NS2-Episode 1 Behavior Influence

Managers should consider which of the following about each employee when leading a group effectively? (select all that apply) a) Ability rather than experience b) Heredity, environment, personality type and how people feel about themselves c) Dominant intrinsic incentive above all other motivations d) Personality, values, perceptions, generational influences, and motivations

a) Ability rather than experience b) Heredity, environment, personality type and how people feel about themselves d) Personality, values, perceptions, generational influences, and motivations

Which of the following scenarios demonstrate the Halo Effect (Select all that apply) a) Robin is optimistic about everything, so her manager Ella assumes she is the right person to lead a special project b) Ed doesn't smile a lot, so his manager Ella assumes he is not the right right person to invite to join the party planning committee c) Robin gossips about her fellow employees but not in a malicious way, so no one confronts her. d) John consistently completes his journal entry tasks faster than anyone, so Ella assumes he is the right person to provide training new co-workers

a) Robin is optimistic about everything, so her manager Ella assumes she is the right person to lead a special project d) John consistently completes his journal entry tasks faster than anyone, so Ella assumes he is the right person to provide training new co-workers

Ed is generally a reliable and creative member of the team, but he is always complaining about management to the degree that most of his co-worker now dread attending vital working meetings with him. Which of the following term describes Ed's impact?

a) Selective Perception

Joan had always been a solid performer. But lately she....What should the manager consider to help Joan get back on track? (select all that apply) a) The manager should recognize that Joan needs both intrinsic and extrinsic incentives b) The manager should recognize that Joan is seeking additional extrinsic incentive c) The manager should recognize that Joan is seeking additional intrinsic incentives d) The manager should recognize that Joan is having a Halo Effect on the group

a) The manager should recognize that Joan needs both intrinsic and extrinsic incentives b) The manager should recognize that Joan is seeking additional extrinsic incentive

As a manager, you need to be aware of how your employees hear information, convey information, and behave in order to properly motivate them and ensure their success. Observing individuals to ascertain if their behavior is internally or externally caused is an example of which theory?

b) Attribution theory

John, 28, and Ed, 26 are tangling at work, and their discord....As a manager, Ella needs to get John and Ed on the same page. What show she be aware of when forming her conflict resolution strategy? (select all that apply) a) Both John and Ed are displaying aspects of the Halo Effect. b) People judge others by behavior, but what they see is not necessarily true c) It's best to resolve conflicts only with those involved and not infant of the whole team d) The conflict reflects prejudices and stereotyping by both John and Ed

b) People judge others by behavior, but what they see is not necessarily true c) It's best to resolve conflicts only with those involved and not infant of the whole team d) The conflict reflects prejudices and stereotyping by both John and Ed

Ella is a new manager brought into a dysfunctional group to improve morale and performance. What are some efficient initial steps she can take to get a sense of the issues at play and the opportunities for energizing and optimizing the group and its work product? a) Comb through each employee's recent performance reviews to look for clues about each person's intrinsic and extrinsic motivations. b) Hold a team meeting to collect gripes and brainstorm intrinsic to address the gripes. c) Have each member of the ream take a Meyers-Briggs Type Indicator assessment d) Review Meyer-Briggs Type Indicator with each employee and determine intrinsic and extrinsic incentives together

c) Have each member of the ream take a Meyers-Briggs Type Indicator assessment d) Review Meyer-Briggs Type Indicator with each employee and determine intrinsic and extrinsic incentives together

As a manager, what is the best way to diffuse intergroup conflict?

c) Meet privately with the conflicting parties without involving the whole team.

As a new manager, Ella has had her team take the Meyers-Brigg Type Indicator assessment to get a sense of how to resolve tensions in the group. What should she keep in mind when evaluating the assessments and determining how to motivate her?

c) Providing extrinsic rewards can have the unintended effect of diminishing intrinsic motivation.

Cognitive Evaluation Theory states that people are motivated most by which of the following?

d) Both intrinsic and extrinsic rewards