Operations Management - Quiz 1
What is the difference between a multinational corporation (MNC) and an international business? A) For the multinational firm, the business done outside the country is extensive. B) The international business has sites in a larger number of countries. C) There is no difference. D) The international business has been in existence longer than the multinational firm.
A) For the multinational firm, the business done outside the country is extensive.
Which is NOT true regarding differences between goods and services? A) Goods tend to have higher customer interaction than services. B) Services tend to have a more inconsistent product definition than goods. C) Services are generally produced and consumed simultaneously; tangible goods are not. D) Reselling is unusual in services; goods often have some residual value. E) Services tend to be more knowledge-based than goods.
A) Goods tend to have higher customer interaction than services.
What is the goal for mass customization? A) The goal is to produce customized products, whenever and wherever needed B) The goal is to let operations managers work with their supply chain to viciously cut inventories at every level C) The goal is to enrich jobs and move more decision making to the individual contributor D) The goal is to seek creative designs, efficient production, and high-quality goods via international collaboration
A) The goal is to produce customized products, whenever and wherever needed
* Which of the following is NOT one of the three strategic approaches to competitive advantage? A) innovation B) cost leadership C) differentiation D) response
A) innovation
The person who introduced standardized, interchangeable parts was A) Frederick W. Taylor B) Eli Whitney C) W. Edwards Deming D) Henry Ford
B) Eli Whitney
The ability of an organization to produce goods or services that have some uniqueness in their characteristics is: A) time-based competition. B) competing on differentiation. C) mass production. D) competing on productivity. E) competing on quality.
B) competing on differentiation.
* Experience differentiation: A) attempts to make the service experience different for every single customer B) in an extension of product differentiation in the service sector C) isolates the consumer from the delivery of a service D) keeps consumers from becoming active participants in the service E) uses only the consumer's sense of vision and sound
B) in an extension of product differentiation in the service sector
Operations management is applicable: A) mostly to the service sector. B) to all firms, whether manufacturing or service. C) to services exclusively. D) mostly to the manufacturing sector. E) to the manufacturing sector exclusively.
B) to all firms, whether manufacturing or service.
Which of the following has progressed the FURTHEST along its product life cycle? A) virtual reality B) video physical rentals C) Boeing 787 D) Xbox One E) autonomous vehicles
B) video physical rentals
Which of the following is NOT a reason why domestic business operations decide to change to some form of international operation? A) improve products B) improve the supply chain C) attract and retain local talent D) improve operations
C) attract and retain local talent
Productivity increases when A) outputs decrease while inputs remain the same. B) inputs and outputs increase proportionately. C) inputs decrease while outputs remain the same. D) inputs increase while outputs remain the same.
C) inputs decrease while outputs remain the same.
What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can? A) theory of offshoring B) theory of outsourcing C) theory of comparative advantage D) theory of competitive advantage E) theory of core competencies
C) theory of comparative advantage
Which of the following is true of a transnational strategy? A) Uses licensing extensively outside of the "home" country B) Uses standardized products C) Uses domestic model globally D) Exploits the economies of scale and learning
D) Exploits the economies of scale and learning
Which of the following statements is most correct? A) KSFs are both necessary and sufficient for competitive advantage. B) KSFs are often sufficient, but not necessary for competitive advantage. C) KSFs are neither necessary nor sufficient for competitive advantage. D) KSFs are often necessary, but not sufficient for competitive advantage. E) None of these statements are correct.
D) KSFs are often necessary, but not sufficient for competitive advantage.
* Which of the following is NOT one of the factors that fosters specialization and worldwide supply chains? A) instant communication B) cheaper transportation C) specialized expert knowledge D) marketing
D) marketing
* Which of the following OM decisions determines how a good or service is produced and commits management to specific technology, quality, human resources, and capital investment? A) managing quality B) design of goods and services C) human resources and job design D) process and capacity design
D) process and capacity design
Reasons to study operations management include: A) studying how people organize themselves for productive enterprise. B) understanding what human resource managers do. C) knowing how goods and services are consumed. D) learning about a costly part of the enterprise. E) A and D
E) A and D
A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: A) lenders B) suppliers C) employees D) owners E) all of the above
E) all of the above
Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available? A) human B) technological C) financial D) physical E) all of the above
E) all of the above
The finance function is concerned with: A) procuring materials, supplies, and equipment. B) generating the demand for the organization's products or services. C) building and maintaining a positive image. D) producing goods or providing services. E) securing monetary resources.
E) securing monetary resources.