Organizational Leadership - Chapter 12 Quiz
are members of the same race or ethnic group.
A key barrier to cross-cultural communication is to confuse people because they
are so busy, they listen selectively to problems.
A major listening problem many leaders face is that they
Be hard on the problem, soft on the people.
A master negotiator offers this advice about negotiating
is his or her characteristic speaking pattern.
A person's linguistic style
agree with the person criticizing you.
A useful variation of the collaborative style of conflict management is to
establishing rapport with group members.
Business jargon used in appropriate doses is useful in
social proof.
Department head Matt wants the department members to be convinced of the merits of a new procedure, so he gets a well-liked worker to promoted the new procedure. Matt is using the persuasion principle known as
placing the most important part of your message first.
Front-loading your messages refers to the communication technique of
search for the value in the difference between the two sides.
In contrast to conventional wisdom, another perspective about negotiation is to
different than but not inferior to yours.
In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is
a fundamental skill.
In terms of leadership and management, listening is
investigate what the other side wants.
Listening skills are particularly important when the negotiator wants to
"That's new information for me."
Luke wants to maintain dialog with group members. When a group member makes a suggestions, Luke should say,
Making the rounds
Team leader Steve wants to observe first hand the problems and progress within his group. Which of the following techniques would most likely suit his purpose?
take the time to build consensus.
To persuade group members to accept your idea, it is recommended that you
use confrontation and problem solving.
When attempting to resolve conflict between two group members, the leader is advised to
has a better chance of communicating persuasively.
When the person sending a message is perceived to be highly credible, he or she
Speaking slowly and clearly
Which one of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?
Speak loudly.
Which one of the following communication techniques is the most likely to make you appear powerful?
People want what they can have most of.
Which one of the following is the farthest removed from the six basic principles of persuasion?
