OBHR Test 2 (7,8,9,10)

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Consumer-driven health savings accounts help employees defray the cost of ________. A) lower deductibles B) higher deductibles C) lower copayments D) coinsurance at any level

A T&D delivery system that takes place away from the production area on equipment that closely resembles equipment actually used on the job is called the ________. A) vestibule system B) role playing method C) succession planning system D) behavior modeling program

A ________ is a flexible line of movement through which a person may travel during his or her work life. A) career path B) series of ups and downs C) work-life balancing act D) journey of discovery

A formal system of review and evaluation of an individual or team task performance is referred to as ________. A) performance appraisal B) strategic planning C) performance management D) succession planning

All of the following are types of training needs assessment EXCEPT for ________. A) reaction analysis B) organizational analysis C) task analysis D) person analysis

An executive perquisite that protects executives in the event that the executive is forced to leave the firm is known as a ________. A) golden parachute contract B) stock option plan C) Scanlon plan D) spot bonus

As a manager, which of the following traits would be LEAST appropriate to consider when conducting a subordinate's performance appraisal? A) loyalty B) organizational commitment C) job-related competencies D) job-related knowledge

As a pediatric nurse, Cary experiences a significant amount of job satisfaction, which is considered ________. A) nonfinancial compensation B) indirect compensation C) organizational fit D) personal equity

As an HR manager, you learn that an employee is being overpaid. What would be the best way to handle this situation? A) Promote the employee, if qualified, to a job in a higher pay grade. B) Bring the job rate and employee into line with a pay cut. C) Freeze the rate until cost-of-living increases bring it into line. D) Redesign the job by quantifying it with the factor comparison method.

As the HR manager at a new firm, Kelly is responsible for the process of job evaluation. Kelly has completed a job evaluation for each position at the firm. What will most likely be the direct result of Kelly's work? A) job structure B) financial equity C) job alignment D) organizational fit

Competencies chosen for performance appraisal purposes should be closely related to ________. A) job success B) job seniority C) pay grade D) skill level

Dixon Manufacturing is a large firm that produces automotive parts for sports cars. Employees at Dixon receive annual performance appraisals from their supervisors. However, top executives at Dixon have decided that performance appraisals should be conducted more frequently and that a new method of appraisal should be implemented. Which of the following, if TRUE, best supports the argument that the 360-degree feedback evaluation method is the most appropriate performance appraisal tool for Dixon to use? A) Numerous Dixon employees have complained that the current appraisal method is biased and have threatened to sue the firm. B) Executives at Dixon want a performance appraisal method that focuses on an employee's potential for success at the firm. C) Employees at Dixon participated in developing their own performance standards when they were first hired by the firm. D) Due to the firm's large staff, executives want an appraisal method that is both quick and cost effective.

Ellen and her manager jointly agree on goals for Ellen's next appraisal period. Which performance appraisal method is most likely used by Ellen's employer? A) management by objectives B) critical incidents C) work standards D) BARS

Firms listed in the "100 Best Companies to Work for in America" typically emphasize ________. A) learning and growth opportunities B) stock options C) bonuses and benefits D) piecework

Flexible spending accounts and health savings accounts are examples of ________. A) consumer-driven health care plans B) legally required health benefits C) major medical benefits D) fee-for-service plans

Health care benefits represent the most expensive cost in the area of indirect financial compensation. Which of the following is NOT a factor that has combined to create this situation? A) shrinking population B) growing demand for medical care C) inefficient administrative processes D) increasingly expensive medical technology

Horton Consulting is considering investing in a video conferencing system. How would the firm primarily benefit from such a system? A) saving time and money traveling to meetings B) eliminating the need for costly software upgrades C) minimizing the time it takes to train employees D) providing variety to employees through job rotation

How should evaluation criteria for a performance appraisal system be determined? A) job analysis B) observation C) strategic planning D) job specification

If a firm wants to emphasize the future, including the behaviors and outcomes needed to develop the employee, and, in the process, achieve the firm's goals, what performance criteria should be used? A) improvement potential B) competencies C) goal achievement D) traits

If a person is to maintain a previous level of nominal wages, then a pay increase must be roughly equivalent to the ________. A) cost of living increase B) industry average C) national average D) market rate

In determining pay grades, each dot on a scatter diagram represents ________. A) one job B) one worker C) a job cluster D) a department

In general, why do employees receive benefits from their employer? A) organizational membership B) employee productivity C) corporate performance D) level of education

In the ________ of job evaluation, raters assign numerical values to specific job factors, such as knowledge required, and the sum of these values provides a quantitative assessment of a job's relative worth. A) point method B) factor comparison method C) classification method D) chart profile method

In which method of sales compensation is a salesperson's pay totally determined as a percentage of sales? A) straight commission B) part salary C) straight salary D) straight bonus

Jack, a construction worker, slipped and fell at a job site. As a result, Jack injured his knee and needs physical therapy and medical care. Jack's medical expenses would most likely be covered by ________. A) workers' compensation insurance B) unemployment insurance C) life insurance D) Medicaid

Joseph has recently been hired by a plumbing company. Which training method will most likely be used to train Joseph? A) apprenticeship training B) vestibule training C) role playing D) internship

Legally required benefits represents a form of ________. A) social insurance B) Social Security C) workers' compensation D) paid time off

Margaret's husband, who worked as an accountant, recently died from a heart attack while on vacation. Which of the following would most likely be provided to Margaret? A) survivors' benefits B) life insurance C) unemployment compensation D) supplemental Medicaid payments

Maura's retirement plan requires her employer to make specific contributions to a retirement fund established for Maura. Which type of plan does Maura most likely have? A) defined contribution plan B) deferred contribution plan C) defined benefit plan D) deferred salary plan

Medco Pharmaceuticals uses a number of methods for accommodating differing styles to its workforce. Which of the following terms best describes Medco's training program? A) blended training B) combined training C) traditional training D) outsourced training

Nicole, an HR professional, needs to develop a job evaluation for a data analyst position at her firm. Nicole's manager wants a quantitative job evaluation that will be useful for a long time. Which method would be most appropriate? A) point B) profile C) classification D) ranking

Paired comparison is a performance appraisal method that typically uses ________. A) one criterion B) critical incidents C) job analysis factors D) aspects such as attitude and appearance

PetFair, a national chain of pet supply stores, employs nearly 1,000 workers. In the past two years, the firm's market share has dropped and employee turnover has increased. The vice president of human resources at PetFair suggests implementing a new compensation policy to improve the firm's performance and retain quality workers. Currently, PetFair employees receive compensation primarily based on years with the firm and job level. Which of the following, if TRUE, best supports the idea of offering a Scanlon plan to employees at PetFair? A) The environment at PetFair lacks teamwork, trust, and collaboration among employees. B) Perquisites for key executives at PetFair were eliminated during the 2008 recession. C) PetFair uses broadbanding to price jobs at all levels of the organization. D) The Hay plan is already utilized successfully at PetFair.

Regarding online higher education, all of the following are true EXCEPT ________. A) skepticism regarding the quality of online degrees is at an all-time high B) employees can attend class at lunchtime, during the day, or in the evening C) it saves employees time because they don't have to commute to school D) it increases the range of learning opportunities for employees

Ryan, an HR manager at a publishing firm, may begin broadbanding jobs. Which of the following is NOT a benefit of broadbanding? A) focusing on vertical promotional options B) simplifying the firm's compensation system C) encouraging employees to develop laterally D) adding flexibility to the firm's compensation system

Showing a worker how to operate a bulldozer or an administrative assistant how to schedule appointments are examples of ________. A) training B) development C) morale improvement D) behavioral development

Suzanne, an HR specialist, is assessing training and development needs at her firm by reviewing job descriptions. Which type of analysis is Suzanne most likely conducting? A) task analysis B) person analysis C) performance analysis D) organizational analysis

The basic purpose of a performance appraisal system is to ________. A) improve performance B) support strategic planning C) provide the basis for long-range goals D) quantify employees' strengths and weaknesses

The example of Hamburger University was used in your text as an example of what type of T&D delivery system? A) corporate university B) community colleges C) online higher education D) vestibule system

The marketing manager at P&M Consulting is known for giving subordinates undeserved high ratings. Which of the following best describes this problem? A) leniency B) central tendency error C) halo error D) recent behavior bias

The network career path is a method of career progression that ________. A) contains both a vertical sequence of jobs and a series of horizontal opportunities B) allows for rectilinear moves in pursuit of new challenges C) allows technically trained employees to be rewarded without moving into management D) moves workers to a lower level of duties and responsibilities

The objective of ________ is to improve productivity by rewarding those who best assist in achieving this goal. A) performance-based pay B) cost-of-living allowances C) skill-based pay D) salary compression

