following except: A. Catholic burial mass B. interment, entombment, or cremation of the remains C. moving of the remains from a state where the death occurred to the state where the burial will take place D. remains which are used for scientific or educational study

remains which are used for scientific or educational study

A burial-transit permit is needed for all of the following except: A. remains which are used for scientific or educational study B. interment, entombment, or cremation of the remains C. moving of the remains from a state where the death occurred to the state where the burial will take place D. Catholic burial mass

remains which are used for scientific or educational study

A Roman Catholic sacrament given to those seriously ill or in danger of dying, to prepare their souls for eternity is the: A. Eucharist B. sacrament of the sick "unction" C. taharah D. Sabbath

sacrament of the sick "unction"

A Roman Catholic sacrament given to those seriously ill or in danger of dying, to prepare their souls for eternity is the: A. Eucharist B. taharah C. Sabbath D. sacrament of the sick "unction"

sacrament of the sick "unction"

A Roman Catholic sacrament given to those seriously ill or in danger of dying, to prepare their souls for eternity is the: A. Sabbath B. taharah C. sacrament of the sick "unction" D. Eucharist

sacrament of the sick "unction"

A prediction or expectation of an event makes the outcome more likely to occur than would otherwise: A. self-fulfilling prophecy B. self-esteem C. self-help D. self-concept

self-fulfilling prophecy

The Jewish term for the 30 day mourning period is: A. taharah B. Shiva C. kriah D. sholoshim

sholoshim

The ceremony of washing the deceased before burial by the Chevra Kaddisha is the: A. taharah B. tachrichim C. tallith D. tehilim

taharah

Ninety-eight percent of the notification of deaths comes to the funeral home by means of: A. telegram B. personal contact C. letter D. telephone

telephone

Ninety-eight percent of the notification of deaths comes to the funeral home by means of: A. telephone B. letter C. telegram D. personal contact

telephone

The focal point in the strict liturgical church is: A. a statue of Jesus Christ B. the cross C. the altar D. the pulpit

the cross

The focal point in the strict liturgical church is: A. a statue of Jesus Christ B. the pulpit C. the cross D. the altar

the cross

The focal point in the strict liturgical church is: A. the cross B. a statue of Jesus Christ C. the altar D. the pulpit

the cross

A complete sentence that describes the central idea of a speech and is usually found in the first paragraph is a: A. connotation B. relative term C. euphamism D. thesis statement

thesis statement

Which of the following is not a general purpose for making a speech? A. to distract B. to inform or explain C. to entertain D. to persuade

to distract

Which of the following is not a general purpose for making a speech? A. to inform or explain B. to entertain C. to distract D. to persuade

to distract

The Eastern Orthodox funeral is held: A. in the funeral home B. with the casket open during the service C. at the cemetery D. at the deceased's home

with the casket open during the service

What do we call business communications that are sent to receivers within a company? A. Frontal Communication B. Internal Communication C. Channel Communication D. External Communication

Internal Communication

A contract for future funeral services that cannot be terminated or canceled prior to the death of the beneficiary: A. Irrevocable contract B. Guaranteed contract C. Non-guaranteed contract D. Revocable contract

Irrevocable contract