PLS 021 Lecture Exam 2

Almost _________ percent of ransomware victims pay the ransom and hackers _________ decrypt the data as promised.

50; do

The 80/20 rule means that if the software meets _________ percent of the company's needs, then the company should modify _________ percent of its business processes to use the software.

80; 20

_________ refers to determining who is responsible for actions that were taken.

Accountability

_________ did not file comments with the FCC opposing Marriott's Wi-Fi blocking plan.

Amazon

Analytical CRM systems provide ________ by analyzing customer behavior and perceptions.

BI

Which of the following is NOT a problem associated with Big Data?

Big Data can be structured, unstructured, or semi-structured.

The most current form of ransomware demands payment in the form of _________.

Bitcoins

________ is an approach that integrates various automated factory systems.

CIM

________ refers to the maximum number of times an instance of one entity can be associated with an instance in the related entity.

Cardinality

________________ development is closely linked with the idea of web services and service-oriented architectures.

Component-based

Which of the following is NOT a reason Priceline.com moved to a new customer contact center?

Cost

________ is the marketing of additional related products to customers based on a previous purchase.

Cross-selling

_________ refers to malicious acts in which attackers use a target's computer systems to cause physical, real-world harm or severe disruption, often to carry out a political agenda.

Cyberterrorism

Hackers would use a botnet to perform a _________.

DDoS

A(n) _________ is located between two firewalls.

DMZ

Ashley Madison's data was first released on the _________ by ________.

Dark Web; The Impact Team

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.

ERP II

________ are designed to correct a lack of communication among _________.

ERP; FAIS

_________ feasibility determines whether the project is an acceptable financial risk and, if so, whether the organization has the necessary time and money to successfully complete the project.

Economic

_________ is an access control.

Encryption

_________ is an approach in which the organization's end users develop their own applications with little or no formal assistance from the IT department.

End-user development

_________ occurs when an unauthorized individual attempts to gain illegal access to organizational information.

Espionage

_________ is the third step in the general framework for ethics.

Evaluate alternative actions

_________ costs are those costs that remain the same regardless of any change in the company's activity level. The CIO's salary is an example of a _________ cost.

Fixed; fixed

Which of the following data is NOT currently collected by usage-based car insurance companies?

GPS

Which of the following is an accuracy issue?

How can we ensure that the information will be processed properly and presented accurately to users?

Africa collaborated with ________ to stop the Ebola virus outbreak in 2013 and 2014.

IBM

The _________ consists of a clear set of projects that the IS department and the functional area managers will execute in support of the IT strategic plan.

IS operational plan

________ originally managed Priceline.com's customer management system.

IT

Which of the following does NOT contribute to the increasing vulnerability of organizational information resources?

Increasing skills necessary to be a computer hacker

Which of the following is an advantage of JAD?

Involves many users in the development process

_________ is a legal concept that gives individuals the right to recover the damages done to them by other individuals, organizations, or systems.

Liability

________ is the customer's potential revenue stream over a number of years.

Lifetime value

________ is the correct evolution of POM planning.

MRP MRP II ERP

________ is part of the ________ process and occurs when the company is trying to increase its inventory.

Make-to-stock; production

_____ is NOT a statistical tool used for predictive analytics.

Multidimensional analysis

Data marts and data warehouses typically use ________.

OLAP

If you analyze a data cube, this is an example of using

OLAP

Most organizations design TPS to process transactions as soon as they occur. This is called _________.

OLTP

________ CRM systems are hosted by an external vendor in the vendor's data center.

On-demand

______ analytics require _______ analytics.

Prescriptive; predictive

_________ is the first step in the general framework for ethics.

Recognize an ethical issue

_______ is a decisional role.

Resource allocator

________ is the component of an operational CRM system that automatically records all of the components in a sales transaction process.

