PBA

A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?

Case status updates at the beginning of the step.

What type of step typically requires contextual instructions?

Collect Information

Select the two correct statements about work items in Agile Workbench. (Choose Two)

Feedback items are feature enhancement requests. User stories are the primary work items.

In a loan request application, candidates must enter their addresses from the past 10 years. What field types do you configure to collect this information?

Field group list

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator and Work Status. You must sort the Create Date values so that the most recently created cases appear at the top of the list with the remaining cases descending from newest to oldest. How should you design the report to support this requirement?

For the Create Date property, select Highest to Lowest sort type.

Pega's low-code ________________ allows users to build integrations using a drag and drop interface

Integration Designer

In a mortgage application, the user creates a loan request. Before approving the loan request, the loan officer must receive the appraisal results. How can you configure the case types to reflect the loan request and appraisal relationship?

Make loan request a parent case type and appraisal a child case type.

An Applicant case captures the language skills of a candidate. What type of field do you configure for users to enter language skills?

Text (single line or paragraph)

What is a benefit of Pega low-code development?

The Pega low-code development tools create the code for you.

When a process is configured to create temporary cases, which of the following occurs when a user creates a case?

The case is stored in memory.

Which of the following statements are true about the dashboard? (Choose Two)

The dashboard displays key performance indicators (KPIs) and operational information about your application. Each role-based interface includes a dashboard tailored to the role.

Automating decisions based on business logic enables ____________________.

application users to focus on more nuanced decisions that require business expertise

When modeling the life cycle of a case, stages represent a _______________ or a _________________.

transfer of authority significant change in the status of a case

Which of the following is the function of the Deployment Manager? · Supports continuous integration and continuous delivery · All of the above · Allows scheduling and control of automated test scripts · Provides consistency for branch migration and promotion to production

· All of the above

Which of the following describes why Pega bases project delivery on Scrum methodology? · All of the above · Customer feedback is constant · Testing begins almost immediately · Change is hard to accommodate · Partners and clients can both implement

· All of the above Correct! Scrum plays crucial role in delivering successful Pega project. · Customer feedback is constant · Testing begins almost immediately · Change is hard to accommodate · Partners and clients can both implement

Which of the following is NOT a Prepare phase activity? · Enablement Planning · Create the Product Backlog · Build and Unit Test · Establish Governance

· Build and Unit Test Correct! Prepare is in advance of Sprint 1. Build starts in Sprint 1 when the prototype is converted into the final solution.

How can you get a head start in delivering a Pega project? · Choose a strategic application that best fits the intended solution · Deliver with App Studio · Make the most of Pega's out-of-the-box test and development enablers · All of the above

· Choose a strategic application that best fits the intended solution · Deliver with App Studio · Make the most of Pega's out-of-the-box test and development enablers · All of the above Correct! Stragetic application, App Studio, and Pega test and development enables all gives you a head start in Pega project.

Which of the following are NOT included in the Three Pillars? · User stories · Channels · Microjourneys™ · Data

· User stories Correct! User stories are used to implement one or more Microjourneys, but they are not part of the Three Pillars.

Which scenario might benefit from using a temporary case?

Airline customers view their travel itinerary or submit a request to modify their itinerary, subject to fees.

Which requirement could be satisfied with an optional user action?

Allow a user to transfer a case to another employee at any stage of the case.

Identify the use case that requires creating a new role.

An additional combination of channel interface and permissions is necessary.

In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?

Enable assignment notifications for the case type.

A business process requirement states that users should be able to modify the shipping address at any time without interrupting the primary path of the case. Which of the following options is the best way to design for this requirement?

Add an optional action to the case type.

You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?

Add the applicant's name, loan office, and loan amount properties.

Management reports that an unacceptably large number of cases are incorrectly identified as potential duplicate cases. Which two approaches can you use to modify the duplicate case search process so that the process produces fewer invalid duplicates? (Choose Two)

Adjust the condition weights. Increase the threshold value.

A _________organizes related data in an application and a _________links the data to the system of record.

A (data type) organizes related data in an application and a (data view) links the data to the system of record.

Which of the following statements about microjourneys is true?

A Microjourney™ represents one customer goal for a single persona through a single channel.

What is the difference between a field group and a field group list?

A field group stores the values of a group of related properties, and a field group list stores a list of grouped values.

