Organizational Behavior

job satisfaction

An affective or emotional response toward various facets of one's job

Sterotype

An —. is an individual's set of beliefs about the characteristics of a group.

internal ; external

Atits most basic, a person's behavior can be attributed to either __ or __ factors

Proactivity

Core self-evaluations represent a broad personality trait comprised of all but one of the following. Which one?

Organizational citizenship behavior

Discretionary individual behavior that promotes the effective functioning of the organization is

True

Diversity represents the multitude of individual differences and similarities that exist among people.

False

Encoding refers to the process of becoming consciously aware of something or someone.

False

Intellectual intelligence refers to the ability to solve everyday problems by utilizing knowledge gained from experience.

True

Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.

True

Legitimate power refers to the authority that a manager has by virtue of his or her position in an organizational hierarchy.

true

Managing diversity gives an organization the ability to grow and maintain a business in an increasingly competitive marketplace

Conscientiousness

People who are dependable, responsible, and achievement-oriented are likely to score high on:

True

Personal value refers to abstract ideals that guide one's thinking and behavior across all situations.

An external locus of control

Petra made a large mistake on a report she submitted to her boss, and it ended up costing the company a significant amount of money. When asked why this had occurred, she blamed one of her co-workers for giving her erroneous information for the report. Petra is expressing:

Higher performance ratings and lower organizational costs

Research has demonstrated that organizational citizenship behavior is positively related to:

emontional intelligence

The ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions is called:

Event, semantic, and person

The categories of memory that social perception involves are:

Personality

The combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity is known as:

Affective, cognitive, and behavioral

The components of attitudes are:

Leader-member relations, task structure, and position power

The dimensions of situational control in Fiedler's model are:

Is that managers have little or no impact on fixed differences

The distinction between flexible and fixed individual differences:

Organizational commitment

The extent to which an individual identifies with an organization and commits to its goals is called:

Selective attention and comprehension

The first step of the social perception process is:

Leader-member exchange

The leadership theory that is based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them is

task oriented

The primary purpose of __ behaviors is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

Perception

The process that enables us to interpret and understand our surroundings is called:

False

The situational leadership theory attempts to identify personality characteristics or interpersonal attributes that can be used to differentiate leaders from followers.

True

Universal emotions include Anger, Fear, Sadness, Happiness, Disgust, and Surprise.

False

Voluntary turnover has always negative outcomes.

narcissism

Which of the following interpersonal traits has research shown to have a negative relationship with leadership effectiveness?

turnover

Which of the following is not a key workplace attitude that managers should track?

Matching the behavior to the situation

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

Self-efficacy can be developed

Which of the following statements about self-efficacy is true?

The findamental attribution bias says that we tend to overatribute others behaviors to ____ factors.

internal

Consideration

involves leader behavior associated with creating mutual respect or trust and focuses on a concern for group members' needs and desires.

Intelligence

represent(s) an individual's capacity for constructive thinking, reasoning, and problem solving

need fulfillment

the idea that satisfaction is determined by the extent to which the characteristics of a job allow an individual to fulfill his or her physiological or psychological deficiencies is captured by the —- model

Affirmative Action

— is(are) an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

Implicit leadership

—- theory is based on the idea that people have beliefs about how leaders should behave and what they should do for their followers.