NS-201 Final pt i

How does delegation most likely strengthen the organization? A) By stimulating innovation B) By monitoring quality control C) By utilizing more virtual teams D) By developing valuable customers

A) By stimulating innovation

Goals are most efficient when they are: A) Challenging B) Easy C) Vaguely worded D) General

A) Challenging

Which term refers to how much a leader is friendly and supportive toward subordinates? A) Consideration B) Goal emphasis C) initiating structure D) Work facilitation

A) Consideration

Which statement about delegation is most likely FALSE? A) Delegation is an overused management option that frustrates most followers B) Delegation gives followers developmental opportunities C) Delegation increases the number of tasks accomplished by work groups D) Delegation is a simply way for leaders to free themselves of time-consuming chores

A) Delegation is an overused management option the frustrates most followers

Which of the following is NOT a macro psychological component that underlies empowerment? A) Influence B) Learning C) Stress D) Motivation

A) Influence

Using the example of starting a new exercise program, which of the following would be a restraining force in a force field analysis? A) No regular exercise partner B) Concern for health C) Dissatisfaction with appearance D) Coworkers entering a 10K run

A) No regular exercise partner

The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as: A) Social loafing B) Process loss C) Group polarization D) Group storming

A) Social Loafing

According to research, between 50-90% of all new businesses fail within five years due to: A) managerial incompetence B) poor target marketing C) unethical business practices D) insufficient investment capital

A) managerial incompetence

Which of the following is NOT one of the fiver general approaches to managing conflict? A) negotiation B) competition C) sharing D) avoidance

A) negotiation

_____ is an effort to attain objectives by attacking or hurting others A) Assertiveness B) Aggression C) Autonomy D) Acquiescence

B) Aggression

The normative decision model is limited only to: A) Task behaviors B) Decision making C) Goal accomplishment D) Goal expectancy

B) Decision making

A doctor learns that a patient has a highly contagious disease that poses a threat to the entire metropolitan area. However, the doctor is uncertain about sharing the information with city officials because of patient privacy concerns. Which ethical dilemma does the doctor most likely face? A) short-term v long-term B) Individual v community C) Justice v mercy D) Truth v loyalty

B) Individual v community

Which term refers to the generation of workers born after 1982? A) Gen Xers B) Millennials C) Baby Boomers D) Veterans

B) Millennials

WOTF statements about high-LPC leaders is most likely true? A) If talks are being accomplished in an acceptable manner they will move to their secondary level of motivation, which is forming & maintaining relationships with followers B) They are primarily satisfied by establishing & maintaining close interpersonal relationships C) They primarily gain satisfaction from task accomplishment D) They improve their relationships with followers after they are assured that assigned tasks are being done

B) They are primarily satisfied by establishing and maintaining close interpersonal relationships

The ability to control others through the fear of punishment or the loss of valued outcomes is known as: A) legitimate power B) coercive power C) reward power D) expert power

B) coercive power

Which of the following is a possible solution for groupthink? A) Using mind guards to screen negative input from the group B) Establishing an independent subgroup to make recommendations C) Isolating the group from outside sources which might bias decision making D) Increasing group cohesiveness and engaging in more over-bounding techniques

B) establishing an independent subgroup to make recommendations

Which of the following is NOT a component of the leadership vision? A) ideas B) policies C) expectations D) edge

B) policies

The _____ component of the change model involves the change initiative becoming tangible and actionable because it consists of the development and execution of the change plan A) resistance B) process C) structural system D) dissatisfaction

B) process

Which of the following types of culture has roots that mean "temporary or specialized"? A) Clan culture B) Hierarchy culture C) Adhocracy culture D) Markey culture

C) Adhocracy culture

_____ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important A) Root-cause diagrams B) Cause analysis approaches C) Cause and effect diagrams D) Force field analysis

C) Cause and effect diagrams

Which theory explains the interesting relationships between leader intelligence and experience levels, and group performance in stressful versus non-stressful conditions? A) Strategic contingencies theory B) Hierarchical trait theory C) Cognitive resources theory D) Leader-member exchange theory

C) Cognitive resources theory

The Information Age organization operates with integrated business processes that cut across traditional business functions. This concerns which operating assumption underlying the Information Age? A) Links to customers and suppliers B) Knowledge workers C) Cross functions D) Global scales

C) Cross functions

Ends-based thinking is best characterized as: A) Doing what you want others to do to you B) Following the highest principle or duty C) Doing what's best for the greatest number of people D) Doing what is best to get my desired end results

C) Doing what's best for the greatest number of people

According to Hogan and Warrenfelz, which of the following skills is the most difficult to change? A) Business B) Leadership C) Intrapersonal D) Interpersonal

C) Intrapersonal

What characteristic is most likely associated with people who have higher levels of analytic intelligence? A) Providing novel, useful solutions B) Knowing how to accomplish tasks C) Learning quickly D) communicating clearly

C) Learning quickly

Which of the following leader actions would LEAST likely increase follower dissatisfaction levels? A) Comparing benchmarks against other organizations B) Capitalizing on some type of financial or political crisis C) Lowering employee performance standards D) Talking about potential competitive threats against the organization

C) Lowering employee performance standards

One limitation of Maslow's Hierarchy of Needs is that it fails to: A) Consider an individual's higher order needs B) Address the general nature of the various types of basic human needs C) Make specific predictions as to how individuals will satisfy their needs D) Place enough emphasis on an individual's lower order needs

