PC Pro Hardware (testout)

A customer calls and reports there is a problem with his computer. After responding to the call the troubleshooting the problem, you discover the switch on the power strip was off. After flipping the switch on, all of the components and their functionality return to normal. Which of the following statements is the best explanation to the customer?

"I found this power strip switch in the off position. Now that it is on, it looks like things are in order. It appears as though that was the problem. Can you confirm that the problem has been fixed?

You have connected a USB hub to your computer. Connected to the hub is a scanner, a USB thumb-drive, and an external hard drive. How many IRQs are needed for the USB devices?

1

What is the maximum range of the Bluetooth 2.0 specification for Class 1 devices?

100 m

Your network follows the 1000Base-T specifications for Gigabit Ethernet. What is the maximum cable segment length allowed?

100 meters

which data transmission rate is defined by the IEEE 802.11b wireless standard?

11 Mbps

Which of the following IP addresses belong to the Class A network 114.0.0.0? (select three) (Tip: assume the network is indicated by the default portion of the IP address.

114.58.12.0; 114.0.0.15; 114.122.66.12

You have a computer system with two IDE channels built into the motherboard. You add a PCI expansion card that provides an additional four IDE channels. What is the maximum number of IDE devices that can be attached to the system?

12

You have a small home network that uses 192.168.1.0 with the default subnet mask for the network address. The default gateway address is 192.168.1.254, and the router is providing DHCP on the network. the Wrk2 computer has been assigned the IP address of 192.168.1.55. Which of the following is considered the loopback address for the Wrk2 computer?

127.0.0.1

Which of the following IP addresses are Class B Addresses? (select three)

129.0.0.0; 132.12.0.0; 190.65.2.0

Which of the following IP addresses are Class B addresses? (select three)

132.12.0.0; 190.65.2.0; 129.0.0.0

Which of the following are valid IPv6 addresses? (select two)

141:0:0:0:15:0:0:1; 6384:1319:7700:7631:446A:5511:8940:2552

Which of the following are not valid IP addresses? (select three)

145.8.260.7; 45.22.156.256; 257.0.122.55

which of the following is not one of the ranges of IP addresses defined in RFC 1918 that are commonly used behind a NAT server?

169.254.0.1 - 169.254.255.254

Which of the following IP address ranges is reserved for Automatic Private IP addressing?

169.254.0.1- 169.254.255.254

Given that your Windows workstation has Automatic Private IP Addressing(APIPA) implemented using default settings, which of the following TCP/IP addresses could be automativally assigned to the system should your DHCP server go down or become inaccessible?

169.254.1.26

Which of the following IP addresses have a default subnet mask of 255.255.0.0? (select three)

191.168.2.15; 129.0.0.1; 168.16.5.1

Which of the following IP addresses are Class C addresses? (select three)

192.15.5.55; 222.55.0.0 223.16.5.0;

you have a computer that is connected to the Internet through a NAT router. You want to use a private addressing scheme for your computer. Which of the following IP addresses could you assign to the computer (select three)

192.168.12.253; 10.0.12.15; 172.18.188.67

How many PATA devices can be installed on a typical modern ATX motherboard?

2

Which of the following is a valid IP address? (select two)

2.2.2.2; 172.16.1.26

you need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop?

2.5"

Which of the following motherboard power connectors typically connect directly to the motherboard? (select two)

24-pin motherboard power; 4 pin CPU power

What is the default subnet mask for the IP adress 203.111.3.3?

255.255.255.0

You have been asked to implement a RAID 5 solution for an engineer's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 5?

3

You have a computer that has four DDR2 memory slots. Currently there are two 512 MB memory modules installed. You check the motherboard documentation and find that the system has a 4 GB memory limitation. You want to add as much memory as possible without replacing the existing modules. What is the maximum total amount of RAM that can be installed on this system?

3 GB

what is the maximum transmission speed for Bluetooth devices?

3 Mbps

All other things equal, which of the following processor sizes will consume the least amount of power?

32 nm

Which of the following statements are true? (select two)

32- bit processors use only the IA-32 instruction set (also referred to as x86); 64-bit processors use the x86-64 instruction set (also referred to as x64)

Which of the following statements are true (select two)

32-bit processors use only IS-32 instruction set (also referred to as x86); 64-bit processors use the x86-64 instruction set (also referred to as x 64)

What is the approximate bus speed of DDR2 memory rated at PC2-5300

333 MHz

What is the approximate bus speed of DDR2 memory rated at PC2-5300?

333MHz

you've enabled Remote Desktop on a Windows workstation. Which port must be opened in the server's firewall to allow remote clients to access the desktop?

3389

You have a motherboard with 4 built-in SATA connectors. What is the maximum number of SATA devices you can connect to the motherboard using the integrated ports?

4

Which ribbon cable is used by an ATA/ 133 hard drive?

40-pin/ 80-wire

What is the maximum data transfer rate of an IEEE 1394a device?

400 Mbps

Which of the following are not valid IP addresses?

45.22.156.256; 145.8.260.7; 257.0.122.55

You have a CD-RW drive that advertises speeds of 32x/12x/48x. What is the read speed of the drive?

48x

What is the maximum data transfer speed for USB 3.0 devices

5 Gbps

you've just installed the DNS service on a Windows server. Which port must be opened in the server's firewall to allow clients to access the service?

53

Which of the following are true of the SXGA screen resolution? (select two)

5:4 aspect ratio; 1280 X 1024

You are trying to troubleshoot a power supply issue with a voltmeter. Which two of the following options are common voltages produced by a desktop power supply?

5v & 12 v

which of the following printers would produce the highest print quality?

600 DPI

You want to build a new system that supports 6 GB of memory. Which of the following will be the most important consideration when building the computer?

64-bit processor

You have been contacted by OsCorp to recommend a wireless Internet solution. The wireless strategy must support a transmission range of 150 feet, use a frequency range of 2.4 GHz and provide the highest possible transmission speeds. Which of the following wireless solutions would you recommend?

801.11n

which wireless standard operates at up to 54 Mbps to a maximum of 150 feet?

802.11a

Which IEEE wireless standards specify transmission speeds up to 54 Mbps? (select two)

802.11g; 802.11a

Which IEEE wireless standards specify transmission speeds up to 54 Mbps? (select two)

802.11g; 802.11a

Which wireless standard has the highest data transfer rates?

802.11n

You are designing an update to your client's wireless network. The existing wireless network uses 802.11b equipment, which your client complains runs too slowly. She wants to upgrade the network to run at 150 Mbps. Due to budget constraints, your client wants to upgrade only the wireless access points in the network this year. Next year she will upgrade the wireless network boards in her users' workstations. She has also indicated that the system must continue to function during the transition period. Which 801.11 standard will work best in this situation?

802.11n

you are designing a wireless network for a client. Your client needs the network to support a data rate of at least 150 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standard will work best in this situation?

802.11n

You are designing a wireless network for a client. Your client needs the network to support a data rate of at least 54 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standards will work best in this situation? (select two)

802.11n; 802.11a

You have a laptop with a dual core processor with the following characteristics: 1024 MB L2 cache 125 watts 45nm process size You want to upgrade the processor to one that uses less power. Which of the following characteristics would most likely identify a processor that uses less power?

90 watts

Which of the following statements are twu regarding power supply wattage (select two)

A 'watt' describes how much work or how much power can be supplied to various devices; The wattage requirement for each individual circuit uses this formula: W = V x A

Which of the following is the best definition for a LAN?

A network in a small geographic area, like in an office

During the POST, you receive a message stating: Keyboard not present. Press F1 to continue. What are the most likely causes of this error message? (select two)

A poor keyboard connection; A stuck key on the keyboard

You have a motherboard that requires a 24 pin connector from a power supply. What types of power supply could you use with this motherboard? (select two)

A power supply with a 24 pin connector only; A power supply with a 20 pin and a 4 pin connectors

What is a ZIF socket?

A special socket for inserting and securing a processor

Which of the following statements about the Dynamic Host Configuration Protocol (DHCP) are true? (select two)

A workstation must request addressing information from a DHCP server; It can deliever a DNS server address in addition to the host IP address

A Host wants to send a message to another host with the IP address 115.99.80.157. IP does not know the hardware address of the destination device. Which protocol can be used to discover the MAC address?

ARP

Which of the following types of SCSI termination uses voltage regulators in conjunction with resistors to terminate the SCSI bus?

Active Termination

You have a computer with an onboard LAN adapter. The LAN adapter has failed and you are unable to connect the computer to the network. What should you do?

Add a network card using a PCI slot

You have a 64-bit Windows 7 workstation with three shared printers. You want to add drivers for 32-bit versions of the operating system. Which method would you choose to add the drivers with the least amount of effort?

