Org B 320 Chapter 11 Quiz

Which of the following is the best illustration of functional conflict?

*The human resource manager told the accountants their wage requests were unreasonable so the accountants obtained wage surveys to help the company revise its salaries.*, Sam was angry with Ted so he beat him in tennis, management locked the doors until the labor contract was ratified

Which of these conclusions from the Robbers Cave experiment is false?

*competing against each other in competitive sports that have rules reduces subsequent levels of intergroup conflict and hostility*, assigning people to different groups and encouraging group cohesiveness is sufficient to create intergroup conflict, intergroup conflict contributes to perceptual distortion and negative stereotyping of the other group, intergroup conflict causes each group to become more cohesive

Which of these actions would most likely lead to a win-win relationship between two groups?

*one group proposes that the decisions be made by consensus*, one group tries to isolate the other group, one group says it will withdraw if the solution is not reached

Which of these statements is false regarding the effects of intergroup conflict?

*productivity is best when intergroup conflict is eliminated*, sometimes productivity improves when conflict increases, conflict can be so intense that it damages group productivity, conflict can be beneficial because it increases levels of arousal and motivation

Which of these statements about organization citizenship behaviors is false?

*we are more likely to help people from a different culture with unusual customs*, they contribute to making organizations more effective and boost morale, people who have greater moral development are more likely to perform them, they are more likely to occur when we see others being helpful, they are less likely to occur when we are with others who do not respond

Altruism is defined as behavior that is motivated by

A regard for others with no expectation of reciprocal rewards

Altruism is more likely to occur when the recipient is

About your same age and social status

An example of intergroup competition is when

An apartment of five women challenge an apartment of four men to see who can sell the most coupons for a charity

Which of these statements depends most on the situation to be true?

Cohesive groups are more productive than non-cohesive groups

In general, dysfunctional intergroup relations can be improved by

Greater collaboration among groups

Superordinate goals refer to

Higher-level goals that can be achieved only by collaboration between conflicting parties

What was learned from the trucking game by giving the players a gate?

If they had a gate they tended to use it for their own gain

Which of these conditions reduces the probability of a win-lose situation?

Including the other group in the discussion

The attractiveness of group membership increases with

Increased interaction among group members

What happens to a groups perceptions when it engages in conflict with another group?

It over-examines its own performance and under-evaluates its opponents

Which of these factors would be expected to increase the likelihood of organizational citizenship behaviors?

People are treated fairly

Two McDonald outlets in the same city demonstrate what type of interdependence?

Pooled

If top management attempted to resolve the conflict between two departments by bringing uncertain issues to a vote and then issuing rules on how they should interact, this method would be considered a ____ strategy.

Power intervention

The research method for studying conflict that uses at 2x2 payoff matrix is called

Prisoners dilemma

A human resource manager who tells union contract negotiators "look, we're all in this together; if we don't compromise foreign companies will destroy us" is using which conflict resolution technique?

Superordinate goals

An important difference between competition ad conflict is that although people are pursuing their goals in both conditions, in conflict the members

Try to prevent their opponents from reaching their goals

On the continuum of concern for others versus self interest, where would acts of common courtesy fall?

altruism

In which of the following situations would competition be unwise and possibly lead to undesirable consequences?

competition between the six members of a shoe department sales team to see which had the most sales

What was learned in the trucking game by allowing players to use a gate?

conflict was highest when both players had access to a gate and neither side made a profit.

In order to stimulate conflict, a manager might

make resources scarcer

The potential for intergroup conflict is lowest when there is

pooled interdependence

Two sales representatives had been disputing for a long time over which of them should be allowed to service the account of a client. When the client announced that it was planning to use a different product, the conflict suddenly ended and the two representatives began to work together to save the account. This conflict resolution illustrates which strategy.

superordinate goals

What motivates people who are working on a neutral, independent activity to turn it into a competitive situation and race against each other?

the excitement of a challenge or to compare one's abilities

Which of these factors would reduce the cohesiveness of a bowling team?

the team was defeated in its final match of the regional tournament

The members of the public utilities department think they are seriously underpaid and overworked. They have tolerated this in the past and done their best in spite of feeling mistreated. Now, the city is encouraging the departments to have group discussions to improve the unity in each department. What will be the likely consequence of these group discussions for the employees in the public utilities department?

they will become more cohesive and less productive