Organizational Behavior - Ch. 11

Grace takes a broad perspective to problem solving and likes to consider many options and future possibilities. She has a long-term perspective and relies heavily on intuition and discussions with others, and is good at finding creative solutions to problems. Grace has a(n) ________ style.

conceptual

Individuals who are behavioral in their decision-making style...

have a tendency to avoid conflict.

The making of new mental connections regarding the creative task or problem at hand is represented in the _________ stage of the creative performance process.

idea generation

(True or False) Evidence should never be used to make a decision, only to inform or support it

False

(True or False) The degree to which people focus on either task and technical concerns or people and social concerns when making decisions is known as their analytical preference.

False

(True or False) The last step in Bagley's decision tree is, "Does the proposed action maximize shareholder value?"

False

(True or False) The rational model of decision making explains how managers actually make decisions.

False

(True or False) Intuition is represented by two distinct processes-one automatic, involuntary, and mostly effortless; and the other being controlled, voluntary, and effortful.

True

(True or False)To reduce groupthink, someone should be given the role of devil's advocate.

True

Managers use _______ in three different ways: to make a decision, to inform a decision, and to support a decision.

evidence or data

In making a decision, evidence...

forms the basis of the decision

What is a disadvantage of group decision making

more pressure to perform.

In the _________ bias, a decision-maker subconsciously decides something even before investigating, and then seeks information that supports the decision.

Confirmation

What are the eight common symptoms of groupthink?

Invulnerability, Inherent morality, Rationalization, Stereotyped views of opposition, Self-Censorship, Illusion of Unanimity, Peer Pressure, and Mindguards

What is an assumption underlying non-rational models of decision making?

Rational decision making is a struggle