How is a data record different from a data type?

A new data record generally does not impact the business process whereas a change to a data type generally does impact the business process.

Which two scenarios are examples of design for change? (Choose Two)

A portion of the application development project scope includes constructing a dedicated web page for changing Pega environment settings. A service-level rule that defines the response time for customer requests is delegated to a business owner who anticipates frequent changes to accommodate market conditions.

Which two of the following are use cases for calculated fields configured with functions? (Choose Two)

A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are in a field group list. A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.

A Microjourney™ delivers _____________________.

A single customer goal, a single persona, a single channel

What are two reasons for using a theme to style your application? (Choose two.)

A theme applies consistent colors and typography to elements throughout the application. A theme makes for easier user interface maintenance.

Which of the following scenarios leverages case life cycle design?

A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.

Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)

Add a Change Stage step. Configure automatic stage transitioning in the stage contextual property panel.

What task must you perform to persist a temporary case?

Add a Persist Case step to the process.

You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How can you ensure that only cases with the same create operator are evaluated?

Add a basic condition where the create operator in an existing case is the same as in the current case.

Which two statements identify why you should automate correspondence? (Choose Two)

Automating correspondence allows for sending consistent information to users. Automating correspondence allows you to send timely communication.

In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, the Payment case Pay-37 and Packaging case Pac-56 are created.Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?

Both Pay-37 and Pac-56 must be resolved before PO-11 can be resolved.

In an online banking application, a Transaction inquiry case is created when a suspicious transaction is detected. If the customer verifies that the transaction was unauthorized, Pega Platform creates a Fraud investigation case, which can be spun off into investigations as appropriate. Details about the transaction are collected in the Transaction inquiry case. Those details are populated in the Fraud investigation case. How do you achieve this configuration in App Studio? (Choose Two)

Configure Transaction inquiry as a parent case and Fraud investigation as a child case. Propagate the transaction data from the parent case to the child case.

In a mortgage loan case type, applicants enter data in the Credit score, Income, Assets, Liabilities, and Loan amount fields. The data is submitted on different processes in the case type. The system informs applicants that, based on the data they provided in the Financial information stage, there are no loans available, and the case does not enter the Loan stage. How would you configure the case type to perform the data validation described in this scenario?

Configure business logic validation on the Loan stage

In a customer service case type, customers can indicate that they are interested in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey stage. Otherwise, the case resolves automatically. How do you configure this behavior?

Configure the Customer Survey stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.

What is the role of data records in an application?

Data records provide access to data that is used to process cases but is not part of an application.

Which three design concepts help achieve a better user experience? (Choose Three)

Design systems Interaction design Goal alignment

Which scenario describes the appropriate use of an Approve/Reject step?

Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the candidate evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the candidate.

Which objects are represented as Features in Agile Workbench?

Microjourney™

Drag the words into the correct boxes On a (______), you define a condition with comparators to determine when the (______)is skipped. On a (______), you define a condition with comparators to determine when the (______)is executed. process- stage - process - stage

On a (stage), you define a condition with comparators to determine when the (stage) is skipped. On a (process), you define a condition with comparators to determine when the (process) is executed.

The legal department references state and local laws on multiple forms in the company's HR application. Stakeholders would like the references styled differently to distinguish the content. How do you implement the requirement to apply font styling on all legal references found in the application?

Open the application theme and add a new theme text that maps to a text element for legal references.

Which two of the following statements are true about Pega Robotic Automation -RPA? (Choose Two)

Opens and updates information by using the system of record's user interface. Allows for integration with a system of record that does not support an API.

An application for a recruiting firm has an external system of record (SOR) for candidate work experience. The candidate work experience SOR supports an API for reading but not updating data. You are developing a job application case type. Candidates must add relevant work experience when filling out job applications. Returning candidates must be able to pull work experience from the external SOR, make changes if necessary, and push these changes back to the SOR. Which integration option do you use to address this use case?

Pega Robotic Process Automation

You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?

Picklist

The payroll manager requests a report on the average length of time required to obtain the various approvals for employee raises and promotions. What type of metric will the report provide?