Add the drivers to your print server in Print Management

A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions should you direct the customer to take next?

Adjust the monitor's settings using the controls on the monitor

which of the following cleaning compounds should you include in your cleaning kit?

Alcohol-based monitor wipes

You have a computer with a Pentium IV CPU and two PC-2400 DDR modules. The motherboard has room for two additional memory modules and you'd like to install two PC-4000 modules. Which of the following statements is true?

All memory will operate at 300 MHz

What is the purpose of cache memory?

Allows a processor to access data more quickly

What is the purpose of cache memory?

Allows a processor to access data more quickly.

Of the following, which would most likely cause a random system lockup?

An overheated processor

You have a video card with a DB-15 connector and a DVI-D connector. Which of the following combinations of monitors can you connect to the video card without additional conversion units (assuming you have the necessary cables)?

Analog CRT monitor and digital LCD monitor

Which of the following protects a computer from electrostatic discharge?

Anti-static wrist strap

As a PC technician, what are the best actions to take if you are late to an appointment? (select all that apply)

Apologize for the inconvenience; Contact the customer; Give a realistic time frame for your arrival

Which Blu-ray standard defines rewritable disks?

BD-RE

Which of the following are optical storage devices? (select three)

BD; DVD; CD

Which of the following components is an example of firmware?

BIOS

Which of the following is an important aspect of evidence gathering?

Backing up all log files and audit trails

What should you do before flashing the BIOS?

Backup CMOS settings

Which of the following is a rating of the amount of data that can be sent over a network in a period of time?

Bandwidth

Which of the following are true regarding a dual-channel memory bandwidth configuration? (select two)

Bandwidth is increased by 5-15%; The memory controller must support dual-channels

which of the following devices would you add to a computer if you needed to take inventory at a retail store by scanning UPC symbols on products?

Bar Code Reader

Which of the following are safe methods of lifting heavy objects? (select two)

Bend your knees with your back straight; Lift with your legs

Where should the thermal paste go when installing a processor?

Between the heat sink and CPU

You want a security solution that protects the entire hard drive, preventing access even when its moved to another system. Which solution would you choose?

BitLocker

you need a type of wireless connection that can transfer data between your phone, PDA, and laptop. you are transferring sensitive information. Which would be the best choice?

Bluetooth

you want to use a wireless keyboard and mouse with your laptop computer. which method should you choose?

Bluetooth

you want to use a wireless printer at home. the printer will be used by two computers in two different rooms. Which interfaces could be used to do this? (select two)

Bluetooth; Wireless Ethernet

You have connected a single drive to the primary IDE interface and a single drive to the secondary IDE interface. How should the drives be configured?

Both drives should be set to Master or Single Drive only

Which of the following topologies connects all devices to a trunk cable?

Bus

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?

Buy a docking station for your notebook

Which of the following components is necessary to save system settings when you power off the computer?

CMOS battery

Which of the following stores important system information related to the starting of a computer?

CMOS memory

Which of the following is a valid MAC address?

CO-34-FF-15-01-8E

what is the correct order for installing a processor for proper cooling?

CPU, thermal paste, heat sink, fan

Which of the following objects should have thermal paste applied (select two)

CPU; Heat sink

Which of the following devices can store large amounts of electricity even when unplugged?

CRT Monitor

Which of the following are CRT monitor characteristics? (select two)

CRT monitors use an electron beam that hits phosphor dots inside of a vacuum tube; CRT monitors have a 4:3 aspect ratio which matches the display ratio of a television set

You replaced the print cartridge on an inkjet printer. What should you do next?

Calibrate the printer

What type of cabling could be used for an Ethernet 100BaseT (100 Mbps) network? (select two)

Category 5 UTP; Category 6 UTP

which type of cabling could be used for an Ethernet 100BaseT (100 Mbps) network? (select two)

Category 5 UTP; Category 6 UTP

What type of cabling can be used for an Ethernet 100BaseT (100Mbps) network? (Select two)

Category 5 UTP; Category 6 UTP

You have purchased a SXGA LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1600 X 1200 with 24-bit color. The screen display seems to be fuzzy at some spots. What should you do to correct the problem?

Change the screen resolution to the native resolution of the monitor.

you've just finished installing a wireless access point for a client. Which action best protects the access point from unauthorized configuration settings?

Changing the administrative password

which of the following would indicate when a system case cover is removed?

Chassis intrusion detection

You have just finished upgrading the CPU in your desktop system. After running the system for about 15 minutes, the system locks up and automatically restarts. What should you do first to troubleshoot the problem? (Select two)

Check the CPU fan power; Make sure there is thermal paste between the heat sink and the CPU

A dot matrix printer is printing faintly after replacing the print head. What should you do?

Check the gap between the printer head and the paper

You would like to install Windows on a computer that previously had another operating system installed on it, but you are not sure if the audio card is compatible. The installed audio card is a SoundMax D1371 (PCI) card. What should you do?

Check the manufacturer website for compatibility information

You recently purchased a new sound card and installed it in a free PCI slot in your computer. You plug in your old speakers, but you don't get any sound. You have checked all cable connections and they are secure. You have also ensured that the speaker volume is appropriately adjusted and isn't muted. What should you do next?

Check the vendor's web site for an updated driver

A user has called to complain that he can't connect to your organization's wireless network from his laptop. You know that the wireless signal is strong in his location. What should you do?

Check to see if the wireless adapter is switched off

You want to upgrade all memory in your system with the fastest memory available. Which of the following should you choose?

Choose the type of memory that is supported by your motherboard

You want to upgrade all memory in your system with the fastest memory available. Which of the following should you choose?

Choose the type of memory that is supported by your motherboard.

Your laptop has an ExpressCard /54 slot. Which of the following is true?

Compatible ExpressCards for the laptop include cards which are rectangular-shaped; You can use an ExpressCard /34 card or an ExpressCard/ 54 card in the laptop

You want to configure your computer so that a password is required before the operating system will load. what should you do?

Configure a user password in the BIOS

You've just installed a wireless access point (AP) for your organization's network. You know that the radio signals used by the AP extend beyond your organization's building and are concerned that unauthorized users outside may be able to access your internal network. What can you do to protect the wireless network? (select two)

Configure the AP to filter out unauthorized MAC addresses; Disable DHCP on the AP

You are installing a PCIe video card in a new computer. The video card has connectors for two monitors. The card has a fan, but the fan does not draw power from the PCIe bus to operate. Which of the following will be part of the installation?

Connect a 6-or 8-pin power connector to the video card

You are int eh process of building a new computer. You would like to configure your computer to use SLI to improve performance when playing your favorite game. Which of the following will be part of the configuration process? (select two)

Connect a monitor to one DVI port; Purchase a motherboard with two (or more) PCIe x16 slots

You want to be able to watch live TV on your computer and record TV shows from over-the-air digital television stations. Your computer already has a video card, so you want to purchase an add-on card to provide the TV tuner input capabilities. Which of the following should be part of the configuration process? (select two)

Connect the TV input to the tuner card using coaxial cable and f-type connectors; Purchase a card that supports ATSC

You have just installed a new IDE DVD drive in your computer to replace the one that stopped working. When you play a music CD in the drive, you cannot hear any sound from your computer speakers. When you try to play a file saved on the hard disk, everything works correctly. What should you do?

Connect the audio port on the DVD drive to the audio input on the sound card or motherboard

What should you do (if possible) before flashing the BIOS?

Connect the computer to a UPS

You have just replaced the motherboard in your computer. Now your computer will not start. You press the power button on the system case, but nothing happens; there are no sounds or lights. What should you do?

Connect the power button to the motherboard

which of the following methods can you use to connect your printer to an Ethernet network? (select two)

Connect your printer to an external print server device that is connected to the network; Add an Ethernet network card to your printer.

Which of the following terms describes the difference between white and black in an LCD monitor?

Contrast ratio

What does an ATX power supply do?

Converts AC to DC

the power cord for the laptop has a block on it (sometimes called a brick) what does this block do?

Converts AC to DC

Which of the following functions are performed by the TPM?

Create a hash of system components

You need to attach an RJ-45 connector to the end of a Cat 6 UTP cable. Which tool should you use?

Crimper

How many pins are on a VGA connector?

D-shaped with 15 pins

You are providing telephone support for a user who is swapping out an old CRT SVGA monitor with a new LCD SVGA monitor. He's not sure which connector on the back of the PC is used for the monitor. How would you describe the connector he should look for?

D-shaped with 15 pins

Your motherboard has sockets for 184 pin DIMM RAM. Which type of RAM should you install?

