PL-600 Exam
You are designing a Power Platform solution for a company that provides in-home appliance maintenance. When a customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location. The solution must capture information about the technician assigned to each appointment and the list of tools that the technician must bring to the appointment. You need to recommend the data type for the captured information. Which data type should you use? 1. Capture information about the technician assigned to each service appointment A. Choice B. Choices C. Customer D. Lookup 2. Select the tools that the technician must bring to an appointment A. Choices B. Customer C. Lookup D. Text
1. D. Lookup 2. A. Choices
You are a Microsoft Power Platform solution architect capturing requirements for a national retail chain project. The project has the following requirements: • Retail employees must use the application on a company-provided tablet device. • The app must store data offline. • Environment capacity must be monitored to ensure usage stays within 80 percent of available capacity. • Apps are shared with security group teams for users to access. You need to identify the project's functional and non-functional requirements. How should you categorize the requirements? 1. Retail employees must use the application on a company-provided tablet device a. Functional b. Non-functional 2. The app must store data offline a. Functional b. Non-functional 3. Environment capacity must be monitored to ensure usage stays within 80% of available capacity a. Functional b. Non-functional 4. Apps are shared with security group teams for users to access a. Functional b. Non-functional
1. Functional 2. Functional 3. Non-functional 4. Non-functional
You are a Microsoft Power Platform architect reviewing requirements for an offline shopping app. You need to identify requirement types for the app. How should you categorize the requirements? 1. The app must automatically send a confirmation email to a customer when they place an order a. Functional b. Non-functional 2. Credit card numbers must be encrypted a. Functional b. Non-functional
1. Functional 2. Non-functional
You need to recommend methods for assigning security to each group of users. The customer provides the following requirements: ✑ Customers need the ability to submit a case through an online portal. ✑ Portal must handle 75 concurrent users submitting cases. Service data must be retained for at least six years. You need to determine which requirements are functional or non-functional. Which requirements are functional or non-functional? 1. Customers need the ability to submit a case through an online portal 2. Portal must handle 75 current users submitting cases 3. Service data must be retained for at least six years
1. Functional 2. Non-functional 3. Non-functional
You are performing a requirements analysis for a customer. The customer provides the following requirements: ✑ Power Platform storage capacity must remain under 100 percent. ✑ Customer service representatives must be sent an email when they are assigned a case. ✑ Help desk technicians must be shown an error message when they try to delete a task row. ✑ The plug-in pass rate must remain over 99 percent for the production environment. You need determine if the requirements are functional or non-functional. Which requirement type should you use? 1. Power Platform storage capacity must remain under 100 percent 2. Customer Service representatives must be sent an email when they are assigned a case 3. Help desk technicians must be shown an error message when they try to delete a task row 4. The plug-in pass rate must remain over 99 percent for the production environment
1. Non-functional 2. Functional 3. Functional 4. Non-functional
You are designing a Microsoft Power Platform solution for a company. You have the following requirements: ✑ Users in the human resources department must be able to create tasks. ✑ Users in the human resources department must be able to assign cases to other users. You create a table for cases and tasks. You need to recommend security settings to the company. What should you recommend? 1. Users in the human resources department must be able to create tasks a. Assign only Create rights to activities b. Assign Create and read rights to activities c. Assign user-level rights to the human resources case table d. Assign organization-level rights to the human resources case table 2. Users in the human resources department must be able to assign cases to other users a. Assign only Create rights to activities b. Assign Create and read rights to activities c. Assign user-level rights to the human resources case table d. Assign organization-level rights to the human resources case table
1. a. Assign only Create rights to activities 2. d. Assign organization-level rights to the human resources case table
You are a Microsoft Power Platform architect designing integrations for a project. You have the following integration requirements: Post requests to a system that is not always available and limited in its ability to process high volumes of messages. ✑ Allow peer-to-peer communication between on-premises services and cloud-based model-driven Microsoft Power Platform apps. ✑ Stream large volumes of data from the company's website to a live Power BI dashboard. ✑ Support enterprise-level integrations with Dynamics 365 that can be billed on a consumption basis. You need to use an Azure service for the integration requirements. Which Azure services should you use? 1. Post requests to a system that is not always available and limited in its ability to process high volumes of messages a. Azure service bus b. Azure notification hub c. Azure active directory d. Azure express route 2. Allow peer-to-peer communication between on-premises services and cloud-based model-driven microsoft power platform apps a. Azure relay b. Azure SQL c. Azure cognitive services d. Azure API management 3. Stream large volumes of data from the company's website to a live Power BI dashboard a. Azure events hubs b. A
1. a. Azure service bus 2. a. Azure relay 3. a. Azure events hubs 4. a. Azure logic apps
You are designing a Microsoft Power Platform solution for a company. Which components should you recommend? 1. Allow users to change the status of a record only if a custom column named Reason is populated a. Business rule b. Power automate flow c. Asynchronous plug-in d. Background workflow 2. Prompt users to update each opportunity product record when an opportunity is won or lost a. Javascript code b. Real-time workflow c. Power automate flow d. Asynchronous plug-in
