OB Exam 3
Harry is thinking about meeting Connie. he writes a text message to her, inviting her for a drink at the local bar. This is an example of ____-
Encoding
____ is the process of translating thoughts into code or language that can be understood by others
Encoding
Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of _____
Energizer
Which of the following is not a component of virtuous leadership?
Engagement
Jennifer recently accepted a position in the sales dept of XYZ corp. She really wants to make a good impression and has been working hard. During a coffee break, her coworker, Maria tells Jennifer that she sales manager has been very impressed with Jennifer's attention to detail. Maria performing _____ support
Esteem
Two competing explanations about the origin of linguistic styles between men and women: ____ and _____
Evolutionary psychology and social role theory
If a manager wants to reduce the chances of an employee becoming defensive, he or she should _______
Exhibit empathy
Younger employees are also more likely to use the internet and social media to accomplish their tasks. This is an example of the _____ that represent the key issue when considering communication across generations
Expectations and norms
Linguistic style includes all of the following except ______
Eye contact
______ is the richest form of communcation
Face to face
Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _______
Feedback
Social media benefits for employers include all of the following
Feedback, channel, language source
A state of ____ exists when employees are physically, cognitively, and emotionally engaged in an activity, or project
Flow
When we are in ____ we are not necessarily thinking about anything, we are just doing
Flow
Which of the following actions does not foster employee positivity?
Focus only on providing positive feedback
Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?
It can create many legal, financial, and personnel risks
Karin has to make a presentation on the new social media policy. She wants to make it creative primarily because _________
It is more effective if you present your message more as a colorful story with emotion than as a detail laden report
Dylan and Jack are playing a game of chess. Jack wins, and then he touches Dylan on the shoulder and says "good game" What does this communicate?
Jack likes Dylan
______ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people
Linguistic Style
Which of the following is not an outcome likely to result from positive emotions?
Loss of focus
Of the following, _____ is most frequently experienced emotion
Love
In regard to differences in how men and women communicate, in general _______
Males are expected to hide their emotions
Cyrus accepts a position as a part time clerk at a small hardware store. His manager, Max, wants to confirm Cyrus's hours for the next day 10 days. This is a fairly routine and predictable situation, so ________
Max emails a follow up to Cryus
____ is defined as belonging to and serving something that you believe is bigger than yourself
Meaningfulness
Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing
Media richness
Dr. Riley, a professor in Econ, finds that if his door is open people are more likely to say hello. This is distracting. So now Dr. Riley keeps his office door open only a crack during his office hours, asking visitors to know before entering. This small change allows him to grade exams more quickly and increases his _____
Mindfulness
Erin is getting some funny looks in the office. Every few hours or so she sits up in her desk chair with her feet grounded, closes her eyes and takes a deep breath two times. She is practicing
Mindfulness
In the framework of POB, ____ is a key input to positivity from situation factors
Mindfulness
Some companies now allow employees to use noise-canceling headphones at work, thinking that it prevents distractions. Others companies disagree, noting that concentration goes down. These companies want to encourage _____
Mindfulness
_____ is widely practiced by employees and in workplaces everywhere. Many companies are now even sponsoring this type of training for their employees
Mindfulness
Which of the following statements about mindfulness is false?
