NBE STUDY GUIDE

What is the inch of 16 gauge metal ?

1/ 16 of an inch

What is the inch of 20 gauge metal ?

1/20 of an inch

When did wood caskets dominated ?

1800's

When and Who started the metal casket industry ?

1848; Fisk Metallic Coffins

What is the thickess and most durable carbon steel used in manufacturing caskets?

19- gauge steel

How many days does the FTC Coolig Off-rule give consumers to cancel their purchases?

3 days

How long does a payment from the estate take ?

6 months or more (Funeral home least favorite option)

Cooling-off Rule

A Federal Trade Commission rule that gives consumers three days to cancel a contract of $25 or more after signing it for a sale made anywhere other than a seller's normal place of business

What is obituary?

A announcement of death that has a biographical sketch of the person; life, listing occupation, organizations, and notable information, sometimes with a photograph.

What is a register book?

A book that contains information about the deceased and the services. List the pallbearers, people attending, and those who sent flowers or memorial donations

What are prayer cards?

A card with the name, a picture of the deceased, service info, a prayer or verse on one side and a photo on the other side.

Define Coffin

A case or receptacle for dead human remains which is arthropodal in shape (wide at shoulders, narrow at the feet)

Define Casket

A case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture

What is a death notice?

A classified notice publicizing the death of a person, listing survivors, and giving those details of the funeral service that the survivors wish to have published.

Define "Polymer"

A compound similar to plastic

What is a funeral?

A general term that encompasses the ceremonies and rites held to acknowledge and honor the life f a deceased individual.

Define "Functionary Aspect"

A legal or ethical relationship of trust

Define gauge

A measurement of thickness of metals; the number of sheet of metal necessary to equal approximately one inch if thickness.

What is stainless steel?

A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust.

What is a celebration of life?

A personalized service focused on the life of the person instead of their death

Define Casket (FTC DEFINITION)

A rigid container that is designed for the encasement of human remains; is usually constructed of wood, metal or like material and ornamented and lined with fabric, and which may or may not be combustible.

What is the Visitation?

A scheduled time when the deceased is present for viewing in a casket so that the family and friends may come together in an environment of mutual support to pay their last respect to the deceased. In some instances, the deceased is in a closed casket with photos on display. A visitation is sometimes held with the cremated remains in an urn on display with one or more photos of the deceased

What is a procession or cortege?

A symbol of mutual support and public honoring of the death. Mourners accompany one another to the final resting place of the person who died. Often, even strangers take pause and are respectful because they know someone in the family has died

When does a memorial service take place?

After death and disposition has occurred

What is Insurance assignment?

Assigning over the amount of the funeral bill from the insurance policy, must wait for the insurance policy to send a check

When does the statement of goods and service be given to the family ?

At the end of the Arrangement

What is a Financial Institution Loan ?

Bank or lending company to issue loans to the families for the payments of the funeral

What does CPL stand for?

Casket Price List

What is a mass card?

Catholic Church mass cards. Is a donation envelope that can be used to collect money to have a mass said for the deceased

Define "Functionary"

Collect information

What type of tress does SOFTWOOD caskets come from?

Cone Bearing trees ( Coniferous Trees) Lighter and more easier to cut than hard wood

What is a GPL (General Price List)?

Contains Identifying information and itemized prices for goods and services that the funeral home sells and discloses

What is a revocable contract?

Contract may be terminated by the purchaser at any time prior to the death, With a refund of the monies paid as prescribed by state law

What are two types of non-ferrous metals?

Copper and Bronze

Define "Wood By-Products"

Corrugated fiberboard is a cardboard often used to construct lightweight, inexpensive caskets. Sometimes caskets made of this material are marketed as alternative containers or caskets for direct dispositions.

Define personalization

Designing funerals that reflect and celebrate the life of the deceased. Personalized funerals tell the story of the person's life through words, activities, symbols, or all of these.

Define "Facilitator"

Director helps understand their options and plan a service that meets their needs, all while bringing them comfort and support

What is credit card payment for a funeral service?

Director is charged a percentage of the total by the credit card company as a user fee

True or False: There is a charge for a Obituary

False

TRUE OR FALSE: Bronze IS NOT more durable than copper and steel

False: Bronze IS more durable than copper and steel

True or False: Wood Caskets are all the same ?

False: No two caskets are the same because grain patterns may vary from tree to tree

What does FTC stand for?

Federal Trade Commission

Gasket Channel

Found on cut top gasketed caskets; is an integral part of the foot panel header on gasketed caskets; the function is to hold the transverse gasket to seal the space between the head and foot caps.

What is a Pre-Need ?

Funeral Arrangements made in advance of need

What is a Pre-Funded Funeral Arrangement?

Funeral Arrangements made in advance of need, funding or prepayment

What is the typical cortege ?