1. a. Business rule 2. b. Real-time workflow
You need to design a Power Platform solution that meets the following requirements: ✑ Capture data from a row during deletion to be used in an automated process. ✑ Use AI to process forms and automate data entry from paper-based forms. Which requirements can be met by using out-of-the box Power Platform components? 1. Capture data from a row during deletion to be used in an automated process a. Yes b. No 2. Use AI to process forms and automate data entry from paper-based forms a. Yes b. No
1. a. Yes 2. a. Yes
You are reviewing a list of business requirements submitted by a plumbing company. The company has the following requirements: ✑ Send articles to technicians to allow technicians to help customers resolve issues.✑ Track work progress and inspections at customer sites. ✑ Schedule technicians for service appointments. You need to recommend solutions to meet the customer's requirements. What should you recommend? 1. Send articles to technicians to allow technicians to help customers resolve issues a. D365 Field Service b. D365 Customer Voice c. D365 Customer Insights 2. Track work progress and inspections at customer sites a. D365 Field Service b. D365 Customer Voice c. D365 Customer Insights 3. Schedule technicians for service appointments a. D365 Field Service b. D365 Customer Voice c. D365 Customer Insights
1. a. D365 Field Service 2. a. D365 Field Service 3. a. D365 Field Service
A company has an on-premises data warehouse and analytics solution. The data warehouse consists of multiple multi-dimensional data cubes representing over five years of operational data. The data warehouse consolidates and normalizes data that is sourced from 20 different systems. The company plans to replace the existing solution with a Microsoft Power Platform solution that connects to the data warehouse. The company wants to provide analytical information to executives in a Microsoft Teams channel to support business planning. The new solution must meet these requirements: ✑ Support the current data warehouse. ✑ The solution must support drill-through capabilities into the data. ✑ Retain at least seven years of historical data. You need to recommend a solution. What should you recommend? 1. Data storage and normalization a. Data gateway b. Azure data lake c. Dataverse for teams d. Azure analysis services 2. Visibility to key operational metrics from various Teams channels a. Power BI b. AI builder c. Teams adaptive cards d. Microsoft teams integration object
1. a. Data gateway 2. a. Power BI
You are a Microsoft Power Platform architect reviewing requirements for an online shopping app. You need to identify requirement types for the app. How should you categorize the requirements? 1. The app must automatically send a confirmation email to a customer when they place an order a. Functional b. Non-functional 2. Credit card numbers must be encrypted a. Functional b. Non-functional
1. a. Functional 2. b. Non-functional
A company uses Dynamics 365 Sales and Power BI. Sales managers must be able to keep track of changes to their pipeline in the following ways: ✑ Notify the sales managers when an Opportunity changes sales stage. ✑ Notify the sales managers when the pipeline drops below 2.5M USD. ✑ When reviewing the pipeline in Power BI, a sales executive must be able to add a Playbook to an Opportunity. You need to recommend a solution that meets the company requirements. Which combination of solutions should you recommend? 1. Notify the sales manager when an opportunity changes sales stage a. Microsoft power automate, microsoft dataverse connector, and microsoft office 365 outlook connector b. microsoft power automate, microsoft dataverse connector, and microsoft office 365 users c. microsoft power automate, data alters, and microsoft office 365 connector 2. Notify the sales managers when the pipeline drops below 2.5 USD a. power automate, dataverse connector, outlook connector b. power automate, power bi data alerts, office 365 connector c. power automate, power bi, power apps, dataverse connector 3. When reviewing the pipeline in Power BI, a sales executive must be able to add a playbook to an oppo
1. a. Microsoft power automate, microsoft dataverse connector, and microsoft office 365 outlook connector 2. b. power automate, power bi data alerts, office 365 connector 3. c. power automate, power bi, power apps, dataverse connector
A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Ommchannel for Customer Service. You need to recommend a solution for each requirement. Which components should you recommend for the requirements? 1. Display information about the contact in the Omninchannel app a. Microsoft power virtual agent b. Custom pages c. Custom API 2. Ensure only tables needed are exposed for integration purposes a. Microsoft power virtual agent b. Custom pages c. Custom API 3. Display data hierarchy from other systems within D375 without saving the data within Microsoft Dataverse a. Microsoft power virtual agent b. Custom pages c. Custom API
1. a. Microsoft power virtual agent 2. c. Custom API 3. b. Custom pages
A company offers continuing education courses for medical professionals. Each time a course is offered, the company tracks that the session has taken place in an Excel workbook. The company maintains a list of required qualifications for an educator to teach a course. Educator qualifications range from languages spoken to advanced degrees. The company needs the following custom table relationships defined: ✑ Associate educators with a list of their professional qualifications. ✑ Assign a primary educator to each course that is held. ✑ Collect information about every course that is held. You need to determine the type of relationship that best fits the requirement. Which type of table relationship should you use? 1. Educators must be associated with their qualifications a. N:N that uses a system generated table b. N:N that uses a custom table c. 1:N 2. When a course is held there must be a primary educator assigned a. N:N that uses a system generated table b. N:N that uses a custom table c. 1:N 3. When a course is held, the company needs to collect information on that session a. N:N that uses a system generated table b. N:N that uses a custom table c. 1:N
