OB Chapter 12

Which of the following forms of communication has the highest levels of information richness?

A face-to-face conversation

Which of the following communication network structures has the highest degree of decentralization?

All channel

Team building

Conducted by a consultant ans intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving and role clarification.

Coordination loss

Consumes time and energy that could otherwise be devoted to task activities.

_____ is an action process which refers to synchronizing team members' activities in a way that makes them mesh effectively and seamlessly.

Coordination

Which of the following refers to brainstorming?

Face-to-face meetings of team members in which each offers as many ideas as possible about some focal problem or issue.

Which of the following is NOT a step in the brainstorming process?

Focus on ideas put forward by key performers.

Process gain

Getting more from the team than you would expect according to the capabilities of its individual members. This capability is the most critical in situations in which the complexity of the work is high or when task require members to combine their knowledge, skills, and efforts to solve problems.

Action learning

Helps analyze problems develop an action plan and carry out action plans.

Action processes

Important as the task-work is being accomplished. Involves monitoring progress toward goals. Teams that pay attention to goal related information perhaps by charting the teams performance relative to team goals are typically in a good position to realize when they are "off track" and need to make changes.

interpersonal processes

Important before, during, or between periods of taskwork and each relates to the manner in which member manage their relationships. Motivates and builds confidence which refers to things team members do or say that affect the degree to which members are motivated to work hard on the teams task.

Task coordinator activites

Involve communications that are intended to coordinate task related issues with people or groups in other functional areas.

Brainstorming

Involves face to face meeting of team members in which each offers as many ideas as possible about some focal problems or issues. Expresses all ideas that come to mind,goes for quantity of ideas rather than quality,don't criticize or evaluate the ideas of others and build on the ideas of others.

Positional modeling

Involves team members observing how other members perform their roles. In the case of the surgical teams the surgeons might spend a day shadowing operating room nurses as they perform their duties .

Cross training

Involves training members in the duties and responsibilities of their team. Members can develop shared mental models of whats involved in each of the roles in the team and how the roles fit together to form a system.

Which of the following is an advantage associated with brainstorming when compared to individual idea generation?

It builds morale and results in the sharing of knowledge. Feedback:

_____ refer(s) to the level of common understanding among team members with regard to important aspects of the team and its task.

Mental models

Motivational loss

Occurs when members don't work as hard as they could. Difficult to gauge exactly how much each team member contributes to the team. Members of teams can work together on projects over an extended period of time, and as a consequences, its difficult to keep an accurate accounting of who does what.

Network structure

One way to understand communication in teams composed of more than two people is to consider the concept of which is defined as the pattern of communication that occurs regularly among each member of the team.

what steps can organizations take to improve team processes?

Organizations can use training interventions to improve team processes. Such interventions may include training in transportable teamwork competencies, cross training, team process training, and team building.

_____ is a method of cross training which involves team members observing how other members perform their roles.

Positional modeling

Team states

Refer to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Ambassador activities

Refers to communications that are intended to protect the team support the team, or obtain important resources for the team.Members who engage in activities typically communicate with people who are higher up in organizations.

Relationship conflict

Refers to disagreements among members term in of interpersonal relationships or incompatibilities with respect to personal values or preferences. This type of conflict centers on issues that are not directly connected to the teams task.

Transactive memory

Refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

Potency

Refers to the degree to which members believe that the team can be effective across a variety of situations and task.

Staff validity

Refers to the degree to which members make good recommendations to the leader. Team members can possess all the information needed to make a good recommendation but then fail to do so because of lack of ability, insight, or good judgement.

Task conflict

Refers to the disagreements among members about the teams task. Logically speaking this type of conflict can be beneficial to teams if it stimulates that result in development and expression of new ideas.

Teamwork processes

Refers to the interpersonal activities that facilitate the accomplishment of the teams work but do not directly involve task accomplishments itself. Behaviors that create the setting or context in which work can be carried out.

Mental models

Refers to the level of common understanding among team members with regard to important aspects of the team and its task.

Hierarchical sensitivity

Reflects the degree to which the leader effectively weighs the recommendations of the members.

Team process

Reflects the different types of communication activities and interactions that occur with teams that contribute to their ultimate end goals. Team characteristics like member diversity, task independence, team size, and so forth, affect team process and communication.

Decision uniformity

Reflects whether members possess adequate information about their own task responsibilities.

Transportable teamwork competencies

Shows the type of training could involve many different forms of knowledge, skills, and abilities.

Nominal group technique

Similar to brainstorming this process starts off by bringing the team together and outlining the purpose of the meeting.

_____ is a transition process which refers to the development of courses of action and contingency plans, and then adapting those plans in light of changes that occur in the team's environment.

Strategy formulation

Which of the following describes the correlation of teamwork processes and team commitment?

Strong, positive

what are taskwork processes and what are some examples of team activities that fall into this process category?

Taskwork processes are the activities of team members that relate directly to the accomplishments of team task. Taskwork processes include creative behavior, decision making, and boundary spanning.

what are team states and what are some examples of the states that fall into this process category?

Team states refer to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together. Team states include cohesion, potency, mental models, and transaction memory.

Transition processes

Teamwork activities that focus on preparation for future work. Challenges that face the team and the resources available for completing the teams work.

how do team processes affect team performance and team commitment?

Teamwork processes have a moderate positive relationship with team performance and a strong positive relationship with team commitment.

what are teamwork processes and what are some examples of team activities that fall into this process category?

Teamwork processes refer to the interpersonal activities that facilitate the accomplishment of the teams work but do not directly involve task accomplishment itself. Teamwork processes include transition processes, action processes, and interpersonal processes.

cohesion

Tends to foster high levels of motivation and commitment to the team and as a consequence, cohesiveness tends to promote higher levels of team performance.

Taskwork processes

The activities of team members that relate directly to the accomplishment of team task.

Information richness

The amount and depth of information that gets transmitted in a message. Messages are transmitted through face to face channels have the highest level of information richness because senders can convey meaning through not only words but also their body language, facial expressions, and tone of voice.

Groupthink

The drive toward conformity at the expense of other team priories is thought to be associated with feelings of overconfidence about the teams capabilities.Has been blamed for decision making fiasco's in politics as well as in business.

Communication

The process by which information and meaning gets transferred and meaning gets transferred from sender to a receiver.

Scout activities

Things team members do to obtain information about technology competitors of the broader marketplace. The marketing team member who meets with an engineer to seek information about new materials is engaging in activities.

Process loss

Things that would harm the group or team because you don't expect the group not to live up their capabilities.

Social loafing

Those feelings of reduced accountability, in turn, cause members to exert less effort when working on team task than they would if they worked alone on those same task and hinders a teams effectiveness.

Personal clarification

Type of training members simply receive information regarding the roles of the other team members.

Positional rotation

Types of training gives members actual experience carrying out the responsibilities of their team.

what factors influence the communication process in terms?

communication is a process through which much of the work in a team is accomplished. effectiveness in communication can be influenced by the communication competence of the sender and receiver, noise, information richness, and network structure.

Boundary spanning

involves three types of activities with individuals and groups other than those who are considered part of the team.

Team process training

occurs in the context of a team experience that facilitates the team being able to function and period more effectively as a unit.

Production blocking

occurs when members have to wait on one another before they can do their part of the team task.