What T&D method asks participants to manage email messages, memoranda, reports, and telephone messages? A) in-basket training B) role playing C) behavior modeling D) case study

What T&D method permits participants to assume roles such as president, controller, or marketing vice president of two or more similar hypothetical organizations and compete against each other by manipulating selected factors in a particular business situation? A) business games B) programmed instructions C) vestibule training D) on-the-job training

What development method is often considered a responsibility of the immediate boss and provides assistance much like a mentor? A) coaching B) vestibule training C) development D) behavior modeling

What form of compensation consists of the satisfaction that a person receives from the job itself or from the psychological and/or physical environment in which the person works? A) nonfinancial compensation B) direct financial compensation C) indirect financial compensation D) total internal compensation

What form of pay equity exists when employees are paid according to the differences in job characteristics within the company? A) internal B) employee C) external D) team

What incentive plan allows executives to buy a specified amount of stock in the future at or below the current market price? A) stock option B) indexed stock option C) open-end stock option D) closed-end stock option

What is the T&D delivery system for online instruction? A) e-learning B) internships C) role playing D) programmed instruction

What is the final step in the appraisal process? A) reviewing the appraisal with the employee B) examining the work performance of the employee C) appraising the work performance of the employee D) communicating performance criteria to the employee

What is the first step in the training and development process? A) determine specific T&D needs B) establish specific T&D objectives C) select training methods D) select appropriate media

What is the most common cause for the failure of performance appraisal systems? A) unclear goals and expectations B) irrelevant development plans C) time consuming for managers D) high implementation costs

What is the primary goal of training and development? A) improved performance B) federal compliance C) efficient orientation D) behavioral modification

When Erin, a manager, provides performance appraisals to her subordinates, she writes a brief narrative describing an employee's performance relative to a predetermined standard. Which type of appraisal method is Erin most likely using? A) work standards method B) essay method C) BARS method D) ranking method

Which Act was the first national law to deal with minimum wages? A) Davis-Bacon Act B) Railway Labor Act C) Norris-LaGuardia Act D) Fair Labor Standards Act

Which T&D method is frequently used by restaurant chains to train servers in handling difficult situations, such as angry customers? A) role playing B) internships C) business games D) vestibule training

Which is the most expensive benefit for most businesses? A) health insurance B) disability insurance C) worker's compensation D) flexible spending benefits

Which law provides protection for workers who are self-employed or move from one job to another? A) Health Insurance Portability and Accountability Act B) Consolidated Omnibus Budget Reconciliation Act C) Americans with Disabilities Act D) Rehabilitation Act

Which of the following enables firms to measure the effectiveness of training and development programs? A) recordkeeping B) broadbanding C) recruiting D) onboarding

Which of the following has historically been the most significant factor to influence careers? A) mentoring B) coaching C) training D) recruiting

Which of the following is NOT a typical paid time off benefit? A) leave to seek employment elsewhere B) bereavement leave C) rest breaks D) military leave

Which of the following is NOT an HR companywide training initiative on HR-related matters? A) accounting practice audits B) equal employment opportunity compliance C) onboarding D) diversity

Which of the following is NOT true as it regards on-site, instructor-led training? A) The classroom setting is easily replicated online. B) The instructor may deliver a great deal of information in a relatively short time. C) A charismatic instructor may excite the students to want to learn. D) The classroom setting allows for real-time discussion.

Which of the following is a disadvantage associated with team-based incentives? A) Exemplary performers become disgruntled and quit. B) Performance standards are difficult to develop. C) Output is difficult to categorize and assess. D) Members lack the time to assist others.

Which of the following is the LEAST likely advantage to firms that offer part-time employment? A) reduced nonfinancial compensation B) improved work-life balance C) reduced worker turnover D) improved productivity

Which of the following is the most likely problem of supervisors evaluating subordinates? A) focusing too much on a single performance standard B) coordinating employee training needs and programs C) being responsible for only one department within the firm D) lacking opportunities to observe the employee's job performance

Which of the following provides hospital and medical insurance protection for individuals who are 65 years of age or older? A) Medicare B) HMO C) Medicaid D) PPO

Which performance appraisal method is most frequently criticized? A) rating scales B) results-based C) 360-feedback D) work standards method

Which performance appraisal system is known as the rank-and-yank system? A) forced distribution B) rating scales C) forced choice D) BARS

Which statement about traits is most accurate? A) Traits do influence behavior, but these do not fully account for behavior. B) Traits are readily translated into job performance. C) Traits influence motivation, but not job performance. D) Traits determine a person's personality profile.

Which term refers to a one-time annual financial award based on productivity? A) bonus B) merit award C) skill-based pay D) competency-based pay

Which training method combines classroom instruction with on-the-job training? A) apprenticeship training B) vestibule training C) role playing D) job rotation

Which type of profit-sharing plan places company contributions in an irrevocable trust and credits individual employees' accounts? A) deferred plan B) current plan C) stock plan D) defined plan

With the case study method of training and development, students would most likely be expected to ________. A) research the finances of firms B) twitter about hiring decisions C) interview organizational leaders D) provide computer-assisted instruction

________ are employer purchased and administered benefits. A) Legally required benefits B) Discretionary benefits C) Government benefits D) Educational benefits

________ established programs to protect individuals from catastrophic events such as disability and unemployment. A) Government B) Employee C) Managers D) Employer

________ plans permit flexibility in allowing each employee to determine the compensation components that best satisfy their needs. A) Customized cafeteria B) Voluntary benefits C) Premium pay D) Spot bonuses

________ provides protection to employees' beneficiaries only during a limited period. A) Term life insurance B) Universal life insurance C) Whole life insurance D) Social Security survivor's insurance

popular appraisal method that involves input from multiple levels within the firm and external sources is best known as ________. A) 360-degree feedback evaluation B) rating scale C) critical incident D) paired comparison

A results-only work environment allows employees to ________. A) take a specified number of days off each year for any purpose B) work whenever and wherever they wish, as long as they complete projects on time C) take temporary leaves of absence from work, usually at reduced pay D) take time off to volunteer for worthy causes in their communities

A worker in which of the following jobs would most likely be evaluated with the work standards performance appraisal method? A) sales assistant B) assembly line worker C) mechanical engineer D) personal finance specialist

According to the U.S. Bureau of Labor Statistics, indirect financial compensation accounts for approximately ________ of employers' total compensation costs. A) 10% B) 32% C) 50% D) 70%

All of the following are analyses used to determine training and development needs EXCEPT a(n) ________. A) organizational analysis B) consumer analysis C) person analysis D) task analysis

All of the following are characteristics of community colleges EXCEPT ________. A) offering associate-degree programs B) requiring corporate scholarships C) providing vocational training D) receiving public funding

All of the following are likely outcomes of team building EXCEPT ________. A) improving employee morale B) providing survey feedback C) increasing profitability D) retaining employees

All of the following are reasons that immediate supervisors conduct most performance appraisals EXCEPT that supervisors ________. A) regularly observe their employees' job performance B) coordinate employees' flexible spending benefits C) manage all aspects of work within a particular unit D) need subordinates who are appropriately trained

An employee continually receives unsatisfactory ratings for safety practices and later causes injury to a third party. What is the most likely result? A) negligent hiring B) negligent retention C) negligent training D) negligent supervision

As an HR manager at an electronics firm, you learn that the position of Technician I at your firm is underpaid. What would be the best way to handle this situation? A) Notify the affected workers and their union representatives. B) Immediately increase the pay for workers in that job to at least the minimum pay level. C) Give workers in that job a bonus at the end of the year. D) Wait until the next broadbanding opportunity.

As an HR manager, what tool would you most likely use to determine if internal equity exists at your firm? A) job analysis B) job evaluation C) compensation survey D) behavioral methods study

As an informal T&D method, ________ permits an employee to learn job tasks by actually performing them. A) coaching B) on-the-job training C) mentoring D) in-basket training

As an ongoing process, ________ requires an individual to set career goals and identify the means to achieve them. A) life-long learning B) career planning C) behavioral modeling D) just-in-time training

At Wilson Manufacturing, evaluators are required to justify in writing extremely high or extremely low performance ratings that are given to employees. Which of the following is the most likely outcome of this requirement? A) leniency or strictness B) central tendency error C) halo error D) recent behavior bias

Ben is a supervisor at a candle manufacturing plan. Absenteeism is high and often disrupts production goals. Which T&D method would most likely be used to help Ben ensure that production goals are met? A) on-the job training B) cross-training C) apprenticeship D) team coordination training

Benefits are typically unrelated to employee ________. A) engagement B) productivity C) compensation D) policies

Benson Enterprises pays lower salaries than its competitors in order to control labor costs, especially when the firm's financial condition is weak. Which type of compensation policy is most likely in place at Benson Enterprises? A) conservative pay policy B) market lag policy C) economical pay policy D) individual rate policy

By design, which employee group may not be awarded a salary for the work he or she performs? A) contingent workers B) sales professionals C) laborers D) administrative employees

Carson Enterprises is considering the idea of replacing personal leave and vacation time with paid time off. Which of the following best supports this decision? A) Employees at Carson express satisfaction with the firm's current PPO. B) Last minute absences are a significant problem among Carson employees. C) Retirement plans held by Carson employees suffered during the recession. D) Carson employees are given the opportunity to telecommute when needed.

