OB EXAM 1

Tameka has just learned that a prospective customer shes been working on for months has placed a large order with her company. She thrusts her fist into the air jubilantly and yells "YES!" Tameka is experiecing a 1. Mood 2. Attitude 3. Emotion 4. Impression

3. EMOTION

The __________ theory asserts that workplace occurrences that can generate reactions can go to influence work attitudes and behaviors.

AFFECTIVE EVENTS

According to the JCT, the degree to which the job provides an employee with freedom, independence, and discretion to the individual performing the work is referred to as ?

AUTONOMY

Which of the following workplace satisfaction facets are measured by the job descriptive index? A. Emotional satisfaction B. Coworker Satisfaction C. Pay satisfaction D. Promotion satisfaction

B. Coworker Satisfaction C. Pay satisfaction D. Promotion satisfaction

According to the job characteristics theory, which of the following factors can serve as moderators that influence the strength of the relationship between job characteristics and job satisfaction? A. Emotional Labor B. Emotional Intelligence C. Knowledge and Skill D. Growth need Strength

C. Knowledge and Skill D. Growth Need Strength

Which of the following are specific values related to the work itself? A. moral causes B. power over others C. sense of achievement D. Intellectual stimulation

C. Sense of achievement D. Intellectual Stimulation

Employees feelings about their fellow employees, including whether coworkers are smart, responsible, helpful, fun, and interesting is known as ________________________ satisfaction

COWORKER

Positive Emotions would likely include which of the following?

Compassion, Pride, Relief

Tyrone works at the front desk of a hotal and deals with people who are tired and angry, so he must mask his own irritation and put on a "happy face". This is an example of _______________________________.

Emotional Labor

Jamal is a customer service rep at a local credit union. He handles transactions. Recently his boss changed Jamals job so he can sell deposits and loan applications. This is an example of a job _______________________.

Enrichment.

An intense, positive mood is characterized by feeling _______________.

Enthusiastic/ Excited

The state in which an employee feels a total immersion in the task at hand is referred to as ____________.

FLOW

True or False: Moods are extreme in intensity

False

Laura is a go-getter. She seems to have an inner drive to excel and get new skills, and advance in the company. According to the job characterisitcs theory, this reflects Laura's _________________________________.

GROWTH NEED STRENGTH

John is a designer who designs spaces for clients. He loves being able to "see" his ideas and concepts come to life as a functional and well-designed workplace. This would best describe which job characteristic?

IDENTITY

Which theory identifies certain job characteristics that produce high levels of the three psychological states that make work more satisfying?

JOB CHARACTERISITCS THEORY

____________________ ___________________ ____________________ identifies five core job characteristics, variety, identity, significance, feedback, and autonomy.

JOB CHARACTERISTICS THEORY

A pleasurable emotional state that results from appraising your job or job experience is referred to as _____________ _______________________.

JOB SATISFACTION

_______________ ________________________ has two basic elements: what you think and how you feel about your job.

JOB SATISFACTION

The value-percept theory asserts that employees perception of ________________ ____________________ depends on the degree to which their values are being fullfilled.

Job Satisfaction

The extent to which employees are aware of the outcome of their work is called __________________________ __________ ____________________.

Knowledge of results ( employees know how well or how poorly they are doing).

The degree to which employees feel a sense of happiness with their lives is referred to as ?

Life satisfaction

States of feeling that are relatively mild, last for a while, and are not excitability caused at or causes by someone are referred to as

MOODS

Employee's feelings about their pay, including whether its as much as they deserve, secure, and adequate for both normal expenses and luxury items is referred to as ____________________ satisfaction.

PAY

_______________ satisfaction refers to how employees feel about their employer's policies and their execution, includin whether promotions are frequent, fair, and based on ability.

PROMOTION

Craig works at Red Cross and he says " I make a difference everyday to people lives in our community". This is an example of what job characteristics theory?

SIGNIFICANCE (degree to which job helps others).

Research suggests that job satisfaction has an __________________ effect on an organizational commitment.

STRONG POSITIVE

Employee feeliings with their boss, including whether the boss is competent, polite, and a good communicator, is referred to as _________________ satisfaction.

SUPERVISION

Employees feelings about their actual work tasks is referred to as ?

Satisfaction with the work itself

According to the job characteristics theory, feedback on task performance comes from

THE WORK ITSELF

The _________ theory argues that job satisfaction depends on whether you percieve that your job supplies the things that you value.

VALUE-PERCEPT

According to the job characteristics theory, the degree to which a job requires an employee to complete a number of different activities involving several different skills and talents is known as ?

VARIETY

Stress

defined as a psychological response to demands that possess certain stakes for the person and that tax or exceed the person's capacity or resources.

Of the five job facets identified by the value-percept theory, which three have the highest correlation with job satisfaction? A. Coworker B. Supervision C. Work Itself D. Pay F. Promotion

(From highest) C. Work Itself A. Coworker B. Supervisor (least two are pay and than promotion)