PL-200 Practice Questions

You are a Dynamics 365 Customer Service administrator. A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user. Which components should you use? 1. Display system posts -A. Timeline -B. Organization Insights -C. IFrame -D. Relationship Insights 2. Display Activities -A. Lists -B. Social Insights -C. Organization Insights -D. Relationship Insights

1. A 2. A

You are designing a canvas app that connects to Common Data Service. You need to configure the app to meet the requirements and ensure that the canvas app is available offline. What should you implement? 1. Pass values from the current screen when moving to another section -A. Navigate -B. Back -C. MovePrevious 2. Display data to a user when the app is offline -A. LoadData -B. LoadDataOffline -C. ShowData

1. A 2. A

You need to ensure that there are no leads for a customer before you create a new opportunity for the customer. How can you use duplicate detection rules to achieve this goal? 1. Base record type - A. Lead - B. Account - C. Opportunity 2. Base record field - A. Topic - B. Account - C. Originating Lead

1. A 2. B

You are a Dynamics 365 Customer Service administrator. You need to configure the following automation for the sales team: ✑ Send an email when the status changes on an Opportunity. ✑ Text the sales manager when an Opportunity is created. Create a Wunderlist task when an Opportunity is open for 30 days. Which tool should you use for each requirement? 1. Email when the status changes 2. Text when the Opportunity is created 3. Create a Wunderlist task A. Dynamics 365 workflow B. Microsoft Flow C. Business Process Flow

1. A 2. B 3. B

You must create a form for team members to use. The form must provide the ability to: ✑ Lock a field on a form. ✑ Trigger business logic based on a field value. ✑ Use existing business information to enhance data entry. You need to implement business rule components to create the form. Which components should you use? 1. Lock a form field 2. Trigger business logic based on a field value 3. Leverage existing business information to enhance data entry A. Actions B. Conditions C. Recommendations

1. A 2. B 3. C

The owner of a company needs to know who signs into the system. You need to ensure that the owner can view the user audit logs. Where does each action need to be performed? 1. Activate user auditing - A. System settings - B. Personal settings - C. Customize the system - D. Microsoft 365 Compliance 2. View the user audit logs - A. Advanced Find - B. Individual record - C. User Summary report - D. Microsoft 365 Compliance

1. A 2. D

You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege. Which roles should you recommend? 1. Create new users 2. Assign roles to users 3. Perform backups for an instance A. Office 365 global administrators B. Office 365 service administrators C. Dynamics 365 service administrators D. Dynamics 365 systems administrators

1. A 2. D 3. C

You plan to automate several different processes by using Power Automate. Each process has unique characteristics. You need to recommend components for each process. Which components should you recommend? 1. Access data from an internally created web application with basic REST API functionality as part of a nightly batch job 2. Access data from a public web site with no API functionality for emails processed through an unmonitored queue A. Attended UI flow B. Unattended UI flow C. Flow that uses a custom connector D. Flow that uses a prebuilt connector

1. B 2. A

You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps. Which actions should you perform? 1. Guide the user with actions to take - A. Configure views and charts - B. Configure business process flows - C. Configure workflows 2. Ensure user interaction in manageable steps - A. Configure the timeline on the form - B. Configure each stage with the actions that needs to be completed - C. Configure insights

1. B 2. B

You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance. Users record Production instance data in the Sandbox instance. You need to ensure that the users only record data in the Production instance. Which security function needs to be edited to prevent access to the Sandbox? 1. Microsoft 365 admin center 2. Dynamics 365 Sandbox instance A. Roles B. Groups C. Licenses D. Access rights

1. B 2. B

You create workflows to automate business processes. You need to configure a workflow to meet the following requirements: ✑ Be triggered when a condition is met. ✑ Run immediately. ✑ Perform an action when a condition is met. You need to create a workflow that automatically sends emails based on a mail merge template. 1. Be triggered when a condition is met - A. Publish workflow - B. Subject contains data - C. Trigger when a Power Automate button is pressed 2. Run immediately - A. Approve the workflow - B. Configure the workflow to run now - C. Configure child workflow to run now 3. Perform an action when a condition is met - A. Send an email - B. View chart - C. Update a security role

