OS286 Ch. 10 Quiz

________ is an alternative dispute resolution technique in which a trained, third-party neutral actively guides disputing parties in exploring innovative solutions to the conflict.

Mediation

___________ represents an individual's general tendency to think, feel, and behave in ways associated with ethical and unethical behavior.

Moral character

Which of the following should a person do to avoid conflict?

Stop ignoring conflict.

Conflict in the workplace can lead to absenteeism and turnover

True

________ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Personality

Deidra was turned over for a recent promotion that her best friend at work received instead. Now she is focused on moving to a different department and is completely ignoring her best friend. Deidra is demonstrating the dominating conflict-handling style.

false: Deidra is demonstrating the avoiding conflict-handling style. She is showing passive withdrawal from the problem and is avoiding her best friend.

Which of the following is not a situation that commonly produces workplace conflict?

individual needs being met

The more members of different groups interact, the more intergroup conflict they will experience.

False: The contact hypothesis suggests that the more members of different groups interact, the less intergroup conflict they will experience.

Conflict is the energy created by the perceived gap between what we want and what we're experiencing.

True

One of the possible causes of incivility in the workplace is autocratic leadership

True

Which of the following tips should be used by employees having a personality conflict with another employee?

Emphasize problem solving and common objectives.

The obliging style of conflict handling involves low concern for self and low concern for others.

False: According to Figure 10.5, the obliging style of conflict handling involves low concern for self and high concern for others.

Wesley's boss at the Chuck Wagon restaurant expects that he will stay late to clean up the bar areas on Friday and Saturday nights. However, Wesley needs to be home to take over babysitting from his wife, who works a night shift. This is a work-life conflict.

True

The ___________ styles are inappropriate when the issue is important to you.

avoiding and obliging

________ is the conflict-handling style that is passive withdrawal from the problem and active suppression of the issue

Avoiding