Mindfulness requires less effort than letting our minds wander
Chris just finished a calc test. After, he walked all the way across campus without being aware of anything or anyone he passed. Chris is exhibiting ______
Mindlessness
Reyna is meeting with her supervisor to discuss a project. Someone knocks on the door and says I have a quick question. The supervisor keeps looking at Reyna and puts her hand to stop the person who interpreted them. This behavior reflects _____
Mindlessness
Amanda is preparing for Jerome's annual review. He is a solid employee- with strong, analytical, computer and critical thinking skills. Jerome needs to work on his timeliness and communication skills. Amanda only discusses Jerome's shortcomings during the review, making this a _____ experience
Negative
Managers tend to give more ___ feedback than positive feedback on employees
Negative
Amy received a note from Carrie, asking her to puck up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of _____
Noise
Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, _____ hampers Dana's communication with her client
Noise
Marianne is in her business statistics class, sitting by Darius. Darius is holding his cell phone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is an example of
Noise
Therese is making a presentation in one of her classes. Her Powerpoint slides contain several arithmetic errors that Kathy is funding distracting. This is an example of ____
Noise
Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and look at the ground. Lacey gets the message even though Jennie isn't saying anything. Jennie is using _____
Nonverbal communication
A feeling of team spirit is sometimes experienced during the ___ stage because members believe they have found their proper roles. Group cohesiveness, defined as the "we feeling" that binds members of a group together, is the principal by product of Stage 3
Norming
A feeling of team spirit is sometimes experienced during the ______ stage because members believe have found their proper roles. Group cohesiveness, defined as the we feeling that binds members of a group together, is the principal by product of Stage 3
Norming
Xavier has a degree in English. He wants to get a job in publishing, but knows he will have to start as an assistant or possibly a part time employe. Xavier is both realistic and flexible. This is an example of _____
Optimism
______ creates positivity from situation factors
Organization climate
______ is defined as employees' perceptions of formal and informal organizational politics, practices, procedures and routines
Organizational climate
The _____ keeps the group headed toward its stated goals
Orienter
Which of the following situations does not reflecting mindfulness?
Pat is biking to school when someone cuts her off and causes her to fall. She gets up and starts kicking her bike
Michele is a freelancer who works with a publishing company on editorial team. She resides in CT, while the company is based in Illinios. Michele attends team meetings via Skype and is in constant email contact. This is an example of a _____ team
Virtual
______ represents what individuals and organizations aspire to be when they are at their very best
Virtuousness
____ is the need to see one or more alternative paths to achieve a goal, even when faced with diversity
Waypower
We have the cognitive capacity to process words at a much higher rate than people speak. Which of the following can result from this?
We can hear and analyze at the same time
Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums serves her purpose?
Webinars
Which of the following is NOT an element of POB?
Employees are self-absorbed and anxious
Experts estimate that about____ of every conversation is interpreted through nonverbal communication
65%
Strategies to increase positive experiences include all of the following ______
Accept negative thoughts
Which of the following is not one of the most frequently experienced positive emotions?
Accomplishment
Your top signature strengths are curiosity, love of learning, and social intelligence. Which of the following careers would probably not be a good match?
Accountant
Maria needs to talk to her coworker, Wayne, about hsi offensive behavior at the group dinner. To discuss this effectively, which of the following should Maria avoid?
Accuse Wayne of improper actions
Positive practices that escalate positive outcomes bc of their associations with positive emotions and social capital are having an ____ effect
Amplifying
A person should create ____ in order to develop hope
An important goal that is attainable yet challenging
Katie attended a party at her mother's office. She really didn't want to go and was not in a good mood. Her mother introduced Katie to her new assistant, Matt. When Matt said Hello, Katie responded, Hi, Michael. Katie is acting in an _______ manner
Attentive
According to Barbara Fredrickson's theory, positive emotions _____
Broaden your perspective and build on themselves
When positive practices reduce the impact of negative events or stressors, a ____effect has occurred
Buffering
_____ is a characteristic of PsyCap that consists of having confidence
Efficacy
A ___ helps guide behavior as well as avoid and overcome conflict
Charter
A _____ helps guide behavior as well as avoid and overcome conflict
Charter
_____ are deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles
Charters
______ is a circular and dynamic process in which people interpret and make sense of the information they exchange
Communication
Michele is concerned with the victims of Hurricane Simon, which has devastated her home state of Florida. She starts a fund to help the victim of this disaster. Michele is displaying _____
Compassion
_____ trust addresses the question: How effectively do people meet or perform their responsibilities and acknowledge other people's skills and abilities?
Competence
Cue Company's Research & Development team has developed a new malaria treatment, and the company anticipates large profits over the next five years. Cue will supply 15 percent of the drug free of charge to people in poor countries. In addition, the company will sponsor employee volunteer teams to help build medical clinics in identified areas, with no loss of vacation time or pay. What system is Cue Company practicing?
