PCSA - Pega Certified System Architect

An application that generates auto insurance quotes allows users to add a substitute transportation reimbursement option to their coverage. Users who add this option are required to select one of three reimbursement levels:

- Up to $10/day - Up to $25/day - Up to $50/day

The default urgency for an assignment is 10. An assignment with this service level associated to it is started:Initial Urgency : 15GOAL : 1 day - 10DEADLINE: 3 day -15PASSED DEADLINE : 1 day - 10If after four business day, the assignment is not completed, what will be the case urgency value?

50

Routing can be decided by using:(Choose Two)

A decision tree A decision table

Declarative network

A sequence of interdependent declare expressions; a declare expression in a network can use a target property from another declare expression as a source property

Which requirement is satisfied by configuring a service level agreement?

A transaction review is completed within 24 hours.

Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email. Which two configurations, when applied in combination, achieve this behavior?(Choose Two)

Add a Send Email step and compose the message to reference the relevant properties. Add a Create PDF automation that references the Patient visit summary view.

A requirement lot a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates. How do you satisfy this requirement?

Add a When condition to the room selection step.

Consider the following requirement: The patient must be able to modify physician details at any time without impacting primary case processing. Which configuration satisfies this requirement?

Add a case-wide optional action to the case life cycle.

How do you configure the case type to allow customers to update any of the profile pages at any time during case processing?

Add a set of optional actions to the case workflow

You must configure a form to add a check box that allows users to select the substitute transportation reimbursement option. Users selecting this option are presented with three reimbursement levels as a set of radio buttons, similar to the following example. How do you configure the UI to present users with the set of reimbursement levels only if the user selects the reimbursement option?

Add a visible when condition on the radio button control.

You want to modify the following order approval process so that a text message is sent to a customer when the order has been approved and will be fulfilled. How would you modify the process to send the text message?

Add an Assignment shape to the Yes connector and add a notification to the assignment.

A book seller maintains a database of more than 10,000 book titles. You have been asked to configure a form that allows users to select a book by title. How do you configure the form?

Add an autocomplete control and source the data using a data page.

When a user enters a claim request, they need an option to save their progress so they do not lose their changes. Select the best option to satisfy this requirement.

Add an optional action to save their progress

You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicants name, the loan office, and the loan amount. The email must also include content stating the loan's terms and conditions, which is regularly updated. The content is in a paragraph rule shared by other standard emails throughout the organization. How would you configure your email?

Add the applicants name. loan office. and loan amount properties. Also, insert the paragraph rule.

Select two benefits of adopting a rule delegation strategy.

Adopting a rule delegation strategy enables business users and architects to focus on their specific tasks related to application development and maintence Adopting a rule delegation sarategy can help improve the business' ability to adapt to changing business conditions.

Which control is used to display some dynamic content as list?

Auto complete

Consider this requirement: A manager of a car dealership company will typically access a bunch of reports to look at their sales, active quotes and performance of sales persons. In some special cases, he would like to use the system to configure the quote. Which of the following choices is best suited to support this requirement?(Choose One)

Build a secondary portal for the manager so he can switch to that portal to create quotes.

How does assignment routing improve efficiency?

By assigning work to the most appropriate parties

Declare expressions

Contain a target property and source properties, most often used to calculate and make immediate updates to property values on user forms

Pega System of Record

Can locally source data types (ex. locally sourced Conference room data type)

External System of Record

Can source external data types (ex. Candidate data type from external vendor)

Validate rules

Compare a property against a condition when the user submits a form

A data page is used to retrieve data from an external system. If an error occurs, you want to display a message to the user and send an email to the system administrator. How do you implement this requirement?

Configure an error handling process that displays the error message and sends an email.

You need to configure a user form to create a new case when a button is pressed or when the enter key is pressed while the button is in focus.How do you configure the UI to implement this Functionality?

Configure the button with action set with two events and one action

A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which recipient role do you select to configure this requirement?

Configure the email to go to a work queue.

What are the 3 basic ways you can use controls for validation?

Control types (field types), Required field, and Editable settings (restrict the input values to valid formats ex. min & max # of chars)

A library application used by staff creates a loan request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read-only list of outstanding past-due books to remind the member to return late books. In the Answer Area, select the Data page definition for this use case. Solution: Determine whether the given solution is correct?

Correct

From the left,match the role to the studio that targets that role. Determine whether the given solution is correct?

Correct

HOTSPOT An online retailer creates a case type that processes and manages custom order, The check resources ha four steps. 1. Review Order: The customer reviews the items in order of add-t-cart selection and can adjust the quantity of each item and delete items to calculated and display the order total. 2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order. 3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax. 4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order. For each calculation, identify the appropriate chaining option to maximize performance. Solution: Determine whether the given solution is correct?

