org mana. chapter 15

It is very difficult to ruffle Doreen's feathers. She has been called a rock, steadfast, slow to anger, calm in the middle of the storm. Doreen is high in ________. 1) emotional stability 2) sensing 3) conscientiousness 4) thinking

A

People who identify opportunities, show initiative, take action, and persevere until meaningful change occurs are said to have ________ personalities. 1) proactive 2) self-aware 3) reactive 4) agreeable

A

The Hawthorne Studies proved that ________. 1) there is a correlation between job satisfaction and productivity 2) a high level of job satisfaction causes higher production 3) a high level of productivity causes higher job satisfaction 4) there is no relationship between job satisfaction and productivity

A

The cognitive dissonance theory proposes that the intensity of the desire to reduce dissonance is determined by ________. 1) importance, influence, and rewards 2) resources, commitment, and organizational structure 3) stability, position, and power 4) awareness, status, and punishments

A

The influence of models depends on how well an individual remembers the model's behavior. This refers to the individual's ________. 1) retention process 2) motor reproduction process 3) attentional process 4) observational skills

A

When people judge someone on the basis of their perception of a group to which that person belongs, they are using the shortcut called ________. 1) stereotyping 2) self-serving bias 3) assumed similarity 4) the halo effect

A

________ is a performance measure of both the efficiency and effectiveness of employees. 1) Employee productivity 2) Organizational citizenship behavior 3) Job satisfaction 4) Employee morale

A

The three components that make up an attitude are ________ components. 1) cognitive, affective, and behavioral 2) active, behavioral, and adjustable 3) emotional, creative, and environmental 4) intentional, reactive, and adjustable

A

Which component of attitude is reflected in the sentence, "This is the best way to get to our destination"? 1) cognitive 2) behavioral 3) emotive 4) affective

A

In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting. 1) extraversion 2) agreeableness 3) conscientiousness 4) emotional stability

B

In the statement, "The highway is very busy at 5 p.m. and is scary to drive on, so I'll wait until 7 p.m. to go home," the phrase, "so I'll wait until 7 p.m. to go home," represents which component of an attitude? 1) cognitive 2) behavioral 3) emotive 4) affective

B

The words "I am the master of my fate, I am the captain of my soul" are consistent with someone who ________ 1) is high in openness to experience 2) has an internal locus of control 3) has an external locus of control 4) is out of control

B

________ is the tendency for individuals to attribute their own successes to internal factors such as ability or effort while putting the blame for personal failure on external factors such as luck. 1) Locus of control error 2) Stereotyping 3) Fundamental attribution error 4) Self-serving bias

D

"Cody has retired on the job" is an expression used to describe ________. 1) a person approaching full retirement age 2) an employee who is disengaged 3) someone who draws retirement income while continuing to work 4) a person on extended medical leave

B

An individual who is high in ________ is pragmatic, maintains emotional distance, and believes that ends can justify means. 1) self-esteem 2) Machiavellianism 3) self-monitoring 4) risk taking

B

A person who can adapt and adjust behavior to external factors has ________. 1) low self-esteem 2) an internal locus of control 3) high self-monitoring 4) high risk-taking ability

C

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________. 1) absenteeism 2) employee attitudes 3) turnover 4) productivity

C

Bill, a manager at a consulting firm, has been keenly analyzing the performance of a new recruit who turns out to be extremely intelligent. He concludes that she will be a good manager in the future even though her interpersonal skills are not half as impressive. This conclusion on Bill's part seems to be the result of ________. 1) stereotyping 2) selective perception 3) the halo effect 4) assumed similarity

C

Edward is the cheerleader type, always smiling, never makes an unkind statement, always looks for the good in people and situations. Edward is high in ________. 1) emotional stability 2) feeling 3) agreeableness 4) perception

C

Holland's theory proposes that satisfaction is highest and turnover lowest when ________. 1) the locus of control is internal 2) an employee is social and realistic 3) personality and occupation are compatible 4) an employee can adjust behavior to external factors

C

Kevin is a whirlwind as a research and development supervisor. His colleagues are surprised that even though he makes decisions very quickly and always with less information than others, his decisions are as good as anybody else's. This information implies that Kevin has ________. ) high intuition 2) high Machiavellianism 3) high risk-taking ability 4) low cognitive dissonance

C

The study of group behavior includes the study of ________. 1) perception, motivation, and learning 2) attitudes and personality 3) norms, roles, and leadership 4) organization structure and culture

C

According to the Big Five Model of personality, a person who has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual is described as ________. ) conscientious 2) extraverted 3) emotionally stable 4) open to experience

D

Andrea closely monitors the job satisfaction of her subordinates because she believes ________. 1) she will be rated in this area on her performance evaluation 2) it is hard to discipline an employee because of the employee's attitude 3) low satisfaction leads to counterproductive behaviors 4) satisfied workers are more productive

D

Brianne has been coming in late and producing less recently, obviously dissatisfied with her job. Her supervisor would like to know how to deal with these behaviors so they don't spread to other employees. His wisest course of action would be to ________. 1) discipline her for being late 2) send her to HR for employee counseling 3) ignore them and hope the situation resolves itself 4) discover the source of her dissatisfaction

D

Emotional intelligence has been shown to be ________. 1) negatively related to job performance at all levels 2) negatively related to job performance in middle management only 3) positively related to job performance only in mechanistic organizations 4) positively related to job performance at all levels

D

If you are a good planner and purposeful, you would probably score high on the ________ trait of MBTI®. 1) thinking 2) perceiving 3) introversion 4) judging

D

In the statement, "The highway is very busy at 5 p.m., and is scary to drive on, so I'll wait until 7 p.m. to go home," the word "scary" represents which component of an attitude? 1) cognitive 2) behavioral 3) practical 4) affective

D

When a manager molds an individual's behavior by guiding his or her learning in graduated steps, he is using ________. 1) retention processes 2) motor reproduction processes 3) programmed learning 4) shaping processes

D

Which one of the following is true according to the MBTI®? 1) Introverted types are practical and prefer routine and order. 2) Feeling types use reason and logic to handle problems. 3) Perceiving types are rigid and structured. 4) Judging types want control and prefer their world to be ordered.

D