Office Management Test 2
Cohesiveness is generally higher in small groups than it is in large groups.
False
Implementation of self-managing work teams often takes less than one month.
False
Problem-solving teams are permanent teams that make recommendations for others to implement.
False
Social loafing is the tendency of some group members to put forth high levels of effort, which ultimately reduces self-policing
False
The "grapevine" is a formal, organization-sanctioned channel of communication.
False
The basic group performance factors include groupthink, social loafing, and norm creation
False
Which of the following types of noise occurs when there is more than one way to interpret the sender's message?
ambiguity
A primary source of conflict is __________, which can lead to information conflict.
Uncertainty
Which of the following communication media has the highest level of media richness?
Videoconferencing
It can be difficult to develop a sense of community with a team that never actually meets together in the same room, which is called a
Virtual teams
Which of the following occurs when less than the full amount of information is received due to withholding, ignoring, or distorting information?
filtering
Which technology is a type of centralized information clearinghouse?
instant messaging
The accommodating strategy entails a _________ concern for one's interests and a high concern for the interests of the other party.
low
Upward communication usually provides feedback to
managers
What is the term for someone who investigates complaints and mediates fair settlements between aggrieved parties?
ombudsman
During the __________ phase of team implementation, managers should provide encouragement, monitor performance, and sometimes protect teams from those who want to see the team fail.
reality and unrest
The __________ refers to an individual, group, or organization that is interested in conveying a particular message to another party.
sender
When dysfunctional conflict occurs,
typically no one is satisfied with the outcome.
__________ refers to the emphasis given to spoken words and phrases.
verbal intonation
What term refers to a live or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?
webcast
The compromising strategy entails a _________ concern for one's own interests and a high concern for the interests of the other party.
moderate
________ is a process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement.
negotiation
Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of view?
perspective taking
Teams differ from groups in that teams
place more emphasis on concerted action than groups do.
The management department plans to grow based on several agreed-upon goals, but department members can't seem to agree on how the goals will actually be achieved. The management department is experiencing
process conflict
Group __________ describes the degree of similarity or difference among group members
composition
Saying, "Maybe we can meet in the middle" or "I'm willing to reconsider my initial position" reflects a ________ conflict management style.
compromising
Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict
compromising
_____________ is a disagreement through which two or more parties perceive a threat to their interests, needs, or concerns.
conflict
A team __________ is a written agreement among team members establishing ground rules about the team's processes, roles, and responsibilities.
contract
A team that is comprised of members from different departments or functional areas is
cross-functional team
A conflict of ________ occurs when someone believes that to satisfy her own needs, the needs and interests of someone else must be sacrificed.
interest
_____________ conflict occurs when two parties agree on what they need to do but can't agree on how to get it done
process conflict
When a conflict begins to escalate, one of the best ways to prevent further escalation is to
react equivalently to the other party and not overact.e. rally other people to your side.
Which of the following communication media has the lowest level of media richness?
Written communication
Employees checking their cell phones and whispering to each other during a meeting are causing which of the following types of communication noise?
Competition
Which technology began as an informal communication channel but has since evolved into a primary and formal means of business correspondence for many organizations?
The competing strategy entails a _________ concern for one's own interests and a low concern for the interests of the other party.
High
__________ refers to difficulties in the communication process that might arise due to some type of interference or distortion that occurs during transmission of a message, resulting in disruption of the communication process.
Noise
Physical movements and body language are forms of
Nonverbal communication
Why do younger workers seem to benefit from team environments?
Teams give them freedom to grow and manage themselves.
Why does working in teams result in enhanced performance?
Teams pool individual efforts in new ways and strive for continuous improvement.
Which of the following statements about feedback is false?
The nonverbal component of feedback is frequently more important than the verbal component
Communication does not mean always agreeing with another person.
True
Having a common purpose and common performance goals sets the tone and direction of a virtual team
True
One of the key purposes of organizational communication is to share information with members of the organization.
True
Some groups fail to complete certain stages of development before moving on to later stages.
True
The results of arbitration are legally binding.
True
Which conflict resolution strategy entails giving the other party what it wants?
accommodating conflict resolution style
Being involved in the process of listening, focusing closely on what others in the communication process are saying, and responding to the speaker by seeking clarification to unclear messages, when needed, is called
active listening
The medium used to send information is called the
channel
Which conflict resolution strategy reflects a desire to give both parties what they want?
collaborating
Group members tend to express their views more openly in the __________ stage of group development.
communication and decision making
__________ is the process by which the receiver of the message interprets its meaning.
decoding
__________ communication occurs when employees communicate across departments and levels.
diagonal
Research has shown that managers who have good conflict resolution skills __________ than managers who don't
get more promotions
__________ communication occurs when someone in an organization communicates with others at the same organizational level
horizontal
__________ is a specialized or technical language of a trade, field, or profession.
jargon
__________ communication takes place informally, such as during task activities and throughout meetings
oral
Acts of vengeance fall under which category of ineffective conflict resolution behaviors?
retaliating
In the __________ phase of team implementation, enthusiasm runs high and the anticipation of employees is quite positive
start-up
________ conflict occurs as a result of process features of the organization.
structural conflict
A group of managers cannot agree on what next month's sales goals should be. The group is experiencing
Task
Which conflict resolution strategy entails ignoring the conflict or denying that it exists?
avoiding
________ conflict is destructive, and focused on emotions and differences between two parties.
dysfunctional conflict
Conflict has a tendency to ________, which occurs when one party involved in a conflict first uses an aggressive tactic or begins using more aggressive tactics than the other party.
escalation
_________ is the portion of communication that enables a receiver to indicate receipt and understanding of a message
feedback
An __________ is a person who engages in leadership activities but whose right to do so has not been formally recognized.
informal leader
The Internet allows people to access only the information they want, a broadcast technique called
information pull
Giving people information that they did not ask for is a broadcast technique called
information push
Which of the following occurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are?
selective perception
__________ conflict occurs across different hierarchical levels in the organization
vertical
What term refers to an individual's chronicles of personal thoughts and interests and can function as an online diary
Blog
Which conflict resolution behavior entails writing down areas of agreement and disagreement to ensure common understanding and clear communication?
documenting in the context of conflict resolution.
__________ is a reward system commonly found in team environments, where recipients are required to acquire a set of core abilities
skill based pay
The set of relationships among people connected through friendship, family, work, or other ties is referred to as
social network
When mediating a conflict, it is best to ask leading questions.
False
Words and gestures mean the same thing across cultures.
False
In much of the world, the thumb-up sign means 'okay'. But in Nigeria, Afghanistan, Iran, and parts of Italy and Greece, it is an obscene insult and carries the same meaning as the middle finger in the United States. This is an example of which of the following types of communication barrier?
cultural
