Organizational Behavior ch 8

One step in the bounded rationality decision-making process is to

boil the problem down to something that is easily understood.

The moderate correlation between learning and job performance may be underestimated because

it is difficult to measure tacit knowledge, which is relevant to task performance, due to its unspoken nature.

The process of generating and choosing from a set of alternatives to solve a problem is called

decision making

Emotionally charged judgments that arise through quick, nonconscious, and holistic associations are known as

intuition

A formalized method of training in which employees observe and learn from employees with significant amounts of tacit knowledge is known as ______ training.

behavior modeling

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

false

Negative reinforcement occurs when there is the removal of a consequence following an unwanted behavior.

false

Of the knowledge contained in organizations, 90 percent is explicit knowledge.

false

Behaviors are reinforced after a certain number of them have been exhibited under a ______ schedule of reinforcement.

fixed ratio

A decision that is somewhat automatic because people's knowledge allows them to recognize and identify a situation and the course of action that needs to be taken is known as a(n) ______ decision.

programmed

The tendency for people to see their environment only as it affects them and as it is consistent with their expectations is known as

selective perception

When the knowledge, skills, and behaviors used on the job are maintained by the learner once the period of learning ends, and generalized to the workplace once the learner returns to the job, this is known as

transfer of training

The performance-avoid orientation is associated with high levels of anxiety and lower levels of learning.

true

Employees with higher levels of expertise may become more highly valued commodities on the job market, thereby reducing their levels of continuance commitment.

true

Tacit knowledge is

typically job- or situation-specific.