PMP Practice questions

Match the process to the process group Process Group: 1. Initiating 2. Planning 3. Executing 4. Monitoring & Controlling 5. Closing Process: A. Monitor Risk B. Manage Quality C. Sequence Activities D. Close Project or Phase E. Manage Cost F. Develop Project Charter

1. Initiating = F. Develop Project Charter 2. Planning = C. Sequence Activities 3. Executing = B. Manage Quality 4. Monitoring & Controlling = A. Monitor Risk 5. Closing = D. Close Project or Phase

A week previous to the project kick-off call, a PM meets with a key project resource to gain a deeper understanding of how difficult the project deliverables are. The resource expresses concern and worry regarding the deliverables. What would the PM do to ensure that the deliverables are realistic? A. Complete a feasibility study, and then assess the results B. Discuss the resource's worries with the sponsor, and modify the project charter C. Note the concerns in the issue log to review at a later date D. Identify threats and preventive actions by conducting a risk assessment

A. Complete a feasibility study, and then assess the results (To ensure that the deliverables are realistic, the PM needs to conduct a feasibility study and then evaluate the results)

You are overseeing a project for your organization to implement a web-based application for accessing pay and tax information online. Currently, you are in the process of implementing approved changes, corrective actions, preventive actions, and defect repairs in the project. You are in which of the following process groups? A. Executing B. Monitoring & Controlling C. Planning D. Closing

A. Executing

You are working on a construction project and successfully completed all the work. Your stakeholders were very pleased and recently communicated their final acceptance of the project. You are now meeting with your team to update the organizational process assets with a record of knowledge gained about the project to help future project managers with their projects. Once the lessons learned is completed, what should you do next? A. Release the team B. Close the contract C. Get formal acceptance D. Write lessons learned

A. Release the team

Instead of being 90% complete, your project is behind at only 65% complete. The total budget for your project is $120,000 and the AC is $80,000. What is the scheduled performance index (SPI) and cost performance index (CPI) of this project? A. SPI=0.72, and CPI=0.98 B. SPI=1.38, and CPI=1.2 C. SPI=0.94, and CPI=1.04 D. SPI=0.80, and CPI=0.91

A. SPI=0.72, and CPI=0.98 EV (earned value)= %complete x budget -> 65% x $120,000 = $78,000 PV (planned value)= %complete x budget -> 90% x 120,000 = 108,000 AC (actual cost) = $80,000 CPI = EV/AC=0.98 SPI= EV/PV=0.72

While trying to obtain the formal acceptance of the completed project scope and associated deliverables, with whom should the PM validate the product? A. The sponsor, key stakeholders, and customers B. The project team C. The quality control team members D. The change control board members

A. The sponsor, key stakeholders, and customers

CH. 2 - You have been assigned as a PM to implement a new innovative smartphone application in a balanced matrix organizational structure. You may experience difficulties in obtaining and assigning resources to your project due to which once of the following factors? A. the power and authority are shared between you and the functional manager, and you do not have full authority over the project and its funding B. your role is like a coordinator or expeditor (communication coordinator or staff assistant) C. you have no real authority and power D. the project budget is fully controlled by the functional manager

A. the power and authority are shared between you and the functional manager, and you do not have full authority over the project and its funding

Which one of the following mostly includes the product acceptance criteria that outline requirements a project must meet before stakeholders accept the final product or service? A. Quality management plan B. Project Scope statement C. Scope management plan D. Requirements management plan

B. Project Scope statement

A key member is asked to move to another project during the middle of a software development project. The team believes this move may cause harm to the project. Which two activities will help to resolve the problem? (choose two) A. Discuss the conflict with the project sponsor and ask for a solution B. Use coaching tools and techniques to motivate the team C. Replace the key team member with a new resource who has the same skills D. Meet with the change control board (CCB) to discuss the requested change E. Engage in the change management process to replace the resource

B. Use coaching tools and techniques to motivate the team D. Meet with the change control board (CCB) to discuss the requested change (The PM should keep the team motivated and handle the potential staffing change by following the change management plan)

While working in the initiating process group, you are mainly focusing on creating a project charter and a stakeholder register. You will use all of the following as inputs EXCEPT: A. Organizational values and work ethics B. Project scope statements C. Configuration management knowledgebase D. Historical information and past lessons learned

B. Project scope statements

Sarah, a PM, is in the Define Scope process of developing a comprehensive, detailed description of the project and product. Which of the following is NOT a tool & technique used in this Define Scope process? A. Product Analysis B. Expert Judgment C. Data Analysis D. Data Representation

D. Data Representation

Project management and operations management are sometimes managed by the same set of people. What is one of the key differences between project and operations management? A. Operations management is temporary and project management is ongoing B. Project management is temporary and operations management is ongoing C. Project management is done only by a certified project manager D. None: operations and project management are the same

B. Project management is temporary and operations management is ongoing

Which one of the following statements is FALSE abut the Project Management Information System (PMIS)? A. It can be electronic or manual B. It is an automated system that can serve as a repository for information and a tool to assist with communication and with tracking documents and deliverables C. It consists of the data sources and the tools and techniques used to gather, integrate, analyze, and disseminate the results of the combined outputs of the project management processes D. It defines how the project is executed, monitored and controlled, and closed

D. It defines how the project is executed, monitored and controlled, and closed

Verified deliverables are inputs in which of the following scope management processes? A. Define Scope B. Create WBS C. Validate Scope D. Control Scope

C. Validate Scope

During the process of monitor risks, the project manager is working with the organization to determine the effectiveness of the risk management processes. They have determined that the risk processes on the project is adequate and no changes should be made. What tool best describes this? a. Audits b. Data analysis c. Meetings d. Data representation

a. Audits Audits are done by the organization to determine the effectiveness of the risk management processes on a project.

The project manager realizes that a lot of the team members are feeling isolated from each other. So the project manager rents a meeting room where they can all meet up and discuss a few of the project issues in a face-to-face setting. What tool is the project manager using? a. Single location b. Colocation c. Project location d. Team location

b. Colocation A colocation is a place where team members meet in the same physical location to enhance their ability to perform as a team. All other choices are made-up terms.

What does it mean to interact with others to exchange information and develop contacts? a. Meeting Management b. Networking c. Political Awareness d. Cultural Awareness

b. Networking Networking is a tool that is part of interpersonal and team skills in which you interact with others to exchange information and develop contacts.

Project manager Mark does not believe that his team can complete the work without him inspecting the work throughout the project. His distrusts of the project team has led to conflicts with different team members. What theory is Mark following to manage his team? a. Theory Z b. Theory X c. Theory Y d. Herzberg theory of motivation

b. Theory X Theory X is a theory that involves managers that distrust their workers and believe people does not like to work and needs to be managed consistently. They're mostly known as micromanagers which can lead to poor morals with the team members.

Which one of the following takes the progressive elaboration approach and plans the near-term work in detail and future work at a higher level? a. scope definition b. rolling wave planning c. decomposition d. SWOT analysis

b. rolling wave planning

Managed quality is a process that is done to increase the probability of meeting the quality requirements on a project. From what other process does manage quality get the data needed in order to improve quality management? a. Validate scope b. Control scope c. Plan quality management d. Control quality

d. Control quality The process of managed quality uses the data and results from the control quality process in order to ensure that the quality is being improved and met.

The organization has decided to use agile methods on their next project. How will the organization describe an agile project team? a. Self-organizing b. Project manager led c. Organization led d. PMO led

a. Self-organizing In an agile project the team is self-organizing and the project manager will provide a supporting environment and trust that the team will do the job correctly.

The project manager has assigned many resources to work on the project. Some team members will work on weekdays and a few on weekends. What should the project manager do next? a. Update the resource calendars b. Update the cost baseline c. Update the schedule baseline d. Update the resource baseline

a. Update the resource calendars Once team members have been assigned to the project, the project manager should then create a resource calendars to show their availability while working on the project.

In the process of control costs the project manager compares the project management plan what other information? a.Work performance data b.Project funding requirements c.Project documents d.Work performance reports

a. Work performance data In almost all monitoring and controlling processes, the project manager compares the project plan with the work performance data to determine if the project is in "control".

Mary the project manager has completed the scope statement and the WBS for a small project. She has approached the sponsor about gaining approval for the scope baseline. Upon inspection the sponsor decided the scope baseline doesn't have enough information in it. What is the best action Mary can take? a. Work with the team and create a WBS dictionary b. Go back to the collect requirements processes to ensure all requirements were added to the scope baseline c. Ask the sponsor to write the scope d. Work with the team to create a project schedule

a. Work with the team and create a WBS dictionary The scope is missing one component, the WBS dictionary. Mary should create it and add it to the scope statement and WBS to create the WBS dictionary.

The project manager is currently evaluating how well the project is meeting the project budget. What earned value formula will be needed in order to determine if a project is on or over budget? a. PV b. AC c. SV d. SPI

b. AC In order to determine if a project is on or over budget, you will need to calculate the CV or CPI which both uses the value of AC.

While working on a large building development project the team has identified a particular warehouse they would use to fabricate the steel beams. Where would the team store this information? a. Activity Lists b. Activity Attributes c. Milestone List d. Project Schedule Network Diagram

b. Activity Attributes The activity attributes can be used to identify the place where the work is to be performed. The activity list is just a list of all activities on the project. The milestone list will identify all milestones on the project. The project schedule network diagram will not show the location of work, just the sequence of work.

