Organizational Behavior Exam

Which of the following statements is true regarding a work team?

Work teams generate positive synergy through coordinated effort.

Which of the following is a shortcut used in judging others by making generalizations?

stereotyping

Leadership is best defined as ________.

the ability to influence a group toward the achievement of a vision or set of goals

Virtual teams are characterized by ________ in comparison to teams which interact face-to- face.

the use of computers to interact

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives and when employees have high human capital.

turnover

Transformational leaders enhance performance of employees by ________.

instilling pride in employees

Groupthink is most commonly seen in the group decision-making approach using ________.

interacting groups

________ refers to a gut feeling not necessarily supported by research.

A) Intuition

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

A) Job satisfaction

Anna Jonas owns a manufacturing firm in Indonesia and strongly believes that it is important that workers' rights be respected. However, because of the recent economic meltdown, she makes the management pay workers a wage which is below ethical standards. In addition, the working conditions are below standards because of low investment in safety equipment. She knows her actions are unethical but continues to do so to avoid major losses. Jonas is most likely to be experiencing ________.

A) cognitive dissonance

Employees with ________ strongly identify with and care about the kind of work they do.

A) high job involvement

A transactional leader is likely to ________.

A) reward employees for the work that they have done, thus recognizing accomplishments

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________

B) job involvement

Which of the following is true about the correlation between salary and job satisfaction? A) Pay is not related to job satisfaction for employees in underdeveloped countries. B) Salary and perks do not have a role in overall happiness of employees from poor countries. C) Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living. D) Financial perks and benefits always create job satisfaction irrespective of standards of living. E) High salary level always creates organizational commitment.

C) Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.

14) According to Mintzberg's classification of managerial roles, a(n) ________ searches the organization and its environment for opportunities and initiates projects to bring about change.

C) entrepreneur

________ refers to basing managerial decisions on the best available scientific proof.

D) Evidence-based management

Which of the following statements is true regarding team composition? A) A team's performance is merely the summation of its individual members' abilities. B) High-ability teams find it hard to adapt to changing situations. C) Agreeableness is the only personality dimension that aids the ability to work in groups. D) In successful teams, members should be selected to ensure all the various roles are filled. E) A high-ability team will function well irrespective of the deficits in the abilities of the leader.

D) In successful teams, members should be selected to ensure all the various roles are filled.

Which of the following statements is most likely to be true about differences between men and women in relation to emotional reactions? A) Men are more emotionally expressive than women. B) Men experience emotions more intensely than women. C) Women express anger more frequently than men. D) Women tend to hold onto emotions longer than men. E) Men display positive emotions more frequently than women.

D) Women tend to hold onto emotions longer than men.

According to Mintzberg's classification of managerial roles, the role of a(n) ________ is to make or approve significant organizational decisions and assign human, physical, and monetary assets.

D) resource allocator

Effective teams translate their common purpose into ________ goals.

D) specific

Which of the following is a characteristic of emotions?

Emotions are short-lived feeling experiences.

________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Mood

Which of the following statements is most likely to be true regarding moods?

Moods are cognitive in nature.

________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.

Self-managed work

_______ leaders inspire followers to transcend their self-interests for the good of the organization and can have an extraordinary effect on their followers.

Transformational

________ is defined as a psychological state that exists when you agree to make yourself vulnerable to another because you have positive expectations about how things are going to turn out.

Trust

Katherine Connor started her day with a cup of coffee while reading the newspaper. However, something about the day makes her feel low. When she reaches the office, she feels upset and distracted from work although she cannot pinpoint a reason for feeling this way. She continues to feel upset and distracted through the rest of the day. Which of the following is she most likely to be experiencing?

a mood

Which of the following is an advantage of group decision making when compared to individual decision making?

increased diversity of views

The three components of an attitude are:

cognition, affect, and behavior.

What is the first step in the rational decision-making model?

defining the problem

According to the situational leadership theory, if followers are unable and willing to do a task, then a leader needs to ________.

display high task and relationship orientation

The role of a(n) ________ is a type of informational role according to Mintzberg's classification of managerial roles.

disseminator

Which of the following terms refers to a person's ability to detect and to manage emotional cues and information?

emotional intelligence

Rachel Hartley is a former top management graduate student who now works as a project manager at a retail firm. However, despite her strong educational background, she often finds it difficult to manage her team efficiently. She is not able to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done. Which of the following does Hartley suffer from?

low emotional intelligence

To get his company through some hard economic times, Ben's working hours have just been reduced from 40 hours a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve and he can go back to working full time. Which of the following types of response is being displayed by Ben?

loyalty

Negative affect is a mood dimension consisting of ________ at the high end.

nervousness

Charismatic leaders ________.

propose a vision of the future that is better than the status quo