Correct

In this same application, you now want to drill down into the Data Designer for the Online Orders and Order History data types. Click Online Orders and Order History to enter the Data Designer. View the information in the Data Designer before you proceed. Information from this view of the Integration Designer helps you complete the second activity. You can return to this information at any time from the activity page by clicking the back arrow. Solution: Determine whether the given solution is correct?

Correct

Match each debugging need with the appropriate Tracer feature. Determine whether the given solution is correct?

Correct

In a purchase order application, we want the user to enter a non-negative number of items. Select the best option:

Create an integer property to store the value and use an edit validate rute (Missed)

You need to send correspondence t o customers who have been approved for a mortga ge. The loan officer sends a preliminary approval by email. The system then sends an official approval by letter. How would you configure the necessary correspondence rule(s)?

Create one correspondence rule for the email and another correspondence rule for the letter.

Defined a data page refresh strategy as reload if older than 2 hrs.

Data page will get refreshed once we access it after 2 hrs of in active

What statement best describes the relationship between a case and a subcase?

Data propagated from a case to a subcase occurs when the subcase is created (Missed)

Which type of rule would you configure to satisfy this requirement?

Decision tree

An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery limes and remove courier services that fail to meet delivery metrics. Which two options are required increase managers to update courier service records in production?(Choose Two)

Define an approval process for adding and removing courier services. Delegate the records for the courier service data type.

Procedural processing

Depends upon rules, such as data transforms, activities, or UI rules, to instruct the application when to look for a trigger event

Which of the following two sets represent action sets (event > action) in Pega Platform?(Choose Two)

Double-click > Scan barcode/QR code Tab key > Add new work

You are designing a form for an online bookstore to display new arrivals. In the form, the book cover pictures are displayed in a row, like words in a sentence. Once the row reaches the full width of the screen, it wraps around to begin a new row. Which layout do you use to display the book cover pictures?

Dynamic layout

Which two of the following are benefits of following Pega, guardrails?(Choose Two)

Guardrails help developers build applications that are easier to maintain and have fewer defects. Guardrails help developers to track compliance with Pega best practices.

Backward chaining

Expression only updates its target property when the application references the property by name

Consider an online order case and how the stages of the order would work. Match the stages and correct sequences:

First stage - new order next stage - shipping last stage - Delivery

You have a cleaning service booking application, CleanApp. You are creating a local data type, HomeCleaningPackages, and you want to leverage an existing data class, CleanApp - Data - CleaningPackages. When defining your data type, which option would you choose for asset reuse?

Implementation data class

Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address: A future enhancement request to group a set of existing steps into a multistep form. A drop-down list that is missing one of the required options - This work item is in progress because the missing option prevents work from being done. How do you populate the backlog directly from the spreadsheet?

Import stories

Where are the source values entered when creating declare expressions in Case Designer and Dev Studio?

In Case Designer, the source values are entered in the Calculation field. In Dev Studio, the source values are entered in the Expression field.

Where do u create a section related to all properties in a page which references a data class?

In data class where the data class is present.

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?

In the Employment Information process add a card type true/false field to a user view.

Match each data page scope to its use case. Solution: Determine whether the given solution is correct?

Incorrect

Which source do you select for a data page that contains the details of single record for a data type?

Lookup

Need to develop a report with case id and operator id. Then

No need to optimize any of them.

Relation between customer and address is 1-1 then what will be address mode

Page

The relation between customer and address is 1-1 then what will be address mode

Page

The relation between customer and address is 1-n then what will be address mode

Page list

What can be a source of repeating layout?

Page list

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application

What are the methods of data validation?

Property, Control, and Validation Rules

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires that appraisals be assigned to offices based on the home's location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?

Route the assignment to the correct work queue based on business logic.

Customer Service Representatives (CSRs) review customer requests to replace a lost or stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week. The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows: § Customers receive a replacement card the next day. § Fulfillment requests are sent to a dedicated workbasket. § Customers receive notification of the expected delivery date by email. Which action for time-sensitive requests do you implement as an optional action?

Send the notification by email rather than letter.

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?

Summarize the case ID column by count.

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

Summarize the manager name column.

A case type can be defined as ______________.

Tasks and decisions needed to complete a business transaction Representing a specific business transaction A collection of Pega-related artifacts used to implement the tasks for a case

A process to handle laptop replacement request includes an assignment for a support technician to order a replacement laptop for an employee. You have been asked to configure a SLA for the Assignment, which of the following requirements is configured using when rule?

The IT Manager receives a notification if the goal interval expires before the assignment is completed and the request is for an executive

Which of the following factors impacts whether an operator can use a particular rule instance when running an application? (Choose Three)

The RuleSet version that contains the rule instance The application version listed on the operator's access group Circumstancing the rule instance

What is the most appropriate "Applies To:" class for a section used to display data elements contained in a page property.

The class where the data elements for the page property are defined

If a flow is placed in Draft mode, which of the following two statements are true?(Choose Two)

The flow can be executed Rules may be referenced that do not yet exist

What is the primary benefit of using declarative processing?