1. B 2. B 3. A

You are a Dynamics 365 Customer Service help desk administrator. Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types: 1. Case type A: a new case form that includes a timeline 2. Case type B: a new case form that includes a business process flow 3. Case type C: a new case form that can display case data on an interactive dashboard 4. Case type D: a new mobile-friendly case form that requires minimal fields for record creation 5. Case type E: a new mobile-friendly case form that displays the subject, case title and status fields from a parent case Which form types should you create? A. quick create B. main C. quick view D. card

1. B 2. B 3. B 4. A 5. C

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQ bot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities -Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guBackground - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQ bot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities - Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.est portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. 1. What must you use to embed the check-in solution? -A. Visual Studio -B. Power Apps Web Studio -C. AI Builder -D. Common Data Service 2. Where must the check-in solution be available within the communication solution? -A. chat section of the solution -B. Microsoft 365 Apps selection grid -C. In an embedded webpage -D. In a tab

1. B 2. D

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQ bot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities -Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portals email registration process. Which solutions should you use? 1. Implement the invitation code redemption process -A. Auto-populate the invitation code field on the sign-in screen from the email link -B. Embed the invitation code in the email link URL. -C. Send the customer their username and temporary password in the email link 2. Validate the users email -A. Two-factor authentication -B. Azure Active Directory authentication -C. Social provider sign-in -D. Invitation code sign-up

1. B 2. D

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. 1. What must you use to embed the check-in solution? - A. Visual Studio - B. Power Apps Web Studio - C. AI Builder - D. Common Data Service 2. Where must the check-in solution be available within the communication solution? - A. chat section of the solution - B. Microsoft 365 Apps selection grid - C. In an embedded webpage - D. in a lab

1. B 2. D

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portals email registration process. Which solutions should you use? 1. Implement the invitation code redemption process - A. Auto-populate the invitation code field on the sign-in screen from the email link - B. Embed the invitation code in the email link URL - C. Send the customer their username and temporary password in the email link 2. Validate the user's email - A. Two factor authentication - B. Azure Active Directory authentication - C. Social provider sign-in - D. Invitation code sign-up

1. B 2. D

You have a business process flow. You need to update the business process flow while minimizing administrative and maintenance efforts. What should you implement? 1. Allow users to navigate to the previous stage only from specific stages 2. Create checklist records in specific stages on demand A. Action step B. Classic workflow C. Power Automate flow

1. C 2. A

You have a business process flow. You need to update the business process flow while minimizing administrative and maintenance efforts. What should you implement? 1. Allow users to navigate to the previous stage only from specific stages 2. Create checklist records in specific stages on demand A. Action steps B. Classic workflow C. Power Automate flow

1. C 2. A

You are a Dynamics 365 help desk administrator. You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? 1. Add a tag chart by using opened cases 2. Add a stacked column chart shared with your team 3. Add a Microsoft Power BI visualization 4. Add a chart from a view that a user creates 5. Add a doughnut chart that shows cases by owner A. System Chart B. Personal dashboard C. Area chart

1. C 2. A 3. B 4. B 5. C

A company creates a Power Virtual Agents chatbot. You need to determine when live agents are engaged to provide support. Which metrics should you use? 1. Determine which topics are transferred to live agents most often 2. Determine the number of chats per day that are transferred to live agents A. Engagement over time B. Session outcomes over time C. Escalation rate drivers D. Escalation rate

1. C 2. B

A company has a canvas app that includes the following screens: Screen1 and Screen2.The OnVisible property for Screen1 contains the following expression. Set(AgeGroups, ["1-25", "26-54", "55+"])For each of the following statements, select Yes if the statement is true. Otherwise, select No. 1. AgeGroups can be accessed from Screen1 and Screen2 2. AgeGroups is a collection 3. You can use the Update function to change values in AgeGroups

1. No 2. No 3. Yes

You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has a button named Button1.The OnSelect property for Button1 contains the following expression: Collect(People, {Id: Id.Text, FirstName: FirstName.Text, LastName: LastName.Text}) Yes or No 1. The People collection is automatically created if it does not already exist 2. When Button1 is pressed, if a record with the current value of Id. Text already exists in the People collection, the values for FirstName and LastName are updated 3. If you update the record in the Collection function to include the value from a new field named Age, it will result in an error