Conscious Capitalism
Linda wants to leave her company. No one ever seems to do what they will say to do. In addition, her manager's expectations seem to change from one day to the next. Linda is missing _____
Contractual trust
The team is generating a lot of ideas on how to approach the management case study problem. Everyone seems to have a plan. Joe stands up and says, "I will make a list on the board of all our ideas." Joe is acting as _____-
Coordinator
According to Ben Horowitz, the renowned technology entrepreneur and venture capitalist, ____ and genius are in his mind the two most critical characteristic of successful entrepeneurs
Courage
______ teams are created with members from different disciplines within an organization, such as finance, operations and R&D
Cross-functional
Negative nonverbal communication skills include avoiding eye contact, ______ and speaking too fast
Crossing your arms
____ are discussions between two or more people where the stakes are high, opinions vary, and emotions run strong
Crucial conversation
In which way do employees waste time on social media?
Cyberloafing
Some organizations block employees' access to social media access to social media sites. This can _____
Damage employee morale and loyalty
Louis is a member of the marketing team on the Superb Mattress accounts. Recently, he has emerges as a team leader. His supervisor, Michele, is letting Louis make the final decision as to which campaigns are presented to the client. This provides Louis with _____
Decision making discretion
Raj is listening to his parents, who are unhappy about his grades. He is sitting in the chair, with his legs crossed and arms folded. Raj is communicating _____
Defensiveness
____ occurs when people perceive that they are being attacked or threatened
Defensiveness
Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a ____ listener
Detached
Wahlim Seafood Co. made a corporate commitment to sustainability, modifying the ways in which they purchase products. Two years ago, Whalim made a corporate commitment to local sourcing and saw their profits increase. This is an example of ________
Doing well and doing good
Ghandi stated, If i have the belief that I can do it, I shall acquire the capacity to do it even if I may not have had it at the beginning. This represents ____
Efficacy
Javier's supervisor asks him to create a powerpoint presentation for the next staff meeting based on a series of note cards he provided. Javier is experiencing ____ bc he is proficient in PP.
Efficacy
At the weekly staff meeting, Carrie is always criticizing one project manager or another. She claims to run a "tight ship," and she doesn't listen to explanations of delays or additional workload. Carrie's employees dread and resent these meetings. To move forward, these employees need to learn _____
Forgiveness
_____ groups are assigned by organizations or managers, while ____ groups form when the members' purpose of getting together is friendship or a common interest
Formal, Informal
Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the ____ stage
Forming
Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the _____ stage
Forming
A person in the encourager role will
Foster group solidarity by accepting and praising various points of view
A person in the encourager role will __________
Foster group solidarity by accepting and praising various points of view
A person in the ___ will encourage all group members to participate
Gatekeeper
A person in the ____ will encourage all group members to participate
Gatekeeper
_____ is one advantage of having a face to face conversation
Gives immediate feedback
When a receiver expresses a reaction to the sender's message, he or she is ______
Giving feedback
____ are powerful forms of social control that influence group and member behavior
Group role and norms
_______ are powerful forms of social control that influence group and member behavior
Group roles and norms
Claire takes on the role of ___ she tends to mediate conflict through humor
Harmonizer
Claire takes on the role of _____ she tends to mediate conflict through humor
Harmonizer
Harriet is an active member of the large Freshman orientation board. There are 5 separate teams on this board, and they all want Harriet as a member because she is good at keeping the team on track. Which of the following behaviors does Harriet exhibit?
He helps plan and organize work,, monitors progress, and provides constructive feedback
Recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which of the following personality traits?
High tolerance for uncertainty
_______ is the characteristic of PsyCap that consists of persevering toward goals
Hope
Veronica just accepted a job. She left the company that offered large bonuses for sales people who exceeded their quotas. As the company, the individual bonuses are smaller, but the team rewards as well. This is known as a _____ reward system
Hybrid
Which of the following is true about balancing positive and negative emotions?
Ideally, we should try to have more positive experiences than negative
Leaning backward or gesturing with palms facing up communicate ____. A term used to represent availability for communication
Immediacy
Which of the following is a benefit of purposefully building a fun work environment
Improves motivation/ optimism
Rinaldo is working on a financial analysis of a potential acquisition. It has taken three days of concentrated effort. Jeff stops by to ask for advice. Rinaldo says he can't break his concentration just then. Rinaldo is ______
In the zone
Sean is questioning his team's effectiveness. He asks himself "is the group performing less than, equal to, or greater than the sum of its parts?"Once he thinks this is through, he recognizes that two people are not contributing at all. What can be done to guard against social loafiing?
