Nutrition & Wellness Final Exam

In a public speaking situation, feedback is A.mainly nonverbal. B.non-existent. C.mainly verbal. D.generally balanced between verbal and nonverbal.

A.mainly nonverbal.

All of the following are examples of distraction except A.open-mindedness. B.concentrating on how the speaker looks. C.loud music. D.a hot room.

A.open-mindedness.

The government program that provides retirement income is called A.social security B.welfare C.medicare D.head start

A.social security

What time should you arrive for a 2:00 p.m. interview? A.1:50 p.m. B.1:30 p.m. C.2:00 p.m. D.1:15 p.m.

A.1:50 p.m.

How do you exhibit responsibility? A.Coming to work as assigned. B.Avoiding difficult work tasks. C.Keeping to yourself. D.Doing something only when told by your supervisor

A.Coming to work as assigned.

The process through which labor unions negotiate with company management for benefits, working conditions, and wages is known as ____. A.collective bargaining B.collective development C.collective soul D.collective compensation

A.collective bargaining

A(n) ____ is a qualifying expense that you are allowed to subtract from your income when determining how much income tax you owe. A.deduction B.income tax return C.exemption D.FICA expense

A.deduction

As teams develop and begin to perform, members display A.loyalty. B.disrespect. C.animosity. D.inflexibility.

A.loyalty.

You work as a server at a local restaurant. A customer orders a particular chicken dish as a dinner entrée and you realize you are all out of the dish once get back into the kitchen to inform the cook of the new order. What is the BEST way to creatively handle the situation and let the customer know? A. After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology. B. Make sure the customer knows this will never happen again and later report it to the restaurant manager. C. Bring out a similar meal without informing the customer D. Have the manager let head corporate know they are out of that dish and need to order more

B. Make sure the customer knows this will never happen again and later report it to the restaurant manager.

You just mopped the floor. A co-worker comes into the office to clock out and slips on the wet floor. How could this slip have been prevented? A. Walk slower B. Use a wet-floor caution sign C. Next time clock out for the co-worker D. Don't mop so early

B. Use a wet-floor caution sign

A job loss that results from a business decision is known as a ____. A. performance review B. layoff C. firing D. probation

B. layoff

Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation of the supervisor's decision? A.Cups are not a product Ivan's company normally sells B.Giving away cups did not generate enough new or continuing business to pay for the cups C.The cups are not worth what they cost. D.Ivan and the other employees gave away too many cups.

B.Giving away cups did not generate enough new or continuing business to pay for the cups

A responsible worker does which of the following? A.Blames others B.Thinks before acting C.Gives up easily D.Lets others down when they are counting on him or her.

B.Thinks before acting

When a worker sees workplace hazard, the worker should immediately A.exit the building B.bring the hazard to a supervisor's attention C.say nothing because it is not his responsibility D.mention the problem to a co-worker

B.bring the hazard to a supervisor's attention

The trend toward a single global market that crosses national borders is known as ____. A.distance learning B.globalization C.downsizing D.global warming

B.globalization

A person who learns well by sharing and working with others and has a(n) ____ learning style. A.naturalistic B.intrapersonal C.interpersonal D.verbal/linguistic

B.intrapersonal

Customers need to report Cindy's Catering for unsanitary conditions in the restaurant and unsafe use of dangerous equipment. What government agency would handle such a problem? A. Federal Trade Commission B. Department of Agriculture C. Occupational Safety and Health Administration D. Bureau of Labor Statistics

C. Occupational Safety and Health Administration

Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employees is not. Why should the employee be wearing safety glasses? A.It is ethical thing to do and is the therefore morally correct B. Most employees wear safety glasses as a safety precaution C. Safety glasses should always be worn on the shop floor D. All global companies suggest that employees wear safety glasses

C. Safety glasses should always be worn on the shop floor

The main purpose of a human resources department in a company is to A.Track employee use of sick time B.Assess if employees are doing what they were hired to do C.Serve the needs of the company D.Become a profit center within the company

C.Serve the needs of the company

Being late for appointments A.Shows your own importance. B.Can help you take charge of the situation. C.Shows a lack of regard for others. D.Is all right only with friends.

C.Shows a lack of regard for others.

Which of the following is not an expectation employers have of new employees? A.Come to work on time. B.Work well with coworkers. C.Treat customers with respect when they respect you. D.Have good personal hygiene and appearance.

C.Treat customers with respect when they respect you.

Which of the following is not a type of nonverbal communication? A.Gestures. B.Posture. C.Vocabulary. D.Facial expressions.

C.Vocabulary.

What is the term for the buying and selling of goods and services on the Internet? A.Internet provider B.email C.ecommerce D.trading

C.ecommerce

Open-minded listening means A.listening with no opinions. B.being indecisive. C.keeping one's opinions open to change. D.agreeing with the speaker.

C.keeping one's opinions open to change.