Chelsea Paper Products is a large manufacturer that employs nearly 800 workers. Executives at the company are interested in implementing a training and development program in order to improve employee competencies and enhance the firm's overall performance. Which of the following most likely supports the plan to establish a training and development program at Chelsea? A) Firms of similar size typically provide mentors to new employees. B) The firm has consistently had a high turnover rate in all departments. C) The firm's new CEO established a T&D program at a previous firm. D) Other firms in the paper industry are implementing T&D programs.

Claudia works as a seamstress at a clothing company. She receives $10 for each pair of pants she sews. What type of pay plan is Claudia's employer most likely using? A) variable pay B) piecework C) lump sum pay D) skill-based pay

Companies granting employees the right to purchase shares of stock is known as ________. A) profit sharing B) employee stock C) gainsharing D) stock options

Companies spent $34.90 per hour worked per employee in December 2016. Of this total, how much did they spend on wages and benefits, respectively? A) $28.63 and $9.80, respectively per employee per hour worked B) $23.87 and $11.03, respectively per employee per hour worked C) $120.93 and $99.21, respectively, per employee per day worked D) $7.25 and $4.56, respectively, per employee per hour worked

Courts are willing to tolerate imperfect performance appraisal systems as long as these systems ________. A) do not lead to lower than usual employee turnover B) do not lead to adverse impact C) do not use norms that limit a manager's discretion D) do not cause deflated egos

Dixon Manufacturing is a large firm that produces automotive parts for sports cars. Employees at Dixon receive annual performance appraisals from their supervisors. However, top executives at Dixon have decided that performance appraisals should be conducted more frequently and that a new method of appraisal should be implemented. Which of the following, if TRUE, best supports the argument that the forced distribution method is the most appropriate performance appraisal tool for Dixon to use? A) Organizational fit is a problem among newly hired Dixon employees. B) Many managers at Dixon are hesitant to fire poor performing employees. C) Dixon organizes most departments into project-based teams of employees. D) Multiple appraisals are needed at Dixon to minimize employee discrimination.

Educational assistance, subsidized cafeterias, and relocation benefits are examples of ________. A) mandatory benefits B) employee services C) severance pay D) premium pay

Employee lawsuits typically result from what type of evaluations? A) practical B) negative C) confidential D) unscheduled

Firms which pay below the average labor market price for jobs will most likely have ________. A) higher productivity levels B) higher turnover rates C) lower unit labor costs D) fewer grievances

For most firms, what is the primary reason for establishing corporate universities? A) aligning with educational institutions B) creating organizational change C) providing e-learning for expatriates D) offering degrees to employees

Formally documenting performance appraisal data is primarily necessary to ________. A) file federal employment reports B) protect employers from lawsuits C) help employees schedule necessary training D) allow employers time for the appeals process

From the list below, pick the outcome that characterizes the conclusion of a successful appraisal interview. A) deflating the employee's ego, so he or she will be more compliant B) ending with specific, mutually agreed-upon plans for the employee's development C) introducing a fault-finding structure into the close of the interview D) making sure that the employee accepts his or her responsibility for additional training

Gina and her team members at Marshall Marketing recently received their annual performance appraisals. Each team member was evaluated for developing others, cooperation, and customer service orientation. Which of the following best describes these criteria? A) traits B) behaviors C) goal achievement D) improvement potential

Groups of employees who voluntarily meet regularly with their supervisors to identify production problems and recommend solutions are referred to as ________. A) free agents B) quality circles C) niche sites D) workgroups

Jackie's employer is downsizing to reduce expenses, and Jackie has been informed that she will be laid off. What is the maximum number of weeks that Jackie can receive unemployment compensation? A) 13 B) 26 C) 52 D) 62

Janice, a supervisor in a major department store, is considering enrolling at the University of Phoenix to earn an MBA after researching other online higher education programs. Which of the following is Janice LEAST likely to experience if she enrolls at the University of Phoenix? A) variety of learning opportunities B) simplified coursework C) cost and time savings D) flexible scheduling

How can the General Schedule best be described? A) performance-based pay B) seniority-based pay C) person-focused pay D) state government pay system

How many universal job factors are there with the factor comparison job evaluation method? A) 3 B) 5 C) 7 D) 9

In most cases, which of the following is NOT a contextual influence on direct financial compensation? A) labor unions B) indirect financial compensation C) labor market D) legislation

In most firms, vacation time varies by ________. A) performance appraisal results B) organizational rank C) education level D) personal needs

In order to be successful, a T&D program needs ________. A) specialization and standardization B) top management support C) prerecorded lectures D) input from local colleges and universities

In the current business climate, firms may want to consider evaluating performance more often because ________. A) the law requires that companies conduct performance appraisals often B) changes in the business climate occur rapidly C) companies wish to avoid negligent retention D) companies use performance appraisal as a labor cost savings tool

Increasingly, companies are partnering with highly recognized universities that offer ________. A) classroom-based instruction B) massive open online courses (MOOCs) C) corporate university courses D) simulations

Julie has health insurance through her employer. The managed-care health organization used by Julie's employer covers all services for a fixed fee. However, Julie may only use the doctors and health facilities chosen by the managed-care health organization. Julie is most likely a member of a(n) ________. A) point-of-service B) health maintenance organization C) preferred provider organization D) exclusive provider organization

Leroy has a formal retirement plan based on his final years' average salary and years of service at Royce Pharmaceuticals. Which type of plan does Leroy most likely have? A) defined contribution B) defined benefit C) cash balance D) 401(k)

Management relies on all of the following to help determine the relative worth of a job, EXCEPT ________. A) job analysis B) job enumeration C) job descriptions D) job evaluation

Manager and employee self-service provide managers with the ________ to assist employees. A) training budget B) online ability C) online learning objectives D) online training evaluation tools

Managers at A-1 Enterprises use the rating scales method to evaluate employee performance. Ratings are based on factors such as attitude, loyalty, and personality. What is the most likely problem with this type of performance appraisal system? A) leniency B) lack of objectivity C) strictness D) central tendency

Managing employee performance should be a ________ process if it is to be the most effective. A) formal B) continuous C) structured D) bi-annual

Many mentees use ________ to keep in touch with their mentors via email, Facebook, and Twitter. A) proctoring B) e-mentoring C) virtual classrooms D) closed-loop communication

Mentoring and coaching have become important means of ________. A) career planning B) management development C) career development D) organizational development

What gainsharing plan embodies management-labor cooperation, collaborative problem solving, teamwork, trust, open-book management and servant leadership? A) deferred plan B) Scanlon plan C) Roth plan D) current plan

Michael works as an engineer in Arizona, but he has been offered a better position with RayCo, a firm in Minnesota. RayCo will ship the family's belongings to Minnesota and will provide Michael and his family with temporary housing for three months. Which of the following best describes the type of compensation offered by RayCo? A) flexible spending B) relocation benefits C) voluntary benefits D) premium pay

Organization development is implemented to change which of the following? A) individual employees B) an entire company C) a single department D) quality circles

Organization development is primarily a planned and systematic attempt to ________. A) strengthen industry standards B) change the corporate culture C) diversify management D) train new recruits

Overtime pay is not legally required for ________. A) nonexempt employees B) exempt employees C) blue-collar workers D) salaried employees

Pay differentials need to be greater to be meaningful, especially ________. A) at lower job levels B) at higher job levels C) during periods of recession D) during periods of inflation

Retirement plans that qualify for preferential tax treatment are referred to as ________. A) tax exempt plans B) qualified plans C) tax efficient plans D) nonqualified plans

Some believe that having a ________ is essential to make it to the top, and the lack of one may explain the difficulty women and minorities have encountered with the glass ceiling. A) coach B) mentor C) development program D) succession training program

Steve is employed as an accounts manager at an advertising agency. Steve has been offered a similar position at another firm for an equivalent salary and benefits package. When making his decision, Steve should focus primarily on nonfinancial compensation factors. Which of the following questions is LEAST relevant to Steve's decision to remain at his current job? A) Is the job meaningful and challenging? B) Is the employee stock option plan risky? C) Is there a possibility for increased responsibility? D) Is there an opportunity for growth and achievement?