1. Yes 2. No 3. No

You implement an editable grid for the Account entity. The business team provides the following list of features that they would like you to implement: ✑ Group by or sort columns in the current view. ✑ Configure a business rule to show an error message. ✑ Edit values in calculated fields. ✑ Edit the Address composite field. ✑ Use the editable grid on mobile phones. Which actions can you perform? (Yes or No) 1. Group by or sort columns in the current view 2. Configure a business rule to show an error message 3. Edit values in calculated fields 4. Edit the Address composite field 5. Use the editable grid on mobile phones

1. yes 2. yes 3. yes 4. no 5. no

A car dealership has a Dynamics 365 Sales environment for its sales company and another environment for its leasing company. Users in one environment must not be able to see the other environment. You need to grant salespeople access to the sales company environment. What should you do? A. Add salespeople to an Office 365 security group. B. Add salespeople to a security role. C. Set privileges. D. Set app security.

A

A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products. The chatbots must prompt users to enter or select a product. You need to store the model information so that it can be reused across all chatbots. Where should you store the model data? A. Global variables B. Custom entities C. Topics D. Multiple choice options

A

You create a Power Apps portal to provide training and documentation for students. Students create a profile on the portal and then select and pay for courses. You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when they sign in. You need to assign default permissions to students. What should you do? A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each registered user. B. Create an entity for managing free courses. Create entity permission records to provide access to entity records for free courses and assign the entity permissions to users when they register on the portal for the first time. C. Create an entity for managing free courses. Create a Students web role and set the Authenticated Users role option to true. Create appropriate entity permissions to access the free course entity records and assign the entity permissions to the web role.

A

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products. When users select items from the product catalog, they move to a different screen to complete a purchase. Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? A. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula. B. Use the Reload(Control) formula and pass the gallery control as a parameter to the Reload formula. C. Use the ForAll() function to iterate through each item of the Gallery and clear user selections. D. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear collection when the user selects the button.

A

You must create a new entity to support a new feature for an app. Entity data will be transactional and will be associated with business units. You need to configure entity ownership. Which entity ownership type should you use? A. user or team owned B. organization-owned C. none D. business-owned

A

You need to create the FAQ solution content What should you do first? A. Al Builder B. Suggest fs C. Automate D. Trigger phrases

A

You need to design the resort portal to meet the business requirements. Which data source should you use? A. Microsoft Excel B. Azure SQL Database C. SQL Server D. Common Data Service

A

You are creating a new business process flow to qualify leads. You create an action. The action is not available inside the Action Step. You need to make the action available to the Action Step. Which two steps must you perform? Each correct answer presents part of the solution. A. Ensure that the entity for the action matches the corresponding entity for the business process flow stage. B. Add at least one step to the action. C. Select Run as an on-demand process. D. Activate the action.

A B

You plan to create user interface (UI) flows to automate several web-based business processes that you currently perform manually. You need to ensure that users can create and run web UI flows. Which three components must you install and configure on users devices? Each correct answer presents part of the solution. A. UI Flows application B. Latest version of Microsoft Edge C. On-premises data gateway D. Selenium IDE E. Latest version of Mozilla Firefox

A B D

You plan to create user interface (UI) flows to automate several web-based business processes that you currently perform manually. You need to ensure that users can create and run web UI flows. Which three components must you install and configure on users devices? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. UI Flows application B. Latest version of Microsoft Edge C. On-premises data gateway D. Selenium IDE E. Latest version of Mozilla Firefox

A B D

A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process. You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category. Users can switch to any other newly configured business process flows but must not use BPFA. You need to configure the solution. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. A. Remove all of the privileges for BPFA. B. Use a business rule to prevent users from switching to BPFA. C. Deactivate BPFA. D. Change the display order of the business process flows to move BPFA to the bottom of the list.

A C

You are creating a new business process flow to qualify leads. You create an action. The action is not available inside the Action Step. You need to make the action available to the Action Step. Which two steps must you perform? Each correct answer presents part of the solution. A. Ensure that the entity for the action matches the corresponding entity for the business process flow stage. B. Add at least one step to the action. C. Select Run as an on-demand process. D. Activate the action.

