Organizational Comm Exam Two

Which one of the following is NOT a "System Component"?

d. Input-Throughput-Out-put(*) (pp 61-63)

In their study of the ideology of work and home life, Tracy and Rivera find male

d. focused more on describing their daughters' family lives rather than their work lives. (*) (p. 110)

Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?

d. indirect questions (*) (p. 129)

Michael is a sales representative who spends a great deal of time out on the road and infrequently communicates with the rest of his sales team. He is

c. an isolate. (*) (p. 67)

As a future PR specialist, you have to pay attention to

a. Network Roles b. Network Link Strength c. Network Multiplexity d. All of the above (*) (p.66-67)

Three people were fired at ABC Corporation. Eugene was fired because he was incompetent. Rita was fired because she was unethical. Kayla was fired because of economic conditions. This illustrates the systems property of

a. equifinality. (*) (p. 64)

Approaching organizational culture with the idea that there may be multiple manifestations of culture that are difficult to interpret represents which perspective of culture?

a. fragmentation (*) (pp. 76-78)

Which of the following is not a tactic used by newcomers to seek information?

a. in-group relationships (*) (p. 129)

The container metaphor points out that

a. organizational communication occurs within the container of an organization. (*) (p. 82)

When an organization tries to influence the adaptation of individuals, the process of _____ is occurring.

a. socialization (*) (p. 119)

The notion of duality of structure emphasizes that

a. we are producing and reproducing the structures that enable and constrain our behavior,(*) (p. 84)

The four key components of Deal and Kennedy's "strong cultures" are

b. values, heroes, rites/rituals, and the cultural network. (*) (p. 72)

Susan works as a firefighter in a male-dominated organization. She is often sexually harassed on the job by her male coworkers. When asked about the appropriateness of this behavior, Susan sighs, "Boys will be boys. What can I do about it, anyway?" According to the critical approach, Susan is

b. hegemonically contributing to the control of the patriarchal organizational power structure. (*) (p. 105)

Gail has been working as a seamstress for 20 years, but her job is soon going to be changed drastically as the plant she works in becomes automated. According to Marxist theory, Gail may become alienated when this happens because

b. management has control over the means of production. (*) (pp. 103-104)

The state reached at the "completion" of the socialization process is called

b. metamorphosis. (*) (p. 121)

What is deviation-reducing or corrective feedback?

b. negative feedback(*) (p. 63)

Demetrius is a graduate student in organizational communication. After much study, he's concluded that though there is a great deal of conflict in most organizations, the conflict is usually productive and leads to enhanced understanding and better decisions. Which frame of reference to organizational study is Demetrius adopting?

b. pluralist frame of reference (*) (p. 100)

The in-group, out-group continuum refers to the _________ of leader-member relationships.

b. quality (*) (p. 132)

Open systems are characterized by ____, or the ability to sustain themselves and grow

c. negative entropy(*) (p. 64)

According to Weick, the primary goal of organizations is to

c. reduce uncertainty. (*) (p. 69)

Of the three strategies used for exerting control in organizations, the one characterized by directly exerting authoritarian control is

c. simple control. (*) (p. 108)

If a researcher is interested in learning how power impacts outcomes like job satisfaction and performance, he or she is using a ________ approach.

c. traditional (*) (p. 101)

The themes identified by Peters and Waterman characterize excellent organizations as

d. staying focused on what they do best and avoiding radical diversification. (*) (pp.72-74 )

If a newcomer tries to see how far he or she can deviate from an organizational rule and observe the subsequent reaction, the _________information seeking tactic is being used.

d. testing limits (*) (p. 129)

According to the Montreal School of CCO, substance and meaning represents which part of the "co-orientation" process?

d. text (*) (p. 85)