The ________ of appraisal compares each employee's performance to a predetermined standard or expected level of output. A) critical incident method B) work standards method C) forced distribution method D) behaviorally anchored rating scale method

The fitting of plotted points to create a smooth progression between pay grades is known as a ________. A) job cluster B) wage curve C) wage range D) pay range

The primary purpose of job evaluation is to ________. A) prepare job descriptions B) eliminate internal pay inequities C) lay the groundwork for job analysis D) price jobs within a geographic area

Thomas is a copy machine technician for State Office Systems. He was involved in a serious car accident while making a service call for his employer, and he cannot return to work for 8 weeks. Which of the following would most likely provide Thomas with income while he is incapacitated? A) life insurance B) worker's compensation C) direct financial compensation D) unemployment insurance

Todd, a financial analyst, was recently hired by Maxwell Enterprises. After one year with the firm, Todd will be eligible to receive a pay increase added to his base pay that is based on his performance level. Which term best describes this type of compensation? A) commission B) merit pay C) piecework D) spot bonus

Traci is enrolled in an online higher education program. Traci receives a series of assignments that need to be completed in a fixed time frame. A system exists that allows Traci to communicate with her professor and classmates. Traci is most likely enrolled in a(n) ________. A) hybrid program B) asynchronous learning program C) online synchronized study program D) cyber program

Wages, salaries, bonuses, and commissions are referred to as ________. A) financial benefits B) direct financial compensation C) indirect financial compensation D) discretionary workplace benefits

What concept consists of all learning experiences resulting in an upgrading of skills and knowledge required in current and future managerial positions? A) reinforcement development B) management development C) organizational development D) behavioral development

What creates the basis for a simpler compensation system that deemphasizes structure and places greater importance on flexible decision making? A) organic structures B) broadbanding C) gainsharing D) clustering

What is a limitation of profit-sharing plans? A) Profit-sharing plans are excessively costly. B) Employees have a difficult time understanding their particular contributions to company profits. C) Profit sharing adds recurring increases to base pay year over year. D) Profit-sharing plans create unhealthy competition between employees.

What is a significant issue facing the Social Security program? A) outsourcing of jobs B) retiring baby boomers C) growing unemployment rate D) rising workers' compensation costs

What is the LEAST likely way for a manager to improve the effectiveness of the performance appraisal interview? A) integrating the employee's self-appraisal B) providing a single source of appraisal input C) focusing on performance improvement D) emphasizing management's responsibility

What is the best indicator that a training and development program was worth the investment? A) effective recruiting and onboarding B) long-term behavioral change C) attentive participants D) perfect test scores

What is the first step of the performance appraisal process? A) establishing employee job expectations B) identifying specific performance goals C) conducting a thorough job analysis D) evaluating work performance

What is the main advantage of using the vestibule system for training and development? A) models employee behavior B) reduces employee pressure C) builds employee teamwork skills D) allows employees scheduling flexibility

What is the most important standard for determining pay? A) pay leaders B) market rates C) geographic areas D) organizational levels

What is the primary advantage of using the work standards method? A) anonymity B) objectivity C) flexibility D) acceptability

What is the primary purpose of including a socialization program during orientation? A) explaining employee benefits options B) reducing anxiety of new employees C) providing management training D) initiating team projects

What is the primary reason that firms use e-learning? A) employee requests B) cost savings C) recruitment D) ease of use

What performance criteria include a broad range of knowledge, skills, traits, and behaviors that are needed to perform a job successfully? A) credibility B) competencies C) accomplishments D) future possibilities

What type of indirect financial compensation is the most expensive for most businesses? A) life insurance B) health care insurance C) retirement programs D) unemployment compensation

When continued service after the sale is essential, a firm will most likely compensate sales representatives with ________. A) bonus only B) straight salary C) straight commission D) bonus plus commission

When employees are incorrectly rated near the middle of the scale, this error is referred to as ________. A) leniency B) central tendency error C) halo error D) recent behavior bias

When they are considering investments in training programs in today's global competitive environment, business executives want to see ________. A) opinions of employees who participate in training B) the business effects of learning C) training metrics compiled by the Bureau of Statistical Research D) opinions of training experts in the blogosphere

When you include ________ in the evaluation process, it helps to ensure more effective career planning and development. A) goals B) potential C) behaviors D) traits

Which Act provides employees up to 12 weeks a year of unpaid leave in specified situations? A) Social Security Act B) Family and Medical Leave Act C) Fair Labor Standards Act D) Patient Protection and Affordable Care Act

Which Act requires companies with federal supply contracts exceeding $10,000 to pay prevailing wages? A) Davis-Bacon Act B) Walsh-Healy Act C) Norris-LaGuardia Act D) Fair Labor Standards Act

Which Act requires federal construction contractors with projects valued in excess of $2,000 to pay at least the prevailing wages in the area? A) Railway Labor Act B) Davis-Bacon Act C) Norris-LaGuardia Act D) Fair Labor Standards Act

Which Supreme Court case supported validation requirements for performance appraisals? A) Massachusetts v. Hunt B) Albemarle Paper v. Moody C) California Regents v. Bakke D) Griggs v. Duke Power Company

Which T&D evaluation method involves monitoring and measuring a firm's internal processes, such as operations, and then comparing the data with information from companies that excel in those areas? A) return on investment B) benchmarking C) onboarding D) behavioral change

Which job evaluation method involves defining a number of grades to describe a group of jobs? A) ranking B) classification C) factor comparison D) point

Which law gives employees the opportunity to temporarily continue their health insurance coverage if they are terminated from their job? A) Health Insurance Portability and Accountability Act B) Consolidated Omnibus Budget Reconciliation Act C) Americans with Disabilities Act D) Rehabilitation Act

Which law set the criteria for distinguishing between qualified and nonqualified plans? A) Social Security Act B) Employee Retirement Income Security Act C) Pension Protection Act D) Retirement Parity Act

Which of the following allows the company to recover compensation if a later review indicates that payments were not calculated accurately or performance goals were not met? A) stock options B) clawback policy C) perquisites D) golden parachute contract

Which of the following is NOT an advantage associated with using team members to appraise performance? A) Team members are familiar with each other's performance. B) Team members are receptive to criticism from coworkers. C) Peer review relies on more than one opinion. D) Peer pressure motivates members of a team.

Which of the following is NOT characteristic of effective performance appraisal systems? A) standardized evaluation tools B) annual employee feedback C) formal grievance process D) trained evaluators

Which of the following is NOT one of the universal job factors of the factor comparison method? A) working conditions B) abstract thinking skills C) physical requirements D) responsibilities

Which of the following is TRUE about the percentage of access contingent workers have to benefits compared to workers who are not classified as contingent workers? A) A smaller percentage of full-time workers have access to employee benefits than part-time workers. B) A smaller percentage of part-time workers have access to employee benefits than full-time workers. C) Both groups have approximately equal access. D) This relationship is unimportant to companies.

Which of the following is a gainsharing plan that provides a financial reward to employees for labor cost savings resulting from their suggestions? A) deferred plan B) Scanlon plan C) current plan D) Rucker plan

Which of the following job evaluation techniques is placed in the nonquantitative type? A) point method B) ranking method C) job description method D) factor comparison method

Which of the following laws requires that employers and employees pay equally for Social Security retirement benefits? A) Federal Unemployment Tax Act B) Federal Insurance Contribution Act C) Pension Protection Act D) Employee Retirement Income Security Act

Which of the following most likely attracts people who want to work fewer than forty hours per week? A) flextime B) job sharing C) telecommuting D) compressed workweek

Which of the following protects employees against an earnings loss when they are totally incapacitated? A) unemployment insurance B) disability insurance C) paid time off D) sabbaticals

Which of the following would NOT be an exempt employee under the Fair Labor Standards Act? A) production manager B) machine operator C) senior statistician D) outside salesperson

Which term refers to company-paid shipments of household goods and temporary living expenses? A) unemployment compensation B) relocation benefits C) premium payments D) disability benefits

Which term refers to the face value of pay? A) direct compensation B) nominal compensation C) real compensation D) market-competitive pay

Which two methods are combined in the BARS method? A) essay and forced distribution B) critical incident and rating scales C) work standards and critical incident D) forced distribution and 360-feedback

Which type of compensation increases an employee's base pay and contributes to cost control over time? A) merit pay B) incentive pay C) person-focused pay D) seniority-based pay

Which type of plan balances the risk an employee takes while saving for retirement? A) defined benefit plan B) cash balance plan C) pension equity plan D) defined contribution plan

Which type of profit-sharing plan provides payment to employees in cash or stock as soon as profits have been determined? A) deferred plan B) current plan C) performance plan D) gainsharing plan

With consumer-driven health plans, it is common to increase the insurance ________. A) premium B) deductible C) term D) coverage

