Operations Management and Production Chpt 1&2

Which of the following is not true about systems approach?

A system approach concentrates on efficiency within subsystems

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

False

Operations, marketing, and finance function independently of each other in most organizations.

False

Organizational strategy should be determined without considering the realities of functional area strengths and weaknesses since the can be changed to meet our strategy.

False

Quality based strategies focus on customer satisfaction by ensuring that each product is carefully and thoroughly inspected prior to delivery to prevent sending out abad product.

False

Value added by definition is always a positive number since "added" implies increases.

False

The fundamental purpose for the existence of any organization is described by its:

Mission Statement

The external elements of SWOT analysis are:

Opportunities and Threats

Value added can be calculated by:

Outputs minus inputs

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Pareto phenomenon

Which of the following would not generally be classified under the heading of transformation?

Staffing

Business organizations consist of three major functions which, ideally:

Support one another

Which of the following is not a benefit of using models in decision making?

All of the above are benefits: They provide a standardized format for analyzing a problem; They serve as a consistent tool for evaluation; They are easy to use and less expensive than dealing with the actual situation.

Core competencies in organizations generally relate to:

All the above: Price; Quality; Time; Flexibility

The process of comparing outputs to previous established standards to determine if the corrective action is needed is called:

Controlling

A system approach is to concentrate on efficiency within a subsystem and thereby assure overall efficiency.

False

A system approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

True

As an abstraction of reality, a model is a simplified version of a real phenomenon.

True

The greater the degree of customer involvement, the more challenging the design and management of operations.

True

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

True