Which of the following is an example of an employee not demonstrating cooperation with coworkers? A.Dividing up the work and then meeting to assess progress B. Asking coworkers for their opinions C.Deciding where to go for lunch through a vote D.Doing all the work without input from coworkers

D.Doing all the work without input from coworkers

A Social Security number ____. A.is a unique nine-digit number issued by the federal government B.is required for all U.S. workers C.is an example of information that you will probably need in order to apply for a job D.all of the above

D.all of the above

Tips for staying on budget include ____. A. carrying a limited amount of cash and leaving your ATM card at home B.taking advantage of discounts and sales C.paying with cash and keeping good records D.all of the above

D.all of the above

During a well-conducted job interview, A.the person conducting the interview should ask all the questions. B.questions should be kept to a minimum. C.the person who is being interviewed should ask all the questions. D.both the person conducting the interview and the person being interviewed should ask questions.

D.both the person conducting the interview and the person being interviewed should ask questions.

Determining the audience of your writing will help you to do all of the following, except A.write in appropriate language. B.use a format that will appeal to them. C.select information to include. D.fix grammatical errors.

D.fix grammatical errors.

The process of continuing to learn about new technologies, new practices, and new ideas throughout your life is known as ____. A.technological literacy B.ergonomics C.medium-term goals D.lifelong learning

D.lifelong learning

One easy way to increase vocabulary on a daily basis is A.to listen carefully. B.to look up lots of words in the dictionary while reading a book. C.to ask people to explain words to you. D.to read the newspaper every day.

D.to read the newspaper every day.

A__________is an illegal sales practice is used to attract customers who are then encouraged to buy a similar products at a higher price a. Bait-and-switch b. Near-far rule c. Repair Fraud

a. Bait-and-switch

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5pm from work, you previously agreed to take a neighbor to an important appointment at 6:30pm. What should you do? a. Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline. b. Agree to stay and finish your project without question because work is more important

a. Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action? a. Help your peer carry the long section of pipe b. Stay on your job assignment all day c. Tell someone else to go help this employee who is having trouble d. Stop cutting long sections of pipe

a. Help your peer carry the long section of pipe

Part of being a civically responsible employee is understanding how the U.S government operates. The job of the Legislative Branch is to____________laws. a. Make b. Implement c. Evaluate d. Assess

a. Make

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do? a. Remain calm and report the problem to the manager's boss b. Directly confront the manager about the situation c. Ask the manager to stop speaking in such an appropriate way d. Join in with the use of the inappropriate language to fit in

a. Remain calm and report the problem to the manager's boss

Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict? a. Report Ashley to the human resource manager b. Let these inappropriate actions go because it will get better with time. c. Ignore Ashley but make sure her peers know. d. Write an email to her parents explaining the situation and asking for help.

a. Report Ashley to the human resource manager

Samuel works at a farm equipment company. Which of the following will help him decide what to do each day? a. The daily work plan b. The tasks most enjoyed c. The customer's complaint log d. The work your peers do first

a. The daily work plan

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment? a. Offering fellow employee assistance on the job b. Attending conferences to acquire new industry related knowledge c. Researching how to do difficult tasks in her workplace d. Spending time at work completing assignments for her college class.

b. Attending conferences to acquire new industry related knowledge

Why is having diversity in a company culture's staff a good idea? a. It creates a homogeneous work ethic b. There is a broader range of talents, skills, and creativity c. The work environment will be more ethical d. It meets the quota for minority cultures

b. There is a broader range of talents, skills, and creativity

Which is the greatest advantage of web-based applications? a. offline connectivity b. accessibility c. standard formatting d. secure content

b. accessibility

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entree and sometime after ordering the dish, you learn from the kitchen manager that they fish has sold out. What is the BEST way to creatively handle the situation? a. Make sure the customer knows this will never happen again and later report it to the restaurant manager b. After talking with another server, ask the head chef to come out and apologize to the customer profusely? c. After talking with the restaurant manager, offer a comparable entree dish, a discount, and a formal apology

c. After talking with the restaurant manager, offer a comparable entree dish, a discount, and a formal apology

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision? a. Ask a coworker to help make the decision and select the best contractor using this rationale b. Select the contractor who is the most affordable and explain why to your supervisor c. Evaluate all factors needed and select the most suitable contractor based on the factors

c. Evaluate all factors needed and select the most suitable contractor based on the factors

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? a. Resourcefulness b. Problem-Solving c. Reliability d. Honesty

c. Reliability

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should a. try to convince her boss of her point of view. b. put on headphones to listen in private. c. follow company policy. d. listen to it anyway since it is good for productivity.

c. follow company policy.

What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet? a. to minimize the chances of computer virus' b. to maintain privacy at all times c. to optimize browsing speed d. to tag important websites

c. to optimize browsing speed

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what? a. Copyrighted material b. Low vision c. Carelessness d. Anger

d. Anger

You are writing an email to Sally Smith who is potential customer. What is the BEST way to begin your email to Sally Smith? a. Hello Sally Smith! b. Dear Ms. Smith c. Dear Madam or Sir d. Dear Mrs. Smith

d. Dear Mrs. Smith

When writing resumes, why do employers prefer professional references over personal ones? a. It is illegal to provide personal references b. Professional references tend to be more intelligent c. Professional references are biased d. Personal references tend to be biased

d. Personal references tend to be biased

Which of the following phrases is appropriate for a formal greeting during a presentation? a. Be Seated b. Let's Get Started c. Listen Up d. Welcome

d. Welcome