A project team has completed building a new smartphone for major phone manufacturer. During testing they realize it is very slow when it boots up. They have compared their boot time to a few other smartphones made by other companies and realize their phones is very slow. What could the project team have used to ensure this was addressed during planning? a. Industry testing b. Benchmarking c. User acceptance testing d. Prototypes

b. Benchmarking Benchmarking is used on projects to compare the performance or specifications to other projects or industry standards.

When creating a project management plan what component will address how to approve changes on a project? a. Change approval management plan b. Change management plan c. Change control board plan d. Change Plans

b. Change management plan The change management plan is a part of the project management plan that will describes how to manage changes on a project. That includes getting them requested, assess, approved or rejected. The other choices are made up plans.

The project manager is having a difficult time collecting the requirements from the stakeholders. They never seem to have time to meet with the project manager. What would the project manager best do in this situation? a. Write the requirements himself b. Continue to work with the stakeholders to collect the requirements c. Create the scope statement from the requirements that has already been collected d. Stop the project until they have time to give the requirements

b. Continue to work with the stakeholders to collect the requirements The best solution here would be to work with the stakeholders to collect the requirements in detail. This can include scheduling meetings ahead of time. The project manager should not write the requirements or write a scope statement with just a few of the project requirements. The project has been approved and should not be stopped.

The project manager has notice that a member on the project team has been doing work that was not in the WBS. The project manager talks to the team member and ask why he was doing work that was not listed in the WBS. The team member says the sponsor requested the work and he felt he needed it to be done. What process most accurately describes this scenario? a. Validate Scope b. Control Scope c. Perform integrated change control d. Control quality

b. Control Scope The control scope process is where the project manager compares the plan work to the actual work to ensure there is no variance. If there is a variance a change request might be needed to correct it.

The project manager is constructing the project schedule and he would like to know what would be the minimum duration needed to complete the project. What method can he use to determine the minimum duration? a. Scheduling method b. Critical path method c. Precedence diagramming method d. Duration methods

b. Critical path method The critical path method is used to estimate the minimum project duration and determine the amount of schedule flexibility. Precedence diagramming method is used to construct the project schedule network diagram showing the dependencies between activities. Scheduling and duration methods are made-up terms.

The project manager has met with over six different sellers and has negotiated with them. Finally, he has selected one of the sellers and awarded the contract. What process group are these activities taking place in? a. Planning b. Executing c. Monitoring and controlling d. Closing

b. Executing The process the project manager is currently doing is conduct procurements which will result in selecting a seller and award a contract. This process is done in the executing process group.

The project sponsor has indicated to the project manager that he is not happy with the current schedule of the project. He would like the project to be completed at least three months earlier than its scheduled completion date. What technique can the project manager use to decrease to schedule while minimizing cost? a. Crashing b. Fast Tracking c. Reserves d. Dependencies

b. Fast Tracking Fast tracking of the schedule is a compression technique in which activities are generally done in parallel. This technique generally increases the risk on the project but may not increase costs. Crashing is adding more resources to the project to finish it faster and will increase the costs.

While decomposing project activities which of the following statements is true regarding the usage of this technique? a. It is only done once on a project b. Involving the team members can lead to better and more accurate results c. It is a tool used in sequence activities d. It is used create the project scope statement

b. Involving the team members can lead to better and more accurate results Decomposition is best done when the team members are involved since they are considered to subject matter experts and will generally lead to more accurate result. It should be done throughout the project as more work is done and understood. It is not a tool used in sequence activity or defined scope processes.

During the process of Identifying risks the project manager has determined that the project team should be the stakeholders who identifies the risks for the project. Which of the following statements is true about this approach? a. It will lead to a more thorough risk register b. It is incorrect and the project manager should have all stakeholders identify risks c. It would be easier to come up with the risks responses d. It would be easier to implement the risks responses

b. It is incorrect and the project manager should have all stakeholders identify risks During the process of identify risks all project stakeholders should be encouraged to help identify individual project risks. This will lead to a more thorough risk register and perspectives from all people affected by the project.

Which of the following statements about quality management is false? a. Customer satisfaction is a test of quality b. It's cheaper to let customers find defects c. Prevention leads to less inspections d. Management is responsible for quality

b. It's cheaper to let customers find defects It is always more expensive to let the customers find defects. This can lead to warranty issues, recalls, or loss of reputation. All of the other choices are true.

The project manager has spoken with the customers about what quality requirements there are looking for on the office renovation project. They have specifically said they want to use good quality materials that will last very long. Where would be best for the project manager to store this request? a. Quality Documentations b. Requirements Documentations c. Scope statement d. Requirements management plan

b. Requirements Documentations The quality requirements are stored in the requirements Documentations that is an output of collect requirements.

While conducting a brainstorming session with the team in order to rank the risks, the project managers is worried about the data they are using in order to rank the risks. The project manager feels that some team members may only be speculating on what the probability of a risks would be. What tool can best help the project manager in this scenario? a. Risks probability and impact assessment b. Risk data quality assessment c. Probability and impact matrix d. Hierarchical charts

b. Risk data quality assessment Risk data quality assessment evaluates the degree to which the data about the individual risks is accurate and reliable. If this date is not accurate then the entire assessment may be compromise and will not truly reflect the risk ranking on a project.

While getting ready to manage the project schedule, the project manager would like to document how accurate the schedule must be and what model the team would use to create the schedule. What document would this information be in? a. Scope Management Plan b. Schedule Management Plan c. Schedule Baseline d. Schedule Data

b. Schedule Management Plan The schedule management plan will describe how the schedule would be planned, developed, managed, executed, and controlled throughout the project. It would also have the level of accuracy, reporting formats, and the schedule model.

What document will be created once the stakeholder management process is completed in the planning process group of the project? a. Stakeholder management plan b. Stakeholder engagement plan c. Communication management plan d. Stakeholder register

b. Stakeholder engagement plan The stakeholder management process to conduct during planning is plan stakeholder engagement. The output is the stakeholder engagement plan.

Which of the following statements would be considered false about a project that has an SPI of 1.2 and the CPI of .7? a. The project is being crashed to complete faster b. The project is being fast-track to complete faster c. The project is ahead of schedule and over budget d. A change request may be needed to correct the budget

b. The project is being fast-track to complete faster Of the choices, the only answer that maybe correct would be that the project is being fast-track, since fast-track and generally results in a shorter schedule but does not affect costs. All other choices are 100% true since the project is over budget but ahead of schedule.

While monitoring and controlling the project, the project manager notices that for the last 3 weeks the project has been behind schedule 2 out of the 3 weeks. The PM thinks it will also be behind schedule this week also. What kind of Data analysis is this? a. Variance analysis b. Trend analysis c. Prediction analysis d. Expert Judgement

b. Trend analysis Trend analysis is used to analyze when a trend might be forming and where it's going. Variance analysis is used to see a variance only, not to predict it. Prediction analysis is made up. Expert judgement is not part of Data analysis.

While executing a project the project manager has learned that a vendor will delay the delivery of the sever that will be needed to implement the phone system. This problem will need to get resolve soon. What should the PM do first? a. Update the project management plan b. Update the issue log c. Update the sponsor d. Find a new vendo

b. Update the issue log The first step in managing any issues on a project is to add it to the issue log. From there the PM can get a change request to either change the vendor or add more time to the project. Once a change request has been approved then the PM can update the project management plan

The project manager is identifying stakeholders on the project when he finds a stakeholder that is part of the company executive board. How should the project manager classify this stakeholder? a. Downward b. Upward c. Outward d. Senior

b. Upward The upward classification is used for stakeholders that are senior to the project such as senior management.

A PM is managing a web-based application project to automate the accounting processes of his organization. The project has an estimated budget of $120,000 and a duration of 9 months. While reviewing the project, the PM notices that activities were scheduled in sequential order, but coding work was initiated 12 days earlier than planned. What type of relationship represents the start of coding work to the completion of the design work? a. finish to start relationship with a 12 day lag b. finish to start relationship with a 12 day lead c. start to finish with a 12 day lag d. start to finish with a 12 day lead

b. finish to start relationship with a 12 day lead

The project manager has selected a seller to work on a contract that requires insurance and performance bonds. The insurance and performance bonds must be of a certain amount in order for the seller to meet the buyers compliance. Where should the project manager store the insurance and performance bonds? a. Procurement statement of work b. Procurement management plan c. Agreement d. Request for proposal

c. Agreement An agreement can contain things such as pricing and payment terms, inspection, warranty, incentives and penalties, and insurance and performance bonds.

During a major construction project of a large building the project manager realizes that the scope didn't include a new safety regulation. If the building is completed and doesn't include the regulation the building will not be approve for occupancy. What should the project manager do next? a. Call the sponsor and ask for help b. Inform the team and tell them to stop the work c. Analyze what is in the new regulation d. Increase the budget and schedule

c. Analyze what is in the new regulation The first action the project manager should take is the analyze how the regulation will affect the project. From there, the project manager might have to get a change request to modify the project management plan to incorporate the regulation.

The project team has completed all the duration estimates for the activities on the project and has indicated that their estimates should be with in a -10 to +10% range. Where should the project team store this range? a. Schedule baseline b. Schedule management plan c. Basis of estimates d. Activity lists

c. Basis of estimates The basis of estimates would generally indicate the range of possible estimates. The schedule baseline and schedule management plan will not indicate the possible range of the estimates. Activity list is just a list of activities that will take place on the project.

