OBM PART 3

Which of the following is an example of internally caused behavior? A) An employee was late for a team meeting because of a heavy downpour. B) An employee was laid off because the company was attempting to cut costs by laying off employees. C) An employee was fired from work because he violated a company policy. D) An employee could not attend an interview because of a delayed flight. E) An employee could not come to work because he met with an accident.

C) An employee was fired from work because he violated a company policy

What is the first step in the rational decision-making model? A) developing alternatives B) defining the problem C) identifying the decision criteria D) weighing the decision criteria E) evaluating the alternatives

B) defining the problem

Sarah Covington, a sales manager at Synergy Corporation Bank, often keeps low expectations of her team. She feels that they are underqualified for their job and do not have substantial experience to sell a large number of accounts. Covington's team does not feel motivated enough and invariably underperforms and misses targets on a regular basis. Which of the following concepts best explains Covington's team's poor performance? A) hindsight bias B) self-fulfilling prophecy C) confirmation bias D) contrast effect E) bandwagon effect

B) self-fulfilling prophecy

Which of the following terms refers to a situation in which a person inaccurately perceives another person and the resulting expectations cause the other person to behave in ways consistent with the original perception? A) confirmation bias B) self-fulfilling prophecy C) attribution theory D) contrast effect E) bandwagon effect

B) self-fulfilling prophecy

Judging someone on the basis of one's perception of the group to which the person belongs is called ________. A) confirmation bias B) stereotyping C) framing effect D) self-serving bias E) bandwagon effect

B) stereotyping

Extremely attractive or unattractive individuals are most likely to be noticed in a group. Which of the following statements best describes the reason behind this? A) Our perception of reality depends on our past experiences. B) Our perception of reality depends on our personality. C) We don't look at targets in isolation. D) The time at which we see an object can influence our perception of the object. E) Our motives and expectations affect our perception of a target.

C) We don't look at targets in isolation

When individuals observe another person's behavior, they attempt to determine whether it is internally or externally caused. Which of the following attempts to explain this phenomenon? A) Pygmalion effect B) emotional dissonance C) attribution theory D) two-factor theory E) framing effect

C) attribution theory

According to the attribution theory, if everyone who faces a similar situation responds in the same way, we can say the behavior shows ________. A) distinctiveness B) tractability C) consensus D) consistency E) manageability

C) consensus

If a person responds to a particular situation in the same way over a long time period, then the attribution theory states that the behavior demonstrates ________. A) distinctiveness B) consensus C) consistency D) discontinuity E) traceability

C) consistency

Monica Walden feels that people who use plastic bags are insensitive toward the environment. She believes that people have a certain obligation toward their environment and should take it upon themselves to protect and preserve it. Which of the following factors has most likely influenced Walden's perception of plastic bag users? A) location B) time C) characteristic of the target D) expectation E) context

D) expectation

William Davies, a guest relations executive at a five star deluxe hotel, regularly interacts with bureaucrats, politicians, celebrities, and other prosperous individuals. He feels that all rich people are kind, hardworking, and friendly. Which of the following best characterizes Davies' perception? A) confirmation bias B) self-serving bias C) randomness error D) halo effect E) hindsight bias

D) halo effect

Rose Buffay needs to give a presentation to the board of directors of her organization next week. She knows that her presentation will play an important role in her performance appraisal in the next quarter. However, she knows that two of her colleagues, John Roy and Keith Mathews, will also be giving a presentation on the same issue. She is nervous because she believes that men have a better flair for giving presentations. Buffay's perception of Roy and Mathews is most likely characterized by ________. A) a halo effect B) a contrast effect C) a hindsight bias D) stereotyping E) a confirmation bias

D) sterotyping

Which of the following is a factor present in a situation which may affect a person's perception? A) similarity B) size C) expectation D) time E) experience

D) time

Which of the following is a decision-making model that describes how individuals should behave in order to maximize some outcome? A) rational decision-making model B) flexible decision-making model C) distributive decision-making model D) associative decision-making model E) integrative decision-making model

A) rational decision-making model

A(n) ________ refers to a discrepancy between the current state of affairs and some desired state. A) problem B) decision C) instinct D) intuition E) perception

