OB MGMT Final

__________ is based on transferring authority and responsibilities from management to employees. a) Structural empowerment b) Psychological empowerment c) Human relations empowerment d) Political empowerment e) Influence

a) Structural empowerment

Which of the following is not one of the key leader behaviors that are part of transformational leadership? a) creating an in group b) inspirational motivation c) idealized influence d) individualized consideration e) intellectual stimulation

a) creating an in group

When a leader is resolving disputes, he or she is engaging in ________ behaviors. a) interaction facilitation b) supportive c) work facilitation d) achievement oriented e) path goal clarifying

a) interaction facilitation

___________ focuses on clarifying employees' role and task requirements and providing followers with positive and negative rewards contingent on performance. a) transactional leadership b) transformational leadership c) Consideration d) Empowerment e) Initiating structure

a) transactional leadership

______ is the sense that you have control over your work and its outcomes. a) Impact b) Meaning c) Self determination d) Competence e) Significance

c) Self determination

Which of the following is NOT a situation that commonly produces conflict? a) inadequate communication b) extreme time pressure c) individual decision making d) interdependent tasks e) unclear policies

c) individual decision making

The primary purpose of _________ behaviors is to enhance employees' skills and to create positive work relationships among coworkers and between the leader and his or her employees. a) empowerment b) task oriented c) relationship oriented d) passive e) transformational

c) relationship oriented

According to research, which of the following statements about men's and women's leadership traits is true? a) Men display more social leadership than women b) Women display more task leadership than men c) Men are less directive than women d) Women are more autocratic than men e) Men and women are equally assertive

e) Men and women are equally assertive

A major drawback of _______ is that winning the debate may overshadow the issue at hand, leading to a less than desired conclusion? a) Mediation b) Devils advocacy c) Negotiation d) Alternative dispute resolution e) The dialectic method

e) the dialectic method

When a leader is encouraging employees to question the status quo and seek innovative and creative solutions to organizational problems, he or she is engaging in a) inspirational motivation b) idealized influence c) individualized consideration d) intellectual stimulation e) charismatic behavior

d) intellectual stimulation

Leader-member exchange theory focuses on the leader's a) personality b) skills c) relationship or task orientation d) relationship with followers e) position in the organization

d) relationship with followers

_______ might be any attempt to control or manipulate the images related to a person, organization, or idea. a) Political tactics b) Influence Management c) Coalition Building d) Organizational Politics e) Impression management

e) Impression management

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness? a) Communication skills b) Openness to experience c) emotional Intelligence d) emotional stability e) Machiavellianism

e) Machiavellianism

________ is putting someone in a good mood prior to making a request. a)Ingratiation b)consultation c)Exchange d) Coalition Tactics e) Inspirational Appeals

a) Ingratiation

A person who is indifferent to and ignores another's influence attempt is exhibiting a) Resistance b) Rebellion c) Compliance d) Commitment e) Coercion

a) Resistance

_______ are shared perceptions among members of a team about the intensity of disagreement over either tasks or relationships? a) Conflict processes b) Conflict States c) Conflict handling styles d) Personality conflicts e) Intergroup conflicts

b) Conflict States

In influence sharing, the manager adopts the _________ style. a) domination b) consultation c) participation d)delegation e)laissez- faire

b) Consultation

Which of the following tips should be used by an employee who is having personality conflict with another employee? a) Avoid communicating directly with the person b) Emphasize problem solving and common objectives c) Try to get coworkers to side with them d) Immediately seek help from boss, even for slight conflict situations e) Go to the human resource department when conflict first occurs

b) Emphasize problem solving and common objectives

Which of the following statements about incivility is false? a) incivility is common b) Incivility results from interactions with coworkers, but not from bosses or subordinates c) Bullying is most often evident to others d) Bullying effects those who aren't even bullied e) Bullying has group level implications

b) Incivility results from interactions with coworkers, but not from bosses or subordinates

Leaders increase psychological empowerment by engaging in behaviors that enhance perceptions of a) intrinsic and extrinsic motivation b) meaningfulness, self determination, competence, and progress c) leader minded relations, task structure, and leader position power d) task and relationship orientation e) leadership prototypes

b) meaningfulness, self determination, competence, and progress

_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue. a) Integrating b) Obliging c) Avoiding d) Dominating e) Compromising

c) Avoiding

The use of expert power tends to result in a) Coercion b) Compliance c) Commitment d) Resistance e) Rebellion

c) Commitment

_______ Conflict is defined as interpersonal opposition based on individual dislike or disagreement? a) Dominating b) Disruptive c) Personality d) Integrative e) Devils advocate

c) Personality

One's reputation is an example of ________ power. a) Reward b) Coercion c) Referent d) Legitimate e) Expert

c) Referent

The ___________ styles are inappropriate when the issue is important to you. a) integrating and compromising b) dominating and integrating c) avoiding and compromising d) avoiding and obliging e) obliging and dominating

d) Avoiding and obliging

Which of the following should a person do to manage conflict? a) avoid conflict at all costs b) Ignore the conflict until it goes away c) Use evaluative rather than descriptive language d) Be open and honest e) Push strongly to win the conflict

d) Be open and honest

_________ are the dimensions of situational control in Fiedler's model. a) LMX, task structure, and work facilitation b) Locus of control, task ability, and need for achievement c) Task structure and work group dynamics d) Leader-member relations, task structure, and position power e) LMX, task structure, and personal power

d) Leader-member relations, task structure, and position power

______ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict. a) ombudsmanship b) facilitation c) peer review d) mediation e) arbitration

d) Mediation

Which of the following is a "soft" influence tactic? a) Exchange b) coalition Tactics c) Legitimizing tactics d) Rational persuasion e) Pressure

d) Rational Persuasion

The three primary reactions people have to attempts to manage or influence them are a) rebellion, sabotage, and resistance b) Compliance, commitment, or empowerment c) Indifference, passivity, or active resistance d) influence, power sharing, or power disruption e) resistance, compliance, or commitment

e) Resistance, compliance, or commitment