Operations Management Homework Chapter 1

The creation of goods and services are referred to as: A. Design B. Formation C. Transformation D. Production

D. Production

The economic activities that typically produce an intangible product are referred to as A. Products B. Services C. Goods D. Phantoms

B. Services

Hokey Min's Kleen Karpet cleaned 65 rugs in October, consuming the following resources: Labor: 520 hours at $17 per hour Solvent: 100 gallons at $5 per gallon Machine Rental: 20 days at $75 per day A. Labor productivity per dollar = _________ rugs/dollar (round your response to four decimal places). B. Multifactor productivity= ________ rugs/dollar (round your response to four decimal places).

A. 0.0073 rugs/dollar B. 0.0059 rugs/dollar

Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 30 hours per day making 400 boxes. a. Their productivity= ________ boxes/hour (round your response to two decimal places). Chuck and his employees have discussed redesigning the process to improve efficiency. Suppose they can increase the rate to 600 boxes per day. B. Their new productivity= _______ boxes/hour (round your response to two decimal places). C. The unit increase in productivity is ________ boxes/hour (round your response to two decimal places). D. The percentage increase in productivity is _________% (enter your response as a percentage rounded to two decimal places).

A. 13.33 boxes/hour B. 20 boxes/hour C. 6.67 boxes/hour D. 50.03%

The person who introduced standardized, interchangeable parts was A. Eli Whitney B. Frederick W. Taylor C. W. Edwards Deming D. Henry Ford

A. Eli Whitney

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock Cafe? A. Filing a tax return B. Receiving a shipment of incoming food ingredients C. Preparing an employee schedule D. Designing an efficient layout

A. Filing a tax return

A global network of organizations and activities that supply a firm with goods and services is referred to as: A. Production B. a Supply chain C. Operations Management D. Business functions

B. a Supply chain

Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains? A. Instant communication B. Specialized expert knowledge C. Marketing D. Cheaper transportation

C. Marketing

Which of the following is an example of a "hidden" production function? A. Producing a computer B. Manufacturing a television C. Transplanting a liver D. Assembling a motorcycle

C. Transplanting a liver

Which of the following is NOT considered to be one of the three primary functions that all organizations perform? A. Finance/Accounting B. Production/Operations C. Marketing D. Research and Development

D. Research and Development