A) problem

________ explains the ways in which we judge people differently, depending on the meaning we assign to a given behavior. A) Attribution theory B) Equity theory C) Object relations theory D) Attachment theory E) Cultural schema theory

A) Attribution theory

According to the attribution theory, which of the following behaviors is most likely to be attributed to an external cause? A) a behavior that scores high on consensus (& low consistency) B) a behavior that scores low on distinctiveness C) a behavior that scores high on consistency D) a behavior that scores low on traceability E) a behavior that scores high on rigidity

A) a behavior that scores high on consensus (& low consistency)

According to the attribution theory, ________ is one the three main factors which attempt to determine an individual's behavior. A) distinctiveness B) perverseness C) flexibleness D) resilience E) timorousness

A) distinctiveness

Which of the following terms best describes the tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others? A) fundamental attribution error B) bandwagon effect C) contrast effect D) emotional dissonance E) self-fulfilling prophecy

A) fundamental attribution error

Which of the following is a factor present in a perceiver which may affect perception? A) interest B) similarity C) sound D) proximity E) background

A) interest

Harriet Kirby, a fund raising manager at a women's rights organization, experienced a bad incident last year with the public relations manager of a banking company who had committed to sponsor a charity event. The bank backed out at the last minute. This year, when a renowned international bank executive showed interest in sponsoring the organization's upcoming annual event, Kirby rejected their participation. She felt that banks have a casual approach toward charity events and it is risky to involve them in the event. Which of the following best characterizes Kirby's decision? A) selective perception B) cognitive dissonance C) self-serving bias D) bandwagon effect E) self-fulfilling prophecy

A) selective perception

Individuals engage in ________ because it is impossible for them to assimilate everything they see and can take in only certain stimuli. A) selective perception B) cognitive dissonance C) self-serving bias D) emotional labor E) self-fulfilling prophecy

A) selective perception

Which of the following is an example of externally caused behavior? A) An employee postpones a meeting because he overslept. B) An employee is late to work because of a punctured tire. C) An employee was fired because he violated a company policy. D) An employee was promoted when he achieved more than the assigned objectives. E) An employee closed a sale with an important corporate client because of his excellent negotiation skills.

B) An employee is late to work because of a punctured tire

Johanna Murray, a climate campaigner at The National Footprint Foundation, is known in her organization to be a campaigner of caliber and high performance. She recently worked on a campaign against global warming during which she worked extremely hard to achieve project milestones. However, the campaign failed as it could not achieve the desired objective. Due to this, her manager, Brenda Owens, gave her a poor performance appraisal. In the appraisal, Brenda said that Johanna was not motivated and failed to reach out to 25,000 people through Internet media to spread awareness about climate change. Which of the following, if true, weakens Brenda's statement? A) Johanna lacks experience in publicizing campaigns using Internet media. B) Brenda was unable to make time for Johanna to brief her on the tasks involved in carrying out the campaign's media strategy. C) Johanna recently moved from the agriculture campaign to the climate campaign. D) Johanna's previous job involved an extensive amount of researching on environmental issues.

B) Brenda was unable to make time for Johanna to brief her on the tasks involved in carrying out the campaign's media strategy

________ refers to the evaluation of a person's characteristics that is affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics. A) Halo effect B) Contrast effect C) Confirmation bias D) Stereotyping E) Anchoring bias

B) Contrast effect

Jessica recently joined a new company and was first introduced to Michelle, her cubicle neighbor. Michelle came across as amiable and cheerful. During lunch she met another colleague, Carrie, who did not come across as friendly as Michelle. In this situation, Jessica's interpretation of Carrie's personality is most likely to be affected by ________. A) confirmation bias B) contrast effect C) fundamental attribution error D) self-serving bias E) bandwagon effect

B) contrast effect

Naomi Fisher, a sales manager at Pure, a water purifier company, had a new member, Leah Marshall, join her team. Though during Leah's interview, Naomi felt she would be a productive sales executive, her performance has often been below the mark. Consistently in the past three months, Leah has been unable to reach her targets and is falling substantially behind on her annual targets. Naomi assumes that Leah is not determined and motivated enough to do what it takes. Which of the following, if true, weakens Naomi's assumption? A) Leah has often arrived late for team meetings conducted in the morning. B) Leah has been assigned a sales territory where consumers are from low income groups. C) Leah has good interpersonal skills and gets along well with her customers. D) Research showed that the company's largest competitor had a lower turnover than they did. E) Naomi recently received feedback from other team members that Leah is often uncooperative.

