NOCTI- Healthcare Core Questions

Which of the following is NOT a component of the communication process? sender message receiver attitude feedback

attitude

Which of the following statements by a health care worker conveys the most respect? "Did you call, gramps?" "How may I help you, Miss Smith?" "Sara, you aren't supposed to be up." "What can I do for you, sweetie?"

b. "How may I help you, Miss Smith?"

Which of the following techniques is NOT RECOMMENDED for a hearing impaired individual? write messages braille look at the individual while speaking speak slower sign language

b. braille

Unlawful and unwanted touching or striking of another person

battery

Rules of conduct enforced by government are

laws

You can be sued for taking a picture of a patient without permission.

True

The term confidentiality in health care means ______

privacy

A hospital that operated as part of a corporation is a(n) _______ hospital.

proprietary

The _______ system gives the body the ability to take in information about surroundings.

sensory

The patient chart is a legal document.

True

If a health care worker leaves the side rail down on the bed of a sedated patient and the patient falls out of bed and injures a shoulder, the worker is guilty of ________

negligence

According to Dr. Erikson, in which stage of human development does an individual learn right from wrong? infancy toddlerhood preschool school age adolescence

preschool

The ability to dream is provided by the ______ system.

nervous

A hospital that operates under religious or other voluntary group is a(n) _______ hospital.

non-profit

Acute stress is a negative influence on wellness.

False

Once a patient gives informed consent, the consent cannot be revoked.

False

Once a person passes through a stage of grief, they are unlikely to return to that stage.

False

When communicating with an individual who is hearing impaired, it is usually effective to speak louder.

False

Bill passed by congress creating a set of standards of care and rights of residents living in long-term care facilities or nursing homes

OBRA (Ombudsman Budget Reconciliation Act)

Which of the following is NOT required for informed consent? The patient must be of age and in sound mind The consent must be voluntary The patient must be given information in a way they can understand The patient's consent must be witnessed by a close relative

The patient's consent must be witnessed by a close relative

A person's birthplace can affect the person's self-concept.

True

Differences in customs of other cultures may create communication barriers.

True

You need to be concerned with what you say around unconscious or comatose patients because they can hear.

True

The World Health Organization defines health as ________

a state of complete physical, mental, and social well-being and not merely the absence of disease

Which of the following is NOT a purpose of health care providers? provide quality care based on need prevent illness, injury, and loss of function promote recovery and health use multi-disciplinary health terms attend to the emotional and religious needs of the patient

attend to the emotional and religious needs of the patient

Which statement by the health care worker is an example of an objective observation? "Mrs. Gomez has pain in her leg." "Mr. Jackson needs medicine for his headache." "Mrs. Lee is cyanotic." "Mr. Mitchell had nausea."

c. "Mrs. Lee is cyanotic."

Violation of confidentiality or photographing someone without consent

invasion of privacy

A document that defines what treatment is allowed in the event a patient becomes too ill to communicate is called a(n) _______

living will

According to Maslow's theory, hospital visits by a patient's family and loved ones meets what level of need? esteem physiological/physical safety self-actualization love

love

Which nonverbal technique is LEAST likely to present a barrier to communication? frowning nodding slouching staring

nodding

Accurate observations must be _______

objective

In ______abuse, a partner limits or controls access to friends and family.

social

The ______ system rids the body waste and filter the blood.

urinary-renal

Physical changes such as increased weight, height, and changes in body functions is

growth

The ____ system helps the body to resist disease.

immune

According to Dr. Erikson, in which stage of human development does an individual normally begin to show interest in sex and potential sexual partners? young adult toddlerhood preschool school age adolescence

adolescence

The Good Samaritan Act provides immunity from ______

civil liability

Which of the following is the BEST example of objective reporting? Mr. Smith is combative Mr. Smith is crying with pain The injury is small The injury is the size of a dime

d. The injury is the size of a dime

When taking a telephone message, which of the following information does NOT need to be recorded? The names of the person being called and the caller The date and time of the call and any message The telephone number of the caller The telephone number of the person being called The name of the person who took the message

d. The telephone number of the person being called

The first stage of grief is usually ______

denial

An abnormal change in the structure or function of the body or mind is called _____

disease

In active listening, the receiver responds to the sender with _______

feedback