When the project executes what plan will the project manager use along with the stakeholders engagement plan to engage all stakeholder on the project? a. Scope management plan b. Requirements management plan c. Communication management plan d. Cost management plan

c. Communication management plan The communication management plan is used along with the stakeholders management plan during the process of manage stakeholders engagement to keep the stakeholders engaged

While managing a large multinational project, the project manager knows that the engagement of the stakeholder will be key to a successful project. What main activity should the project manager be doing to ensure all stakeholders are engaged? a. Identify the stakeholders early b. Document their requirements early c. Continuous communication d. Identify risk early

c. Continuous communication Continuous communication is the main aspect of stakeholders engagement. Continuous communication will lead to early identification of stakeholders and understandings how to engage them.

After awarding the contract the seller has begun to do the work listed in the contract. The project manager has also started to inspect the work to ensure that it is getting done according to the contract. What process best describes these activities? a. Monitor procurement b. Managed procurement c. Control procurement d. Close procurement

c. Control procurement Control procurement is a process that is done in the monitoring and controlling process groups in which both the buyer and the seller's meet the requirements outlined in the contract.

The project manager has negotiated a fixed price contract with a supplier for steel. The contract is for four years. The seller has requested that the cost be risen by 4% every year due to inflation and fuel costs. What type of contract should the project manager use? a. Firm fixed price b. Fixed price incentive fee c. Fixed price economic price adjustment d. Cost plus fixed fee

c. Fixed price economic price adjustment A fixed price economic price adjustment contract is used to adjust the fixed costs over the life of the contract due to economic conditions such as inflation.

The project manager has met with the project team to determine when to do the inspections on the project. The Project manager would like to do minimal inspections but still have a high quality product. Which of the following actions would lead to less inspections but high quality? a. Well defined requirements b. Larger budget c. Implement more preventive actions d. Conduct more control quality

c. Implement more preventive actions Quality is about prevention. The more a defect is prevented the less inspections will be needed. For example, hiring of well-trained programmer would require less inspections of codes.

While working on a product redesign project, the project manager has met with the company's senior management to inform them that they would need to provide adequate resources in order to ensure the quality of the product. Which of the following statements is true about management's responsibility in quality? a. Management is not responsible for quality on a project b. Management is only responsible for quality in operations c. Management is responsible for quality throughout the organization d. Only the project team is responsible for quality on a project

c. Management is responsible for quality throughout the organization Management is responsibility for quality throughout the organization, both in operations and project management.

The project manager has collected many of the work performance data and has created the work performance report. The Project manager has begun to distribute this status report according to the communication management plan. What tool best describes this? a. Project Information Distribution b. Project Report Distribution c. Project Reporting d. Project Data Distribution

c. Project Reporting Project reporting is a tool that is used on the process of manage communication to collect and distribute project information. All other choices are not valid tools.

The project team has started to identify risks on the project. What method can they best use to identify both positive and negative risks while analyzing how the strength may offset threats and vice versa? a. Root cause analysis b. Assumption and constrain analysis c. SWOT analysis d. Document analysis

c. SWOT analysis The SWOT analysis is done to identify the strengths, weaknesses, opportunities, and threats of a project. This strengths and opportunities are positive risks and the weaknesses and threats are the negative risks. By putting this into a quadrant diagram the project team can then see how strengths may offset threats and vice versa.

When should the project manager conduct the process of identify stakeholders? a. Only when the project initiates b. Once if needed on the project c. Throughout the project lifecycle d. Only when new stakeholders are added to the project

c. Throughout the project lifecycle The process of identify stakeholders should be done throughout the project, not just when it initiates.

Steve is the PM for a construction project to convert an old nursing home into a new multi-story office complex. The architectural design and site surveys are completed, and Steve is now waiting for the clearance and permit from the city to start the construction. This is an example of which kind of dependency? a. mandatory dependency b. internal dependency c. external dependency d. discretionary dependency

c. external dependency

You are in the Estimate Activity Durations process. These estimates usually originate from project team members most familiar with the activity and then get progressively elaborated. Which one of the following is TRUE about this process? a. this process must be performed after the Develop Schedule Process b. padding is a common practice, and the PM should not be too worried about it c. the activity duration estimates are outputs in this process d. it is not important that all estimates in this process should use a common work unit/period

c. the activity duration estimates are outputs in this process

When selecting the correct communication technology what should the project manager not be looking for? a. Ease of use b. Sensitivity of the information c. Urgency for information d. Age of the technology

d. Age of the technology Whether technology is new or old, as long as it meets the needs of the project it will be sufficient.

The project management plan has been completed and the project manager has just executed the project. His next task will be to select the team members to work on the project. What are some criteria the project manager should be using when selecting team members? a. Availability, costs, and age b. Availability, experience, and religion c. Age, attitude and skills d. Availability, costs, and skills

d. Availability, costs, and skills While they are many different criteria a project manager can use when selecting a team member, age and religion should not be one of them.

The project manager has worked with an expert project team to create the estimates for cost on the project. The project manager is very confident that the project will end at that budget. Where should the project manager document confidence level of the costs estimate? a.Cost baseline b.Cost management plan c.Risk register d.Basis of estimates

d. Basis of estimates The basis of the estimates will have an indication of the confidence level of the final estimate. No other choice will document the confidence level of an estimate.

The project team has completed the deliverables for the project and has check them to ensure all of the quality requirements has been met. They have informed the sponsor to review the deliverable with them, to gain a sign off on its completion. What tool would be best used in this process? a. Product review b. Scope review c. Data analysis d. Inspection

d. Inspection Inspection is the tool used in the process of validate scope by the stakeholders to formally accepted the verified deliverables.

When managing project quality, what process with the project manager perform in order to ensure that the processes the project is following will produce a quality deliverable? a. Control quality b. Validate scope c. Close project or phase d. Manage quality

d. Manage quality Manage quality is a process that is done to ensure and improve the quality management processes the project will follow in order to produce a quality deliverable. It uses data from the control quality process in particularly the quality control measurements.

The project team has given the customers access to the new software they created in order to get their feedback and see if there is room for improvements. What tool best describes this? a. Expert Judgement b. PMIS c. Software Testing d. Prototype

d. Prototype

The project manager has completed the communications management plan. Which of the following choice would not be part of the communication management plan? a. Who should receive project communications b. What communications should be sent c. Glossary of common terminology d. Requirements for the project scope

d. Requirements for the project scope Requirements for the project scope is generally kept in the requirements documentation not the communication management plan.

The customers of a new office renovation project are not too sure what the project will and will not do. The planning for the project has been completed and it's now about to be executed. Where can the customers look to see what work the project will not be doing? a. WBS b. WBS dictionary c. Scope management plan d. Scope statement

d. Scope statement The scope statement has exclusions, work the project will not be doing. Work on the WBS must be done

The project manager is set to start the process of conduct procurement. What should the project manager have received before starting this process? a. Procurement management plan b. Bid documents c. Procurement statement of work d. Seller proposals

d. Seller proposals The seller proposals should have been acquired before the project manager can negotiate and select the seller. All other choices are created by the project manager and the project team.

The project manager and the team has come up with a few different criteria they will use when selecting a seller. The criteria include costs, qualifications, licenses, and financial stability of the seller. What best describes these criteria? a. Procurement documents b. Agreements c. Request for proposal d. Source selection criteria

d. Source selection criteria Source selection criteria is use to evaluate the sellers and can include things such as costs, delivery dates, experience, financial stability, or management experience.

The activity lists and WBS are used to help create the scope baseline and the schedule baseline. Which of the following statement is true regarding these two documents? a. The WBS is not part of the project management plan while the activity list is b. Activity lists is part of the schedule baseline and the WBS is part of the scope baseline c. The activity lists and WBS is part of the schedule baseline d. The activity lists and the WBS can be developed either sequentially or concurrently

d. The activity lists and the WBS can be developed either sequentially or concurrently The activity list, WBS, and the WBS dictionary can be developed either sequentially or concurrently. The WBS is part of the scope baseline, while the activity lists is not part of the schedule baseline, it is just considered a project document.

While working on a large government contract to construct a bridge, the project manager has determined that meeting individual sellers will take an extreme amount of time to complete. What can the project manager do to give out information about the project in a time effective manner with multiple sellers? a. Advertising b. Bid reviews c. Proposal evaluation techniques d. Vendor conferences

d. Vendor conferences Vendor conferences also known as bidder conferences are meetings between the buyer and prospective sellers prior to submitting the proposals.