DDR-SDRAM

Assuming the same operating frequency, what are the advantages of DDR3 over DDR2? (select two)

DDR3 doubles the data transfer rate of DDR2; DDR3 uses less power than DDR2

Which of the following memory ratings identifies the fastest memory?

DDR3-1600

Which memory rating identifies the fastest memory?

DDR3-2000

Which service can you use your network to automatically assign IP addresses to hosts and to help prevent the same address from being assigned to two different hosts?

DHCP

Which of the following are terms used to identify memory modules?

DIMM

Which of the following is typically used for large data backups of servers?

DLT tape

you want to implement name resolution on the Linux workstations in your company. Which protocol will you use to do this?

DNS

which of the following is not an example of wireless networking communications

DSL

Which of the following media types is not hot swappable?

DVD drive with an IDE interface

You are helping a customer over the phone who needs to connect a monitor that uses a digital interface. Which port should you instruct her to look for on the back of her PC?

DVI

Which of the following video card connectors provides digital video output? (select two)

DVI-D; HDMI

One corner of the image on an SVGA monitor always has a more purple tint than the rest of the image. What is most likely the problem?

Data Cable

You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2 a RAID 1 volume uses spaces on DISK 2 and Disk 3. Disk 2 fails. Which of the following is true?

Data on the RAID I volume is accessible; data on the RAID 0 volume is not.

Which of the following is inserted in an AMR slot to provide sound functions?

Daughterboard

You've noticed on your Windows workstation that sometimes your mouse cursor appears strange on the screen. In addition, images in Web pages you are viewing appear to be corrupt. how can you fix this problem?

Decrease your video adapter's hardware acceleration

Which TCP/IP configuration parameter identifies the router that is used to reach hosts on remote networks?

Default gateway

You have just connected a new computer to your network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are haivng a problem. Which of the configuration values would you most likely need to change?

Default gateway

Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?

Developing roller

you have a legacy non-Plug-and-Play device that must be installed under Windows. What interface do you use to manage the configuration of this device after it has been installed?

Device Manager

which of the following input devices uses a stylus?

Digitizer

When you try to read a particular DVD-R disc, you receive an error message. Other discs work fine. Which of the following are the most likely problems? (select two)

Dirty or scratched disc; Incorrect disc format

A customer has called and indicated that he thinks his neighbor is connecting to his wireless access point (AP) to use his high-speed Internet connection. Which of the following will help resolve this issue? (select two)

Disable SSID broadcase on the AP; Implement WPA2

which of the following measures will make your wireless network less visible to the casual attacker performing war driving?

Disable SSID broadcast

Which of the following statements are true about the Display Port Interface for conecting video monitors to computers (select two)

DisplayPort can send both video and audio signals over the same cable; DisplayPort usees a lower voltage than DVI or HDMI

When conducting a forensic investigation, and assuming that the attack has been stopped, which of the following actions should you perform first?

Document what's on the screen

Which of the following terms describers a group of computers and users that utilize centralized resources, administration, and security settings? (select two)

Domain; Directory

Which type of printer has the poorest print quality because the image is created using fairly large dots?

Dot matrix

Which type of printer uses an inked ribbon?

Dot matrix printer

You've just installed a new video card in a user's Windows workstation. However, when you power the system on, the screen is displayed in 16 colors at 640x480 resolution. Which of the following will resolve this problem?

Download and install the latest driver from the video card manufacturer's web site

You have just purchased a new plug-and-play sound card that uses a PCI slot. What should you do before installing the device in your Windows system? (select two)

Download the latest driver from the manufacturer's Web site; Check the HCL to make sure the device is compatible with the version of Windows running on your system.

You just started a new job as a technical team leader at a PC repair shop. You are responsible for overseeing the work of other PC technicians, as well as doing your own share of the repair work. To improve the safety of your location, you decide to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you get them?

Download them from the chemical manufacturer's Web Sites

which of the following security measures encrypts the entire contents of a hard drive?

DriveLock

Which of the following is an error detection technique that can also correct the error?

ECC

which of the following security solutions would prevent a user from reading a file which she did not create?

EFS

Your computer has a sound card installed in a PCI slot. The sound card stopped working, so you decide to use the sound card on the motherboard until you can replace the PCI sound card. You remove the card from the PCI slot. When you reboot, you have no sound and the built-in sound card does no show in Device Manager. What should you do?

Edit the CMOS settings and enable the onboard sound

You have just built a new computer running Windows. The motherboard has several built-in USB ports. You connect a device to one of these ports, but the device runs in USB 1.1 mode instead of 2.0 mode. What should you do?

Edit the CMOS settings to configure the USB ports to use USB 2.0.

Your new computer has a single parallel port integrated on the motherboard. You need to configure the parallel port to use ECP mode to support custom features of a printer. How would you do this?

Edit the parallel port mode in the BIOS

you have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers, what should you do next?

Edit the printer properties to configure device-specific settings

Which of the following describes an IPv6 address (select two)

Eight hexidecimal quartets; 128 bit address

you have just purchased a new laptop with built-in wireless, Bluetooth, and infared (IrDA) capabilities provided by a mini-PCIe card. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manage. What should you do first?

Enable Bluetooth in the BIOS

Which of the following features is supplied by WPA2 on a wireless network?

Encryption

you want to use Hibernation on your Windows notebook. what does it need to have?

Enough free hard drive space

What is your top priority when responding to emergencies and hazardous situations?

Ensure the safety of people in the area

which of the following is a wired networking method most commonly used today by desktop PCs and other netowrk devices to connect ot a local area network?

Ethernet

a user asks you to perform a task that you do not know how to do and is not in your job description. What is the best way to respond?

Explain to the user that this is not a task that you can perform, but you will do your best to contact the correct people to take care of the job and arrange for them to perform the task.

You have just signed up for a broadband home Internet service that uses coaxial cable. Which connector type will you most likely use?

F-type

Which of the following are used to connect a cable modem to the Internet connection? (Select two)

F-type connectors; RG-6 Coaxial cable

Which of the following is a valid IPv6 address?

FEC0::AB:9007

you want to allow your users to download files from a server running the IP protocol. You want to protect access to the files by requiring user authentication to access specific directories on the server. Which IP protocol should you implement to provide this capability?

FTP

Which of the following objects is installed between the system case and the motherboard back panel I/O ports (such as sound, video, and USB ports)?

Faceplate

What is the function of the chipset on the motherboard?

Facilitate communication between the processor, memory components, and peripheral devices

You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the following could be the cause?

Failed backlight

Which of the following is an advantage of SATA over PATA?

Faster data transfer speeds

You are configuring an ADSL connection. Which of the following will be part of the configuration? (select two)

Filters or splitters; RJ-11 connectors

You need to replace the video card in a laptop. What is the first step?

Find a service manual with correct dis assembly procedures

You work at the IT Help Desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee's workstation within minutes; however, when you begin speaking to her, you can't understand what she is saying because she is speaking Spanish, and you do not understand Spanish. What should you do?

Find an interpreter

You have an existing computer that you've been using for years. You decide to upgrade the processor. You check the motherboard documentation and purchase the fastest processor that is supported by the motherboard. When you start the computer, it beeps regularly but nothing is shown on the screen and it doesn't start. What should you do first?

Flash the BIOS

Which storage device types use magnetic film or aluminum platters for storing data? (select two)

Floppy disk; hard disk

You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. What should you do?

Free up disk space

You are purchasing several PC system that will be used as thin clients in a large organization. Which hardware selection criteria would be most important for this system?

Gigabit Ethernet adapter

You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (select two)

Go to Control Panel > System and Security> Power options. In the Notification Area, double-click the battery icon. Click More Power Options

What is a major benefit of STP over UTP?

Greater resistance to interference

You are using a crimper to attach an RJ-45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1?

Green with white

which IP protocol is used by Web browsers and Web servers to exchange files

HTTP

which protocols are used on the Internet to transmit Web pages from Web servers to Web browsers running on client workstations? (select two)

HTTP; HTTPS

Which TCP/IP protocol is a secure form of HTTP that uses SSL as a sublayer for security?

HTTPS

You need a storage device that has very large storage capacity, is fast, and is relatively inexpensive. Which storage device will best suit your needs?

Hard disk

Which of the following connectors are part of the system case and connect to header pins on the motherboard? (select two)

Hard disk LED light; Power Switch

Which of the following are magnetic storage devices (select three)

Hard disk; tape drive; Floppy disk

after arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?

Have him verify that the wireless card's hardware switch is in the On position

which of the following correctly describe the most common format for expressing IPv6 addresses? (select two)

Hexidecimal numbers; 32 numbers, grouped using colons

Which of the following hardware devices regenerates a signal out all connected ports without examining the frame or packet contents?