B) Leah has been assigned a sales territory where consumers are from low income groups

Laura Simpson, a campaign manager at a child rights organization in Jakarta, planned a marathon for celebrities to raise money for underprivileged children. Though all arrangements for the event had been made, a few days before the event she realized that on the same day there was a political rally happening in the city which would block access to the route on which the marathon was supposed to be undertaken. In such a situation, what is Simpson, who suffers from a self-serving bias, most likely to say? A) I did not do sufficient research on public events in the city. B) My colleagues did not inform me about the rally. C) The director had warned me of this. I should have known better. D) I should have weighed feasibility options for the event. E) I should have established better contacts to know about this update. Explanation: B) A self-serving bias places the blame for failure on external factors such as bad luck or unproductive co-workers rather than taking personal responsibility for the failure.

B) My colleagues did not inform me about the rally

________ bias indicates the tendency of an individual to attribute his or her own successes to internal factors while putting the blame for failures on external factors. A) Status quo B) Self-serving C) Distinction D) Congruence E) Anchoring

B) Self-serving

Which of the following terms refers to choices made from among two or more alternatives? A) inquiry B) decision C) perception D) intuition E) rationalization

B) decision

Attribution theory suggests that when we observe an individual's behavior, we attempt to determine whether it was internally or externally caused. That determination, however, depends largely on three factors. Which of the following is one of these three factors? A) traceability B) consistency C) verifiability D) relatedness E) affect intensity

B) consistency

Alicia Akers works as a marketing executive. She always talks in a high pitch and often draws a lot of attention wherever she is. Which of the following statements best explains the reason behind people noticing Akers? A) Perception of reality depends on the perceiver's past experiences. B) Perception of reality depends on the perceiver's personality. C) Characteristics of the target affect people's perception. D) The time at which we observe behavior affects perception. E) Motives and interests of the perceiver affects perception of behavior.

C) Characteristics of the target affect people's perception

Which of the following statements is true regarding a contrast effect? A) It attributes success to internal factors and blames failure on external factors. B) It involves judging a person on the basis of perception of the group to which he or she belongs. C) It involves evaluation of a person's features based on comparison with another person. D) It indicates a tendency to draw a general conclusion about a person on the basis of one feature. E) It indicates a tendency to fixate on initial information and fail to accept subsequent data.

C) It involves evaluation of a person's features based on comparison with another person

Janice is late for work each day by about ten minutes. How would attribution theory describe this behavior? A) It shows consensus. B) It shows similarity. C) It shows consistency. D) It shows reliability. E) It shows distinctiveness.

C) It shows consistency

Johanna Springer, who works as a sales executive at Pascal's Bank, is upset at the way her manager, Emma Womack, always calls her in for one-on-one meetings to discuss her underperformance. Though Springer makes a higher number of sales calls and works longer hours than last year, her sales figures are still low. She knows that the main reason behind her underperformance is the recent economic meltdown in the country. However, her manager feels that Springer's underperformance is the result of her laid-back attitude and has nothing to do with external factors. In this situation, Womack's behavior is characterized by a(n) ________. A) anchoring bias B) contrast effect C) fundamental attribution error D) self-fulfilling prophecy E) Pygmalion effect C) fundamental attribution error

C) fundamental attribution error

According to the attribution theory, if a behavior scores ________, we tend to attribute it to external causes. A) low on distinctiveness B) low on adaptability C) low on consistency D) high on stability E) low on consensus

C) low on consistency

According to the attribution theory, if a behavior scores ________, we tend to attribute it to internal causes. A) low on consistency B) high on rigidity C) low on distinctiveness D) high on consensus E) low on conformity

C) low on distinctiveness

Which of the following is a shortcut used in judging others by making generalizations? A) hindsight bias B) randomness error C) stereotyping D) illusory superiority E) telescoping effect

C) stereotyping

________ refers to the tendency of people to draw a general impression about an individual on the basis of a single characteristic. A) Confirmation bias B) Self-serving bias C) Randomness error D) Halo effect E) Hindsight bias

D) Halo effect

Which of the following statements is true regarding the rational decision-making model? A) It takes into consideration the limited information-processing capability of individuals. B) It involves constructing simplified models without capturing all their complexity. C) It deals with satisficing decisions by seeking solutions that are satisfactory and sufficient. D) It assumes that an individual is able to identify all relevant options in an unbiased manner. E) It is an unconscious decision-making process created from distilled experience.