You are the PM overseeing the implementation of a new computer infrastructure at a local hospital. Your sponsor has informed you that all the existing applications must work in the new infrastructure, and the project should be completed in 3 months. These are examples of: a. a lag b. a lead c. an estimation d. a constraint

d. a constraint

While working with your team members on activity sequencing, a team member identifies that even though a series of activities are planned to be completed in a specific sequence, they can be performed in parallel. What type of activity sequencing method may be utilized in this situation? a. critical path b. resource leveling method c. monte carlo simulation d. precedence diagramming method (PDM)

d. precedence diagramming method (PDM)

A PM is in the Sequence Activities process of identifying and documenting relationships among defined activities and arranging them in the order they must be performed. While in this process, the PM decided to utilize a software tool to create a Precedence Diagramming Method (PDM) network diagram. This network diagram creates a schematic display of the sequential and logical relationships, dependencies, and the order in which the activities in a project must be performed. The PM also added each activity's duration in the network diagram to calculate the critical path. Which one of the following is FALSE about the critical path? a. it is the longest duration path through a network diagram b. it determines the shortest time to complete the project c. the activities on the critical path represent the highest schedule risk in the project d. the activities on the critical path represent critical functionality

d. the activities on the critical path represent critical functionality

You are overseeing a construction project to construct a new fitness center at a local university. Currently, the team is working on collecting requirements and establishing estimates for the project. Which process group are you in? A. Initiating B. Executing C. Monitoring and controlling D. Planning

D. Planning

Place the communication method from most effective (1) to least (4) -Phone -Face-to-Face -Email -Paper

1. Face-to-Face 2. Phone 3. Email 4. Paper

CH. 2 - As a project manager in a balanced matrix organization, how much authority do you have? A. low to moderate B. little to none C. high to almost total D. moderate to high

A. low to moderate

CH. 2 - The level of power and authority of a project manager may fluctuate due to various factors. Typically, how much power and authority a project manager will have depends on which of the following? A. the organizational structure B. the negotiation skills of the project manager C. project management knowledge and technical competency of the project manager D. the relationship of the project manager with senior management, especially with the sponsor

A. the organizational structure

One of your colleagues recently took over a project and expressed her concern to you about the new changes that may be streaming in from various sources. What is the best piece of advice you can offer her regarding changes and where she should devote most of her attention? A. Implementing changes as accurately as possible B. Tracking and recording all changes as accurately as possible C. Preventing unnecessary changes in the project as much as possible D. Informing the sponsor about all changes

C. Preventing unnecessary changes in the project as much as possible

Which one of the following is NOT true about the Define Scope process? A. It is the process of developing a comprehensive, detailed description of the project and product B. Expert judgement is used as a tool & technique in this process C. The requirements document is the key output in this process D. A detailed project scope statement that is created in this process is critical to project success and builds upon the additional analysis of requirements, major deliverables, assumptions, constraints, and other factors that are documented earlier in the project

C. The requirements document is the key output in this process

After a major milestone release, some of the key stakeholders are not happy and complain that their requirements are not met. The PM should have involved them in which of the following processes to ensure their approval for the release? A. Project management plan development B. Identifying Constraints C. Validate Scope D. Schedule Management

C. Validate Scope

Which one of the following statements is NOT true about the project management plan? A. It is a single-approved document that defines how the project is executed, monitored and controlled, and closed B. It is developed through a series of integrated processes C. It is progressively elaborated by updates and controlled and approved through the Perform Integrated Change Control process D. It provides project inputs, tools and techniques, and outputs to be used on the project for the purpose of managing the product of the project

D. It provides project inputs, tools and techniques, and outputs to be used on the project for the purpose of managing the product of the project

One of your team members working on the project has informed you that a work package would most likely require 10 weeks to complete. In the best scenario, if everything goes well and there are no surprises, it will take 8 weeks. Since he is involved in more than two projects and has several pending deliverables, this specific work package may take eighteen weeks to complete. Based on this information, what would be the correct estimated time to complete the work package? a. 11 weeks b. 10 weeks c. 9 weeks d. 18 weeks

a. 11 weeks

You have recently been assigned as a program manager to implement an ERP solution in your organization. Initially, the team will only work on 5 key modules in the first phase of the project. The second phase of the project has not been approved yet. You have estimated that 3 of the modules will take 10 days each, and the remaining two will be completed in 15 days each. It is not possible to work on these modules in parallel. What would be the approximate duration for the first phase of your project? a. 55 - 65 days b. 50 days c. 10 days d. 90 days

a. 55 - 65 days

You are overseeing a data center project for one of your clients. The team members have finished creating the Work Breakdown Structure (WBS) and work breakdown structure dictionary. The team members also submitted their activity duration estimates to you. What should you focus on NEXT? a. sequence the activities using the precedence diagramming method b. create the activity list c. determine high level project assumptions and constraints d. develop the project schedule

a. sequence the activities using the precedence diagramming method

One of your team members is always late completing his deliverables. In order to help him out with proper planning for his activities, you'd like to explore different options with him. You asked the team member to send you information about the total float and free float for all of his activities, if there is any. How does free float differ from total float? a. total float and free float are the same thing b. free float affects only the early start of the successor activities c. total float is the accumulated amount of free float d. subtracting the total float from the critical path duration will give the free float

b. free float affects only the early start of the successor activities

The project manager has reviewed the stakeholder register and has concluded that they are 17 stakeholders on the project. After speaking with a few of them, he added four more stakeholders. How many communication channels are there currently on the project? a. 200 b. 420 c. 210 d. 21

c. 210 In order to get the answer correct, you will need to use the communications formula which is N(N-1)/2. Replacing and with 21 stakeholders currently will give you 21(21-1)/2 = 210.

When negotiating a contract between the buyer and seller what should the project manager look for in terms of pricing? a. A price that is good for the buyer b. A price that is good for the seller c. A fair price between the buyer and the seller d. A fixed-price contract

c. A fair price between the buyer and the seller When negotiating a contract, the project manager should find a fair price between the buyer and a seller. Never try to negotiate a one-sided contract that is only good for one party. That would generally lead to conflicts and even low-quality work.

The project manager has met with the project team to define the activities on the project. Which of the following components of the project management plan will the team not use to define the activities? a. WBS b. WBS dictionary c. Scope Statement d. Activity Lists

d. Activity Lists The WBS, WBS dictionary and scope statement are part of the scope baseline which is an input to the process of define activities. The activity list is the output of the process, not an input.

While working on creating a project management plan, the project manager has brought a group of expert programmers and planner to ensure it is created correctly. What tool best describes this approach? a. Meeting b. Interpersonal and team skills c. Data analysis d. Data gathering

d. Data gathering The tool that is being used is a focus group which is part of Data gathering. Meeting and interpersonal and team skill does not contain a focus group. Data analysis issued to analyze data that that was already gathered.

The project team is currently doing data analysis to help identify which risk can affect the project. What data analysis technique can they use to help determine if they are certain risks in the procurement agreement that can affect the project? a. Root cause analysis b. Assumption and constrain analysis c. SWOT analysis d. Document analysis

d. Document analysis Documentation analysis is a structured review of the different project documents that could include contracts, agreements, and different parts of the project plan.

The Project Management Information System (PMIS), such as an automated system that can be utilized during the Direct and Manage Project Work process, will include all of the following EXCEPT: A. A tool and technique to identify the internal and external stakeholders B. An information collection and distribution system C. A configuration management system D. A scheduling software tool

A. A tool and technique to identify the internal and external stakeholders

The sponsor has recently assigned you as a PM to design and develop a custom video conferencing tool. As per the sponsor, the project must be completed in four months and should integrate with the existing infrastructure and applications in the organization. This is an example of which of the following? A. Constraints B. Assumptions C. Expert Judgement D. High-level planning

A. Constraints

Your project's sponsor is extremely disappointed with the project as it is over budgeted by $15,000 and also behind schedule by several weeks. The sponsor has asked you to take care of the situation immediately and do whatever it takes. While exploring different options to shorten the project duration, you decide to put some of the non-critical activities on hold so that some of the resources working on these activities can be assigned to the activities with the most schedule risk. You also asked for a couple of additional external resources to be added to the project. The sponsor agrees to pay the additional costs, time is now a critical factor. This is an example of which of the following? A. Crashing b. fast-tracking c. critical chain method d. resource leveling

A. Crashing

You are a PM at a dairy farm that offers several dairy products to its clients in different states, especially on the west coast. You have sent a few of your team members to China to get specialized training on a spectacular dairy food processing equipment recently introduced in the market. The team members just completed the training, and this is one of the work results you have collected and recorded. This output describes which of the following in the Direct and Manage Project Work process? A. Deliverables B. Work performance information C. Change requests D. Project management plan update

A. Deliverables

The project scope statement that describes project deliverables and the work required to create them in detail, enables the project team, to perform more detailed planning, guides, the project team's work during execution, and provides the baseline for evaluating changes, includes all of the following EXCEPT: A. Detailed Work Breakdown Structure (WBS) B. Project Constraints C. Project Deliverables D. Project acceptance criteria

A. Detailed Work Breakdown Structure (WBS)

You just received a change request from the customer, which will require and additional $2,000 and will also delay the project by 2 weeks. The customer mentioned that they were okay with the delay and were willing to pay for the extra amount as the new change will drastically improve their business automation. As per your organizational policy, you are supposed to get the project office's approval for any change that will extend the project duration by more than a week. What should you do in this situation? A. Discuss the change with the project office B. Do not allow the change since it would extend the project duration by more than one week C. Allow the change and ask a team member to implement it since it will drastically help the customer, and the customer is paying for the change anyway D. Advise the customer to take the change request to the project office and explain to them the importance of the change and his/her willingness to pay for it

A. Discuss the change with the project office

You are one of the members of the project prioritization and selection committee in your organization. The selection team is debating between two projects, which are both considered to be very important. The organization has to make an initial investment of $250,000 with expected cash inflows of $75,000 in the first year and $25,000 per quarter thereafter for the first project. The second project has a payback period of 35 months. Based solely on this information, which project should the selection committee recommend? A. First project as it has a smaller payback period B. Second project as it has a smaller payback period C. None of them since both of them have the same payback period D. Either of the two projects since the payback period is not important

A. First project as it has a smaller payback period 75,000 first 12 months 250,000 - 75,000 = 175,000 175,000 / 25,000 = 7 quarters needed to pay 175,000 7x3 (3 months in a quarter) = 21 months total 12+21=33 months

You are approaching the end of your project an have been asked to release the resources so that they can be assigned to the other projects. Before releasing the resources, you want to make sure that you have completed the necessary actions. Which of the following is the correct order of actions that you take during the closing process? A. Get formal acceptance, write lessons learned, release team, and close the contract B. Get formal acceptance, release the team, write lessons learned, and close the contract C. Write lessons learned, release the team, get formal acceptance, and close the contract D. Release the team, get formal acceptance, close the contract, and write lessons learned

A. Get formal acceptance, write lessons learned, release team, and close the contract

A PM is in the Collect Requirements process of collecting and documenting quantifiable needs and expectations of the sponsor, customer, and other stakeholders. Which of the following is NOT true regarding this process? A. It describes project deliverables and the work required to create them in detail, as well as deliverables description, product acceptance criteria, requirements assumptions and constraints, and exclusions from requirements B. Requirements documentation and requirements traceability matrix are the key outputs in this process C. Interpersonal and team skills and data representations are used as tools & techniques in this process D. The scope management plan and requirements management plan are inputs in this process.