Hub

Which feature on Intel chips allows a single processor to run two threads in parallel, instead of processing single threads linearly?

Hyper-threading

which of the following standards provides for data transfer rates up to 800 Mbps with a maximum cable length of 100 meters?

IEEE 1394b

which of the following protocols is used by an email client to retrieve messages from an email server and gives users the option to keep mail messages on the server?

IMAP

You want to use your windows workstation to browse the web sites on the Internet. You use a broadband DSL connection to access the Internet. Which network protocol must be installed on your workstation to do this?

IP

Which of the following protocols establish a secure connection and encrypt data for a PN (select three)

IPSec; PPTP; L2TP

Which statement is true regarding IDE master and slave settings?

If two IDE devices share the same channel, one device must be set to master and the other must be set to slave.

Which of the following is a myth regarding electrostatic discharge?

If you can't feel ESD, the suge is not sufficient to harm computer components

you are the PC technician for a company. An employee has stepped out of his office while you fix a computer problem he has been having. He accidentally left a report open next to his computer which states that a friend of yours in accounting will be submitted for review if their poor work performance continues. What should you do?

Ignore the paper and tell no one of its contents

Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (select two)

Immunity to electromagnetic interference; Greater cable distances without a repeater

you have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part, carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which type would you recommend?

Impact

You have a small wireless network with less than 50 client computers. You upgraded the hardware on two wireless devices so you can use a better security standard than WEP. Now you need to implement the new security standard. You need the greatest amount of security with the least amount of effort, and without replacing any of the wireless infrastructure. What should you do? (select two)

Implement WPA2-AES; Configure each client with the same key

How would you view a list of all IRQs and the device using each IRQ?

In Device Manager, click View>Resources by type

ESD is most likely to occur...?

In a cool, dry atmosphere

you need to place a wireless access point in your two-story building. While trying avoid interference, which of the following is the best location for the access point?

In the top floor

A user reports that he can't browse to a specific Web site on the Internet. From his computer, you find that a ping test to the Web server succeeds. A trace route test shows 17 hops to the destination Web server. What is the most likely cause of the problem?

Incorrect DNS server address

You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following: Ethernet adapter Local Area Connection: Connection-specific DNS suffix: mydomain.local Description: Broadcom network adapter Physical address: 00-AA-BB-CC-74-EF DHCP Enabled: No Autoconfiguration Enabled: Yes IPv4 Address: 192.168.1.102 (preferred) Subnet Mask: 255.255.255.0 Default Gateway: 192.168.2.1 DNS servers: 192.168.2.20 What is the most likely cause of the problem?

Incorrect default gateway

You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following: Ethernet adapter Local Area Connection: Connection-specific DNS suffix: mydomain.local Description: Broadcom network adapter Physical address: 00-AA-BB-CC-74-EF DHCP Enabled: No Autoconfiguration Enabled: Yes IPv4 Address: 192.168.1.102 (preferred) Subnet Mask: 255.255.0.0 Default Gateway: 192.168.1.1 DNS servers: 192.168.1.20 192.168.1.27 What is the most likely cause of the problem?

Incorrect subnet mask

The display is using strange colors. Which of the following is a solution to this problem?

Increase the color depth

Your CRT monitor flickers. What should you do?

Increase the refresh rate

What are ow major disadvantages to overclocking the CPU (select two)

Increased heat output; Voided warranty

Which of the following is NOT an advantage of SSDs over HDDs?

Inexpensive

you have a notebook computer with a built in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (select two)

Insert a wireless USB network card; Insert an ExpressCard wireless network card

You have an existing computer running Windows 7 Enterprise. You want to configure a RAID1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do?

Instal the drivers for the RAID controller

You have installed a new computer with a dual core 64 bit processor, 6 GB of memory and a PCIe video card with 512 MB of memory. After installing the operating system, you see less than 4 GB of memory showing as available in Windows. What should you do?

Install a 64 bit version of the operating system.

You have purchased new components to build a new computer. While assembling the computer, you notice that the motherboard face plate doesn't have any parallel ports. You need these ports to support some devices that you need to use with the computer. You check the motherboard documentation and find that parallel ports are not included on the motherboard. Which of the following would be the cheapest solution?

Install a PCI card to provide the necessary ports

You have purchased the new components to build a new computer. While assembling the computer, you notice that the motherboard faceplate doesn't have any parallel ports. You need this ports to support some devices that you need to use with the computer. You check the motherboard documentation and find that parallel ports are not included on the motherboard. Which of the following would be the cheapest solution?

Install a PCI card to provide the necessary ports.

A manager wants you to install a Serial ATA hard drive into his computer, but the motherboard does not have a Serial ATA connector. What should you do?

Install a Serial ATA host adapter in an expansion slot

which actions allow you to access the Internet on your laptop via a cellular network?

Install a cellular USB adapter in an open port on the laptop

You're troubleshooting an older laser printer that is creating 'accordion jams' where the paper is crumpled as it exits the printer moving into the output tray. What can you do to fix this problem?

Install a maintenance kit.

Your computer currently uses Windows 7 Enterprise edition. You want to create a RAIDS array using three newly-installed SATA disks. When you go to DISK Managment, the option to create the RAIDS array is not available. What should you do?

Install an add-on RAID controller

You are setting up a small network in your office with one Windows server and 50 Windows workstations. You want to spend as little time as possible configuring the workstations with IP addressing information. What should you do?

Install the DHCP service on your server.

which of the following is the correct order for the installation of a new USB device and the driver files that shipped with it?

Install the device driver using the manufacturer's installation instructions. Attach the device. Complete the Add a Device wizard when it pops up.

You are installing a floppy drive. You want the floppy drive to be the A: drive. How do you do this?

Install the drive after the twist in the ribbon cable

You have an existing computer running Windows 7 Enterprise. You want to configure a RAID1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What do you do?

Install the drivers for the RAID controller

You have a computer with a dual core 64-bit processor that uses x86-x64 instruction set. You want to install the 32 bit version of Windows Vista on the computer. What should you do?

Install the operating system normally

a user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While she normally works from her home office, today she is trying to access the wireless network from a conference room which is across the hall and next to the elevator. What is the most likely cause of her connectivity problem?

Interference is affecting the wireless signal

Which of the following best describes how a switch functions?

It connects multiple cable segments (or devices), and forwards frames to the appropriate segment

What is the purpose of an MSDS?

It documents how to safely handle hazardous materials

Which of the following statements accurately describes how a modem works? (Select two)

It modulates digital date from the PC into analog data and transmits it on a telephone network; It demodulates analog data from a telephone network into digital PC data

Which of the following are characteristics of coaxial network cable? (Choose two)

It uses two concentric metallic conductors; It has a conductor made from copper in the center of the cable

Which of the following are characteristics of coaxial network cable? (choose two)

It uses two concentric metallic conductors; It has a conductor made from copper in the center of the cable

You have three computers in your office. You would like to reduce the time it takes to move from one computer to the next, and you would like to use only one keyboard, one monitor, and one mouse for all three computers. Which device will allow this type of setup?

KVM

Which of the following are characteristics of the ExpressCard /54 form factor (select two)

L Shape; 34mm wide at the connector

What is true of processor cache? (select two)

L1 is typically unique to a processor core; L3 is shared between all cores

Which is true of processor cache? (Select two)

L1 is typically unique to a processor core; L3 is shared between all cores

Which of the following is true of LED monitors?

LED monitors use LED backlight technology.

Which of the following is true of LED monitors?

LED monitors use LED backlit technology

Which type of printer uses lasers and electrical charges to transfer images to paper?

Laser

which device type should typically not be plugged into a protected outlet on a UPS unit?

Laser Printer

Which type of printer uses a drum, plastic toner, and fuser to create a printed page?

Laser Printers

you have ordered a new laptop from an online retailer. When you come home one day after work, you find the laptop in its shipping container on your front doorstep. It is very cold outside, and you don't know how long it has been there. You unpack the computer and would like to know if it is working properly. What should yo do?

Let the computer warm up to room temperature before turning it on

Which of the following battery types offers the greatest storage capacity in the smallest amount of space?

Lithium Ion (Li-Ion)

You are configuring a new system and want to use a RAID 0 array for the operating system using SATA disks and the RAID functionality built into the motherboard. Which of the following actions will you take as part of the configuration?

Load the RAID drivers during operating system installation

Of the following choices, which action could be most physically harmful to you?

Looking into the end of a fiber optic cable

Which of the following could be detrimental while flashing the BIOS?

Loss of power

Which of the following is an advantage to purchasing a computer with video and audio integrated onto the motherboard?