1. a. N:N that uses a system generated table 2. c. 1:N 3. c. 1:N
A multinational organization uses a single Power Platform environment. The instance hosts multiple customizations for different users in different regions. Users in some regions complain about slow load time of the customizations. You need to architect a solution based on the main requirement. What should you recommend? 1. Divisions actively collaborate on customers a. Single instance; use Microsoft Azure Traffic Manager where needed b. Multi-tenant with one Power Platform environment in each region c. Multiple instances in different regions; Power BI for reporting d. Single multi-geo instance 2. Regions have separate customers but use the same functionality and need global reporting a. Multiple instances in different regions with data replication b. Multi-tenant with one Power Platform environment in each region c. Multiple instances in different regions; Power BI for reporting d. Single multi-geo instance 3. Regions have separate functionality and customers but need global reporting on data a. Single instance; use Microsoft Azure Traffic Manager b. Multi-tenant with one Power Platform environment in each region c. Multiple instances in different regions; Power BI for reporting d. Si
1. a. Single instance; use Microsoft Azure Traffic Manager where needed 2. c. Multiple instances in different regions; Power BI for reporting 3. c. Multiple instances in different regions; Power BI for reporting
A company plans to create a Power Platform solution that integrates with Dynamics 365 Sales. The solution must meet the following requirements:✑ Connect directly with a Microsoft Azure SQL database as an external data source at run time where specific data is available in the Dynamics 365 Sales solution without the need for data replication. ✑ An external system needs to send data to the company's Dynamics 365 Sales solution. You need to recommend the most suitable solution to integrate Dynamics 365 Sales with both systems. What should you recommend? 1. Have read-only visibility of data from an external azure sql database a. use virtual tables b. use a custom plug-in c. use d365 web API d. use web resource to display data 2. External system sends data to D365 sales a. use a custom plug in b. use D365 web API c. use a web resource to display data
1. a. use virtual tables 2. b. use a D365 web API
A company reports the following issues with an existing data management system. ✑ Users cannot search for specific records by using a user-friendly ID or record identifier. ✑ Users occasionally enter data into fields that is not required. ✑ The record form displays all fields. Many of the fields are not used. You need to ensure that the Power Platform solution will ensure data quality can be properly maintained. Which component should you use? 1. Ensure that users can search for specific records by using a unique identifier a. Business rule b. Auto number column c. Business process flow d. Duplicate detection rule 2. You must prevent data entry into columns that do not require entry a. Business rule b. Real time workflow c. Business process flow d. Duplicate detection rule
1. b. Auto number column 2. a. Business rule
A company uses Dynamics 365 Field Service to manage onsite services provided by frontline workers. The company has the following requirements: • Onsite inspectors must be able to collaborate with remote inspectors to carry out inspections. • Customer support teams must be able to easily manage and maintain knowledge articles based on customer questions and feedback. You need to recommend a product that can be implemented for each requirement. 1. Enable collaboration between onsite inspectors and remote inspectors. a. Power virtual agents b. D365 remote assist c. D365 customer voice d. D365 customer insights 2. Enable management and maintenance of knowledge articles a. AI builder b. D365 customer voice c. D365 customer service d. D365 customer insights
1. b. D365 remote assist 2. c. D365 customer service
A new customer asks you to design a solution for a Power Apps app that uses Microsoft Dataverse. The customer wants to keep the service process simple and save on both licensing and development time. You need to recommend solutions for the customer. What should you recommend? 1. Show the app in Microsoft Outlook a. Canvas app b. Model-driven app c. Dynamics 365 Customer Service 2. Use Universal Resource Scheduling a. Canvas app b. Model-driven app c. Dynamics 365 Customer Service 3. Take notes on a mobile phone and record GPS coordinates automatically a. Canvas app b. Model-driven app c. Dynamics 365 Customer Service
1. b. Model-driven app 2. c. Dynamics 365 Customer Service 3. a. Canvas app
You are designing data loss policies for a Microsoft Power Platform implementation. You have the following requirements: ✑ Solutions that use the HTTP connector must not include any other connectors. ✑ Prevent the use of the Microsoft Forms connector. ✑ Allow the use of the Azure DevOps connector. You need to determine in which data policy group to add each connector. To which data policy group should you assign the connector? 1. HTTP connector a. Business b. Non-business c. Blocked 2. Azure DevOps connector a. Business b. Non-business c. Blocked 3. Microsoft Forms connector a. Business b. Non-business c. Blocked
1. b. Non-business 2. a. Business 3. c. Blocked
You are a Microsoft Power Platform architect gathering solution requirements for a customer. Management uses three different systems to locate asset inventory and contract details. Management must view inventory with the ability to select assets and view additional details. Sales representatives have issues locating assets based on specific features in a timely manner when working with customers. You need to prioritize the requirements. Which priority should you use? 1. Enable sales representatives to locate assets in less time a. Time consumer b. Non-functional c. Functional d. Quick win 2. Enable management to view inventory and asset details a. Big investment b. Non-functional c. Budget d. Functional
1. b. Non-functional 2. d. Functional