AB

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQ bot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities -Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to add controls to the check-in solution for the health and wellness questions. Which form control should you use? A. Drop down B. Check box C. Text input

B

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQ bot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities -Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portal to meet the business requirements. Which data source should you use? A. Common Data Service B. Microsoft Excel C. Azure SQL Database D. SQL Server

B

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to add controls to the check-in solution for the health and wellness questions. Which form control should you use? A. Drop down B. Check box C. Text input

B

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portal to meet the business requirements.Which data source should you use? A. Common Data Service B. Microsoft Excel C. Azure SQL Database D. SQL Server

B

You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Where should you configure app permissions? A. Dynamics administration center B. Manage Roles C. Security Roles

B

You are a Dynamics 365 Customer Service system administrator. Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view? A. Microsoft Excel template B. Entities component of a solution C. Microsoft Virtual Studio D. Templates area

B

You are creating a Power Virtual Agents chatbot that uses multiple topics. Each user interaction can reference more than one topic. You need to be able to capture a value in an initial topic and use it in subsequent topics. Which type of variable should you create? A. Context B. Bot C. Topic

B

You are creating a business rule to implement new business logic. You must apply the business logic to a canvas app that has a single screen named Screen1.You need to configure the scope for the business rule. Which scope should you use? A. Screen1 B. Entity C. All Forms D. Global

B

You are creating a canvas app. A user will click a button on each screen of a Power Apps app to proceed to the next screen. You need to implement the action which selects the next screen that the user sees. Which event should you handle? A. ScreenTransition B. OnSelect C. OnLoad D. OnCheck

B

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products. When users select items from the product catalog, they move to a different screen to complete a purchase. Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? A. Use the Reload(Control) formula and pass the gallery control as parameter to the Reload formula. B. Use the Reset(control) formula and pass the checkbox to the formula to clear user selections. C. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear the collection when the user selects the button. D. Use the Revert(Products) formula and pass the checkbox to the formula to clear user selections. E. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula.

B

You manage Dynamics 365 for a company. You must prevent users from launching and using Power Automate. You need to hide the Flow button on the user interface. Which configuration setting should you change? A. the SiteMap B. the Customizations section of System Settings C. the Entity component of the default solution D. the Buttons tab of Flow

B

You manage the Dynamics 365 Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year. You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. A. Microsoft OneDrive for Business B. Microsoft Yammer C. Microsoft OneNote D. Microsoft Skype for Business E. Microsoft Exchange Online

B D E

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQ bot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities -Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guBackground - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQ bot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: a centrally managed communication solution a customer service solution a resort portal a chat solution a check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities - Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.est portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portalג€™s email registration process. Which solution should you use? A. Default the invitation code from the email upon logging into the portal B. Auto-populate the invitation code field on the sign in screen from the email link C. Embed the invitation code in the email link URL D. Send the customer their username and temporary password in the email link

C

Background -Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General -Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resorts existing FAQs. Current environment. Communication Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings. Current environment. Event registration Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting. Current environment. Check-in progress Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resorts records. Current environment. Marketing -At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQs are out of date. Requirements. General -Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions: -a centrally managed communication solution -a customer service solution -a resort portal chat solution -a check-in solution Requirements. Communication -Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guests names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resorts portal. Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance -Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions. Requirements. Check-in processes Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen. Requirements. Marketing -To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houses marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution -The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase: Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff members attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue -Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portals email registration process. Which solution should you use? A. Default the invitation code from the email upon logging into the portal B. Auto-populate the invitation code field on the sign in screen from the email link C. Embed the invitation code in the email link URL D. Send the customer their username and temporary password in the email link

C

You configure and test a user interface (UI) flow. You plan to run the flow as a scheduled flow. The UI flow must run on a Windows 10 device. As part of process automation, the UI flow must sign into the Windows 10 device with the credentials for a user account named User1.You need to ensure that the flow runs during non-peak hours and requires no physical user intervention. What should you do? A. Ensure that the User1 account has an active user session on the device. B. Ensure that all user sessions are signed out. C. Ensure that there are no active user sessions on the device. D. Ensure that all user sessions are signed out except for locked user sessions.