Lower overall system cost

What is a DB-15 connector on a sound card typically used for? (select two)

MIDI port; Joystick

After installing two memory modules, you power on the system to check for errors. You find that the BIOS program recognizes only one of the memory modules. What should you do first?

Make sure that both modules are seated properly in their slots

You have just finished installing a new hard disk on your computer. Now the DVD drive won't work. What should you do first?

Make sure the DVD drive cables are connected

You recently upgraded the processor in your laptop computer to a faster processor. The computer runs, but after using it for several minutes, it shuts work unexpectedly. Which of the following should you do first?

Make sure the case fans are plugged in

You have just finished upgrading the power supply in your desktop computer. Now the hard disk will not work. What should you do first?

Make sure the power connectors on the hard disk are plugged in all of the way?

which printer permission would you assign to a user so that she can pause the printer?

Manage this printer

you have a workstation running Windows 7, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running the 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version do not have any problems. What could you do to fix this problem? (select two)

Manually install the correct driver on each computer that is having a problem; On your computer, add the x86 drivers

A computer has a hard disk drive and a DVD drive installed on the primary IDE channel. You decide to move the DVD drive to the secondary IDE channel. The secondary IDE interface will have no other devices. What setting should you configure on the DVD drive?

Master or Single

You want to add a second processor to your dual processor system. Which of the following should you do?

Match the speed of the new processor with the speed of the existing processor

which of the following are characteristics of the 802.11g wireless standard (select three)

Maximum bandwidth of 54 Mbps; Operates in the 2.4 GHz range; Backwards compatible with 802.11b devices

What is the most important consideration when choosing a re writable DVD drive?

Media compatibility

A customer needs to use several applications. Currently, the computer cannot keep all the necessary applications open at the same time. Which of the following components should you consider upgrading?

Memory

You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network topologies provides redundancy for a failed link?

Mesh

You have implemented an ad-hoc wireless network that doesn't employ a wireless access point. Every wireless network card can communicate directly with any other wireless network card on the network. What type of physical network topology has been implemented in this type of network?

Mesh

You want to implement a fault tolerant topology as your interconnect routers on your wide area network. Which of the following would meet your standards?

Mesh

You have a network that uses logical ring topology. How do messages travel through the network?

Message travel from one devices to the next until they reached the destination device

You have a network that uses a logical bus topology. How do messages travel through the network?

Messages are broadcast to all devices connected to the network

To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (select two)

Metal area on the computer case; anti-static mat

Which port should you use to connect a non-amplified microphone to a sound card

Mic In

You want to build a new desktop computer that is portable that you can easily take it to your friends' house for gaming parties. Which of the following form factors would you likely select?

Micro-ATX

Which type of interface is typically used for internal wireless networking cards in laptops?

Mini-PCI

To access the Internet through the Publicly Switched Telephone Network(PSTN), what kind of connectivity device must you use?

Modem

Which of the following functions are associated with an AMR riser card? (Select two)

Modem; Audio

Which kind of power connector is used on PATA (IDE) internal hard disk drives and optical drives?

Molex

Your monitor displays a large black border around the main screen image. Where should you go to fix this problem?

Monitor hardware controls

The PS/2 ports on a computer are used for which types of devices? (select two)

Mouse; Keyboard

You are in the process of configuring a new computer. The motherboard has four memory slots and supports dual channel memory. You install two memory modules. When you boot the computer, the BIOS recognizes both modules, but the memory is not configured to run in dual channel mode. What should you do?

Move the modules to the correct motherboard slots.

you have purchased a used computer from a computer liquidator. When you boot the computer, you find that there has been a password set on the BIOS. You need to clear the password so that you can edit the CMOS settings. You want to keep all other CMOS settings. What should you do?

Move the motherboard jumper

a portable computer connected to a printer with an infrared interface works fine inside your office. However, when you go outside, it works sporadically. How can you fix this? (select two)

Move the printer closer to the computer; Block any direct and reflected sunlight from the pathway between the PC and the printer

You have a desktop PC that you have been using for 3 years in the United States. You are going on a study-abroad program for one semester and want to take your computer with you. After some research, you find out that the country where you will be staying uses different voltage than what is used in the Inited States. What should you do so that the computer can be compatible with the electrical power in Europe?

Move the switch on the power supply to a different voltage.

Which of the following is the most common method for removing RAM from a motherboard?

Move the tabs holding the RAM out of the way; pull straight up to remove the RAM

Which of the following is a characteristic of a multi-processor system?

Multiple processor sockets on the motherboard

Which of the following is an advantage of connecting a printer to a network?

Multiple users can print to the same printer.

which of the following form factors does not have expansion card slots on the motherboard but rather uses a riser card for expansion cards?

NLX

what is the least secure place to locate the access point when creating a wireless network?

Near a window

Which of the following locations will contribute the greatest amount of interference for a wireless access point? (select two)

Near backup generators; near cordless phones

which of the following protocols is non-routable and requires another protocol to enable internerwork communications?

NetBIOS

Which tool would you use in Windows Vista/7 to manage network connections?

Network and sharing center

Which network component connects a device to the transmission media and allows it to send and receive messages?

Network interface card

Which tool in Windows would you use to browse all networks and shared folders to which a user has access? (select three)

Network; Computer; Windows Explorer

which of the following battery types has the greatest need to be completely drained before being recharged?

Nickel Cadmium (Ni-Cad)

Which of the following are advantages of solid state stroage compared to hard drives? (select two)

No moving parts; lower power requirements

A user called the Help Desk to request help with his Windows workstation. He's having trouble downloading new messages from your company's email server. The Help Desk technician told him to open a Command Prompt and try to PING the email server. She also told him to check his SMTP and POP3 server IP addresses. Did the Help Desk technician handle this request correctly?

No, the technician used jargon that the user probably didn't understand.

Which of the following CRT monitors is capable of producing a picture with the least amount of flicker?

Non-interlaced

Which of the following components requires special disposal procedures to comply with environmental guidelines?

Notebook battery

Which of the following will most likely contain SODIMM memory?

Notebook computers

When configuring an ADSL installation, where should you install the DSL filters?

On connections leading to an analog phone

you're configuring devices on a SCSI bus. You've installed a SCSI adapter in an expansion slot. You've connected an external SCSI tape drive to the external port connector on the adapter. You've connected two hard SCSI hard disk drives (sd0 and sd1) to two of the middle connectors on the internal SCSI ribbon cable. The end connector on the internal SCSI ribbon cable is connected to a SCSI DVD drive. Where should termination be enabled on this bus? (choose two)

On the DVD drive; On the external tape drive.

You are troubleshooting network connections on a Windows workstation and you want to view a list of connections on the computer. How can you do this? (select two)

On the Start menu, click Control Panel and then click Network and Internet: On the start menu, right click network and select properties

You would like to upgrade the processor in your system to a 64-bit processor. Which of the components will you most likely need to upgrade as well to take full advantage of the new processor?

Operating system

Which of the following terms refers to increasing the clock speed of a component in an effort to increase performance?

Overclocking

Lately your computer is spontaneously shutting down after only a few minutes of use. What is the most likely cause?

Overheated CPU

Which of the following expansion buses is most commonly used for devices such as sound cards, modems, and network cards?

PCI

which of the following are printer languages? (select three)

PCL; PostScript; Escape codes

which of the following protocols do email clients use to download messages from a remote mail server?

POP3

What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard, and other system hardware?

POST

Which of the following interfaces can be used to connect a keyboard and a mouse?

PS/2

Which of the following problems is common for dot matrix printers?

Paper scraps are caught in the feed mechanism

Which of the following types of printer connections would connect to LPT:1?

Parallel

Which of the following use Centronics-type connectors?

Parallel

a D-shaped, 25-pin female port on the back of a computer is a

Parallel port

Which of the following is an advantage of parallel ports over serial ports

Parallel ports have higher data transfer rates

Which of the following is an error detection technique that can detect errors with only one bit?

Parity

What type of network describes a workgroup?

Peer-to-peer network

You have an AMD processor and an Intel processor, both of which have the same speed rating and both of which use the same front-side bus rate. Which of the following statements is true about the relative performance of both processors?

Performance will depend on other factors such as cache and other features

To test a power supply, you want to use a multimeter to measure the voltage on a Molex disk drive connector. To do this, you need to turn the power supply on. Which pins on the 24-pin motherboard connector coming from the power supply can be shunted to turn the power supply on? (select two)

Pins 16 and 17; Pins 15 and 16

which of the following recommendations should you follow when placing access points to provide wireless access for users within you company building?

Place access points above where most clients are

You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use?

Plenum

Which of the following components converts AC to DC?