Increase group size
A person who clarifies key issues for a group has taken on the role of ______
Information seeker/giver
John received a poor performance evaluation from his boss. On the weekend, he talks with neighborhood Faisal about his situation. Faisal asks him questions about his work and the evaluation, and as a results John develops a plan of action for improving his productivity. Faisal has provided _______
Information support
Kelly is a member of the community service of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal that the members mentor inner city children. Kelly is acting as _____
Initiator
Karla recieved an outstanding performance review and her manager encouraged her to further her education bc she knows initiative and a willingness to do more than what she feels are her abilities. ____ is what she most likely experiencing
Inspiration
Lee and Victor are good friends. Lee's laptop has become very slow and is not working correctly, and he goes to Victor for help. Victor downloads some animal-ware software onto Lee's computer and its performance improved. Victor provided _____
Instrumental support
Steve has been doing his own taxes for years and recently ran into a problem. He has asked his friend Joanne, an accountant, to go through the financial details with him. Steve needs _____
Instrumental support
Derek manages his team by promoting trust by making sure his words match his actions. If he promises something, he holds true to his world. He is also guided by morals and being honest. As a virtuous leader, what traits is he exhibiting.
Integrity
Eileen signed up for a photography class after having seen some spectacular wildlife art pictures by a local artist. She is most likely experiencing ______
Interest
Professor Marsden explains to the class that he wants the assigned paper submitted for review at several points in the research process. Lydia notes that she has to submit the paper multiple times. Marcy notes that the paper has to be reviewed before it is final. This reflects the ____ of communication
Perceptual
Teams are task groups that have matured to the ____ stage
Performing
The ____ stage is often characterized by climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness an personal commitment to group goals help the group achieve more than any one individual acting alone could
Performing
Otto is convinced that social media offers many benefits for employees and wants to institute a plan at Compass Inc. Which of the following is a potential benefit for employees?
Personal stability
Jonathan is concerned about an important presentation that he will be making next week. He asks Roger to listen to it and give him Feedback. He is in the ______ step of the TED protocol for effective presentations
Plan your delivery
Kerry's manager asks her to head up a team reviewing office protocols. Kerry is in a great mood, having received a substantial bonus last week. This indicates that ____ experiences lead us to be more responsive to positive information
Positive
____ is one characteristic that describes an organization with positive OB
Positive Deviance
Mary is happy to work in a company that fosters great relationships. In particular, Mary is impressed with the level of communication on the group and team level as well as throughout the organization. Overall, her company offers a ______
Positive climate
Mickey is a successful salesman at AHR Corp. In addition to his normal duties, Mickey has created a best practices manual for new salespeople to help ensure their success. This is an example of _________
Positive deviance
FLourishing represents the extent to which our lives contain PERMA-
Positive emotions, Engagement, Relationships, Meaning, Achievement
The ____ effect is the attraction of all living systems toward that which is life-giving and away from that which is life-depleting
Positivity
Macmallan Financial investment makes decisions based on financial research, interviewing managers and employees at companies under consideration, and assessing the _____ by examining annual rankings contained in independent sources such as Fortune and Working Mother. These rankings measure communication, work life balance, training and development, recognition for hard work and teamwork
Potential for advancement
Organization ____ is the host of procedures, policies, routines, and rules that organizations use to get things done
Practices
Susan, a management major, is taking an overload of classes this term. On a team project in one of her classes, one of her teammates sees how busy she is and does the final proofreading of the team project for her. Susan is most likely feeling _____
Pride
_____ is not one of the components of well-being
Productivity
Larry learned that his coworkers Simon had a vacation planned with his family for an upcoming reunion and had used all of his paid annual leave. Since Larry knew he wouldnt be using all of his annual leave, he donated 3 days to Simon. This is an example of ____ behavior in the organization
Prosocial
Wanda sees a woman struggling with a small child and two bags of groceries. She stops and offers to carry the grocery bags to the woman's car. This is ____ behavior.
Prosocial
What is true about research on the relationship of virtuous leadership to organizational and individual employee performance?