A. It describes project deliverables and the work required to create them in detail, as well as deliverables description, product acceptance criteria, requirements assumptions and constraints, and exclusions from requirements

The team members are analyzing the objectives and description of the product stated by the customer or sponsor and turning them into tangible deliverables, and finally creating the project scope statement. Which of the following BEST describes what the team members are doing? A. Performing the product analysis B. Performing the plan quality management C. Conducting a multi-criteria decision analysis D. Determining the product description

A. Performing the product analysis

The scope management plan, schedule management plan, cost management plan, change management plan, and other are which one of the following to the project plan? A. Subsidiaries B. Appendices C. Constraints D. Glossaries

A. Subsidiaries

While working on a multinational project, the project manager has decided to represent the project budget in American dollars even though the project will span nine different countries. This will make it uniform and easier for the stakeholders to understand the budget. Where will the project manager document the units of measurement for the budget? a.Cost management plan b.Funding management plan c.Units of measurement plan d.Currency format plan

A. The cost management plan The cost management plan can establish the units of measurement which would include the currency format. All other choices are made-up plans. can establish the units of measurement which would include the currency format. All other choices are made-up plans.

You have been assigned as the PM for a web-based application project to automate the recruiting process for one of your clients. You have decided to utilize a group decision-making technique to generate, classify, prioritize, and drive decisions forward. All of the following are valid group decision-making techniques EXCEPT: A. The decision is based on the most influential block in a group, even if a majority is not achieved B. The decision is based on a single course of action decided by everyone on the group C. The decision is based on the support from more than 50 percent of the members of the group D. The decision is made for the group by one individual, mostly the PM

A. The decision is based on the most influential block in a group, even if a majority is not achieved

You are the PM for ITPro Consultancy. You have a project in mind that will be able to meet the strategic objective of you organization. While evaluating the project, your team, found out that the project would cost $600,000. Since you are introducing a new potential product in the market, you are very hopeful that your expected inflows will be $30,000 per quarter for the first two years and then $90,000 per quarter thereafter. What is the payback period of this project? A. Thirty-six months B. Thirty-eight months C. Forty-eight months D. Fifty-two months

A. Thirty-six months (page 113) 30,000 per quarter (3 months) - first year =120,000 first 2 years = 240,000 (24 months) 600,000-240,000 = 360,000 360,000 / 90,000 = 4 quarters (3 months in each quarter so 4x3= 12 months) 24 months + 12 months = 36 months (3 years)

When developing the cost management plan, what tool or technique would include reviewing the different funding options that can be used to fund the project? a.Meetings b.Data Analysis c.Expert Judgment d.External Funding

B. Data analysis Data analysis includes alternative analysis, which includes reviewing strategic funding options. Meetings and expert judgment does not look at different funding options. External funding is not a valid tool.

A PM managing a data center project had the opportunity to attend several meetings about the project prior to the creation of the project charter. In one of the meetings, the sponsor specifically denied funding for two very specific items. Two months into the project, a couple of stakeholders requested the PM ass work for one of the items that were strongly denied by the sponsor. What will be the best thing the PM can do in this situation? A. Add the work if it does not have much impact on the schedule B. Inform the stakeholders that the work cannot be added C. Evaluate the impact of adding the work on time, cost, quality, risk, human resource, and other elements D. Immediately inform the sponsor about the request that was denied by him

B. Inform the stakeholders that the work cannot be added

While managing a large construction project, you are ready to assign resources to the project using a work authorization system. All of the following statements are true about a work authorization system EXCEPT: A. It is a formal, documented procedure to describe how to authorize and initiate work in the correct sequence at the appropriate time B. It is a tool and technique of the Monitor an Control Project Work process C. It is a component of the enterprise environmental factors, which are inputs in the Monitor and Control Project Work process D. It is used throughout the project executing process

B. It is a tool and technique of the Monitor an Control Project Work process

All of the following are TRUE about the Validate Scope process EXCEPT: A. Customer acceptance of the project deliverables is a key output of this process B. It is an input to the Develop Project Management Plan process and an output of the Control Quality process C. It should be performed at the end of each phase of the project D. This process is closely related to the Control Quality process

B. It is an input to the Develop Project Management Plan process and an output of the Control Quality process

A PM in the Control Scope process of monitoring the status of the project and product scope, maintaining control over the project by preventing overwhelming scope change requests and managing changes to the scope baseline. Which of the following is NOT true about this process? A. The Control Scope process must be integrated with other control processes B. It should be performed prior to scope planning C. Variance analysis is used as a tool & technique in this process D. Work performance information and change requests are the key outputs in this process

B. It should be performed prior to scope planning

Ashley is overseeing an IT project to implement a payroll system for a local doctor's office. The project has twelve team members and nine stakeholders, and it is supposed to be completed in six months. Ashley was unaware that a modification request to the product specifications by one of the stakeholders was immediately implemented by the project team. During the final testing, Ashley was surprised to find out that there was a major variance between the actual test results and the planned results. Which one of the following is a contribution to this kind of adverse consequence? A. Poor quality management plan B. Lack of commitment to the change control process C. Poor definition o the test plan D. Lack of adherence to the communication plan

B. Lack of commitment to the change control process

Mary has just been awarded the new office relocation project, and she has met a few of the stakeholders to help determine how she can best communicate with them. What process group best describes her current actions? A. Initiating B. Planning C. Executing D. Closing

B. Planning

All of the following statements regarding integration management are true EXCEPT: A. The need for integration management is one of the major driving forces for communication in a project B. Project integration is a key responsibility of the project team C. The project manager's role as an integrator is to put all the pieces of a project into a cohesive whole D. Project integration management is the set of combined processes implemented by the project manager to ensure all the elements of the project are effectively coordinated

B. Project integration is a key responsibility of the project team

A customer has concerns about the technical approach to be taken for a product. These concerns came out during a regular project review. How should the PM handle the situation? A. Immediately implement the changes recommended by the customer B. Utilize the expertise of your team to determine the appropriate course of action and approach stakeholders for validation C. Discuss with stakeholders to determine the best approach and then inform the team of your decision D. Set up benchmark tests to show to sponsors for buy-in

B. Utilize the expertise of your team to determine the appropriate course of action and approach stakeholders for validation (Technical issues should be given to the team to solve. The team's solution should then be validated by stakeholders)

You are the PM for a cable service provider that is providing internet, tv, and phone service throughout the US. Your company recently introduced its service in Canada and made you the PM for a critical project, which is two years long. You are reporting on project elements such as deliverable status, schedule progress, resource utilization, costs incurred, and others. Which of the following inputs of the Monitor and Control Project Work does this describe? A. Deliverables B. Work performance information C. Change requests D. Project management plan

B. Work performance information

You are a technical specialist and domain expert working on an IT project to implement a new video game console. There is a change control process in place, and the project scope is already signed off by the sponsor and key stakeholders. While having a casual conversation with one of the stakeholders, you realize that a simple change in the design will add a great feature to the project. Since there is no visible impact, you made the change to the project without informing the PM. What kind of reaction should you expect from the PM? A. the PM should simply ignore the change since it had no visible impact B. You should be informed that your action was inconsistent with the change management plan, and this kind of unauthorized action should not repeat again C. the PM should get the customer sign-off on the implemented change D. You should be recognized for exceeding customer expectations without affecting the project cost or schedule

B. You should be informed that your action was inconsistent with the change management plan, and this kind of unauthorized action should not repeat again

Your company, ITPro Consultancy, has assigned you as the PM to upgrade the call center in your organization. The number of calls the customer support agents have to answer each month has increased drastically in the last five months, and the phone system is approaching the maximum load limit. Your team has worked on the requirements document and the project scope statement, and you are now ready to create the WBS with the help of your team members. All of the following are true regarding the WBS EXCEPT: A. The WBS represents all the work required to be completed in the project B. Each level of the WBS represents a verifiable product or results C. Activities in the WBS should be arranged in the proper sequence they will be performed D. The WBS should be decomposed to a level called the work package level, where cost and schedule can easily be calculated