SFA

________ is the most popular query language used for interacting with a database.

SQL

________ is the best-known on-demand CRM vendor.

Salesforce

________ is part of the ________ process and involves sending goods that are in the warehouse to customers.

Sell-from-stock; fulfillment

_________ collects personal information about users without their consent.

Spyware

________ is an extended ERP module.

Supply chain management

_________ are IS professionals who specialize in analyzing and designing information systems.

Systems analysts

A URL that begins with https uses _________.

TLS

________ is the cumulative store of subjective or experiential learning.

Tacit knowledge

________ refers to erratic shifts in orders up and down the supply chain.

The bullwhip effect

_________ is a remote attack requiring user action.

Virus

John Hancock partnered with ________, a global wellness company.

Vitality

You can check your credit report annually for free through TransUnion, Equifax, and Experian. This allows you to catch signs of identity theft early and note any problems in your credit reports. This is an example of an ethical issue that falls into the category of ________.

accuracy

The end product of the _________ stage is a set of system requirements.

analysis

Auditing _________ the computer means verifying processing by checking for known outputs using specific inputs.

around

You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation.

best-of-breed

You are an executive working for a Fortune 500 company. You want to see how each factory floor worker is performing compared to every other worker. You would look at the ________ wall in the Management Cockpit.

blue

A ________ is a group of eight ________.

byte; bits

A _________ site is the least expensive option.

cold

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

comparative

Which of the following is NOT a use for data mining?

comparing products

________ is an advantage of cloud-based ERP systems.

cost

Companies purchase digital dossiers to ________.

create customer intimacy

Amazon's recommender system is an example of ________.

cross-selling

A transaction is any business event that generates ________ worthy of being captured and stored in a database.

data

If you want to know what items customers typically buy together so that you can place them next to each other on the shelf, you would be using

data mining

The _________ approach states that the morality of an action is based on whether the action itself is right or wrong under a series of rules, rather than based on the consequences of that action.

deontology

GIS is a computer-based system for capturing, integrating, manipulating, and displaying data using

digitized maps

A _________ conversion involves shutting the old system off and turning the new system on at a certain point in time.

direct

Suppose you work for XYZ Corporation. You know you can contribute 6% of your salary to a 401K and the company will match that 100% after 6 years of service because it is in the employee handbook. This is an example of ________.

explicit knowledge

Answering the question "did this option work as proposed" occurs in the _____ phase of the IDC.

implementation

All the information about you in your university's database is a(n) ________.

instance

Packing, assembly, or manufacturing are ________ activities.

internal

SCM systems are ________ systems.

interorganizational

Systems _________ addresses the business problem or business opportunity by means of a feasibility study.

investigation

A(n) ________ report summarizes the performance of critical activities.

key indicator

Typing in your password to access a system is an example of something the user _________.

knows

Organizations typically invest in cloud-based ERP systems because they are _________.

less expensive

The ________ component of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity.

make

Databases ________ inconsistency; this means ________.

minimize; various copies of the data do not agree

Normalization is a method for analyzing and reducing a relational database to its most streamlined form to ensure ________ redundancy, ________ data integrity, and optimal processing performance.

minimum; maximum

Data marts can be implemented ________ compared to data warehouses.

more quickly

Above all, you want to implement the cheapest CRM system available. You are willing to accept any risks associated with this, so you would want to implement a(n) ________ CRM system.

open-source

Europeans and privacy advocates prefer the _________ model of informed consent.

opt-in

A circle with a "chicken leg" to the entity represents the ________ cardinality symbol.

optional many

A _________ conversion involves running the old and new systems at the same time.

parallel

A _________ conversion introduces components of the new system in stages.

phased

A _______________ is an underlying computer system on which application programs can run.

platform

You would use optimization or simulation for ______ analytics.

prescriptive

The ________ process originates in the warehouse department and ends in the accounting department.

procurement

The _________ represents the business users and any other stakeholders in the project.