Power Supply

You have a small wireless network that uses multiple access points. The network uses WPA and broadcasts the SSID. WPA2 is not supported by the wireless access points. You want to connect a laptop computer to the wireless network. Which of the following parameters will you need to configure on the laptop? (select two)

Preshared key: TKIP encryption

a user needs to use her laptop to give a presentation using a video projector. She called asked you how to switch the display to the external monitor port on her laptop. What should you tell her?

Press the Fn key along with the function key on the notebook keyboard with a monitor on it.

Which of the following are safety benefits associated with encasing cables that run across the floor (Select two)

Prevents wear; reduces tripping accidents

which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?

Primary corona

which printer management component would you use to view the drivers used by a printer?

Printer Properties

which printer management components would you use to view the port used by a printer?

Printer properties; Printer server properties

Which of the following should be handled with caution due to high operating temperatures? (Select two)

Printing head in a dot matrix printer; Components within a laser printer

You need to replace the power supply in your home desktop computer. As you choose the replacement power supply, which of the following specifications are the most likely to affect your choice? (select three)

Processor connector; Output WATTAGE; Form factor

What is the major difference between the BTX and the ATX standards? (select two)

Processor slot rotated 45 degrees; Improved thermal management

Which of the following devices are most susceptible to problems associated with ESD? (Select two)

Processor; Memory

besides protecting a computer from under voltages, a typical UPS also performs which other actions? (select two)

Protects from over voltages; Conditions the power signal

You need to connect the end of a Cat 6 UTP cable to a 110 punch down block. Which tool should you use?

Punchdown tool

You want to be able to watch live TV on your computer and record TV shows from over-the-air digital television stations. Your computer already has a video card, so you want to purchase an add-on card to provide the TV tuner input capabilities. Which of the following should be part of the configuration process (select two)

Purchase a card that supports ATSC; Connect the TV input to the turner card using coaxial cable and F-type connectors

You have an existing system that has a single DDR3 memory module installed. You would like to add more memory to the three remaining empty memory slots. What should you do to make sure you get the right memory for the system (select two)

Purchase additional modules that are the same as what is currently installed; Check the motherboard documentation to find which modules are supported

You are in the process of building new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process?

Purchase two identical video cards

Due to a blackout, power is no longer coming from the wall outlet and your computer is now off. You do not have a UPS and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?

Push an unbent paper clip into the hole on the front of the drive

Which RAID configuration level provides increased performance using only two disks?

RAID 0

Which of the following drive configurations uses striping without fault tolderance?

RAID 0

You are purchasing a PC system that will be used as a file and print server in a small business. Which hardware selection criteria would be most important for this system? (select two)

RAID 1+0 array; 64 bit multi-core processor

What is an advantage of RAID 5 over RAID 1?

RAID 5 improves performance over RAID 1

Which RAM standard requires heat spreaders?

RAMBUS

Which kind of connector do you use to connect a modem to a standard telephone line?

RJ-11

You are re configuring an ADSL connection. Which of the following will be part of the configuration? (select two)

RJ-11 connectors; Filters or splitters

Which connector is used with unshielded twisted pair (UTP) cable?

RJ-45

you have been tasked with designing a workstation that will run VMware Workstation hypervisor software. It will be used by a software engineer to run virtual machines for app testing. Which criteria should be included in your design for this system? (select two)

Ram configured to run in triple-channel mode; 64 bit processor with 6 cores

Which of the following requires that either all memory slots are populated with memory modules or with a continuity module?

Rambus

You have a computer system with a Pentium IV processor that operates at 2 GHz. You would like to upgrade to a faster processor, but you don't want to replace the motherboard. Which of the following should you do first?

Read the motherboard documentation to identify which processors are supported

The immediate preservation of evidence is paramount when conducting a forensic analysis. Which of the following actions is most likely to destroy critical evidence?

Rebooting the system

you recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card. What would most likely resolve this problem?

Reconnect the antenna connections in the bezel

Which of the following will reduce the threat of static discharge when working on computer hardware? (Select two)

Remain in physical contact with the server chassis at all times; Store unused components in static-shielded bags

Which of the following will help reduce the threat of static discharge when working on computer hardware?(select two)

Remain in physical contact with the server chassis at all times; store unused components in static-shielded bags

The fan in a 450-Watt power supply is malfunctioning. What action should you take?

Remove and replace the power supply

You have been told to replace the hard drive on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system? (Select two)

Remove the battery and Unplug the AC power

You've been told to replace the hard drive on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system? (select two)

Remove the battery; Unplug the AC power

you want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (select two)

Remove the keyboard; open a panel on the bottom of the notebook

which of the following actions is not recommended for keeping your computer cool?

Remove unused expansion card slot covers

Your computer has one single core processor installed. The motherboard supports processors with up to four cores. You want to upgrade your computer to a dual-core system. Which of the following will be part of your configuration?

Replace the existing processor

to test a power supply, you use a multimeter to measure the voltage on a Molex hard drive connector. You note that the yellow wire on the connector provices 10 volts DC. What should you do?

Replace the power supply. It is failing.

You test adding a second CPU. You remove the terminating resistor from the second CPU slow, insert the CPU and perform your testing. Upon conclusion of the test you remove the second CPU and find that your system no longer boots up properly. How can you correct this situation?

Replace the terminating resistor in the slot that was occupied by the second CPU

You test adding a second CPU. You remove the terminating resistor from the second CPU slot, insert the CPU and perform your testing. Upon conclusion of the test you remove the second CPU and find that your system no longer boots up properly. How can you correct this situation?

Replace the terminator resistor in the slot that was occupied by the second CPU

What method does an MMC card use for storing data?

Reprogrammable memory

What method does an SDHC card use for storing data?

Reprogrammable memory

you have just installed a maintenance kit in your laser printer. What should you do next?

Reset the page count

The chain of custody is used for what purposes?

Retaining evidence integrity by identifying people coming into contact with evidence

You decided to upgrade your PC to use a faster processor. To do this, you ordered a new motherboard over the Internet what supports the processor you want to use. However, when it arrives, you discover that the motherboard uses the ATX form factor. Your existing PC's case uses the BTX form factor. What options do you have in this situation? (select two)

Return the motherboard and replace it with a BTX form factor motherboard. Purchase an ATX form factor case

An internal laptop keyboard is generally connected to the laptop's system using a:

Ribbon cable

In which of the following topologies does each device on the network act as a repeater, sending the signal to the next device?

Ring

Which of the following topologies connects each device to a neighboring device?

Ring

For a special project, you have been asked to recommend the lowest profile desktop computers available. You are attempting to put together the specifications for these machines. Which of the following types of cards are attached to the motherboard to allow expansion cards to plug into them instead of the motherboard?

Riser

You have recently been called to troubleshoot network connectivity problems at a user's workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced the cable with a plenum rated, shielded, twisted pair cable. You would like to minimize the problem and prevent it from happening again. What should you do?

Run the cable through the ceiling area instead of across the floor

Your company uses Windows as a desktop operating system. You need to install a new Plug-and-Play print device on a user's computer. The printer uses a parallel port interface. You connect the print device to the computers parallel port and turn the print device on. You want to use the drivers provided by the manufacturer rather than those that ship with Windows. What should you do?

Run the setup program provided by the print devices manufacturer

You want to purchase a motherboard that has built-in digital audio output. Which port would you likely find on the motherboard faceplate that indicates digital audio support?

S/PDIF

Which interface is primarily used for internal hard drives in modern desktop PC systems?

SATA

Which of the following is the most common disk interface used for optical drives on home and office computers?

SATA

which type of interface is most commonly used for internal hard disks in notebook systems?

SATA

You've used your Windows workstation to map a drive to a shared folder on a Windows server. Which protocol was used to access the share?

SMB

What protocol is used to send email messages from a mail client to a mail server?

SMTP

Which of the following is used on a wireless network to identify the network name?

SSID

a healthcare organization provides mobile clinics throughout the world and needs to transfer patient statistical data to a central database via the Internet. Which network technology should you select to ensure network connectivity for any clinic located anywhere in the world, even remote areas?

Satellite

What is the role of the CMOS in a modern computer?

Saves information about system devices

Which of the following are advantages of using a domain to manage a network? (select two)

Scalability; Centralized administration

You are linking multiple video cards together to increase performance. Which of the following statements are true? (select two)

Scalable Link Interface (SLI) and CrossFire are two different methods for linking video cards; In most cases both cards should be identical

An 8-port switch receives a frame on port number 1. The frame is addressed to an unknown device. What will the switch do?

Send the frame out ports 2-8

What is the purpose of the small cable that connects an IDE optical drive to the sound card?

Sends CD audio from the optical drive to the sound card

Which of the following is an advantage of serial ports over parallel ports

Serial ports can send data over longer distances

you are installing the first SATA drive into a desktop computer system, but you do not have the drivers for the motherboard's integrated SATA controller. Which of the following tasks will be required in the configuration process?

