Organizational Behavior: Chapter 1

Decision making- Place the steps to the 3 Stop approach to decision making in order.

1. Define the Problem 2. Identify the Causes 3. Make Recommendations (page 22-23 A)

Integrative Framework- Input elements of the Integrative Framework

Environmental Characteristics Personal Factors (page 26,27 A)

Integrative Framework- Process/outcome elements of the Integrative Framework

Individual Level Organizational Level Group/Team level (page 26 27 A)

Integrative Framework-The __________________________________ can be used at all three stops of the problem solving process.

Integrative framework (page 29 A)

Problem solving-Sigrid is trying to determine why so many people in her department are transferring to a different department. She decides to focus on person factors to solve the problem. Which of the following should Sigrid do?

Sigrid should consider other factors in addition to person factors.

Ethical- True or False: According to research, almost half of teens feel pressure to perform at any cost.

True (page 13 B)

Problem Solving- Eradicating or getting rid of the situation that is causing the problem is known as _______________________ problems.

dissolving (page 30 A)

Soft skills

interpersonal skills and personal attributes (page 6 B)

Hard skills

technical expertise and knowledge (page 6 A)

Problem Solving-When selecting alternative solutions, it is important to consider:

who will be supporters who will be resisters resources

Human capital

skills development (page 9 A; table 1.2 page 10)

Decision Making- Match the steps for graduation and time management to the 3-stop Approach

Stop 1: Have several opportunities, but want to graduate on time. Options: courses, study abroad, internship Stop 2: Evaluate budget and personal values and aspirations. Situation: Already qualified for study abroad, credits up to date. Stop 3: Potential alternative- study abroad, internships fall, course load fall to work at the same time. (page 22-23 A)

Problem Solving- In today's complex world, problem-solving skills are increasingly important as workers are called upon to think ______________________ and make real-time _________________________________.

critically decisions

Environmental characteristics- The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called

environmental characteristics (page 23 D)

Process- Which of the following are the three levels that OB distinguishes among?

individual group organizational

Social Capital- A firm can improve its selection process for new hires by:

leveraging employee relationships (page 11 A)

Person Factors- Select all that are influenced by person factors

career job aspirations (page 23 A)

Social capital

personal network (page 9 A; table 1.2 page 10)

Problem Solving- Systematically bridging the gap between actual and desired outcomes is called ____________________________________.

problem solving (page 20 A)

Problem Solving- Which of the following statements about constraints in selecting problem-solving solutions is true?

You should consider various constraints before making a selection. (page 29 B)

Ethics- Sustainable businesses are led by CEO's who take a _____________________-centered, inclusive approach.

people (page 15 B)

Ethics- Corporate _________________________ is prevalent even though most leaders are dedicated to operating ethical organizations.

corruption (page 14 A)

Problem- The definition of a(n) __________________ is when our desired outcomes do not match the actual situation.

problem (page 20 B)

Problem Solving- Select the three common elements in choosing among alternatives to arrive at an effective solutions

selection criteria consequences choice process (page 30 B)

Ethical-Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work.

decision making organizational culture leader behavior reward systems (page 13 A)

Ethics- A situation with 2 choices, neither of which resolve the situation in an ethically acceptable manner is called a(n)

ethical dilemma (page 15 A)

Integrative Framework-Applying the _______________________________ or systems approach to OB can aid in problem solving

integrative framework (page 29 A)

Problem Solving- Which of the following are potential constraints during problem solving?

lack of time lack of information lack of money (page 29 B)

Effective managers understand the interplay between __________________and ______________________________ characteristics.

person environmental (page 25 A)

Person Factors- The various characteristics that make individuals unique are known as

person factors (page 23 C)

Ethics- Select reasons people are unethical at work.

pressure from supervisor personal motivation to perform reward systems that offer incentives for bad behavior (page 18 A)