Process metric

Drag the scenario on the right to the correct UX design concept on the left. (______) A member of the team sits with an end user to observe how they currently perform specific tasks. The team member takes detailed notes on tasks the user performs, challenges the user encounters, tools used, other people involved, and so on. (______) The development team uses Case Designer to quickly build the stages and steps of a proposed case type. A designer creates views arranged with the expected data fields. The workflow and screens are interactive and testable. (______) A facilitator leads a cross functional group in a whiteboard session designed to generate ideas to solve a key business problem. The facilitator encourages the team to think creatively and look at the problem differently. User research-Prototyping-Ideation

Prototyping The development team uses Case Designer to quickly build the stages and steps of a proposed case type. A designer creates views arranged with the expected data fields. The workflow and screens are interactive and testable. Ideation A facilitator leads a cross functional group in a whiteboard session designed to generate ideas to solve a key business problem. The facilitator encourages the team to think creatively and look at the problem differently. User research A member of the team sits with an end user to observe how they currently perform specific tasks. The team member takes detailed notes on tasks the user performs, challenges the user encounters, tools used, other people involved, and so on.

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?

Route the assignment to the correct work queue based on business logic.

Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?

Route the assignment to the user.

A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations.

SubTotal (+) Tax (+) ProcessingFee

Which of the following scenarios best illustrates a project team that identifies business insight needs and addresses the impact?

The team decides that the dispatch staff will use a real-time dashboard to monitor operations for a delivery management application. The dashboard is added to the product backlog and the data model design is modified to better support the dashboard.

The following scenarios describe teams that apply DCO tools in different ways. Which scenario is least consistent with the intent of DCO? (Choose one)

The team integrates Agile Workbench with Agile Studio. The team also uses a third-party agile project management tool that is required for all project teams. The team must add business architects to copy and paste user story and time tracking details from Agile Studio to the third-party agile project management tool on a daily basis.

Drag the words into the correct boxes. To design for (______), start by (______) and exploring the potential for change in the solution that you are working on. anticipating-change

To design for (change), start by (anticipating) and exploring the potential for change in the solution that you are working on.

In an auto claims case, stakeholders compare and analyze the end-to-end resolution time of auto claims, based on the home city of the policyholder. Which two scenarios may have a negative impact on your ability to provide valuable business insight about the auto claims resolution time data? (Choose two)

To reduce the data size, the policyholder address information is stored in an external system of record instead of being stored in the case. The auto claim case type includes a final survey stage that allows policyholders to provide optional feedback on their experience. The case is only resolved when the user submits the survey or when five business days elapse.

What two items describe the function of a calculation network? (Choose Two)

Update all relevant fields whenever a value changes. Identify the relationship between fields.

A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so that the cost center appears only once on the report and the requests are listed under the cost center. How should you configure the report?

Use the cost center column to group the results.

Select two ways you use Agile Workbench to add details to bug and feedback items. (Choose Two)

Use the integrated screen capture tool. Use the integrated video recording tool.

Drag the words into the correct place in the sentence. Various (______) allow you to organize your (______) differently. Add or remove widgets from different (______) to personalize your (______). dashboard-slots-widgets-templates

Various (templates) allow you to organize your (widgets) differently. Add or remove widgets from different (slots) to personalize your (dashboard).

When modeling the life cycle of a case, alternate stages _______ and ____________.

represent exceptions to the normal course of events can be sequenced into primary stages

Drag the words into the correct boxes You can view and modify the data model from the (______).The (______) is a visualization tool that is optionally displayed alongside the (______) to show the relationships between data objects, data views, and systems of record. Integration Designer-Visual Data Model-Integration Landscape

You can view and modify the data model from the (Visual Data Model).The (Integration Landscape) is a visualization tool that is optionally displayed alongside the (Integration Designer) to show the relationships between data objects, data views, and systems of record.

Which requirement is best implemented by using a Wait step in a case?

You cannot complete a purchase case on a website unless you complete a new account subcase.

Select two use cases supported by Agile Workbench. (Choose Two)

You need to adjust the due date for several user stories. During a peer review, the reviewer discovers and records an application bug.

To configure user views, you can add existing fields to the user view and _________________.

reuse saved views

Case life cycle design is a model to ______________ and _______________.

define a structure to create, process, and resolve work define how work is completed for each specific customer request

Adding instructions to a step _____________________________

describes to users the action to take in a step.

The primary purpose of a service level is to __________.

help ensure timely completion of work

The goal milestone in a service level defines that amount of time ___________.

in which the case or step should be completed