Objections: ARAC - Agree Resolve Ace Close

Discount close

you know my service professional is already going to be here tomorrow (pause and take a deep breath show the hurt) Ill tell you what. If you can get it done between two and four tomorrow, I'll knock an extra $30 off just so I can take care of you at the same time as everybody else.

I got to talk to my wife.

Awesome. I definitely want to make sure your wife is on board, but I'll you, I have a girlfriend, mom and sister and I've never met a woman that likes bugs. I guarantee she'll want to get it done. I tell you what - if you can just save me a trip of coming back out here, I'll go ahead and knock another $... off. I'll do the first one for just $... bucks. I've just got two slots left tomorrow. Are you going to be here at 1:00?

I need to talk to my husband.

Cool. Tell you the truth, the husbands have actually been getting the service for their wives because they're usually the ones home dealing with the bugs. He probably just wants the bugs gone and a good deal. Am I right? Just so you can tell him you got the best deal on the block, I'll come and do the first service for just $... bucks. I'm servicing your neighbors John and Mike tomorrow between 10:00 and noon. If I come over right after will between twelve and two work for you?

Assumptive pool or lanai close

Do you have a pool or patio or just a lanai out back? I tell you what, when my gu is out here; a lot of neighbors have been seeing a ton of carpenter ants in the patio. If you leave that unlocked I'll have my guy hit that hard for you. What's the address here?

Brag to neighbor.

Do you know the neighbors well? I want you to brag to them about my service but I don't want you to go bragging about the price because I'm gonna give you a huge discount that I don't want other neighbors asking for. If you can get it done while my trucks are here, I'll also knock $... off the and do it for just $... bucks.

Pride Close

I tell you what, give me a shot. I'm proud of what I do. Let me earn your business and I'll knock another $... off and do the first one for just $... bucks. Is that fair?

Alternate choice close

I'll be in the neighborhood tomorrow. will ten to twelve work or will between three to five be better?

bandwagon close

I'm servicing your neighbors John and mike tomorrow between 10:00 and noon. If I come over right after, will between twelve and two work for you?

Urgency close

I've just got two slots left tomorrow. Are you going to be here at 1:00?

Rhetorical Close

Is that fair or will that work for you

Fill a gap in the schedule - ace

Let me just throw this at you, I had a cancellation on my schedule today and I'm sure you understand margins; I have to keep my guys busy. If you can just fill a gap in my schedule, I'll knock another$... dollars off the first one and do it for just $... bucks. (close)

The Lightbulb close

Now you're going to be here tomorrow right? (pause) So tomorrow morning at 10:00 will work for you?

Let's try the first treatment.

Sure, I would never do you the disservice of doing just a one-shot service. We quit doing one-shot's a long time ago, because they proved to be ineffective. With this first service I can only get 80% of the adult bugs, I need to come back 30 days later to get the eggs that have hatched. Our products can't penetrate the eggs, no product can. In order to provide a warranty, give me a shot for the year. We're going to break up the egg cycle and if you see anything in between services, I'll come back completely free. Each time I come I send an email notification, what's the best email adress for you?

Can I get a card?

Sure. The reason I'm able to give you this discount is because I'm grouping the neighborhood's pest control on the same day. It saves us money and time. Does that make sense? Tell you what, let me save you time and save myself some time as well. I'll just come do that first one for just $.... bucks. Now you're going to be here tomorrow, right? (YES) So, tomorrow morning at 10:00 will work for you?

Is this a contract?

Sure.. Nothing long term. Just 10 years. (haha) We ask you to try us out for the year. Then after the year we'll go service to service; but if you see anything between services, like I said, just give us a call and I'll shoot my guy back out for free. Everytime I come out I send an email, what's the best email adress for you?

Sincerity close

Tell you what, I really want to earn your business. Then pause, look prospect in the eye and say, "if you can get it done tomorrow, Ill go ahead and do the first service for just 49. Does that sound fair to you?"

Get it done with the rest of neighbors - ace

Tell you what, if you can get it done with the rest of your neighbors today, I'll knock another$.. off the first one and come do it for just $.... bucks. (close)

Save me the trip - ace

Tell you what, if you can just save me the trip of coming back out here, I'll knock an additional$... dollars off and come do the first one for just $... bucks. (Close)

I'm happy with my guy.

Totally with you. None of your neighbors switched because they were unhappy with "Terminix," they're actually a great company. The reason everyone switched to me is because I'm doing more service for a better price.I tell you what, give me a shot. I'm proud of what I do. Let me earn your business and I'll knock another$... off and do the first one for just $ bucks. Is that fair?

Green Thumb Close

What I'll go ahead and do for you - I noticed you guys have a ton of nice landscaping, is ti you or your wife that has the green thumb? Well, it looks awesome. Everyone out here gets the aphids and scale in the summertime and they destroy the landscaping. I'm gonna go ahead and do my flower and shrub treatment to protect your plants each time I'm out here. Normally that's $30 dollars extra each visit. You'll be saving an additional $120 per year. Your wife is going to love it (close)

Assumptive garage close

When my service pro is out here, if you could do me a favor and pop that garage open for me. A lot of your neighbors have been seeing spiders in the garage and I'll have my guy de-web the garage and do a spider flush for free. What's the best phone number to reach you at?

Don't like Chemicals. (I have pets or kids)

Yeah, that's the best part about my service. The products that I use, most of them are botanically derived from the chrysanthemum flower. They're all pet and family friendly. Do me a favor, do you have animals or kids? Keep them inside for an hour after the service is complete, then you can let them back outside. What's the best number for my office to reach you at?

Yeah I'll think about it.

You can think about it as long as you like but because I only have 3 more space I can offer at this discount, I have to give them to the first 3 people that commit. Look, I want this to be a win/win for you. If you can get it done with the rest of your neighbors today, I'll just come and do yours for $... bucks. I'll be in the neighborhood tomorrow. Will ten to twelve work or will between three to give be better?

Assumptive dog close

You guys have dogs inside right? Go ahead and keep them inside when my guy comes out here, and after I'm done treating, you can go ahead and let them out 30minutes after we leave. What's your best email address for notifications?

Time - Slot - ace

You know what? My service pro is already going to be here today... if you can get it done between 2&4pm, I'll knock an extra $... off, just so I can take care of you at the same time as everybody else. I'll do your first one for just $... bucks. (close)