C

You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior type. What should you use? A. Referential B. Referential, Restrict Delete C. Parental D. Restrict

C

You have a form that displays a custom field from an entity. A customer wants to restrict users from filtering on the custom field. You need to prevent users from filtering the field in Advanced Find. What should you modify? A. Fields in the Edit Filter Criteria option of the Quick Find view B. the Field Security field on the Field Properties form C. a searchable field on the Field Properties form D. Fields in the Add Find Columns option of the Quick Find view

C

You need to design the resort portal's email registration process. Which solution should you use? A. Default the invitation code from the email upon logging into the portal B. Auto-populate the invitation code field on the sign in screen from the email link C. Embed the invitation code in the email link URL D. Send the customer their username and temporary password in the email link

C

You are a Dynamics 365 administrator. You create a new app. You need to create the site map for the app. Which three actions should you perform in sequence? A. Add a view B. Add a group C. Add an area D. Add a subarea

C B D

A company has a custom website. You need to embed a Power Virtual Agents chatbot into the website. What should you use? A. Webpage URL B. Form ID C. Bot ID D. IFrame

D

A customer tracks events by using a custom entity. The custom entity includes a custom field for the venue of the events. The customer must be able to display the events by venue in a calendar. You need to ensure that all events display by venue in the calendar. To which component should you add a control? A. Form B. Subgrid C. Chart D. View

D

You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added. You need to create a dynamically visible field. What should you configure? A. field visibility on the form B. workflow C. business process flow D. business rule

D

You have a canvas app that allows users to view, select and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products. When users select items from the product catalog, they move to a different screen to complete a purchase. Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? A. Use the Reset (Control) formula and pass the gallery control as a parameter to the Reset formula. B. Use the Reload(control) formula and pass the gallery control as parameter to the Reload formula. C. Use the ForAall( ) function to iterate through each item of the Gallery and clear user selections. D. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear the collection when the user selects the button.

D

You are a Dynamics 365 Customer Service developer. A salesperson creates a chart. You need to ensure that the chart is available to all users on the team. Which two actions should the salesperson perform? A. Share the chart with the team B. Assign the chart to each person on the team C. Export the user chart to Microsoft Power BI. Import as a Power BI visualization D. Export the user chart for import as a user chart E. Export the user chart for import as a system chart

D A

You are designing a desktop user interface (UI) flow. The UI flow automates legacy software. You need to prepare data for transfer to Microsoft SharePoint list. Which four actions should you perform in sequence? A. Select information to pass to the SharePoint list B. Copy and Paste the text in the output definition window C. On the Outputs menu of the UI flow, choose Select text on screen D. Enter a name and description for the output E. Start recording the UI flow F. Stop the recording and save the flow

E C A D

You are designing a desktop user interface (UI) flow. The UI flow automates legacy software. You need to prepare data for transfer to Microsoft SharePoint list. Which four actions should you perform in sequence? A. Select information to pass to the SharePoint list B. Copy and Paste the text in the output definition window C. On the Outputs menu of the UI flow, choose Select text on screen D. Enter a name and description for the output E. Start recording the UI flow F. Stop the recording and save the flow

E C A D

You are developing an app. You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company's social media teams distribution list. You need to create a connection to the Twitter service and build a solution. Which four actions should you perform in sequence? A. Create an action to search for the new posts with the hashtag B. Select the social media connector and enter the user credentials for the connection C. Sign in to the Business platform admin center and create a new project and connection set D. Create a trigger to send a mobile notification E. Select the social media connector generate an authentication key from the service, and enter the key for the connection F. Create an action to send a mobile notification G. Create a trigger to search for the new posts with the hashtag H. Sign in to Power Automate and create a new blank flow

H B G F

You are developing an app. You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the companys social media teams distribution list. You need to create a connection to the Twitter service and build a solution. Which four actions should you perform in sequence? A. Create an action to search for the new posts with the hashtag B. Select the social media connector and enter the user credentials for the connection C. Sign in to the Business platform admin center and create a new project and connection set D. Create a trigger to send a mobile notification E. Select the social media connector generate an authentication key from the service, and enter the key for the connection F. Create an action to send a mobile notification G. Create a trigger to search for the new posts with the hashtag H. Sign in to Power Automate and create a new blank flow

H B G F

This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group. Does this meet the goal? (Yes or No)

No

This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use multiple choice for Identify in the question and create options that represent of the age groups. Does this meet the goal?

No