product owner

Southwest Airlines utilized a(n) ________ CRM system to rearrange a customer's flight schedule to get to her comatose son.

real-time

A ________ generally describes an entity.

record

Database systems minimize ________.

redundancy

In the ________ component of SCM, supply chain managers create a responsive and flexible network for receiving defective, returned, or excess products back from their customers, as well as for supporting customers who have problems with delivered products.

return

Jana is a mobile startup designed to ________.

reward users with data in exchange for collecting their personal information when sampling apps

The pursuit of the "American dream" and our ability to choose our religious orientation is a reflection of the _________ approach.

rights

You recently inherited an Alvin and The Chipmunks "A Chipmunk Christmas" record. Since you don't have a record player, you need to find a way to convert the record into a CD. This is an example of data ________.

rot

You are a jeweler who wants to make sure you have the maximum number of diamonds for sale. You notice that the number of diamonds available drops more when the size is relevant versus when the color is relevant. By comparing these factors, you are conducting a(n) _____ analysis.

sensitivity

Legacy systems were developed as _________.

silos

SaaS is a method of delivering _________ in which a vendor hosts the applications and provides them as a service to customers over a network, typically the internet.

software

As a purchasing manager, you have to purchase widgets every week to replenish your inventory. This is a(n) ________ decision.

structured

You are an employee in Inside Sales. This means you take calls and address customer issues like entering orders, updating orders, and providing order status reports. This is a(n) _____ task and a(n) _______ decision.

structured; operational control

Capital One's insourcing initiative meant it had to build its reputation as a _________ company.

technology

You want to make sure your entire organization is using a single data warehouse instead of using a data mart for every department. This is an example of

the development of infrastructure to support enterprise-wide analytics.

Data marts are typically associated with

the development of one or a few related analytics applications.

A _________ is an intellectual work that is not based on public information.

trade secret

If you shift your risk by using other means to compensate for the loss like purchasing insurance, you have implemented a risk _________ strategy.

transference

Industry experts estimate that 80-90 percent of data in an organization is ________.

unstructured

Knowledge management is a process that helps organizations manipulate important knowledge that comprises part of the organization's memory, usually in a(n) ________ format.

unstructured

If a company doesn't want to write any computer code, it would choose to ________.

use a prewritten application

With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

vanilla

Containers are another step in the development of _________ technology.

virtual

A _________ site typically does not include the actual application the company needs to get the business back up and running immediately.

warm

Which of the following is an accessibility issue?

How much should companies charge for permitting access to information in their databases?

_________ is the most recent example of ethical misbehavior in organizations.

Wells Fargo bank

Which of the following is a privacy issue?

What information about individuals should be kept in databases, and how secure is the information there?

You get a new smartphone and throw your old one away without erasing all your data. This is _________ and is an _________ mistake.

a human error; unintentional

Which of the following was NOT used in the cyberattack on Ukraine?

a logic bomb

Overstock's chatbot, called Mila, _________.

automates the simple but time-consuming process of requesting sick leave

Data reduction is the conversion of raw _______ into a smaller amount of more useful _______.

data; information

You use FedEx and UPS to ship your products to customers. This is an example of a(n) ________ activity.

downstream

You are looking at a sales report from last month. You notice one salesperson's numbers are much lower than the rest, so you click on that person's name to get more details on the products they sold last month. You are using the _______ feature of a dashboard.

drill down

The European Union's highest court ruled that ________.

embarrassing material should be removed from search results when requested

Dashboards evolved from

executive information systems

Operational CRM systems support _________-office business processes or processes that _________.

front; directly interact with customers

The _________ model of informed consent permits the company to collect personal information until the customer specifically requests that the data not be collected.

opt-out

Organizations must have a strategy for managing all the resources that are involved in meeting customer demand for their product or service. This strategy is developed in the ________ component of SCM.

plan

The fulfillment process originates in the ________ department and ends in the ________ department.

sales; accounting

Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______).

the output; inputs