PAF 311- Quiz Module 4.2

People resist change because:

All the above

Stress is frequently associated with or caused by:

All the above

When resistance to an organizational change effort due to a lack of knowledge or incorrect information, the first technique a manager should attempt is:

Education and communication

What strategy for overcoming resistance to change might work best when the resistance is comes from a powerful group?

Negotiation

Ir an employee does not clearly understand her job requirements, we might say there is some degree of:

Role Ambiguity

What best describes the situation where an employee has job expectations that are hard to reconcile or satisfy?

Role conflict

Functional stress allows a person to preform at his or her best at crucial times.

True

It is important that managers and leaders understand the different advantages and disadvantages that come with each strategy for overcoming resistance to organization change.

True

Leaders should expect resistance to organizational changes and develop strategies for coping with resistance.

True