Withholding appraisal data from employees hinders their ________. A) long-term strategic planning B) developmental efforts C) evaluator training D) profit sharing

________ refer to fixed amounts that vary by the service. A) Prepaid medical services B) Copayments C) Primary care physicians D) Health savings plans

Which tool is frequently used by managers to determine the appropriate number of pay grades for a company? A) bar graphs B) pie charts C) flow charts D) scatter diagrams

What is the initial T&D effort for employees that strive to inform new employees about the company, the job, and the workgroup? A) role playing B) case study C) orientation D) videoconferencing

What is the process that determines the relative value of one job in relation to another? A) job specification B) job description C) job evaluation D) job analysis

What performance appraisal system has been described as fostering cutthroat competition, paranoia, and general ill will among employees? A) 360-feedback B) rating scales C) forced distribution D) BARS

A T&D method which permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations is called ________. A) sensitivity training B) role playing C) behavior modeling D) computer assisted instruction

A ________ plan pays benefits to employees on a reimbursement basis. A) preferred provider organization B) managed care C) fee-for-service D) health maintenance organization

A compensation plan that results in the distribution of a predetermined percentage of the firm's profits to employees is referred to as ________. A) team sharing B) piecework C) profit sharing D) broadbanding

A senior statistician would probably be categorized as what type of employee under the Fair Labor Standards Act? A) administrative B) executive C) professional D) outside salesperson

A takeoff on e-learning is the ________ that uses a Web-based platform to deliver live, instructor-led training to geographically dispersed learners. A) computer-based training B) virtual instructions C) live virtual classroom D) programmed instruction

A&B Enterprises may add customer appraisals as a component of employee performance appraisals. All of the following are most likely reasons for A&B to use customer appraisals EXCEPT ________. A) fostering change B) holding employees accountable C) evaluating development programs D) demonstrating customer commitment

According to the text, what is the Achilles' heel of the entire evaluation process? A) observing employees B) scheduling employee training C) conducting the appraisal interview D) maintaining objectivity during the process

All of the following are accomplished by effective managers during appraisal interviews EXCEPT ________. A) asking employees how they could improve a situation B) emphasizing the positive performance aspects C) turning the interview into a win-win situation D) criticizing actions rather than the person

All of the following are examples of specialized health-related insurance plans EXCEPT ________. A) dental insurance B) vision insurance C) managed care insurance D) mental health insurance

All of the following are used by firms to assist employees with achieving a work-life balance EXCEPT ________. A) job sharing B) telecommuting C) job enlarging D) compressed workweeks

What should a supervisor do if an employee refuses to sign a performance appraisal form? A) Take disciplinary action against the employee. B) Sign the form on the employee's behalf. C) Document the employee's behavior. D) Require the employee's signature.

An employee who works four 10-hour days is most likely working under which of the following arrangements? A) flextime B) telecommuting C) compressed workweek D) executive job sharing plan

An escalator clause in a labor agreement that automatically increases wages as the U.S. Bureau of Labor Statistics' Consumer Price Index rises is known as a ________. A) BARS B) COPE C) COLA D) POS

Anne, who has a preexisting medical condition, recently changed jobs. Which legislation was passed to protect individuals such as Anne? A) Patient Protection and Affordable Care Act B) Family and Medical Leave Act C) Health Insurance Portability and Accountability Act D) Consolidated Omnibus Budget Reconciliation Act

Benefit payments made as a result of unilateral management decisions in nonunion firms, and from labor-management negotiations in unionized firms are known as ________. A) flexible spending benefits B) direct financial compensation C) discretionary benefits D) workers' compensation

Carson Enterprises is considering the idea of adding sabbaticals to its discretionary benefits plan. Which of the following best supports this decision? A) Numerous employees at Carson have elderly parents who need medical attention. B) The health and safety record at Carson has been problematic in recent years. C) Many experienced employees at Carson have quit because of burnout. D) The majority of Carson employees have small children in daycare.

Current trends in executive pay involve linking compensation with ________. A) multiyear contract packages B) deferred stock options C) performance results D) seniority systems

Curt has been offered a position with Premium Processing. As part of its benefits package, the firm offers child care, educational assistance, and relocation benefits. Which term best describes the benefits offered by Premium Processing? A) voluntary benefits B) cash balance plans C) employee services D) disability protection

Dan works for a U.S. accounting firm in its Singapore office. Over the weekend, Dan plans to complete one of the firm's training courses using his home computer. Which of the following most likely describes the type of training in which Dan is participating? A) dynamic training B) static training C) just-in-time training D) reinforcement training

Departmental managers at Global Industries are required to maintain written records of highly favorable and unfavorable employee actions. Which performance appraisal method is most likely used by Global Industries? A) ranking B) rating scales C) critical incidents D) paired comparison

Dixon Manufacturing is a large firm that produces automotive parts for sports cars. Employees at Dixon receive annual performance appraisals from their supervisors. However, top executives at Dixon have decided that performance appraisals should be conducted more frequently and that a new method of appraisal should be implemented. Which of the following, if TRUE, best supports the argument that the forced distribution method is the most appropriate performance appraisal tool for Dixon to use? A) Employees at Dixon are provided training opportunities based on performance appraisal results. B) Dixon executives want the firm to become a high performing work system within five years. C) Dixon will be reducing its workforce and eliminating the lowest performing employees. D) Supervisors at Dixon work with HR to hire, fire, and train all employees.

What type of insurance is a benefit commonly provided to protect an employee's family in the event of the employee's death? A) long-term care B) utilization care C) group life insurance D) disability insurance

Effective employee onboarding efforts that span several weeks rather than a day or two are most like ________. A) apprenticeship training B) classroom instruction C) just-in-time training D) learning organization

Employees at Maxwell Enterprises are participating in a training and development program. Participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations. Which type of T&D method is the firm most likely using? A) coaching B) job enlarging C) role playing D) job rotating

Employees view career development opportunities as more important than ________. A) indirect financial compensation B) employee benefits C) pay D) work-life balance

Employers pay the Federal Unemployment Tax at a rate of 6.0 percent on the first ________ each employee earns. A) $1,000 B) $5,000 C) $7,000 D) $10,000

Firms most likely implement reverse mentoring programs to ________. A) discourage the retirement of experienced managers B) provide job rotation opportunities for minorities C) help older employees learn from younger ones D) address federal hiring requirements

Gaming Laboratories periodically assigns coaches to its employees. The firm most likely provides coaches to enhance ________. A) long-term planning B) team-building skills C) task performance D) career growth

Historically, what has been the primary delivery system for training professional, technical, and management employees? A) community colleges B) corporate universities C) universities and colleges D) vestibule systems

What type of retirement plan provides the participant with a fixed benefit upon retirement? A) defined contribution B) deferred contribution C) defined benefit D) deferred balance

In a flextime system, core time is when ________. A) employees may vary their schedules B) employees must report to meetings C) all employees must be present D) all employees change shifts

In an appraisal interview, the rating manager should never ________. A) refuse to discuss negative employee performance as a defense against a possible lawsuit B) assist the employee in setting goals C) refuse to take some responsibility for an employee's performance if the supervisor neglected to provide regular performance feedback D) take any responsibility for an employee's performance

In most cases, a firm prefers to link the salary growth of its highest level managers to market rates and ________. A) cost of living increases B) public compensation policies C) overall corporate performance D) contingent worker compensation

In which case did the federal district court judge state, "There is sufficient circumstantial evidence to indicate that age bias and age-based policies appear throughout the performance rating process to the detriment of the protected age group"? A) Massachusetts v. Hunt B) Leonel v. American Airlines C) Mistretta v. Sandia Corporation D) Griggs v. Duke Power Company

In which job evaluation method do evaluators make decisions based on five universal elements? A) ranking B) classification C) factor comparison D) paired-comparison

In which method of sales compensation do salespersons receive a fixed salary regardless of their sales levels? A) straight commission B) variable pay C) straight salary D) spot bonus

In which of the following areas would it be MOST difficult to establish highly objective work standards for the purpose of performance appraisals? A) manufacturing B) assembly C) teaching D) sales

In which performance appraisal method is the performance of each employee compared with every other employee in the group? A) forced distribution B) rating scales C) paired comparison D) weighted checklists

Individuals performing in professional jobs are compensated initially for their ________. A) productivity B) goal achievement C) knowledge D) extensive experience

Irene, an HR manager, needs to use a quantitative job evaluation method. Which two methods would meet Irene's needs? A) point and ranking B) ranking and classification C) point and factor comparison D) factor comparison and classification

Jason has worked for Allstate Insurance as an IT specialist since graduating from college two years ago. George is an upper level manager who has worked for Allstate for twenty years. Jason and George have been paired so that George can learn more about social networking and text messaging from Jason. Which of the following best describes this program? A) job sharing B) strategic planning C) reverse mentoring D) succession planning

