PM Ch10

Which type of change implementation makes employees feel the least threatened?

Adaptive change

What are two factors that contribute to resistance to change?

Change agent characteristics Employee characteristics

What are supertrends that are currently affecting the future of business?

Competitive advantage is coming increasingly from knowledge, not information. The way we work is being impacted by offshore suppliers.

Organizational development can be used to manage ______ within an organization.

Conflict

Unfreezing

Creating the motivation

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

Development

Place the steps in the OD process in the correct order, with the first step listed at the top and the final step listed at the bottom

Diagnosis Intervention Evaluation Feedback

Match each step in the organization development process with the type of question that it answers.

Diagnosis--- what is the problem Intervention-----What should we do about it? Evaluation------How well has the intervention worked?? Feedback---How can the diagnosis be further refined?

Which of the following is a demographic characteristic that is a force for change outside the organization?

Education

True or false: Organizational development is used to hire new executives.

False

A set of interdependent processes and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______.

Innovation system

What are the three parts of a systems model of change?

Inputs Target elements of change Outputs

Which of the following are among the seven methods of fostering innovation?

Institute the necessary human resource policies, practices, and procedures Establish the required structure and processes Create an innovation strategy Get commitment from top managers

Which is a purpose of organization development?

Managing conflict

Changing the appearance or the performance of a product or a service, or the creation of a new one, is called ______ innovation.

Product

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.

Reactive

Which of the following is an adaptive change in an organization?

Reintroduction of a practice familiar to the organization

Which statement about organizational development is true?

Successful organization development usually involves multiple interventions

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

Supertrends

Refreezing

Supporting and reinforcing the new behavior

True or false: Multiple organizational development interventions have been found to work better than single interventions.

True

One assumption of a systems approach to change is that change ______.

creates a ripple effect through an organization

The third step in the organization development process is ______.

evaluation

Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______.

her childhood predisposed her to dislike change

People's reaction to change depends largely on ______.

how they were taught to handle change as children

The process of creating something new that can be applied profitably is referred to as ______.

innovation

Changing

introducing new information, perspectives, and models of behavior.

Innovations must be ______.

novel

An emotional/behavioral response to real or imagined threats to an established work routine is known as ______.

resistance to change

Reactive change is change that ______.

responds to problems or opportunities as they arise