Recent research in this area has shown a positive relationship between these variables
Armando has a goal of earning a B in his stat course, but currently his grade is a C. Therefore, he decides to study more hours for the next test and even get involved in a study group. Armando is experiencing ____
Resilience
Imelda's life is difficult right now. Her husband and her recently decided to divorce and she is now a single parent of two preteenagers. They are good kids, but it is difficult taking care of them and managing her full time job as a middle manager. Imelda has started taking work home at night and finishing projects at night after her children are in bed. Imelda is likely exhibiting _____
Resilience
Pete and Dana are working on a project together. They disagree on how to present the key concept of equality. Dana complains that Pete is dismissing her "feminist" position without consideration. Pete claims that Dana considers him a chauvinist. Wyatt, their supervisor, knows that both Pete and Dana are committed emplyoees who support equality. He sits both of them down to work through the issues. This reflects ____ justice.
Restorative
What are the three global values that are essential for promoting positive OB?
Restorative justice, Compassion, and Temperance
Groups transform individuals into functioning organization members communicating and enforcing ____ expectations
Role
During a class lecture, Mike finds himself thinking about an argument he had last night with his girlfriend. Mike is displaying ____
Rumination
Pietro is assigned to a team in his environmental science class. He is not comfy with sam, the leader, but is not completely sure why. Which of the following behaviors would not build trust?
Sam keeps information to himself
Joesph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ___ (the person wanting to communicate info) and Taylor is the _____ (the person whom the message is intended for)
Sender, Reciever
A follower is a person who
Serves as passive audience
______ is one characteristic that describes an organization without positive OB
Single minded focus on winning
Jackson and Samuel both work for XYZ Company, in different depts. They discover a common interest in classic cars, and on weekends often meet up at car shows. They are probably providing _____ to each other
Social companionship
_____ is the amount of perceived helpfulness derived from our relationships with others
Social support
Positive nonverbal actions include all of the following except ______
Speaking very slowly
Which of the following is not a form of social support?
Spending time with discussing your own vision for yourself
A commentator will record and comment on group processes/ dynamics, while a ____ will evaluate the quality of group processes
Standard setter
A commentator will record and comment on group processes/ dynamics, while a _____ will evaluate the quality of group processes
Standard setter
Xavier is creating a social media policy for OCA & Associates. He plans to: 1.Outline consequences for violations. 2. Align the policy with the organization's culture. 3. Stay away from defining what is considered illegal. 4. Clarify what is confidential. 5. Designate a spokesperson for online policies. Which of these is not an element of an effective social media policy?
Stay away from defining what is considered illegal
Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35 percent of the positions. Even after this, the remaining employees resist her ideas. This represent the ____ stage, it is a time of testing
Storming
Carol takes over as CEO of Sandstorm Jeans, a company on the verge of bankruptcy. She institutes radical changes and eliminates 35% of the positions. Even after this, the remaining employees resist her ideas. This represents the ____ stage, it's a time of testing
Storming
Which of the following is not a benefit of positive emotions?
Survival orientation
Lana is frustrated with her OB project group. She frequently asks: "Whats the problem with our group? We don't seem to be getting anywhere." This is a ____ function
Task
A ___ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
Team
A ____ is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
Team
In the TED 5 step protocol for effectiveness presentations, TED stands for __________
Technology, Education, Delivery
Wendy is running the weekly staff meeting at Janus Services. Brad, a coworker, is unprepared for the meeting and doesn't have the correct information for his dept. He is increasingly rude and impatient, annoying the other staff members. Brad is exhibiting a lack of ______
Temperance
Which of the following is true of virtuous leadership?
They promote trust
The perceptual model of communication depicts communication as a process in which _______
Translating thoughts into code or language that can be understood by others
____ is a reciprocal believe that another person will consider how their intentions and behaviors will affect your
Trust
_____ are abstract ideals that guide one's thinking and behavior across all situations
Values
Hope consists of
Willpower and Waypower
Why should you invest in PsyCap?
because you have the expectation of future returns or benefits
People with high levels of positive psychological capital tend to
display hope, efficacy, resilience, optimism
A person who clarifies key issues for a group has taken on the role of _____ are deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles
information seeker/ giver