C. Activities in the WBS should be arranged in the proper sequence they will be performed

All of the following statements are true regarding assumptions EXCEPT: A. Assumptions are factors used for planning purposes and may be communicated to a project team by several different stakeholders B. Assumptions are generally considered to be true, real or certain, and nonfactual C. Assumptions are absolute and non-negotiable D. Failure to validate assumptions may result in significant risk events

C. Assumptions are absolute and non-negotiable

As per the PM's instruction, the team has decomposed project deliverables and project work into smaller, more manageable components to develop a WBS and WBS dictionary. The team finalized the WBS by establishing control or cost accounts and unique identifiers for the lower-level components of the WBS called work packages. Normally presented in chart form, this WBS provides a structure for hierarchical summation of: A. Cost and schedule information B. Cost and requirements information C. Cost, resource, and schedule information D. Schedule and requirements information

C. Cost, resource, and schedule information

What best describes an area of project management where the project manager will work with the project team in order to complete the project work? A. Initiating B. Planning C. Executing D. Closing

C. Executing

A large international organization is currently developing a new accounting software that will be used by the entire accounting department. They have decided to use a hybrid approach where the beginning of the project, such as gathering the requirements and building the software, will be done using agile in a traditional method to deploy the software. Halfway through the software development, three customers have requested major scope changes to the project. How should the agile PM proceed with the scope changes? A. Have the customers fill out a change request form and submitted to the change control board B. Assess the changes and determine their impact C. Facilitate a meeting with the product owner to alert him of the new features D. Inform them changes cannot be done during the middle of a project

C. Facilitate a meeting with the product owner to alert him of the new features

While overseeing the implementation of a new computer infrastructure at a local hospital, you notice that a substantial amount of change requests have originated from one single key stakeholder. The stakeholder is also insisting that all of his requests should be implemented as soon as possible. What will be your BEST course of action? A. Ask the sponsor to have a discussion with the key stakeholder and ask him not to request so many changes to the project B. Call the stakeholder and request him not to send any more change requests C. Have a meeting with the stakeholder to review the change process in the project and determine the causes of his changes D. Assign a team member to work solely with the stakeholder to understand his needs and expectations

C. Have a meeting with the stakeholder to review the change process in the project and determine the causes of his changes

Walkthroughs, reviews, product reviews, and audits are examples of which one of the following methods of examining work or a product to determine whether it conforms to documented standards or not? A. Observation B. Verification C. Inspection D. Group decision-making techniques

C. Inspection

A PM for a pharmaceutical project is reviewing the project contract and going through the narrative description of products and services to be supplied under the contract. He is meeting with subject matter experts, key stakeholders, and business analysts to evaluate whether or not the project is worth the required investment of $1 million. He also asked the team members to carry out a feasibility study on the project and report to him the findings as soon as possible. Which of the following documents would be created as an output in the process? A. Project management plan B. Project statement of work C. Project charter D. Project requirement document

C. Project charter

You have been selected as the PM for a major data center upgrade at your company headquarters. The sponsor has handed you a project charter and wished you the best of luck. What should you do next as the first step? A. Instruct the team to work on a project scope statement B. Instruct the team to work on the WBS C. Review the charter and make sure that all key stakeholders have inputs into the scope D. Start working on planning the project

C. Review the charter and make sure that all key stakeholders have inputs into the scope

Which one of the following refers to unapproved and undocumented changes, and what occurs when changes to the scope are not detected early enough or are not managed? A. Scope baseline B. Residual risks C. Scope creep D. Variances

C. Scope creep

Mary's new project staff are some of the best talents in the company. The team members will use their own methodologies and prefer to be in control of the project; they would only like to be provided templates and lessons learned from other projects. What type of PMO would be best for this project? A. Controlling B. Directive C. Supportive D. Managing

C. Supportive

You are working as a PM for an Enterprise Resource Planning (ERP) application to automate the accounting and financial processes for one of your key customers. Due to a mismatch with the customer's requirement, you have been forced to redesign one of the major components. This is a significant setback since a substantial amount of code that has already been developed will have to be recoded to match the updated design. This rework has caused huge expenses, and you noticed a sign of extremely low morale among team members. Which of the following is TRUE in this situation? A. The team discovered this issue as result of the Identify Risks process B. The team did a poor job while creating the WBS C. This problem was a result of poor collect requirements D. The team carried on a rigorous Control Quality process and discovered the issue

C. This problem was a result of poor collect requirements

ITPro Consultancy, LLC has been offering cable TV, internet, and phone services to its East Coast customers for almost five years now. Recently, they have initiated a project to introduce their service to the West Coast and have assigned a PM. The PM left the company, and you took over the project, as per the instruction of the CEO, when the project was almost ready to enter execution. While reviewing the existing documents, you discovered that the team had done a great job in developing the requirements document and the project sope statement, but there was no WBS. What should you do FIRST in this situation? A. Immediately inform management and provide them with relevant oversight B. Politely request to be excused from the project C. You should not enter execution until the WBS is created for the project D. You should refer to the WBS dictionary for the required detail needed to continue execution

C. You should not enter execution until the WBS is created for the project

You are the PM for a cashier system project to produce cashier applications and software for the retail industry. You have recently discovered that one of your key competitors is also working on a similar project, but their new applications will include a computer-aided program and a web-based interface that your project does not offer. You have implemented a change request to update your project in order to include these exciting missing features. This is an example of which of the following? A. A change due to an error and omission in the business case B. A change due to a legal requirement and constraint C. A change due to an error or omission in the planning phase D. A change due to an external event

D. A change due to an external event

Your project is approaching completion, and you were able to release some of the team members from the team to be assigned to the other projects. Your team has successfully resolved all the issues in the issue log except for one, which will be fixed in the next version of the application as per the agreement with the client. You are ahead of schedule, but $3,500 over budget due to an unexpected price increase for one of the major pieces of equipment. Your team also successfully performed quality control inspections and met quality requirements for all of the items except one. You called a meeting and requested the client for product verification, and surprisingly the client mentioned that they wanted to make a major change to the scope. In this situation, the PM should: A. Immediately inform management about this surprising new change B. Have an urgent meeting with the team members to explore the feasibility of making the change C. Inform the client that it is too late now to make a major change D. Ask the client for a description of the change

D. Ask the client for a description of the change

Your project to build a new substation to supply power to a newly developed industrial park is not going too well. You are overwhelmed with numerous issues in the project and got really frustrated when the city conducted an inspection and reported a building code violation. You were asked by management to ensure full compliance with the mandatory city and construction industry standards. At this time, you are also approaching the final deadline of the project in two weeks. You have identified a couple of changes that will drastically enhance performance and make your clients very happy. While trying to sort out all these messes, you received a call from the senior engineer informing you that he would be leaving the company soon. Which is the MOST critical issue you should address first? A. Notify the customers about the possible delay in the project B. Initiate the change control process to implement new changes C. Find a replacement for the senior engineer D. Ensure compliance with the city and construction industry standards

D. Ensure compliance with the city and construction industry standards

While managing an agile project, a customer has requested a new feature be added to the project. What should the project team do next with this added feature? A. Complete the feature right away B. Add the feature to the product backlog and prioritize the feature themselves C. Consult with the change control board to have the feature approved D. Have the customer pass the request to the product owner and let the product owner re-prioritize the product backlog

D. Have the customer pass the request to the product owner and let the product owner re-prioritize the product backlog

While overseeing a construction project, you discovered that one of the team members, on her own initiative, added extra windows to increase air circulation and light in the basement. The original plan did not include the cost of these extra windows, but the team member thought they were absolutely required due to poor air circulation and low light in the basement. This is an example of which of the following? A. Value-added change B. Self-motivated team member C. Team member exceeding expectations D. Inefficient change control

D. Inefficient change control

All of the following are true regarding the Control Scope process EXCEPT: A. It assures that the underlying causes of all requested changes and recommended corrective actions are understood and processed through the Integrated Change Control process B. One of the key focuses in the process may be dispute resolution related to project scope C. It monitors the status of the project and product scope, maintains control over the project by preventing overwhelming scope change requests, and manages changes to the scope baseline D. It verifies the correctness of work results

D. It verifies the correctness of work results

While managing a data recovery project, you are performing the following activities: comparing actual project performance against the project management plan, analyzing, tracking, monitoring project risks, assessing performance to determine whether any corrective or preventative actions are required, providing information to support status reporting, monitoring implementation of approved changes, providing forecasts to update current costs and schedule information, and other things. Which process are you in at this time? A. Manage stakeholder expectations B. Monitor and control risks C. Direct and manage project work D. Monitor and control project work

D. Monitor and control project work

Product scope describes the features, functions, and physical characteristics that characterize a product, service, or result. Completion of the product scope is measured against which one of the following? A. Scope statement B. Project requirements C. Project objectives D. Product requirements

D. Product requirements

John, the PM, is in the process of Develop Project Charter to develop a document to formally authorize a project or a phase and identify the business objectives and needs, current understanding of the stakeholders' expectations, and the new product, service, or result that it is intended to satisfy. Which one of the following is NOT an input to this Develop Project Charter process? A. Project benefits management plan B. Business case C. Agreements D. Project management plan

D. Project management plan

Which one of the following is FALSE about change management in a project? A. "Influencing the factors that affect change" means determining the source of changes and fixing the root causes B. Whenever there is a change request, the PM should evaluate the impact on project objectives such as scope, time, cost, quality, risk, resources, and other factors C. The PM should make all the effort to prevent unnecessary changes in the project D. The PM should make the change happen as soon as possible to meet and exceed customer expectations