Set the drive type in the BIOS to IDE

You've just purchased an external SCSI hard drive for your desktop workstation. What should you do before you connect it to the system?

Set the drive's SCSI ID

Two IDE devices share the same channel. One device is newer and faster than the other. Which device should you set to master?

Set the newer, faster device to master

You recently upgraded a client's older workstations from Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen. How can you fix this problem without upgrading the hardware itself?

Set the visual effects for best performance

Which of the following statements is true regarding single and double sided memory?

Single sided memory uses half the number of memory modules as double sided memory of the same capacity.

Which optical media has the greatest storage capacity?

Single-layer, single sided Blu-ray disc

Which of the following statements is a true regarding single and double sided memory?

Single-sided memory uses half the number of memory modules as double-sided memory of the same capacity

You are looking at a female TRS connector on the computer. What device uses this connector?

Speaker

Which of the following features is typically available through TRS ports on a sound card? (select two)

Speaker out; Microphone in

Which of the following topologies connects each network device to a central hub?

Star

You have a small network that uses a hub to connect multiple devices. What physical topology is used?

Star

Which of the following applications is more likely to justify the investment in Category 6 cable?

Streaming video

A VPN is used primary for what purpose?

Support secured communications over an untrusted network

Which of the following devices helps protect against temporary, above-normal voltages?

Surge Protector

which ACPI power state retains the contents in RAM, but turns all other components off?

Suspend

What device is used to create a physical star topology?

Switch

Which of the following LAN devices receives a signal on one port, and forwards that signal only to the port where the destination device is connected?

Switch

As you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer's actions. How should you best address the situation?

Tactfully explain the problem without accusing or judging the customer

you are the pc technician for a company. an employee comes to you extremely worried that his printer has broken and it is imperative that his documents are printed in time for a very important presentation he is giving in just 10 minutes. How should you respond?

Tell the employee that most printer problems are easy to fix and you will do your best to get his project printed as soon as possible.

An employee demands that she needs more RAM for her computer in order to complete her work tasks, but you know that her department isn't budgeted for new equipment. Your supervisor is the only one that has authority to allocate department funds. How should you respond?

Tell the employee that she isn't currently budgeted for equipment upgrades, but that you will let your supervisor know about the request so it can be properly determined if new RAM can be acquired.

When you boot the computer, it hangs after asking you for the current time and date. What is the most likely problem?

The CMOS battery has failed

You're troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the windows desktop is displayed properly on the monitor. What could be causing this problem? (Choose two)

The LCD assembly is malfunctioning; The display output has been redirected to the external monitor port using the Fn key

While troubleshooting a network issue, you successful ping the 127.0.0.1. IP address. Which of the following is true?

The TCP/IP protocol suit is working correctly on the local computer

What is the biggest advantage of 64-bit processors over 32-bit processors?

The ability to use over 4 GB of memory

Which of the following best describes an IP address class?

The class defines the default network address portion of the IP address

A user on your network has been moved to another office down the hall. After the move she calls you complains that she has only occasional network access through her wireless network connection. Which of the following is most likely the cause of the problem?

The client system has moved too far away from the access point.

What does a beeping from the UPS mean?

The computer is running on the UPS battery power

you're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following could be the cause? (choose two)

The inverter in the LCD assembly has malfunctioned ; The cold cathode fluorescent lamp has burned out and needs to be replaced

When would you use the degauss feature on a CRT monitor? (select two)

The monitor displays distorted images; The monitor displays strange colors

Which of the following is true of a network using the 1000Base T standard? (select two)

The network operates at one gigabit per second; The network uses copper UTP cables

Which of the following is true of a network using a 10Base-T standard? (select two)

The network operates at ten megabits per second; The maximum cable distance is 100 meters

which of the following is true of a network using the 10Base-T standard? (select two

The network operates at ten megabits per second; The maximum cable distance is 100 meters

Which of the following is true of a network using the 1000Base-T standard? (select two)

The network uses copper UTP cables; The network operaties at one gigabit per second

You have an Ethernet network using the 10BaseT standard. Network devices are connected together using hubs. Which of the following is true?

The network uses half-duplex communications

You just installed a new floppy disk drive. After booting the computer, the drive light stays lit. What is the most likely problem?

The ribbon cable is connected backwards

you are installing a satellite connection so your home office can connect to the Internet. Which of the following statements is true?

The satellite dish must be pointed in the correct direction for communicating with the satellite

Which of the following would be a good reason to not recommend a solid ink printer?

The user has a surplus of toner cartridges and would like a printer that can be used with these.

a user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While talking to her, you discover she is trying to work from the break room two floors above the floor where she normally works. What is the most likely cause of her connectivity problem?

The user is out of the effective range of the wireless access point on her floor.

A user receives printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem?

The user is using an incorrect printer driver.

which type of printer boils the ink in its print head to print?

Thermal inkjet (bubble jet)

Which of the following processor features is used to dynamically reduce power consumption based on current operating conditions?

Throttling

which of the following are good reasons to enable NAT?

To translate between Internet IP addresses and the IP addresses on your private network

you need to trace the route a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?

Tone probe

You're responsible for ordering consumables for your organization's printers. These printers are heavily utilized by your users who demand the utmost in reliability. Which of the following would be the best option when ordering new toner for these printers?

Toner cartridges recommended by the printer manufacturer

Which of the following are considered input devices (select two)

Trackball; Touchscreen

which of the following components are found in dot matrix printers? (select two)

Tractor feed; Platen

Which security measure uses a unique key that can be used for hardware system identification?

Trusted Platform Module (TPM)

Which of the following cards can be placed in a Type III PC Card slot? (select three)

Type I PC Card; Type II PC Card; Type III PC Card

you are a software developer and you are creating a multimedia streaming application. Data will be streamed from your streaming server to streaming clients over IP networks. Which transport protocol should your application use to send data between the clients and the server?

UDP

What is the most common interface for peripheral devices?

USB

which connector is most commonly used by modern printers to connect to a desktop PC systems?

USB

you would like to add additional hard disk storage to your notebook computer. Which of the following connection types are you most likely to use?

USB

Which connectors on the back of a computer are commonly used to attach a mouse to a modern PC system? (select two)

USB A; Mini-DIN

Which of the following devices typically has both Type A and Type B USB ports?

USB-compatible hub

You administer a network with Windows and Linux servers, and Windows 7 clients. A user calls and indicates that he is unable to access resources on the network. You type ipconfig on the user's computer and recieve the following output: IPv4 address: 169.254.1.17 Subnet Mask: 255.255.0.0 Default Gateway: You check your NIC and see the link light on. What might the problem be?

Unavailable DHCP server

You recently installed a small office home office wireless router.To avoid security holes and bugs, what should you do to the router?

Update the firmware

you have a desktop computer that you want to upgrade. You add several internal components and external components. You realize that you need to ensure that your power supply can support all of the new devices. What should you do?

Upgrade to a power supply that provides more watts

You are building a new computer from both new and used parts. The video card is a PCIe video card that requires an 8-pin power connector. However, your power supply doesnt have an 8-pin PCIe power connector. Which solution would be the least expensive for your system?

Use an adapter cable to connect two 4-pin Molex connectors to the 8-pin PCIe connector

you're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?

Use an anti-static vacuum

Which of the following tasks would you complete as part of a SATA installation?

Use the 15-pin power connector

a customer has called to complain that the colors in photos she has printed on the color inkjet printer your store sold her don't match the colors in the originals. Assuming the customer is using a Windows workstation, what should you do to resolve this issue? (select two)

Use the Color Management tab of the printer driver to adjust the driver's color settings; Download and install the latest printer drivers

For the past several days, the print jobs from the inject printer are missing colors and leaving gaps. What should you do to resolve the problem?

Use the automatic cleaning feature.

You decided to upgrade your PC to use a faster processor. To do this, you ordered a new motherboard over the Internet that supports the processor you want to use. However, when it arrives, you discover that the motherboard uses the mini-ATX form factor. Your existing PC's case uses the ATX form factor. What should you do?

Use the mini-ATX motherboard in the ATX case

on a wireless network that is employing WEP, which type of users are allowed to authenticate through the access points?

Users with the correct WEP key

You are trying to help a coworker order a OPS for each PC in her remote office location. What rating is used to specify the size of a UPS?

VA

You are looking at a high density (three row) female DB-15 connector on the computer as shown in the figure below. What device uses this connector?

VGA/SVGA monitors

One of your users has called to complain about her notebook computer. She reports that it displayed a message indicating the batter was low, then it shut down by itself even though it was plugged into a wall outlet. What should you check first?

