Organizational Behavior Quiz 2

__________ diversity refers to differences in the concentration of valuable social assets or resources such as rank, pay, decision-making authority, and status. A. Variety B. Token C. Disparity D. Ethnocentrism E. Separation

Disparity

__________ refers to the variety of observable and unobservable similarities and differences among people. A. Diversity B. Race C. Ethnocentrism D. Ethnicity E. Stereotyping

Diversity

The belief that one's culture is superior to all others is called A. the "like me" bias. B. bigotry. C. ethnocentrism. D. perceived threat of loss. E. stereotyping.

ethnocentrism.

Which term refers to the degree of anxiety people feel in new situations? A. Decision-making difficulty B. Uncertainty avoidance C. Social anxiety disorder D. Masculinity E. Power distance

Uncertainty avoidance

The board of directors in a public corporation is responsible for A. auditing the company's financial statements for accuracy. B. recommending new products and services. C. controlling the day-to-day operations of the firm. D. protecting the company from harsh overseas competition and lower labor costs. E. ensuring decisions by senior managers are in the best interests of the shareholders.

ensuring decisions by senior managers are in the best interests of the shareholders.

Stereotypes are typically based on all of the following characteristics EXCEPT A. race. B. religion. C. disability. D. nationality. E. ethics.

ethics

One way organizations can address privacy concerns on the Internet is to A. keep all data collected confidential. B. publicly display any information collected by the company. C. post a privacy policy on the company's website. D. avoid collecting any private information. E. share collected data only with firms that pay for access.

post a privacy policy on the company's website.

Matching senior employees with diverse junior employees so that the employees can learn more about a different group in the workforce is a diversity management technique referred to as A. supervisory mentoring. B. cultural mentoring. C. diversity mentoring. D. generational mentoring. E. reciprocal mentoring.

reciprocal mentoring.

If an organization's managers show bigotry or prejudice toward a group of employees, what are the potential consequences to the organization? A. There are no consequences to a business that exhibits prejudice or bigotry. B. Financial and legal consequences could result. C. Only legal consequences can result. D. Only financial consequences can result. E. None of these are correct.

Financial and legal consequences could result.

Diversity management involves which of the following? A. Creating fair company policies and practices B. Giving all employees equal access to mentors C. Providing diversity training programs D. Giving all employees equal access to performance feedback E. All of these are correct.

All of these are correct

Which of the following contributes to diversity? A. Life experiences B. Educational background C. Geographic location D. Age E. All of these are correct

All of these are correct

Which term refers to the ability to interact effectively with people of different cultures? A. Tolerance B. Racial knowledge C. Egalitarianism D. Ethnocentrism E. Cultural competence

Cultural competence

Which of the following is an example of surface-level diversity? A. Ethnicity B. Pay differences C. Knowledge D. Work experience E. Personality

Ethnicity

Which of the following statements about information technology is NOT true? A. It has resulted in leaner organizations. B. It provides more flexible operations. C. It has provided more down time for employees. D. It has increased collaboration among employees. E. It has improved management processes.

It has provided more down time for employees.

Which of the following statements does NOT describe individualistic cultures? A. It is important to stand out in the crowd. B. It is important to fit in with the group. C. Tasks are more important than relationships. D. Promotion is based on skills and rules. E. People are more concerned with themselves than with their work groups.

It is important to fit in with the group.

__________ workers are hired because of what they have learned through specialized training. A. Contingent B. Tiered C. Knowledge D. Offshore E. Outsourced

Knowledge

Which term refers to the degree to which people accept as normal an unequal distribution of power? A. Masculinity B. Span of control C. Strength differential D. Orientation to authority E. Privilege difference

Orientation to authority

Which of the following is a cultural dimension identified by Hofstede? A. Ethical idealism B. Groupthink C. Power distance D. Workforce diversity E. Consumer behavior

Power distance

__________ diversity occurs when there are differences in position or opinion among group members, especially regarding group goals or processes. A. Variety B. Disparity C. Separation D. Surface-level E. Complex

Separation

Title VII of the Civil Rights Act of 1964, which was further amended in 1991, prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included? A. Sexual orientation B. Race C. Sex D. Religion E. National origin

Sexual orientation

When you notice that someone is tall, you are recognizing which type of diversity? A. Longitudinal diversity B. Surface-level diversity C. Deep-level diversity D. Attitudinal diversity E. Ethnocentrism

Surface-level diversity

__________ refers to observable characteristics in people, such as race, age, ethnicity, physical abilities, and gender. A. All-level diversity B. Surface-level diversity C. Deep-level diversity D. Ethnocentrism E. Cultural competence

Surface-level diversity

Which of the following is true about employees working in the same company but in different locations? A. Their behaviors may differ within and across countries. B. Their behaviors will be mostly the same, regardless of their location. C. Their behaviors at work are not important. D. Their behaviors will have little to do with their locations. E. Their behaviors will be the same among employees within the same country but may differ among employees in different countries.

Their behaviors may differ within and across countries.

What is the most important factor in maximizing the positive effects of a diverse workforce within an organization? A. A clearly written policy manual B. Support from lower-level managers C. Affirmative action D. Top management support E. Labor unions

Top management support

A business that combines and transforms resources into tangible outcomes that are then sold to others is called A. a manufacturing organization. B. a biotechnology firm. C. an information technology firm. D. a service organization. E. a hybrid organization.

a manufacturing organization.

A typical characteristic of a knowledge worker's career path is A. the chance to take on substantial management responsibilities. B. more frequent training in management tasks. C. less specialized training. D. compensation equivalent to that available to management. E. freedom from specialized technical work.

compensation equivalent to that available to management.

A __________ worker is not employed by the company full-time. A. tiered B. knowledge C. contingent D. direct E. flex-time

contingent

Organizational functions that are typically outsourced include all of the following EXCEPT A. payroll. B. human resource training. C. corporate governance. D. facility maintenance. E. food service tasks.

corporate governance.

Car makers design and produce new model cars more quickly now than in the past. This is an example of A. effective leadership. B. decreased cycle time. C. increased employee morale. D. valued diversity. E. low-cost production.

decreased cycle time.

Ignoring issues related to diversity can be costly to organizations because it can lead to A. decreased turnover. B. lower productivity. C. an increase in employee lawsuits. D. increased tension among workers. E. None of these are correct.

decreased turnover.

Psychological contracts create __________ promises and obligations between employees and the employer. A. ethical B. unethical C. implicit D. explicit E. absolute

implicit

Deep-level characteristics are those considered to be A. gender-based. B. observables. C. invisible. D. irrelevant. E. age-related.

invisible

Stereotypes can best be defined as A. favoring people similar to you. B. focusing on differences among people. C. grouping people into different categories. D. judgments about others that reinforce beliefs about superiority and inferiority. E. making generalizations about groups of people.

making generalizations about groups of people.

Uncertainty avoidance refers to the extent to which A. workers prefer unambiguous situations. B. workers focus on the future. C. acquisition of money and things is emphasized. D. aggressiveness is emphasized. E. authority is respected.

workers prefer unambiguous situations.

The AMD Co. makes computer chips that are installed in various computers. AMD is an example of A. a manufacturing organization. B. a biotechnology firm. C. an information technology firm. D. a service organization. E. a hybrid organization.

a manufacturing organization.