You are designing the security model for a Power Platform solution. The security model must meet the following requirements: ✑ Restrict sharing of data between Power Automate connectors. ✑ Ensure that environment administrators only see users who require access in the enabled user list. You need to recommend security features for the solution. What should you recommend? 1. Restrict sharing of data between Power Automate connectors a. security group b. data loss prevention policy 2. Ensure that environment administrators only see users who require access in the enabled user list a. security group b. data loss prevention policy
1. b. data loss prevention policy 2. a. security group
You are supporting the go-live process for a company. The company is responsible for migrating data to the Power Platform by using a custom solution. The company reports the following issues: ✑ Migration processes fail due to operation timeouts. ✑ Records that include lookup columns often fail to load. You need to recommend a solution. What should you recommend? 1. Migration processes fail due to operation timeouts a. increase multithreading and/or batch size settings b. decrease multithreading and/or bath size settings c. ensure you are loading data into all tables at the same time d. ensure you are loading data into tables in a particular order 2. Records that include lookup columns often fail to load a. increase multithreading and/or batch size settings b. decrease multithreading and/or batch size settings c. ensure you are loading data into all tables at the same time d. ensure you are loading data into tables in a specific order
1. b. decrease multithreading and/or bath size settings 2. d. ensure you are loading data into tables in a specific order
You are performing a fit gap requirements analysis. You need to select Microsoft Power Platform components to satisfy the requirements. Which components should you use? 1. Coordinate long-term end-to-end delivery of financial counseling services to farmers a. model driven app b. power virtual agents c. d365 customer voice 2. Manage project accounting and recognize revenue compliant with international financial reporting standards a. d365 project operations b. d365 field service c. d365 finance 3. Notify users of their overdue tasks on a daily basis a. power automate b. power virtual agents c. appsource
1. power virtual agents 2. d365 finance 3. power automate
A legal services organization uses Microsoft SharePoint for case management and documentation. The organization plans to migrate its case data and manual processes to the Microsoft Power Platform and Microsoft Dataverse. Case data is confidential and is disclosed only to the employees assigned to a case. The organization has the following requirements: • Lawyers must manage their assigned legal cases and case documentation in one app. • Paralegals must be able see a lawyer's case details only when invited by the case lawyer. • Paralegals retain access to the case documentation by using the existing SharePoint permissions. You need to identify which components will satisfy the requirements without any custom development. Which components should you use? 1. Lawyer app a. canvas app b. model-driven app c. microsoft teams channel app for lawyers only d. microsoft teams channel app shared with lawyers and paralegals 2. Paralegal app a. canvas app b. custom page c. sharepoint app d. microsoft teams channel app
1. b. model-driven app 2. d. microsoft teams channel app
A company plans to create a Power Apps portal to manage support cases for customers. The company has an account hierarchy for customers. The hierarchy supports accounts, cases, and contacts where both contacts and cases belong to their relevant account. The company has the following requirements: ✑ Portal users must only see the notes for the cases that they manage. ✑ Portal users must only see cases that are submitted by their colleagues. You need to design the security model for the portal. Which entity permission scope should you use? 1. Portal users must only see the notes for the cases that they manage a. self b. parent c. contact d. account 2. Portal users must only see cases that are submitted by their colleagues a. self b. parent c. contact d. account
1. b. parent 2. d. account
A client plans to implement Microsoft Power Platform solutions. The client identifies the following requirements for handling opportunities: ✑ Users must follow the same set of steps each time they process opportunities. ✑ For opportunities with values greater than $20,000, a follow-up date and second contact field must appear on the form. ✑ An error message must display if a follow-up date is not within seven days of the opportunity creation date. You need to recommend tools to meet the client requirements. What should you recommend? 1. Users must follow the same set of steps each time they process opportunities. a. Business rule b. Workflows c. Business process flow 2. For opportunities with values greater than $20,000, a follow-up date and second contact field must appear on the form a. Business rule b. Workflows c. Business process flow 3. An error message must display if a follow-up date is not within seven days of the opportunity creation date a. Business rule b. Workflows c. Business process flow
1. c. Business process flow 2. a. Business rule 3. b. Workflows
You are designing a model-driven app that provides marketing, sales, and service operations to a company. The app must integrate with the following systems and data sources: ✑ A third-party marketing system for lead generation and website submissions. ✑ A Microsoft Excel Online file that contains manufacturing data on relevant products. ✑ A separate Microsoft Dataverse environment. You need to recommend Power Automate connectors for the app. Which connectors should you recommend? 1. Third-party marketing system a. Power BI connector b. Sharepoint connector c. Custom connector d. Microsoft forms connector 2. Microsoft Dataverse environment a. Sharepoint b. Azure data factory c. Microsoft dataverse
1. c. Custom connector 2. c. Microsoft dataverse
A company plans to transition from an existing proprietary solution to a Power Platform solution. The company is consolidating data from several sources. The company reports the following data quality issues with the existing solution: ✑ Users often encounter a character limit when entering data. ✑ The database includes multiple instances of duplicate records. You need to recommend solutions to ensure that the data quality issues are not present in the Power Platform solution. What should you recommend? 1. Users often encounter a character limit when entering data a. define a data mask b. define and implement duplicate detection rules c. define the data type and format for each column 2. The database includes multiple instances of some records a. define requirements for data entry b. define and implement duplicate detection rules c. define the data type and format for each column