D. The PM should make the change happen as soon as possible to meet and exceed customer expectations

You recently took over a project in the middle of executing from another PM who left the organization. You became extremely worried to find out that a substantial amount of new change requests are coming from your key stakeholders, customers, and even your manager. You are anxious that the changes will drastically increase the cost and time of the project, and you are not sure about how to process these incoming change requests. What should you refer to for any kind of help in this situation? A. The previous PM who can provide guidance and relevant info B. The project charter C. The project requirements document D. The project management plan

D. The project management plan

While discussing the scope of your project with the stakeholders and team members, you realized that all of the following statements are TRUE about scope EXCEPT: A. Product scope describes the features and functions that characterize a product, service, or result B. Project scope management includes the processes concerned with "all the work" and "only the work" required to successfully deliver to the stakeholders' expectations, manage changes, minimize surprises, and gain acceptance of the product in order to complete the project C. Project scope describes the work needed to deliver a product, service, or result with the specified features and functions D. The project team should go above and beyond the defined scope and impress the customers by implementing extra features that will be beneficial for them

D. The project team should go above and beyond the defined scope and impress the customers by implementing extra features that will be beneficial for them

You have been assigned as the PM for a web-based application project to automate the sales and marketing processes for one of your clients. You have decided to utilize a group creativity technique to identify the project and product requirements during the Collect Requirements process. All of the following are valid group creativity techniques EXCEPT: A. Nominal group technique B. the Delphi technique C. Affinity diagram D. Tornado diagram

D. Tornado diagram

The project manager would like the team to actively listen during project meetings. How would the project manager know if active listening is taking place? a. Acknowledging, clarifying and confirming b. Eye contact and body language c. Cannot be determined if someone is actively listening d. Eye contact only

a. Acknowledging, clarifying and confirming Active listening generally involves acknowledging, clarifying and confirming information that is given.

Which of the following statements is false about the process of acquire resources? a. Acquire resources is done once on a project to acquire physical and team resources b. Acquire resources is done throughout the project to acquire physical and team resources c. Some team members may be pre—assigned to the project before this process takes place d. The project manager should consider virtual teams while doing this process

a. Acquire resources is done once on a project to acquire physical and team resources The process of acquire resources is done throughout the project at certain intervals as different resources are release and new resources join the project. All other statements are true.

What kind of risk is about uncertainty that exist with what might happen in the future and cannot be predicted currently such as regulatory frameworks or future development of technology? a. Ambiguity risks b. Variability risks c. Project resilience d. Positive risks

a. Ambiguity risks Ambiguity risks is the uncertainty that exist about what might happen in the future and is very difficult to predict such as future regulations or changes in technology.

The builders has completed the foundation for large office building. Upon completion they have filed a permit and is told by the permit office they will have to wait about three weeks for inspection. How should this three weeks be represented in the project schedule? a. As a lag b. As a lead c. As a delay d. As an overlap

a. As a lag A lag is a delay between activities. Although the choice of delay is an okay answer, using the term lag is more appropriate answer for a PMP exam. A lead is an overlap of work on a project.

The project manager is currently in the process of manage communications. During this process what does the project manager do? a. Conducting project communications b. Gathering communication requirements c. Changing the communication management plan d. Change in the stakeholder engagement plan

a. Conducting project communications The output of the process manage communications is project communications which include updating the stakeholders on the performance of the project. Gathering communication requirements is done in the process of plan communications management. Manage communications does not have an output of change requests, so changes in the communications and stakeholders management plan cannot be done in this process.

While planning quality on a project, the project team has identified certain costs that would need to be included in the project budget such as testing, inspections, and having the right equipment to do the job. What best describes these costs? a. Cost of conformance b. Cost of nonconformance c. Cost of poor quality d. Cost of great quality

a. Cost of conformance A. The cost of quality includes the cost of conformance which usually includes prevention costs such as training, equipment, appraisal costs, testing and inspections. The nonconformance cost includes rework, scrap, and the loss of business. All other choices are made-up terms.

After meeting with several sellers a project manager feels that the best contract for the project would be one in which the project purchases all of the materials to redesign the network and just pay the seller a flat fee. What contract would best fit this scenario? a. Cost reimbursable b. Fixed price c. Time and material d. Fixed price with materials

a. Cost reimbursable A cost reimbursable contract has two subtypes, which includes cost plus fixed fee and cost plus incentive fee. The contract described in the question is a cost plus fixed fee, in which the project team will purchase all the project expenses and then pay the seller a flat fee for their profits.

The company has started to work on a new accounting software that would allow the company to better manage their expenses. After they have created the scope statement, they then start to learn more about each deliverable and the efforts needed to produce them. What process best describes this? a. Create WBS b. Develop WBS c. Create scope baseline d. Define scope

a. Create WBS Create WBS process is generally done after the scope statement is created and it decompose the deliverables into work packages.

While conducting the process of monitor stakeholders engagement, the project manager has reviewed the project management plan and would like to modify it to increase the frequency of meeting with senior management. What should the project manager do next? a. Create a change request b. Modify the plan c. Inform the change control board d. Inform the project sponsor

a. Create a change request Any changes to the project management plan will need an approved change request, which will start a change request.

While conducting communication management on a project, the project manager has determined that the communication management plan is not adequate for the project and many stakeholders has complained and about the lack of communications. What should the project manager do next? a. Create a change requests b. Hold a meeting c. Do more networking d. Speak with the project team

a. Create a change requests If a project manager determines that the communication management plan is in adequate for the project, the next step would be to create a change requests to change the plan to better match the communication needs of the project.

A phase of a long software development project had been completed. The phase was considered very successful. The team was able to complete the deliverables in about half the time and under the budget. The deliverables were successfully transferred to the next phase of the project. What should the project manager do next for this phase? a. Create the final report b. Initiate the next phase of the project c. Update the project management plan d. Start working on the project management plan for the next phase

a. Create the final report The final report is an output of the close project or phase process that will document what happen on the project. While you can initiate or plan another phase on a project, the question does state for this phase. Update project management plan is not an output of close project or phase.

Project manager Mark has been assigned to the software development project. Mark has over 20 years as a software developer and all of the team members are very happy that he is currently leading the team. They go to him for technical and management related issues on the project. What form of power best describes Mark power on the project? a. Expert Power b. Subject Matter Expert Power c. Technical Power d. Technical Management Power

a. Expert Power Expert powers is when the project manager is considered to be an expert in that field the project is taking place. The other choices are made-up forms of power.

Project team member Josh has learned a new method to program the financial application. He learned the new method from reading a book about functions in applications. What kind of knowledge is this? a. Explicit b. Tacit c. Common d. Programming

a. Explicit Explicit knowledge is gain from words, pictures, and numbers, such as reading books. Tacit is generally from beliefs, insights and experiences. Common and programming are not types of knowledge.

Mark was assigned a new project to install a new phone system. He feels he can learn more about the customer's requirements if he watches them use their current analog system. What tool or technique best describes his approach? a. Interpersonal and team skills b. Data analysis c. User monitoring d. User acceptance monitoring

a. Interpersonal and team skills Job shadowing is an example of observation/conversation part of interpersonal and team skills

The project team is having a very difficult time identifying some of the main reasons that's causing the deliverables to have many quality defects. What tool can best help the project team identify the reasons for these effects? a. Ishikawa diagrams b. Histogram c. Matrix diagram d. Scatter diagram

a. Ishikawa diagrams An Ishikawa diagram also known as a Fishbone diagram or cause-and-effect diagram is used to help identify the causes of problems. Histograms is bar chart that can show frequencies and the matrix diagram will help showed a relationship in a process. Scatter diagram will show the relationship between two variables.

When creating the cost baseline, the project manager uses an S-curve graph to represent the baseline. Which of the following statement is true about the s-curve? a.It is a time phase view of the cost baseline b.It is a time phase view of the project schedule c.It is a time phase view of the project scope d.It's used to create the project schedule

a. It is a time phase view of the cost baseline The s-curve is a time phase view of the cost baseline which typically shows the budget versus the actual spend on the project.

When conducting procurement management on a project, what should be one of the first things a project manager should research before awarding the contract? a. Laws and regulations of the country b. The sponsor requirements c. What terms and conditions to put in the contract d. What payment terms to put in the contract

a. Laws and regulations of the country One of the first things to know before setting up a contract between the buyer and a seller is to understand the local laws and regulations of that country and how it may affect the contract. Laws and regulations can affect what could and could not be in a contract.

While installing the servers and workstations on a project, the team has decided that they do not have to wait for all the servers to be installed before they start installing the workstations. They have decided to install just a few of the main servers and then they can start installing the workstations. What best describes what they're doing on the schedule? a. Lead b. Lag c. Delay d. Overlap

a. Lead A lead is an overlap between activities, in which case one activity can start before the other activity is done. Although the choice of overlap would be a good choice, the term lead with be a better answer for a PMP question. A lag is a delay between activities.

During which process will the project manager engage the stakeholders on the project? a. Manage stakeholders engagement b. Monitor stakeholders engagement c. Control stakeholders engagement d. Plan stakeholders engagement

a. Manage stakeholders engagement In the executing process of manage stakeholders engagement, the project manager will be communicating and working with the stakeholders on the project to meet their expectations.

