Opps Management Test 1

under which one of the following environments would you opt for a higher degree of resource flexibility?

a firm using a flexible flow strategy

the process that facilitates the placement of orders and identifies, attracts, and builds relationships with external customers is called the ________

customer relationship process

a process-oriented layout ________

deals with low-volume, high-variety production

witch of the following is the least likely decision to be made by operations managers?

deciding which market areas to manufacture products for

which of the following activities is not a direct responsibility of operations management?

determining the exact mix of products and services that customers will want

the process of monitoring the external environment is called _________

environmental scanning

in a ________ layout, all machines /equipment of the same type are grouped together.

factory

a moment of truth or service encounter is face-to-face interaction between the customer and a service provider

false

a process oriented layout deals with high volume, low variety production

false

an assembly line is an example of a process-oriented layout

false

high tasks divergence requires less flexibility of the process's resources

false

one distinction between core processes and support processes is that core process can cut across the organization while support process do not.

false

services that process possessions or information are more likely to be found in a front office instead of a back office

false

the production function is clearly visible to the customer in the operations of both goods and services producers

false

Operations management is concerned with the ____ of a firm's productive systems.

Design, operation, improvement

the supplier relationship process selects the suppliers of services materials and informations while the order fulfillment process facilitates the timely and efficient flow of these items into the film

false

companies that complete on cost generally also allow a lot of product customization

false (should be allow little product customization)

companies that compete on _____ are able to produce a wide variety of products in response to customers needs.

flexibility

the process structure that best describes a waiter's position at a restaurant can be classified as ____________

front office

productivity increases when ________

inputs decrease while outputs remain the same

a big advantage of process-oriented layout is _________

it's flexibility

the ratio of a firms monthly output to the number of labor hours used in the same month would be a measure of _______

labor productivity

a firm uses batch, line , or continuous-flow process most likely have _________

low- cost operations as a competitive priority

a business focusing on increasing the efficiency of it's operations is more directly addressing _______

low-cost

a manufacturer that produces standard products in large volumes is likely to be using __________

make-to-stock strategy

in process-oriented and fixed-position layouts, it is important to minimize the costs of_________

material handling

which of the following is not typically considered to be a core competency?

mission

when making competitive priority decisions the firm________

must make trade-off decisions

the overall direction and contribution of the operations function with the business and the way in which the market requirements and operations capabilities are reconciled relates to what?

operations strategy

which of the following is a valid type of "productivity measure"?

partial productivity measure

a set of activities that delivers value to external customers is a _______

core process

all of the following are responsibilities of operations managers except __________

acquiring financial resources

a fixed-position layout_______

addresses the layout requirements of large bulky projects such as ships and buildings

witch of the following would not be considered a core competency that a company might have?

an inefficient distribution system

operations typically differ in terms of volume of output, variety of output, variation of demand, or the degree of customer contact with the most appropriate of the above dimensions. short waiting tolerance is most closely matched to ________.

customer contact

which of the following statement is not true for break-even analysis?

break- even point where fixed cost line and variable cost line intersect with each other on a volume-cost graph

_________ is any activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides one or more inputs for it's customers

process

operations management refers to the systematic design, direction, and control of ________ that transform _______+_ into products and services

process, inputs

a major assumption of stability of demand is important for justifying which of the following layout types

product-oriented

order winers and qualifiers _____

ramin constant over time

companies that do no have operations in China find it difficult to complete based on the basis of low prices with with companies that do. instead those companies tend to complete based on_____

speed and small production runs

which of the following would be considered an advantage of global competition?

strong global competition and increased worldwide demand

budgeting recruiting and scheduling are example of a _______

support process

environmental scanning would not provide information on_____?

the firms internal inefficient distribution system

a firms core competencies should determine it's core process

true

a layout is the physical arrangement of human and capital resources used by process clustered together into operations

true

an operations and supply chain strategy must be integrated with the organization's corporate strategy.

true

customer involvement reflects the ways in which customers become part of the process

true

decisions regarding flow of goods and services through the facility are part of the production process structure

true

divergence is the extent to which the process is customized with considerable latitude on how the tasks are preformed

true

fixed atomization maximizes efficiency and results in the lowest variable cost per unit possible with high output volume

true

flexibility is a possibility competitive priority

true

process decisions are strategic in nature

true

strategic plans are developed farther into the future than tactical plans

true

supply chain process are simply business processes that have either external customers or external suppliers

true

the common denominator for decisions on service process is primarily customer contact

true

the degree of process divergence is what keeps a large batch process from being economically produced using a line process

true

petroleum refineries typically use continuous flow processes

ture