Funeral Home Lead Car Officiating clergy Pallbearers Hearse Closest family member Cars designated by the family

What is a Pre-Planned Funeral Arrangement ?

Funeral arrangements made in advance of need that do not include funding or prepayment

Gauge Tolerance

Help the manufacturer maintain uniformity and quality control of cold rolled steel.

Define Memorialize?

Honor or Commemorate

What are the two forms of aftercare?

Information and Direct

Define "Artificial Veneer"

Man made or artificial laminates, such as vinyl, may be adhered to a wood or wood by-product base material. Tend to be inexpensive and provide an alternative to traditional wood and metal caskets.

Define "Cast"

Molten Metal is poured into a mold, forming a seamless unit

Does a CPL and OBC have to be given to the family for retention?

No, it has to be given back

What is aftercare?

Offering services. Literature, or emotional support to the bereaved after the funeral is over to help them adjust to their loss

What does OBC stand for?

Outer Burial Container Price List

Define "Composition board"

Particle Board, Pressed Board, Fiberboard, Hardboard - particles of wood bonded together with waterproof fluel the different types are distinguished by the size and shape of the particles of wood used.

What is immediate payment?

Payment for the entire funeral is due at the time of the arrangement or by the day of the funeral

What is a Wood Casket?

Provides Warm Appearance; Enhance grain patterns, Unique

What is a Non-Traditional Service?

Religious orientated but follows a more modern interpretation, including favorite music, poems, and readings

What is a memorial service?

Service without the body present

What is recorded on the statements of goods and services

Services and Merchandise that the family has agreed to purchase

Define "stamped"

Sheets of metal are pressed by a hydraulic pump is designed forms. The component parts are then welded together

An Irrevocable Contract?

The contract can't be terminated or canceled

What is a Guaranteed contract?

The funeral home gurantees to the purchases that the price of the funeral to be provided in the future will NOT exceed the amount of funds paid on the contract plus any accruals thereon

Cast Hardware

The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold.

Define "Laminates"

Thin covering or layer over a thick base material

Define "plywood"

Thin sheets of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run the same direction.

What is Memorialization?

To memorialize is to do or create something that cause people to remember. To personalize is to mark something in a way that shows it belongs to a particular person or to change or design something for a particular person. Personalizing a funeral service adds to memorialization factor

What type of trees does HARDWOOD caskets come from?

Trees that lose their leaves (Deciduous Trees) Close Grained resistant wood; More expensive than soft wood

TRUE OR FALSE: Th Lower the gauge, the thicker the metal

True

True Or False: Hearse (funeral Coach), Mini Van, Utility Van, SUV are Transfer Vehicles for the deceased

True

True or False: Is there a charge for a death notice?

True

True or False: The GPL is given to the family for their retention

True

TRUE or FALSE: Plastic and Fiberglass both can resist deterioration

True: indestructible when in contact with moisture or soil

What are the two types of casket construction materials?

Wood and Metal

define copper deposit

a casket made from a core of copper metal to which copper ions are combined by an electrolytic process

Crushed Interior

a form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery (backing) material.

Stamped Hardware

a hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press

What is a death certificate?

a legal document containing vital statistics, disposition, and final medical information pertaining to the cause of death

Define Copper

a malleable, ductile, metallic element having a characteristic reddish brown color

Define "steel"

a metal alloy consisting mainly of iron and carbon; used in caskets; it is low in carbon which keeps it soft and malleable; commercial steel contains carbon in an amount up to 1.7% as an essential alloy constituent.

Plastic Extrusion Molding

a method of molding plastic by injecting molten plastic into a die

bronze

a mixture of copper and tin

Stationary Bar

a non-moveable casket handle

What is a humanistic service?

a service devoid of religion.

Bail Handle

a single handle in which the lug, arm, and bar are combined in one unit

Tufted Interior

a style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs; carriage tufting and biscuit tufting are the two most common types used in caskets

Shirred Interior

a style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process

Non-ferrous metal

any metal which is not formed from iron

define wrought copper

copper metal rolled into sheets

Define "Wood Veneer"

created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood

What are two types of metals?

ferrous and non-ferrous

What are ferrous metals?

metals containing iron (Steel or Stainless Steel)

What are non-ferrous metals?

metals that do not contain iron

Define cast bronze.

molten bronze poured into a mold and allowed to cool

Swing bar handles

moveable casket handles with hinged arms

What is a Non Guranteed contract?

one in which the funeral home only agrees that the amount prepaid plus any accruals will be credited to the balance due. However, the price of the funeral will be whatever the current price is for the services and merchandise at the time the death occurs.

How are non-ferrous metals measured?

ounces per square foot

Define galvanized

steel that has been coated with zinc for increased resistance to rust

What is an arrangement conference?

the meeting between the funeral director and the client family during which the funeral arrangements are discussed