1. c. define the data type and format for each column 2. b. define and implement duplicate detection rules
A company is creating a Power Platform solution to manage employees. The company has the following requirements: ✑ Allow only the human resource manager to change an employee's employment status when an employee is dismissed. ✑ Allow only approved device types to access the solution and company data. You need to recommend a solution that meets the requirements. What should you recommend? 1. Allow only the human resource manager to change an employee's employment status when an employee is dismissed a. team access b. privacy preference c. field security profile d. hierarchy security profile 2. Allow only approved device types to access the solution and company data a. endpoint security b. compliancy policy c. conditional access d. mobile threat integration
1. c. field security profile 2. c. conditional access
An animal welfare organization wants to track the movement of wolf packs in a region. Cameras at specific locations capture images when motion is detected within the camera sensor range. Staff upload the images manually to a shared drive and then analyze the images. The organization wants to automate image capture and analysis. The organization has the following requirements: ✑ Save captured images in an appropriate location. ✑ Analyze saved images by using an image recognition process. ✑ Display data in real-time dashboards. You need to recommend the correct technology for the requirements. What should you recommend? 1. Save captured images in an appropriate location a. Business process flow b. Desktop flow c. Instant cloud flow d. Automated cloud flow 2. Analyze saved images by using an image recognition process a. Instant cloud flow and AI builder b. Automated cloud flow and AI builder c. Desktop flow and AI builder
1. d. Automated cloud flow 2. b. Automated cloud flow and AI builder
You are a Microsoft Power Platform architect. You have identified several project risks. You need to categorize potential risks that are specific to your customer. How should you categorize the risks? 1. The project requires integration to custom-built on-premises systems that store business-sensitive data a. Resource risk b. Business risk c. External risk d. Security risk 2. The organization is currently making significant go-to-market strategy adjustments a. Resource risk b. Business risk c. External risk d. Security risk 3. The customer has a limited budget in relation to the project requirements a. Resource risk b. Business risk c. External risk d. Security risk
1. d. Security risk 2. b. Business risk 3. a. Resource risk
You are designing a business continuity strategy for a client who has a Microsoft Power Platform solution. The client works with critical data where any data loss creates a high risk. You need to document the retry process for the stakeholders. Which four actions should you perform in sequence? 1. If the second call is successful, the application continues normally. 2. The application makes a service call to the data center. 3. The application receives an exception after attempting the service call. 4. The application automatically tries the call again. 5. The application redirects calls to an on-premises server
2. The application makes a service call to the datacenter 3. The application receives an exception after attempting the service call 5. The application redirects calls to an on-premises server 1. If the second call is successful, the application continues normally
You are designing a Microsoft Power Platform solution. The solution requires Microsoft Power Platform components and custom coding. You need to describe the benefits of using Microsoft AppSource. Which are three benefits of AppSource? A. App uptime of at least 99.9 percent B. Azure Active Directory federated single sign-on (AAD federated SSO) C. Microsoft standardized license agreement and privacy policy D. Reduced coding efforts because anyone can publish in AppSource E. Free trial before committing to any additional costs
A. App uptime of at least 99.9 percent D. Reduced coding efforts because anyone can publish in AppSource E. Free trial before committing to any additional costs
You are designing a Power Platform solution for a company. The company issues each employee a tablet device. The company wants to simplify the opportunity management processes and automate when possible. The company identifies the following requirements: ✑ Users must have a visual guide to know which data to enter in each step of the opportunity management process. ✑ The system must automatically assign the opportunity to a manager for approval once all data is entered. ✑ The system must notify an assignee each time an opportunity is assigned to them by using push notifications. ✑ When a user selects a push notification, the associated opportunity must display. You need to recommend the Power Platform components that will meet their requirements. Which three Power Platform components should you recommend? A. Business process flows B. Power Apps mobile apps C. Power Virtual Agents chatbots D. Power Automate desktop flows E. Power Automate cloud flows
A. Business process flows B. Power Apps mobile apps E. Power Automate cloud flows
A company is implementing Dynamics 365 Sales. The company has turned off out-of-the-box quote calculations in order to implement its own custom calculations. When users update a line item on a quote, they expect to see an updated total for the quote in real time. Users are reporting inconsistent behavior, with some aggregations taking up to two hours. You review the system design and notice many asynchronous workflows. You need to recommend a solution to enable the calculation in real time. Which two options should you recommend? A. Consolidate asynchronous workflow into a single real-time workflow. B. Consolidate multiple asynchronous workflows into a single asynchronous workflow. C. Implement a business process flow to replace the existing workflows. D. Convert the asynchronous workflows to a synchronous plug-in.