Labor unions tend to favor ________ as the basis for compensation changes. A) performance B) experience C) seniority D) skill

Learning that looks beyond today's job and has a more long-term focus is referred to as ________. A) training B) instruction C) development D) orientation

Monica, a sales consultant, will receive a performance appraisal soon. Monica's supervisor will be assessing Monica's ability to deliver products to clients according to schedule and her ability to meet customer quality requirements. Which performance standard is most likely important to Monica's employer? A) improvement potential B) strategic contribution C) goal achievement D) employee traits

Negligent retention may create ________ for employers that engage in this practice. A) a strong reputation B) employee empowerment C) liability D) all of the above

Omar works in the HR department at a large manufacturing firm. Omar needs a simple method for conducting a job evaluation. Which method would be most appropriate for Omar? A) factor comparison B) classification C) ranking D) point method

Performance appraisals are used for all of the following purposes EXCEPT ________. A) identifying training needs B) defending personnel decisions C) implementing selection tests D) providing employee feedback

PetFair, a national chain of pet supply stores, employs nearly 1,000 workers. In the past two years, the firm's market share has dropped and employee turnover has increased. The vice president of human resources at PetFair suggests implementing a new compensation policy to improve the firm's performance and retain quality workers. Currently, PetFair employees receive compensation primarily based on years with the firm and job level. Which of the following, if TRUE, best supports the argument that PetFair should implement a competency-based pay system? A) PetFair uses the classification method to price management jobs. B) PetFair sales representatives earn straight commissions. C) PetFair managers experience variable work assignments. D) PetFair offers a profit-sharing plan to top executives.

Positive and negative halo effects represent ________ errors. A) stereotype B) central tendency C) bias D) leniency

Sam is employed as an account associate at a publishing firm. Which of the following would most likely help Sam with career planning and development? A) applicant tracking systems B) compensation programs C) performance appraisals D) work sample tests

Steve is enrolled in an online higher education program. Steve must appear for most classes on a real-time schedule, but he may study through an online portal system. In which type of program is Steve most likely enrolled? A) hybrid programs B) cyber programs C) online synchronized study D) asynchronous learning

The Fair Labor Standards Act (as amended) provides for all of the following EXCEPT ________. A) minimum wage B) overtime pay C) age discrimination D) child labor standards

What is the benefit of having subordinates evaluate supervisors? A) increasing the opportunity to expand a department B) decreasing the reliance on traditional performance appraisals C) increasing a supervisor's awareness of the workgroup's needs D) decreasing a supervisor's authority over subordinates in a workgroup

The ________ of the Dodd-Frank Act gives shareholders an advisory vote on executive pay. A) cap-and-trade proviso B) clawback policy C) say-on-pay provision D) golden parachute clause

The ________ recognizes that technical specialists can and should be allowed to contribute their expertise to a company without having to become managers. A) alternative career path B) technical choice C) dual-career path D) self-actualization track

The average or typical pay that most employers provide for a similar job in a particular area or industry is known as the ________ rate. A) pay follower B) pay leader C) market D) wage

The following describes the possible effect of wages in union settings on wages in nonunion settings. A) market match policy B) mimicking effect C) spillover effect D) pay following effect

The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________. A) succession planning B) organizational planning C) training and development D) communicating and integrating

The planned and systematic attempt to change the organization, typically to a more behavioral environment is referred to as ________. A) management development B) vestibule system training C) organization development D) on-demand training

The primary purpose of training is to ________. A) modify inappropriate behaviors B) offer feedback about job performance C) provide job-related knowledge and skills D) supplement high school and college courses

The rationale for adopting seniority pay plans is described by which theory? A) job-based theory B) pay-for-performance theory C) human capital theory D) equity theory

What Act created a system of retirement benefits? A) Family and Medical Leave Act B) Fair Labor Standards Act C) Social Security Act D) Pension Protection Act

What form of training and development evaluation is a good way to obtain feedback quickly and inexpensively? A) benchmarking B) extent of learning C) reaction D) behavioral change

What is a consequence of ending a performance appraisal interview on a negative note? A) Both the supervisor and employee may develop deflated egos. B) The supervisor who conducted the interview may develop a deflated ego. C) The employee whose performance was appraised may develop a deflated ego. D) none of the above

What is essential when subordinates are given the opportunity to evaluate their supervisor? A) training subordinates how to evaluate performance B) teaching evaluators how to measure performance C) guaranteeing anonymity of the evaluators D) benchmarking all evaluations

What is the LEAST likely reason that a firm would use job evaluation? A) eliminating pay inequities B) identifying the organization's job structure C) estimating the average market pay rate D) developing a hierarchy of job value for creating a pay structure

What will be the retirement age in 2027 to receive Social Security retirement benefits? A) 65 B) 66 C) 67 D) 68

When a manager generalizes one positive performance feature or incident to all aspects of employee performance, the manager is most likely guilty of ________. A) leniency B) central tendency error C) positive halo error D) recent behavior bias

When it is time for Margaret to provide performance appraisals, she organizes her subordinates in a list from best employee to worst employee. Which method does Margaret most likely use? A) critical incident B) 360-degree C) comparison D) work standards

When the vestibule delivery system is used, where does it typically take place? A) at a video media center B) on the manufacturing line C) outside of the production area D) at a university science laboratory

Which Act contains a variety of provisions designed to strengthen the funding rules for defined benefit pension plans? A) Older Workers Benefit Protection Act B) Civil Rights Act of 1964 C) Pension Protection Act D) Rehabilitation Act

Which Act is a 1990 amendment to the Age Discrimination in Employment Act? A) Health Insurance Portability and Accountability Act B) Consolidated Omnibus Budget Reconciliation Act C) Older Workers Benefit Protection Act D) Employee Retirement Income Security Act

Which appraisal method is most likely to cover the entire evaluation period and not focus on the last few weeks or months? A) essay B) rating scale C) critical incident D) paired comparison

Which category of performance appraisal system is closely related to the management by objectives (MBO) system? A) forced distribution B) BOS C) results-based D) BARS

Which federal law established standards for child labor? A) Social Security Act B) Walsh-Healey Act C) Fair Labor Standards Act D) Labor Management Relations Act

Which informal T&D method involves transferring knowledge from an experienced worker to a new employee? A) business games B) role playing C) on-the-job training D) classroom lecture

Which of the following best defines Two in a Box? A) providing two banking services to key customers B) requiring applicants to interview with two managers C) giving two executives the same job and responsibilities D) requiring two employees to work overtime and weekends

Which of the following employers must comply with the Family and Medical Leave Act? A) Rand Automotive, 24 employees B) Compton Electronics, 47 employees C) McKnight Publishing, 82 employees D) all of the above

Which of the following has traditionally been responsible for evaluating employee performance? A) team members B) subordinates C) immediate supervisors D) top corporate customers

Which of the following is NOT a standard used in effective performance appraisal systems? A) competencies B) behavior C) years of service D) traits

Which of the following is a primary reason for the problem in finding qualified people for manufacturing jobs? A) The skills of reading, writing, and arithmetic are still sufficient. B) There are few opportunities for learning in-demand technical skills. C) Outsourcing has caused a generation of young people to doubt the long-term future in manufacturing jobs. D) Today's companies are not interested in hiring workers with technical skills.

Which of the following is a problem inherent in compensating contingent workers? A) external equity B) more costly to employ contingent workers C) internal equity D) all of the above

Which of the following is a social networking learning tool associated with behavior modeling? A) role playing B) e-learning C) blogging D) spamming

Which of the following is a tax-free health spending and savings account available to individuals and families with qualified high-deductible health insurance policies? A) defined benefit plan B) flexible spending account C) health savings account D) cash balance plan

Which of the following is an approach to advising, coaching, and nurturing, for creating a practical relationship to enhance individual career, personal, and professional growth and development? A) succession planning B) strategic planning C) mentoring D) training

Which of the following is an example of a pay mix policy? A) less emphasis on both pay and employee benefits and more emphasis on nonfinancial compensation B) more emphasis on pay equity between men and women C) more emphasis on incentive pay than base pay D) less emphasis on attaining market pay leadership

Which of the following is an example of indirect financial compensation (employee benefits)? A) sales commission B) psychological welfare C) paid vacation D) hourly wage

Which of the following is most likely an advantage of allowing employees to telecommute? A) decreased cost of health insurance coverage B) improved manager-employee relationships C) decreased need for office space D) improved team building

Which of the following is the LEAST likely purpose of unemployment insurance payments? A) giving workers time to find equivalent jobs B) minimizing the number of workers needing permanent income support from the government C) continuing worker health benefits to prevent financial distress D) sustaining consumer spending during difficult economic times