The primary benefit of declarative processing is that the system processes the relevant actions and sets of properties automatically. They run automatically when a value is set or changes.

By default, declare expressions calculate when:

The target property is referenced

You justify a Guardrail Warning When_________?

There is no better alternative to the current design

Data types

Uniquely define and hold data for your application

In which of the following situations would you use a SQL connector?

Update a table in an external database

Forward chaining

Updates the target property value when a source property value changes (used by default for declare expressions)

Users are required to enter their date of birth in the format dd/mm/yyyy. Which two options ensure that a user provides a date in the correct format?

Use a Validate rule to test the value entered by the user. Use a Calendar control to allow the user to select the date.

Which technique should you use if you want the total price to update immediately when a quantity is changed?

Use a declare expression.

Users can access an apartment search application from different devices with different screen sizes. A screen displays the photos of available properties. On a wide desktop screen, the photos are displayed in an inline format. On a smart phone, the photos should be displayed in a vertical stack. How do you implement the screen for this requirement?

Use a dynamic layout with a responsive breakpoint at smart phone screen width to change from an inline format to a stacked format.

Which technique should you use if you want to update values when the user submits a form?

Use procedural processing by putting a data transform on a flow action.

While testing a process you want to ensure that an application selects the correct result of a decision table to direct a case along the correct branch. The data element used by the decision table has not yet been added to any form in the application. How do you test the decision Table while running the process to verify that the application selects the correct branch?

Use the Clipboard tool to provide a value for the missing property

Edit validate rules

Used with single value, value list, and value group properties to test for character patterns

Why must a validation condition that tests whether a date is in the future or the past be configured in Dev Studio?

Validating that a date is in the future or the past requires the use of a function.

When can forward chaining have a negative impact on performance?

When an expression uses many source properties that change frequently

Select rule that is the most appropriate to evaluate a specific condition

When rule

Which rule can only return a true/false result when evaluating a condition?

When rule

Worklist contains.

assignments assigned to operator assignments pending with operator.

Validate rules enable you to use a single property when ______________.

different values are required based on business logic (ex. different validate rules for start date depending on job history or new hire)

We need to create a report with creation date and order cost as columns.How do you optimize the report.

optimize order cost column.

The approval process for a purchase request case must satisfy the following requirements:

§ A request for office supplies placed by the Facilities department that totals EUR100 or less is automatically approved. § A request for software is automatically rejected unless requested by the IT department. § Any request that exceeds EUR1000 is automatically subject to review by the Auditing department.

From the employee training portal, an employee opens a new Enrollment case, submits course selections, and receives an email confirmation. There is an error in the email confirmation. You must identify the cause of the error by recording a set of interactions on the portal and testing expected behavior on the data collection fields. What three steps, when applied in combination, achieve the required testing?(Choose Three)

§ Add assertions on the UI elements to verify correct data collection. § Add stage-entry validations on the Enrollment case fields. § Run a new Enrollment case from the employee training portal.

Drag every responsibility over to the appropriate role.

§ Business Architect - Defines business rules § System Architect - Configures user interface forms § Product Owner - Creates acceptance criteria

On a form user enters a start and end date for an automobile insurance quote. Which two rules can you use to prevent users from submitting the form unless the start date is either the current date or a date in the future?

§ Edit validate § Validate rule

A report contains five columns of data about sales quotes: 1. The case ID (pyID) 2. The sales territory (Territory) 3. The expiration date of the quote 4. The currently assigned sales representative(.pxAssignedOpperatorID) 5. The creation data of the sales quote(.pxCreateDate) Prior to property optimization which two properties does the report identify as potentially impacting performance? (Choose Two)

§ Expiration date (.ExpiryDate) § sales territory (.Territory)

Which all shapes can be used to send an email notification?

§ Maintain all calls received from a customer § Maintain account types given to customers.

What is the source for a repeating layout.(Choose two)

§ Page list § Report Definition

You want to unit test a rule. To ensure that the rule executes as intended, you need to populate the clipboard with valid data. Which two options allow you to populate the clipboard before testing the rule? (Choose Two)

§ Run a data transform to create the test page. § Configure a validate rule to populate the needed data.

Which statements best describe the purpose of a data transform.(Choose Two)

§ To update the value of a property § To manipulate data copied from one case to a subcase (Missed)

You are designing a travel plan application. A hotel booking step displays a form in which users select a hotel and enter their check-in and check-out dates. The application calculates and then displays the cost for the hotel room. The form also includes fields to select options, such as valet parking. at an extra cost. The application totals the cost for any selected options and adds that amount to the total room cost to equal the grand total. which is displayed in a field. Which two of the following properties would you use as the target properties?(Choose Two)

§ Total cost of option § Total cost for the hotel room

Which all shapes can be used to send an email notification?

§ Utility § Notification tab of Assignment shape