A. Consolidate asynchronous workflow into a single real-time workflow. D. Convert the asynchronous workflows to a synchronous plug-in.
A company has a Power Platform environment that connects to a third-party marketing application. The company reports that the data in the Power Platform lead table does not match data from the marketing application. Issues include: ✑ The owner data in the lead table and the third-party application do not match. ✑ The Topic column has more information than the related record from the marketing application. ✑ There are differences in how telephone numbers are formatted. You need to determine which processes are causing the issues. Which three processes may be causing the differences observed? A. Dataflow B. Business rule C. Classic workflow D. Power Automate cloud flow E. Duplicate detection rule
A. Dataflow C. Classic workflow D. Power Automate cloud flow
You are creating a scope of work document for a solution. You have the following requirements: ✑ Track support cases, first response time, and resolution time. ✑ Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. ✑ Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? A. Dynamics 365 Customer Service B. Power Virtual Agents C. Power BI D. Dynamics 365 Customer Voice
A. Dynamics 365 Customer Service B. Power Virtual Agents
A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements: ✑ Provide customers with an online portal where they can submit and review cases. ✑ Ensure that customers can chat online with a customer service representative at any time. ✑ Route chats to customer service representatives based on skill and availability. You need to recommend a solution to the company. Which three components should you recommend? A. Dynamics 365 Virtual Agents chatbots B. Customer self-service portal C. Dynamics 365 Field Service D. Business process flows E. Omnichannel for Customer Service
A. Dynamics 365 Virtual Agents chatbots B. Customer self-service portal E. Omnichannel for Customer Service
An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners. To meet the organization business requirements, the proposed solution must include the following capabilities: ✑ Create and qualify leads to contacts ✑ Generate quotes and convert quotes to orders ✑ Scan product barcodes as part of the order generation process You need to recommend a solution to help the organization achieve its business requirements. What should you recommend? A. Dynamics 365 mobile app and a Power Apps canvas app B. Dynamics 365 for Phones only C. Dynamics 365 Customer Service and Dynamics 365 Sales D. Unified Service Desk
A. Dynamics 365 mobile app and a Power Apps canvas app
You are designing a database table for a client. You have the following requirements: ✑ Maintain a comprehensive list of colors and their corresponding RGB values and hexadecimal values. ✑ Prevent the addition of duplicate colors based on the hexadecimal value for the color. You need to recommend a design for the table. Which two actions should the client perform after the table is created? A. Mark the hex value column as business required. B. Configure and schedule a recurring bulk record deletion job. C. Create alternate keys for the table. D. Mark the RGB value column as business required.
A. Mark the hex value column as business required. C. Create alternate keys for the table.
A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements: ✑ Handle multiple customer interactions at once ✑ Ensure that users can access information from several business applications. ✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews. ✑ Implement all functionality in a single interface. You need to recommend a solution that meets the requirements of the company. What should you recommend? A. Omnichannel for Customer Service B. Live Assist for Microsoft Dynamics 365 Powered by CafeX C. LinkedIn connector D. Unified Service Desk
A. Omnichannel for Customer Service
You are designing a solution for a national vehicle repair company. You have the following requirements: ✑ Customers must search for vehicle issues by using natural language expressions. ✑ Customers must contact a customer service agent as required. You need to recommend a solution. Which two features should you include? A. Power Apps portal B. Power Virtual Agents C. Customer Insights D. Business process flow
A. Power Apps portal D. Business process flow
A company is struggling to gather insights from won and lost opportunities. Users must be able to access the company's solution from mobile and desktop devices. The solution must meet the following requirements: ✑ Track opportunities and reasons for the win or loss of opportunities in the context of other related data. ✑ Display data to users as charts and tables and provide drill-through capabilities. You need to recommend a Power Platform tool to help the client visualize the data. Which two technologies should you recommend? A. Power BI B. Power Automate C. Power Virtual Agents D. Power Apps
A. Power BI D. Power Apps
You design a Microsoft Power Platform solution for a company. The company has an existing Azure SQL database with customer information that it wants to continue using. The company wants to share access to data that is held in Azure SQL with the following people: • internal company employees, using built-in process functionality • external customers to view their data You need to recommend the appropriate components to use for the application. Which two components should you recommend? A. Power Pages B. Custom pages C. Canvas app D. Model-driven app
A. Power Pages C. Canvas app
A company sells antique books. The company stores data about book locations in an existing system by using the following database fields: Room, Shelf. The company must import the data from the existing system into a Power Platform solution. Existing data into must be modified to match the design of the new solution. You need to recommend a solution to combine the room and shelf fields into a single column during the import process. Which tool should you recommend? A. Power Platform dataflows B. Data Import Wizard C. import from CSV D. Microsoft Excel Online
A. Power Platform dataflows
A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into a Microsoft Power Platform solution. You need to recommend a data-loading solution. What should you recommend? A. Use the Excel Template feature. B. Add the contacts to a static worksheet. C. Use the Import from Excel feature.