Which of the following jobs is most appropriate for telecommuting? A) machine operator B) college professor C) computer programmer D) sales representative

Which of the following provides general guidelines for making compensation decisions? A) pay leaders B) market rates C) compensation policies D) compensation packages

Which of the following refers to a T&D delivery system provided under the umbrella of a firm? A) training cooperative B) universal training C) corporate university D) learning organization

Which of the following would most likely be eligible for Medicare? A) Alex, a 35-year-old unemployed mechanic B) Brenda, a 42-year-old school teacher C) Charles, a 66-year-old retired realtor D) Debra, a 21-year-old college student

Which term refers to a benefit plan that requires substantially higher deductibles compared to managed care plans and traditional fee-for-service plans? A) cash balance plan B) health savings account C) high-deductible health insurance plan D) defined health benefit account

Which term refers to a certain number of days each year that employees can use for any purpose? A) sabbatical B) paid vacation C) paid time off banks D) medical leave

Which term refers to a goal-oriented process directed toward ensuring that organizational processes are in place to maximize productivity of employees, teams, and the organization? A) performance appraisal B) strategic HR planning C) performance management D) development analysis

Which term refers to a grouping of similar jobs to simplify job pricing? A) job analysis B) pay range C) pay grade D) job pricing

With performance management, a close relationship exists between performance and ________. A) finances B) competition C) HR selection D) incentive goals

A defined contribution plan in which employees may defer income up to a maximum amount allowed is a ________. A) stock option plan B) cash balance plan C) hybrid plan D) 401(k) plan

A key element of success in online higher education is ________. A) a high score on the Graduate Record Exam B) government scholarships C) a brand new computer D) discipline

A primary deficiency of BARS is that the behaviors used are based on ________. A) short-term results B) coworker opinions C) personality traits D) employee activities

A process in which older workers learn from younger workers is known as reverse ________. A) coaching B) development C) training D) mentoring

A supervisor wants to give a pay raise to a certain employee and, in order to justify this action, the supervisor gives the employee a high performance evaluation. Which of the following best describes this problem? A) halo error B) stereotyping C) recent behavior bias D) evaluation manipulation

A work arrangement whereby employees are able to remain at home and perform their work using computers that connect them with their offices is referred to as ________. A) gainsharing B) broadbanding C) job sharing D) telecommuting

According to experts, managers should conduct separate interviews for discussing employee performance and employee ________. A) development B) strengths C) goals D) pay

According to experts, which of the following has had the most significant impact on how training is conducted? A) globalization B) outsourcing C) internships D) technology

According to the survey by Deloitte University, ________ percent of HR professionals state that their performance management process drove business results. A) 78 B) 26 C) 5 D) 8

All financial rewards that are NOT included in direct financial compensation are known as ________. A) bonuses B) wages C) commissions D) employee benefits

All of the following are most likely strategic benefits of training and development EXCEPT ________. A) increased morale B) higher retention rate C) more employee satisfaction D) improved orientation programs

All of the following are reasons for the use of peers during orientation EXCEPT for their ________. A) accessibility B) empathy C) experience D) benchmarking

All of the following are true about the Patient Protection and Affordable Care Act of 2010 EXCEPT that ________. A) individuals cannot be denied health insurance because of a preexisting condition B) insurance companies cannot cancel a policy if the insured becomes sick C) individuals who do not purchase health insurance will be fined D) children over 21 cannot remain on their parents' policy

Among U.S. employees, ________ percent get feedback about their performance from their managers. A) 90 B) 34 C) 85 D) 53

Anna, a marketing manager, frequently takes development and training courses to learn new skills. Anna is financially rewarded by her employer each time she acquires a new capability. What type of compensation plan is most likely used by Anna's employer? A) variable pay B) skill-based pay C) lump sum pay D) competency-based pay

Appearance and cognitive aptitude are examples of which appraisal criteria? A) goal achievement B) competencies C) behaviors D) traits

As an HR manager, what tool would you most likely use to determine the compensation of employees found in competitor firms? A) job analyses B) job evaluations C) labor statistic reports D) compensation surveys

Ellen received a one-time bonus of $500 from her employer as a reward for her significant contribution on a project. Which of the following did Ellen most likely receive? A) a performance incentive B) an experience bonus C) a premium payment D) a spot bonus

As managers reach higher levels in the organization, it is not so much their ________ skills that that they need, but their ________ skills and their business knowledge. A) interpersonal; technical B) communication; financial C) organizational; observation D) technical; interpersonal

At ABC Manufacturing, which of the following tasks is LEAST likely to be taught through the behavior modeling method? A) conducting performance appraisal reviews B) handling discrimination complaints C) improving safety habits D) writing memos

At Lone Star Construction, accident rates have been high over the last six months, so the owners are providing a training program to employees. The objective of the accident prevention program is to reduce the number and severity of accidents by 15 percent. The firm will compare accident rates before and after training in order to measure the success of the program. This is most likely an example of what level of T&D evaluation? A) sales commissions B) mission alignment C) participant's opinion D) accomplishment of T&D objectives

Being unduly critical of an employee's work during a performance appraisal is known as ________. A) recent behavior bias B) the horn error C) encouragement D) strictness

Benefits are valuable for all of the following reasons EXCEPT ________. A) improving job satisfaction B) recruiting new employees C) retaining current employees D) improving worker productivity

Collecting data from an organization unit through the use of questionnaires and interviews is known as ________. A) team building B) quality circles C) job enrichment D) survey feedback

Dixon Manufacturing is a large firm that produces automotive parts for sports cars. Employees at Dixon receive annual performance appraisals from their supervisors. However, top executives at Dixon have decided that performance appraisals should be conducted more frequently and that a new method of appraisal should be implemented. Which of the following, if TRUE, best supports the argument that the BARS method is the most appropriate performance appraisal tool for Dixon to use? A) Dixon recently invested in an applicant tracking system to help HR manage recruiting and selection tasks. B) Dixon supervisors want to provide subordinates with upward feedback to illustrate employee ratings. C) Dixon has provided HR with a small budget for implementing a new performance appraisal system. D) Dixon supervisors want specific examples of good and poor behavior in order to facilitate rating discussions.

Entry-level engineers at A-1 Manufacturing are paid as much as engineers who have been with the firm for five years. Which of the following best describes the situation at A-1? A) single-rate pay system B) competency-based pay C) union representation D) pay compression

Eric, an HR manager, is using a job evaluation method in which he assigns numerical values to specific job factors before calculating the sum of the values. Which method is Eric most likely using? A) factor comparison B) classification C) ranking D) point method

Firms that recognize the critical importance of continuous performance-related training and development and take appropriate action are known as ________ organizations. A) international B) profitable C) strategic D) learning

High quality leaders are more likely to outperform their competition in ________ metrics. A) employee engagement B) product quality and services C) financial accomplishment D) all of the above

Historically, some variation of which job evaluation plan has been the most popular option? A) ranking B) classification C) factor comparison D) point method

How many levels are typical of most forced distribution systems? A) 2 B) 3 C) 4 D) 5

If two part-time people split the duties of one job and are paid according to their contributions then they are most likely participating in ________. A) succession planning B) flexible sharing C) telecommuting D) job sharing

What is a technique that collapses many pay grades into a few wide bands to improve organizational effectiveness? A) job banding B) job clustering C) downsizing D) broadbanding

In order to be effective, a performance appraisal system should be based on ________ criteria. A) international B) trait oriented C) subjective D) job-related

In which performance appraisal method are individuals assigned to a limited number of categories similar to a normal frequency distribution? A) essay B) rating scales C) weighted checklist D) forced distribution

In which performance appraisal method, are various performance levels shown along a scale that incorporates only positive performance behaviors? A) forced distribution B) rating scales C) forced choice D) BOS

Jeff lost his job in November 2015. According to COBRA, Jeff may keep his employer's health care coverage until ________. A) December 2015 B) May 2018 C) November 2016 D) May 2017

John works at a company that uses a variety of heavy machines. John knows how to operate three of the machines, and if he learns how to use another one, his pay will increase. Which type of compensation plan is most likely used by John's employer? A) variable pay B) invariable pay C) lump sum pay D) skill-based pay

Kyra works as a marketing assistant and will be receiving a performance appraisal soon. Kyra will receive ratings from her supervisors, team members, subordinates, and customers. Kyra will also be asked to review her own performance. Which performance appraisal method is most likely used at Kyra's firm? A) rating scales method B) work standards method C) critical incident method D) 360-degree feedback evaluation method

Legally required benefits currently include all of the following EXCEPT ________. A) Social Security B) workers' compensation C) disability income D) paid time off for holidays