D) It assumes that an individual is able to identify all relevant options in an unbiased manner

Amanda Winter worked as a public engagement coordinator at Safe Food Alliance until three months ago when her manager, Laura Morris, promoted her to the position of a sustainable food campaigner. However, soon after this, Laura noticed that Amanda was facing major difficulties in achieving campaign milestones and the project was falling behind schedule due to her lack of performance. Which of the following, if true, would most strengthen the argument that Laura was influenced by the halo effect in her decision to promote Amanda? A) Laura is known to micromanage most of her projects. B) Laura uses cultural stereotyping in order to speed up the process of decision making. C) Laura has made good hiring decisions in the past and is known to be an unbiased judge of character. D) Laura sat in on only one of Amanda's presentations prior to giving her the promotion. E) Laura worked closely with Amanda over a period of 8 months.

D) Laura sat in on only one of Amanda's presentations prior to giving her the promotion.

During team meetings Amber Downing always notices that Rhona Law tends to ask innumerable questions and suggest ideas at each discussion. However, Law stands out in the meetings only because she is the only one making suggestions. If both of them were part of team meetings where almost all members made suggestions and asked questions, Law would not have drawn as much attention from Downing. Which of the following factors has most likely influenced Downing's perception of Law? A) expectation B) interest C) past experience D) context E) motive

D) context

Janice Yoder works in an environmental campaigning organization and often needs to interact with a large team for project implementation activities. However, she always finds it difficult to work as a part of a team. She always seems to have major disagreements with team members which lead to antagonistic relations between them. Though she has moved from one team to another, her relations with colleagues always seem to be hostile and cold. How would the attribution theory describe this behavior? A) low on consensus B) high on reliability C) high on adaptability D) high on consistency E) low on distinctiveness

D) high on consistency

Megan Cardova, who works as a sales executive at Orbit Bank, has been failing to meet her sales targets for the last 10 months. Recently, she had a face-to-face discussion with her manager where she said that the unrealistic targets were the reason for her underperformance. The manager, however, noticed that all the other team members were achieving their targets and sometimes were even achieving more than the set numbers. Which of the following is Cardova's behavior most likely to be characterized as according to the attribution theory? A) low distinctiveness B) high rigidity C) high traceability D) low consensus E) low consistency

D) low consensus

Samantha is never late for work, but last Monday she arrived an hour late because of heavy traffic. According to the attribution theory, Samantha's behavior on that day scores ________. A) high on reliability B) low on distinctiveness C) high on traceability D) low on consistency E) high on stability

D) low on consistency

Which of the following is a factor present in a target which may affect a person's perception? A) attitude B) motive C) interest D) novelty E) experience

D) novelty

You are more likely to notice a car like your own due to ________. A) stereotyping B) self-serving bias C) halo effect D) selective perception E) contrast effect

D) selective perception

With reference to the attribution theory, which of the following terms indicates the extent to which an individual displays different behaviors in different situations? A) flexibility B) integrity C) consensus D) consistency E) distinctiveness

E) distinctiveness

Jane Allen, a campaign manager at a non-profit organization, often takes full credit for project successes even when her team members' contributions play a big role in achieving milestones. However, when projects receive setbacks, she blames her team members and sometimes states that the situation was beyond her control. Allen's behavior is an example of a(n) ________ bias. A) impact B) anchoring C) confirmation D) distinction E) self-serving

E) self-serving

A manager believes that he should not hire older workers because they can't learn new skills. This belief is an example of ________. A) an anchoring bias B) a fundamental attribution error C) a confirmation bias D) a self-serving bias E) stereotyping

E) stereotyping