A. Use the Excel Template feature.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company uses a Microsoft Excel sheet to manage its loan application process. The company wants to optimize the process. You need to discover inefficiencies in the process. Solution: Record the actions required to complete the loan application process in the process advisor feature. Use task mining to discover inefficiencies in the process. Does the solution meet the goal? A. Yes B. No
A. Yes
You are designing a Microsoft Power Platform solution to help a company manage sales leads. The solution has the following requirements: ✑ Ensure that users follow a predefined sales process regardless of the device that employees use to access the app. ✑ Respond to sales events by using organization-defined best practices. You need to recommend a component for the app. What should you recommend? A. Power Automate cloud flow B. Business process flow C. Power Automate desktop flow D. Playbook
B. Business process flow
A company has a custom web-based API that is hosted on Azure. You design a Microsoft Power Platform solution to provide the company additional capabilities. You need to integrate the Microsoft Power Platform solution with the API. What should you recommend? A. Connection reference B. Custom connector C. Desktop flow D. Data gateway
B. Custom connector
A company uses two separate unlinked apps to manage sales leads; a Power Apps app and a third-party application. The client has the following requirements: ✑ Manage all leads by using the Power Apps app. ✑ Create a lead in the Power Apps app when a user creates a lead in the third-party application. ✑ Update leads in the Power Apps app when a user updates a lead in the third-party application. ✑ Connect to the third-party application by using an API. You need to recommend strategies to integrate the Power Apps app and the third-party application. Which three options can you use to achieve the goal? A. Dual-write B. Custom connector C. Dataflow D. Power Automate cloud flow E. Dataverse connector
B. Custom connector D. Power Automate cloud flow E. Dataverse connector
You are designing a self-service portal for a company. The portal must meet the following requirements: ✑ Customers must be able to submit and review cases. ✑ Customers must be able to chat with service representatives in near real time. ✑ Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns. You need to recommend solutions for the company that do not require custom development. Which three apps or services should you recommend? A. Dynamics 365 Field Service B. Dynamics 365 Customer Service C. Omnichannel for Customer Service D. Customer Insights E. Customer self-service portal
B. Dynamics 365 Customer Service C. Omnichannel for Customer Service E. Customer self-service portal
A company plans to use Microsoft Power Platform. The company gathers business requirements about data. You need to identify the functional requirements. Which two requirements about data should you gather? A. Delete in bulk after seven years. B. Go through a specified approval process. C. Remain compliant. D. Retain for 10 years. E. Store in Microsoft Dataverse.
B. Go through a specified approval process.
You are a Power Platform consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: ✑ All support issues must come in by email, need to be logged, and assigned to the support group. ✑ Accounts must synchronize with the parent company Oracle database. ✑ Reports must be sent to the executives on a weekly basis. ✑ No custom code will be used in the system. You need to recommend the components that should be configured. Which two components should you recommend? A. Power Virtual Agents B. Microsoft Dataverse C. server-side synchronization D. Microsoft Customer Voice
B. Microsoft Dataverse C. server-side synchronization
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company uses a Microsoft Excel sheet to manage its loan application process. The company wants to optimize the process. You need to discover inefficiencies in the process. Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use process mining to discover inefficiencies in the process. Does the solution meet the goal? A. Yes B. No
B. No
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company uses a Microsoft Excel sheet to manage its loan application process. The company wants to optimize the process. You need to discover inefficiencies in the process. Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use task mining to discover inefficiencies in the process. Does the solution meet the goal? A. Yes B. No
B. No
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. A company uses a Microsoft Excel sheet to manage its loan application process. The company wants to optimize the process. You need to discover inefficiencies in the process. Solution: Record the actions required to complete the loan application process in the process advisor feature. Use process mining to discover inefficiencies in the process. Does the solution meet the goal? A. Yes B. No
B. No
You are designing a Power Platform solution. The company wants its development team to adopt the construction of repeatable components for its implementation team to reuse on different entities and forms. You need to recommend a technology that meets these requirements. Which technology would you recommend the developers adopt to assist the implementation team? A. JavaScript B. Power Apps Component Framework control C. Web resource D. Canvas app
B. Power Apps Component Framework control
You are designing a Power Platform solution. The company wants its development team to create an interactive slider visualization to indicate and filter timeframe data that can be used across all of its apps that can be styled and manipulated by using code. You need to recommend a technology that meets these requirements. Which technology would you recommend the developers adopt to assist the implementation team? A. Web resource B. Power Apps Component Framework control C. JavaScript D. Canvas app
B. Power Apps Component Framework control
You are designing a Microsoft Power Platform solution that will include multiple applications. You have the following requirements: • Support agents managing cases. • Project managers reviewing and updating their projects. • Stock managers managing warehouses. • New site visitors self-registering. • Employees tracking time entries. Which three requirements can you meet by implementing role-based applications? A. New site visitors self-registering. B. Support agents managing cases. C. Stock managers managing warehouses. D. Staff tracking time entries. E. Project managers reviewing and updating their projects.