Lizzie is enrolled in an online higher education program. She may take some classes online and some in a traditional university setting. In which type of program is Lizzie most likely enrolled? A) virtual instruction program B) online synchronized study C) asynchronous learning D) hybrid program

Marco, who works on an assembly line at GM, received his annual performance appraisal, which compared his job performance to an expected level of output. Which method is most likely used by GM? A) BARS B) ranking C) critical incident D) work standards

Max, a newspaper photographer, is allowed to choose his own working hours, within certain limitations. Which of the following is most likely offered by Max's employer? A) telecommuting B) job sharing C) part-time work D) flextime

On which T&D method does the U.S. Coast Guard rely? A) cross-training B) on-the-job training C) apprenticeship training D) team coordination training

Organizational analysis is most closely related to ________. A) the interrelationship between positions B) a learning organization ethic C) the interrelationship between jobs D) a firm's strategic mission, goals, and corporate plans

Organizations recognize a responsibility to their employees to provide which benefits? A) health B) safety C) general welfare D) all of the above

Organizations that pay higher wages and salaries than competing firms use ________. A) an indirect financial compensation policy B) going rate followers C) pay followers D) a market lead policy

Performance appraisal practices should be ________. A) based on factors other than what is stated in job descriptions B) based on the most recent instances of poor performance C) based on the most recent instances of good performance D) legally defensible

Placing a dollar value on a job's worth is called ________. A) job analysis B) job enlarging C) job evaluation D) market pricing

Which of the following is a compensation policy choice? A) nominal pay B) commissions C) real pay D) pay mix

Ramon is enrolled in a formal degree program that is delivered entirely through the Internet. Which term best describes Ramon's degree program? A) webinar B) simulator C) network career site D) online higher education

Shelley has been hired as a marketing specialist at a large, international firm. On Shelley's first day of work, she attends an orientation session. Which of the following is LEAST likely to be addressed during Shelley's orientation program? A) organizational structure B) company policies and rules C) compensation and reward system D) daily and weekly task requirements

Special benefits provided by a firm to a small group of key executives are known as ________. A) incentive bonuses B) golden parachutes C) stock options D) perquisites

The ________ of appraisal requires managers to keep written records of highly favorable and unfavorable work actions. A) rating scales method B) work standards method C) forced distribution method D) critical incident method

The intent of which Act is to ensure that when employees retire, they receive deserved pensions? A) Health Insurance Portability and Accountability Act B) Consolidated Omnibus Budget Reconciliation Act C) Older Workers Benefit Protection Act D) Employee Retirement Income Security Act

The primary reason for enacting ERISA was to ________. A) force insurance companies to accept workers with preexisting medical conditions B) extend long-term health care coverage to unemployed individuals C) require employers to create employee retirement plans D) strengthen current and future retirement programs

The production supervisor at Elmwood Foods is known for being unduly critical of his subordinates' work performance. Which of the following best describes this problem? A) central tendency B) stereotyping C) halo error D) strictness

The purpose of the ________ of performance appraisal is to keep managers from being excessively lenient and having a disproportionate number of employees in the superior category. A) BARS method B) rating scale method C) results-based method D) forced distribution method

To which of the following HR practices is performance appraisal least related? A) internal employee relations B) training and development C) compensation D) recruitment

What appraisal method appeals to managers who want employees to participate in their own evaluation and development? A) superior B) peer appraisal C) subordinate D) self-appraisal

What includes a minimum and maximum pay rate with enough variance between the two to allow for a significant pay difference? A) job cluster B) pay curve C) job rank D) pay range

What is the biggest risk associated with the 360-degree feedback evaluation method? A) poor individual development B) minimal effectiveness C) questionable legality D) lack of confidentiality

What is the primary by-product of job analysis? A) human resource planning B) job evaluation C) equity analysis D) job description

What performance appraisal problem occurs when supervisors allow individual differences such as gender, race, or age to affect the ratings they give? A) central tendency error B) halo error C) recent behavior bias D) illegal discriminatory bias

What type of retirement plan has elements of both defined benefit plans and defined contribution plans? A) 401(k) plan B) 403(b) plan C) benefit plan D) cash balance plan

When the United Auto Workers negotiate with GM and Ford for higher wages, which legislation supports the union's right to engage in collective bargaining? A) Title VII of the Civil Rights Act B) Equal Pay Act C) Davis-Bacon Act D) National Labor Relations Act

Which Act establishes a minimum wage, requires overtime pay and recordkeeping, and provides standards for child labor? A) Davis-Bacon Act B) Walsh-Healy C) Norris-LaGuardia Act D) Fair Labor Standards Act (FLSA)

Which T&D delivery system utilizes devices or programs to replicate actual job demands? A) in-basket training centers B) corporate universities C) vestibule systems D) simulators

Which case ruled that general characteristics such as leadership, appearance, and personal conduct are subjective and may be unrelated to job performance? A) Campbell v. Miller Construction B) Smith v. Ardron Construction C) Anderson v. West Coast Energy D) Wade v. Mississippi Cooperative Extension Service

Which formal career planning assessment tool assesses four preferences for how an individual would behave in different situations? A) Career Key survey B) likes/dislikes survey C) job satisfaction survey D) Myers-Briggs Type Indicator

Which of the following LEAST likely explains why it is difficult to implement training and development programs at many organizations? A) Managers are typically action-oriented. B) Qualified trainers are not available. C) Scheduling poses problems. D) Records are unavailable.

Which of the following aspects of training and development is most likely measured with a pretest-posttest control group? A) changes in learner behavior B) objective accomplishment C) return on investment D) extent of learning

Which of the following is LEAST likely to characterize a learning organization? A) providing a supportive learning environment B) offering specific learning processes and practices C) supporting and reinforcing learning through leadership D) requiring frequent examinations to ensure quick and accurate learning

Which of the following is NOT a condition normally required to be a legally defensible performance appraisal system? A) a system that prevents one manager from controlling a subordinate's career B) the use of predetermined criteria that limit the manager's discretion C) the absence of adverse impact on members of protected classes D) a review of the appraisal by an EEOC representative

Which of the following is NOT an exception for paying women less than men for performing equal work? A) seniority-based pay B) merit-based pay C) any factor other than the sex of an employee D) any factor, including the sex of an employee

Which of the following is NOT an organization development intervention? A) quality circles B) survey feedback C) team building D) job enlargement

Which of the following is a common appraisal standards? A) traits B) behaviors C) competencies D) all of the above

Which of the following is a problem associated with performance appraisals? A) Technical skills are not sufficiently assessed. B) Performance does not indicate training needs. C) Line managers are unfamiliar with subordinates. D) Past performance does not necessarily indicate future potential.

Which of the following is an incentive pay plan designed to bind employees to the firm's performance by providing payment based on improved company performance or other outcomes such as attaining cost efficiency? A) deferred B) job sharing C) compression D) gainsharing

Which of the following is primarily responsible for coordinating the design and implementation of performance appraisal programs? A) high-level executives B) shared service center managers C) labor union representatives D) human resource departments

Which of the following pays for unemployment insurance? A) state and local governments B) employer and employee C) employee only D) employer only

Which of the following states: "Employees should receive the training and have the knowledge necessary to do their jobs"? A) Workforce Investment Act B) Job Training Partnership Act C) International Training Partnership Directive D) ISO 9001 Quality Assurance Training Standards

Which offering was given at Deloitte, in response to Millennials demanding a better work-life balance and boomers looking to ease into retirement ? A) retirement B) telecommute C) flextime D) part-time

Which performance appraisal is highly defensible in court because it is based on actual observable job behaviors? A) forced distribution B) rating scales C) forced choice D) BARS

Which performance-based pay system assumes that employees who know more are more valuable to the firm and deserve to be rewarded for their efforts in acquiring new skills? A) variable pay B) merit pay C) lump sum pay D) skill-based pay

Which term refers to a conscious effort to develop effective workgroups throughout the organization? A) benchmarking B) behavior modeling C) succession planning D) team building

Which term refers to both the intrinsic and extrinsic rewards employees receive for performing their jobs? A) benefits B) commissions C) bonuses D) compensation

Which term refers to temporary leaves of absence from an organization, usually at reduced pay? A) personal leave B) medical leave C) paid time off D) sabbatical

With performance management, the effort of every worker should be directed toward ________. A) improving compensation awareness B) analyzing corporate understanding C) enhancing overall organizational fit D) achieving strategic goals

Workers in which of the following countries take the fewest number of vacation days? A) Italy B) Brazil C) Canada D) United States

Workers' compensation insurance pays for medical expenses related to ________. A) preexisting conditions B) pregnancy complications C) off-duty accidents D) job-related illnesses

________ are effective programs that focus on solving any personal issues that can detract from an employee's work. A) Sabbaticals B) Health benefits C) Paid vacations D) Work-life balance

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