Verify that the AC adapter LED light is lit when plugged into the wall outlet.

A customer has brought a computer in to be repaired. He has indicated that the sound board has stopped working as no audio is produced when music, video, or DVDs are played. What should you do first? (Select two.)

Verify that the volume isn't muted; Verify that the speakers are pulgged into the correct jack and are powered on

Which of the following functions are not associated with a CNR?

Video

you want to purchase a home theater. Which hardware selection criteria would be most important for this system? (select two)

Video card with HDMI output; HTPC form factor

which of the following protocols carry phone calls over an IP-based network?

VoIP

what are two major disadvantages to overclocking the CPU (select two)

Voided warranty; Increased heat output

Which of the following wireless security methods uses a common shared key configured on the wireless access point and all wireless clients?

WEP, WPA Personal, WPA2 Personal

which of the following provides security for wireless networks?

WPA2

you need to add security for your wireless network. You would like to use the most secure method. Which method should you implement?

WPA2

which of the following are security protocols for wireless networks? (select two)

WPA; WEP

What is the difference between UXGA and WUXGA displays?

WUXGA has a widescreen aspect ratio

You place a new disc in an optical drive then double click the drive in the operating system's file browser interface. An error message appears stating that the drive is not accessible. What should you do?

Wait. Then try again.

How do switches and bridges learn where devices are located on a network?

When a frame enters a port, the source MAC address is copied from the frame header

why would you recommend a dye sublimation printer?

When print jobs are detailed photographic reproductions

When do you need to upgrade the system BIOS?

Whenever a BIOS update provides functionality not currently supported that is required by the operating system or hardware.

Which of the following forms of networking is highly susceptible to eavesdropping (data interception) and must be secured accordingly?

Wireless

which of the following is true when the DHCP setting is disabled in a wireless network?

Wireless clients must use a static IP address within the correct IP address ranch to connect to the network.

Which of the following situations is most likely to require a system BIOS upgrade?

You are upgrading a processor.

A system board has four 32 bit RIMM slots. You have installed one RIMM. Which of the following are correct? (Select two)

You can complete the installation by installing three continuity modules; You can complete the installation by installing three more RIMMS

on the main network printer, another user's print job has stalled. You try to delete the print job, but can't. What is the reason why you can't delete the print job?

You do not have the Manage documents permission

you are talking with a customer support technician on the telephone. The technician recommends downloading a particular driver from the Internet. When you try to connect to the Internet using your modem, you can't. What is the problem?

You need to hang up

You're trying to access your office network with your Windows workstation from home using your organization's virtual private network (VPN). Your DSL modem has connected to your ISP, but you can't connect to your office network. You issue the ipconfig command from the command prompt and learn that your system has been assigned an IP address of 169.254.1.12. What's causing the problem?

Your ISP's DHCP server isn't working properly

Your home network is connected to the Internet through a 512 Mbps DSL line. Your ISP provides you with a small office/home office (SOHO) router that provides four 100 Mbps Ethernet ports for your home office and one DSL port connecting the network to the Internet. The SOHO router has a built in DHCP server that is used to automatically configure workstations with an IP address, default gateway address, and DNS server address. However, today you are unable to access the nternet. The browser reports that it can't find the URLs you are requesting. Using ipconfig command, you've verified that the workstation is receiving correct IP address parameters. You tried entering tracery 137.65.1.2 at a command prompt and found that you're able to reach this server on the Internet without any issues. What's causing this problem?

Your ISP's DNS server is down

DDR-SDRAM

Your motherboard has sockets for 184-pin DIMM RAM. Which type of RAM should you install?

Which type of configuration would you use if you wanted to deploy 802.11n technology to communicate directly between two computers using a wireless connection?

ad hoc

which of the following are characteristics of Bluetooth?(select two)

ad hoc connections; 2.4 GHz radio wireless

you have been asked to draft a document related to evidence gathering that contains details about personnel in possession and control of evidence from the time of discovery up through the time of presentation in court. What type of document is this?

chain of custody

Which of the following are common tools used to physically clean the inside of a computer? (select two)

compressed air; natural bristle brush

which type of network medium is used by an Integrated Services Digital Network (ISDN) adapter?

copper telephone wire

Which of the following Windows utilities would you use to realign the file structure on the disk to optimize performance?

defrag

which of the following printer types is considered an impact printer?

dot matrix

Which mechanisms could you use to resolve a hostname into its associated IP address? (select two)

hosts file and DNS

Which mechanisms could you use to resolve a hostname into its associated IP address? (select two)

hosts file; DNS

Which of the following terms describes a PC card that you can insert and remove without rebooting the computer?

hot-swappable

You are trying to connect a new USB decive to your computer. You install the driver, then connect the device to an open USB port. The device does not work. What should you do first?

make sure the USB device is plugged in properly

Which of the following refers to placing two processors on a single processor chip or die?

multi-core

Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit? (select two)

non-static generating; A vacuum cleaner that blows as well as vacuums

you are troubleshooting a network communication problem to the www. widgets.com server. Which of the following will give you the IP address of that server? (select two)

nslookup www.widgets.com; ping www.widgets.com

which of the following terms refers to a network resource sharing model that uses acess control lists saved on each computer? (select two)

peer-to peer; work group

Which of the following commands verifies that TCP/IP is working correctly on the local computer?

ping 127.0.0.1

You are troubleshooting connectivity between your computer and the www.widgets.com server whose IP address is 192.168.1.1. Which of the following commands tests connectivity to the device as well as name resolution?

pint www.widgets.com

Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor?

point stick

which term refers to the portion of the hard drive where print jobs are stored before going to the print device?

print queue

which component in a laser printer charges the paper to attract toner?

secondary corona

hard drives are best stored in a(n)?

static shielded bag

what is the best way to protect a computer from power spikes during an electrical storm?

unplug the computer from the AC outlet

which of the following paper types should not be used in inkjet printers?

very glossy paper

What is the maximum cable length fo the IEEE 1394a standard?

4.5 meters

Which of the following are features of Basic Rate ISDN (BRI) (Select Three)

Dial-up connection; one control channel; two data channels.

Which network type uses light pulses to transmit data?

Fiber optic

Which of the following network technologies is packaged as part of a BRI plan?

ISDN

You want to make a printer on a Windows workstation available only between certain hours. Which path would you use to edit this setting?

In Devices and PRinters, right-click the printer object and select Printer Properties. Use the Advanced tab.

Which of the following best describes how a switch functions?

It connects multiple cable segments (or devices), and forwards frames to the appropriate segment.

Which of the following features on a wireless network allows or rejects client connections based on the hardware address?

MAC address filtering

A user called her organization's Help Desk to request help with connecting to a network server. The help desk technician came to her desk to resolve the issue. Once there, the technician used the user's telephone to call his girlfriend. The call lasted the entire time the technician was at the user's desk. Did the technician handle the request correctly?

No, the technician should not have used the user's telephone for a personal call.

Which of the following expansion buses are most commonly used for video cards in modern computer systems? (Select two)

PCI Express; AGP

Which expansion bus is best for high-speed, high-resolution, three-dimensional graphics?

PCIe

While using the touchpad, you notice that the mouse is not responding very well, making it difficult to correctly move the mouse around the screen. How can you fix this problem?

Re calibrate the touchpad

Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system. What should you do (select two)

Secure the laptop to the desk using a cable lock; configure the laptop with a bio metric fingerprint scanner.

You recently upgraded a clident's older workstations from Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu appears on the screen. How can you fix this problem without upgrading the hardware itself?

Set the visual effects for best performance

Which of the following features is typically available through TRS ports on a sound card (select two)

Speaker out; Microphone in.

You are in the process of installing a motherboard in a system case. Which of the following objects would you place between the motherboard and the system case?

Standoffs

Your organization uses an 802.11g wireless network. Recently, other tenants installed the following equipment in your building: A wireless television distribution system running at 2.4 GHz; A wireless phone system running at 5.8 GHz; A wireless phone system running at 900 MHz; An 802.11a wireless network running in the 5.725 - 5.850 GHz frequency range; An 802.11n wireless network running in the 5.8 GHz frequency range. Since this equipment was installed, your wireless network has been experiencing significant interference. Which system is to blame?

The wireless TV system

Which of the following standards provides for data transfer rates up to 480 Mbps with a maximum cable length of 5 meters?

USB 2.0

Which of the following is most helpful in keeping a computer cool (select two)

Vacuum dust from the system regularly; Verify that cooling fans are not circulating the air in the wrong directions.

You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. What should you do next? (select two)

Verify that it is working correctly by printing a test page; Edit the printer properties to configure paper tray and other device-specific settings