B. Support agents managing cases. C. Stock managers managing warehouses. E. Project managers reviewing and updating their projects.
A car dealership has a custom financing table. You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met. You need to recommend tools and technologies for the developer. Which two tools or technologies should you recommend? A. Write a business rule. B. Write a JavaScript code. C. Use the Ribbon Workbench. D. Use the form editor.
B. Write a JavaScript code. C. Use the Ribbon Workbench.
You are designing a Power Platform solution. You need to identify the non-functional requirements for the organization. Which three non-functional requirements should you identify? A. business rules to identify top customers B. customer maintenance procedures C. usability of business process flows D. time-to-load forms E. solution regulatory compliance
B. customer maintenance procedures D. time-to-load forms E. solution regulatory compliance
You are implementing a solution that includes applications which perform high-volume Microsoft Dataverse operations. The applications must not experience a loss of functionality or loss of performance due to service protection API limits. You need to evaluate metrics for the service protection API limits. Which three metrics should you evaluate? A. Amount of API calls made within plug-in code. B. Number of API requests per web server. C. Amount of execution time that can be used for each connection. D. Number of concurrent connections per user account. E. Number of API requests per connection.
C. Amount of execution time that can be used for each connection. D. Number of concurrent connections per user account. E. Number of API requests per connection.
A company has an expense approval process that allows expenses to be submitted in multiple currencies. An accountant converts the expense amount to USD as part of the approval process. You need to automate the conversion by using the RESTful API. What should you do? A. Create a desktop flow. Use an Invoke web service action to get the currency conversion rate. B. Create a desktop flow. Use an Azure action to get the currency conversion rate. C. Create a cloud flow. Use the Microsoft Graph API to get the currency conversion rate. D. Create a cloud flow and a custom connector. Install a data gateway. Use the custom connector to get the currency conversion rate by using the data gateway.
C. Create a cloud flow. Use the Microsoft Graph API to get the currency conversion rate.
A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows. The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales. You need to design the security to avoid sensitive data from being seen. Which two actions should you recommend? A. Use Microsoft Dataverse restrictions before setting up the Power BI reports. B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel. C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI. D. Share Power BI dashboards only with users who are supported to see this data.
C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI. D. Share Power BI dashboards only with users who are supported to see this data.
You are designing a model-driven app that allows a company to manage sales opportunities. The company has a complex security model that includes the following requirements: ✑ The vice president of sales must be able to see opportunities for sales managers and sales representatives. ✑ Sales managers must be able to see opportunities for all sales representatives. ✑ Sales representatives must only see opportunities that they own. You need to recommend security tools for controlling user access. Which two tools should you recommend? A. Account hierarchy B. Field security profile C. Position hierarchy D. Security roles
C. Position hierarchy D. Security roles
You are assessing the capabilities of a project for a customer in the education sector. The solution must meet the following requirements: • Include curriculum and student management capabilities. • Conform to on-going Microsoft platform upgrades. • Minimize custom coding and configuration. You need to recommend a solution. What should you recommend? A. Microsoft Power Platform admin center B. Microsoft 365 admin center C. Power Apps portal D. AppSource
C. Power Apps portal
A company wants to add an interactive checklist to a Power Platform solution to ensure that salespeople are following the same steps when qualifying leads. You need to recommend a solution that will incorporate this checklist. What should you recommend? A. Microsoft Customer Voice B. Business Process Modeler task guide C. Dashboards D. Business Process Flow
D. Business Process Flow
A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts. You need to recommend a solution to automate the process. What should you recommend? A. Excel Online Connector B. Dynamics 365 Customer Insights C. Dynamics 365 Customer Service D. Dynamics 365 Marketing
D. Dynamics 365 Marketing
A large company experiences high staff turnover rates. As a result, the company must add or remove multiple system user accounts daily. You need to recommend a security concept which will facilitate complex security profiles to entities for large groups of users across the Power Apps and Dynamics365 applications. What should you recommend? A. Hierarchy security B. Field-level security C. User access management D. Team privileges
D. Team privileges
You are designing the data model for a school. The school wants to track students' enrollments in courses. The system must meet the following requirements: ✑ Track the courses in which each student is enrolled. ✑ Track the students that are enrolled in each course. Track dates when each student enrolled in each course and the person who approved the enrollment. ✑ Allow users to create a report that details which students are enrolled in which courses. You need to recommend a data model that will fit the school's requirements. Which logical model should you recommend? a. enrollment 1:N to student and course b. student N:N course c. student 1:N course d. student N:1 course
a. enrollment 1:N to student and course