C) Make specific predictions as to how individuals will satisfy their needs

Adequate organization performance is possible through balancing the necessity to get work out while maintaining morale of people at a satisfactory level. In the context of the Leadership Grid, what leadership orientation does this statement signify? A) Team management B) Impoverished management C) Middle of the road management D) Country Club management

C) Middle of the road management

The "S" in the SARA model refers to: A) situation B) systems C) shock D) stress

C) Shock

_____ is defined as the relevant knowledge a person can leverage to solve a problem A) Technical expertise B) Team-building know-how C) Subject matter expertise D) Managerial competence

C) Subject matter expertise

Which of the following would LEAST likely address motivation problems in a work group? A) reallocating work across the team B) linking rewards to performance levels C) obtaining necessary equipment D) providing performance feedback

C) obtaining necessary equipment

Follower readiness refers to a(n): A) Personal trait or value that is difficult to change B) Follower's reaction to certain leadership styles C) Assessment of an individual's personality in certain situations D) Follower's ability and willingness to accomplish a particular task

D) Follower's ability and willingness to accomplish a particular task

Which of the following statements concerning power and influence is most likely FALSE? A) Leaders vary in the extent to which they share power with subordinates B) Effective leaders typically take advantage of all their sources of power C) Effective leaders generally work to increase their various power bases D) Leaders in well-functioning firms are rarely influenced by their subordinates

D) Leaders in well-functioning firms are rarely influenced by their subordinates

Functional, interdependent roles are characteristic of which state of group development? A) Norming B) Forming C) Storming D) Performing

D) Performing

Which individuals achieve short-lived results because they treat followers very poorly? A) Cheerleaders B) Figureheads C) Competent managers D) Taskmakers

D) Taskmakers

Which of the following is NOT a characteristic of an adaptive problem? A) Current resources and ways of thinking may be insufficient to solve the problem B) The problem can only be solved by changing the system itself C) It may be difficult to reach a consensus on what the problem really is D) The problem may be complex, but there is an expert solution to solve it

D) The problem may be complex, but there is an expert solution to solve it

WOTF statements is most likely accurate concerning the thinking-feeling dimension of the MBTI test? A) Thinking leaders tend to get nervous before decisions are made & want to see only minimal data before making decisions B) Feeling leaders tend to be curious, spontaneous, & flexible C) Feeling leaders dislike agendas, do not mind going off on tangents, & will revisit earlier decisions if new information arises D) Thinking leaders like to analyze, criticize, & approach decisions impersonally

D) Thinking leaders like to analyze, criticize, and approach decisions impersonally and objectively

A politician's advisor explains how demographic changes in the politicians district make it important for the politician to spend more time in the district seeing constituents than she has in the past. This is an example of: A) an inspirational appeal B) a consultation C) ingratiation D) a rational persuasion

D) a rational persuasion

Performance is best described as: A) The likelihood that behaviors will be repeated without reward B) How much an individual enjoys a work activity C) Judgements about the adequacy or inadequacy of behavior D) Behaviors directed toward the organization's mission

D) behaviors directed toward the organization's mission

True or False: A firm with a "pay for performance" culture that distributes bonuses and commissions for results obtained is most likely using the empowerment approach to motivate employees

False

True or False: According to Fielder's contingency model, the content of leadership training should emphasize behavioral flexibility in leaders rather than situational engineering

False

True or False: According to the research of Hogan and Morrison, creative people lack assertiveness and are overly concerned with money and success

False

True or False: Analytic intelligence is much more concerned with knowledge and experience than practical intelligence

False

True or False: Dark-side traits are usually apparent when leaders are attending to their public image

False

True or False: Framing is the leadership competency of developing relationships that allow people to work together in the community across their differences

False

True or False: In the Information Age, companies primarily succeed according to how well they can capture the benefits from "economies of scale and scope"

False

True or False: Leaders with a large span of control tend to display more consideration and use more personal approaches when influencing followers

False

True or False: Research shows that followers are significantly happier when their leaders frequently delegate tasks

False

True or False: Role conflict occurs whenever leaders or followers are unclear about what they need to do and how they should do it

False

True or False: The Leadership Pipeline is a useful model that exemplifies the progression of a manager from a task-orientated leader to a people-orientated leader

False

True or False: Values tend to play a very small role in conflicts between groups

False

True or False: According to path-goal theory, followers will actively support a leader as long as they view the leader's actions as a means for increasing their own levels of satisfaction

True

True or False: An active listener uses paraphrasing to improve understanding

True

True or False: Charismatic leaders are thought to possess superhuman qualities or powers of divine origin that sets them apart from ordinary mortals

True

True or False: Charismatic leaders tend to be more emotionally expressive with nonverbal channels

True

True or False: Choice of clothing can affect one's power and influence

True

True or False: Correctly administered punishment does not cause emotional side effects

True

True or False: In the building blocks of skills, knowledge and experience are easier components to change than intelligence and personality traits

True

True or False: Leaders often avoid delegation because the task is a desirable one that could generate power or prestige

True

True or False: Making a sports team run several laps around an athletic field would potentially be an example of punishment

True

True or False: Reward power is the ability to control benefits and desired resources

True

True or False: Servant leadership puts the emphasis upon listening effectively to others

True

True or False: The Dr. Gordy test is used to determine the level of incompetence among persons in positions of authority

True

True or False: The degree of formalization in an organization tends to vary with its size

True

True or False: With role ambiguity, the problem is lack of clarity about just what the expectations are

True