While working for a large multinational project, the project manager has met with the project sponsor to talk about managing quality on the project. The sponsor would like to know whose job is it to perform the managed quality on the project. What should the project manager response be? a. Managed quality is the work of everybody in the organization b. Managed quality is the work of only the project manager c. Manage qualities the work of only the project team d. Manage quality is the work of senior management

a. Managed quality is the work of everybody in the organization Manage quality is considered the work of everybody including project manager, project team, project sponsor, and the management of the performing organization and even the customers.

The project sponsor is examining the project schedule and has noticed a few activities with a duration of zero. What best describes these activities? a. Milestone b. Normal Activity c. Informational Activity d. Backward Activity

a. Milestone Milestones have a zero duration because they represent a significant point or event on the project. All other choices are made up terms.

The project manager has met the project team and they have created a control chart to determine whether or not the quality processes are stable and will need to be improved. They have taken a sample of 30 deliverables that are produced in a row and have identified that six of them are consecutively above the middle line between the upper and lower limits. What should the project team do next? a. Nothing the process is in control b. Implement a change request to fix the process c. Report to defect to the project sponsor d. Create an Ishikawa diagram to identify the reasons for the defect

a. Nothing the process is in control A Control chart follows the rule of seven which specifies that there must be seven consecutive points above or below the middle line which is the average of the data points in order for the process to be out of control. If a process is out of control then project manager will need to implement actions in order to fix the process.

The budget manager has completed all the earned value analysis for the project. He has concluded that the CPI of the project is .9. Which of the following statement best describes this project? a.Over budget by 10% b.over budget by 90% c.on the budget by 10% d.under budget by 90%

a. Over budget by 10% The CPI or cost performance Index is a measurement of the cost efficiency of the budgeted resources. When the number is at one, it represents the project is on budget. A number below one illustrates the project is over budget. At .9, it would mean that the project is 10% over budget.

The project manager has met with the team and they are currently deciding whether they should create an internal software to meet the needs of the project sponsor or should they purchase an external commercial software. What process are they currently doing? a. Plan procurement management b. Conduct procurement c. Control procurement d. Make-or-buy decisions

a. Plan procurement management Plan procurement management is the process of determining what the project should procure if any and how it should be done.

Which of the following methods is used to construct the schedule in which activities are represented by nodes and are graphically linked? a. Precedence diagramming method b. Critical path method c. Scheduling method d. Diagram method

a. Precedence diagramming method The precedence diagramming method is used to construct a schedule in which the activities are represented graphically using nodes and are linked based on their relationship. The critical path method is used to find the critical path for a network diagram. Scheduling method and diagramming method are made-up terms.

One of the main goals of communications management is to? a. Prevent misunderstandings and miscommunications b. Selections of the communications method c. Determine which message to send d. Collect the stakeholders requirements

a. Prevent misunderstandings and miscommunications Project communications management is about preventing misunderstanding and miscommunications. This is done by the careful selections of methods and the messages that are being sent by the project.

The project manager has met a few of the team members and they have decided to write how the new software they will create, will function. They wrote about a feature where users will be able to email reports from the software with one click. What document best describes what they are creating? a. Product Scope b. Project Scope c. Scope Statement d. Scope baseline

a. Product Scope The product scope will outline the features and functionality of the product.

The procurement is now completed and the seller has completed all the work in the contract. Who should approve all of the deliverables prior to closure of the procurement? a. Project manager b. Project team c. Project sponsor d. Companies management

a. Project manager The project manager should approve all deliverables prior to the closure of procurement. It should be closed with a formal written notice to the seller that all work has been completed.

What in quality management describes a project or product attribute and how the quality control process will verify compliance to it? a. Quality metrics b. Requirements metrics c. Scope metrics d. Quality tests

a. Quality metrics The quality metrics specifically describes a project or product attribute and how the control quality process will verify compliance to it. Examples can include task completed on time, failure rate, or number of defects identified per day.

Senior management within the organization has requested a brief overview of how the project is conducting risk management. They would like to see the different categories of risk that can affect the project. What should the project manager show them? a. Risk breakdown structure b. Work breakdown structure c. Resource breakdown structure d. Risk register

a. Risk breakdown structure The risk breakdown structure is part of the risk management plan and it shows the different categories of risk on a project

The team is getting ready to breakdown the deliverables on the scope statement. They are not sure how to conduct this process. What document would best help the team? a. Scope management plan b. Requirements management plan c. WBS management plan d. Decomposition

a. Scope management plan The scope management plan will outline the steps the project will take to conduct all the scope processes including the create WBS processes

While working on a lengthy contract, the seller has decided to complete more work than was listed in the contract in order to ensure the quality of the work. The seller then submits an invoice for any additional work. The project manager disagrees with how much extra the seller's charging for it additional work. What should the project manager do next? a. Submit the invoice to claims administration and negotiate a settlement b. Informed the seller they will not be paid due to the contract c. Informed the seller due to the quality of the work they will be paid d. Submit a change request for additional funds

a. Submit the invoice to claims administration and negotiate a settlement A claim is a contested charge that occurs when a seller does additional work that is not listed in a contract. The best way to resolve the claim is to negotiate a settlement.

The project team are reviewing the risk in the risk register to determine which risks will have the greatest impact on a project. One risk in particular has a very high impact but the team has determined that this risks should be ranked very low on the project. What statement best describes why this risk is ranked so low? a. The probability of the risk is low b. The project team is not familiar with the risk c. The risks will take place in the far future of the project d. They're using the wrong methods to assess the risks

a. The probability of the risk is low It is very likely that some risks may have a high impact and a low probability which in turn will lead to the risk being ranked very low. An example, would be an earthquake in New York City. The impact may be high but the probability may be very low which in turn will lead to the risk being ranked low.

While discussing risk management what a team member, what should the project manager say about the different levels of risk? a. They are two levels, individual project risks and overall project risks b. There is only one level of risk just individual project risks c. There is only one level of risks overall project risks d. There two levels, project risks and operations risks

a. They are two levels, individual project risks and overall project risks The risk management processes in the PMBOK list two levels of project risks, individual and overall project risks.

The project team is currently working on the office move project and they have completed moving one of the floors to the ot her building. While the work is progressing what document would be best for the project manager to update? a. Work Performance data b. Issue logs c. Change logs d. Work logs

a. Work Performance data The work performance data will describe what is happening to the deliverable as it is being done. The issue log is only updated when they are issues on the project. Change logs are only updated once a change request is filed. Work logs are a made-up term.

The project manager has begun to identify the stakeholders for the network redesign project. One person is very vocal about the effects of the project on his role in the organization. The person feels they will lose their job once the project is complete. Is this person a stakeholder? a. Yes, since the person is impacted by the project b. Yes, since the person will gain a new role in the organization c. No, since the person will not be with the company after the project is done d. No, since the person is not part of the project team

a. Yes, since the person is impacted by the project Anyone that is positively and negatively impacted by the project is considered a stakeholder

Steve has just been assigned as a PM for a newly approved software development project. The sponsor is interested in knowing a high-level estimation of the total duration of the project and asks Steve to send him the information by the end of the day. What kind of estimate should Steve use in this kind of situation? a. an analogous estimate b. a heuristic estimate c. a 3 point estimate d. a bottom up estimate

a. an analogous estimate

The product owner on an agile project would like to know how much work is remaining to be done on the project. What should the agile PM use to provide this information? a. burndown chart b. burnup chart c. velocity chart d. kanban

a. burndown chart

Your team has been working with the WBS for a while and has completed the decomposition of the work packages. After a week, the team finalized the estimates of all activities and completed the network diagram. Which of the following activities will they be expected to concentrate on next? a. develop a preliminary schedule and get approval from the team members b. finalize the project scope statement c. use the precedence diagramming method for sequencing the activities d. develop the risk management plan and add it to the total project management plan document

a. develop a preliminary schedule and get approval from the team members

While reviewing your project resource histogram, you notice several peaks and valleys, as resources are not evenly distributed in your project. In order to evenly utilize resources as much as possible, you decide to move some activities from the week when you are using a lot of resources to the week when you are hardly using any. Which technique are you using in this case? a. resource leveling b. overtime c. schedule compression d. schedule control

a. resource leveling

You are overseeing a project to implement a web based traffic monitoring system. You have requested 3 programmers, 3 database developers, and two testers; senior management only approved 5 team members for your project. Which one of the following may you use to produce a resource-limited schedule by letting the schedule lengthen and the cost increase in order to deal with a limited amount of resources, resource availability, and other resource constraints? a. resource leveling b. fast tracking c. crashing d. critical path method

a. resource leveling

While working on a game design project, the project sponsor has inform the project manager that to ensure his estimates are very precise. What estimating technique should the project manager use? a.Analogous estimating b.Bottom-up estimating c.Three-point estimating d.Accuracy estimating

b. Bottom-up estimating Bottom-up estimating is when work packages are broken down and then rolled back up to form an overall cost estimate. This can lead to a very precise estimate, although it requires the most amount of work. Analogous estimation is a quick estimate that is based on previous projects. Three-point estimating uses the PERT formula and may or may not be accurate. Accuracy estimating is a made-up term.

The project manager, Peter has met the sponsor, Mary and has inform her that the project has been delayed due the requirements not being documented correctly. She wants to know what process was not done correctly when there were planning the project. a. Plan scope Management b. Collect requirements c. Define scope d. Create WBS

b. Collect requirements Collect requirements is a process where the requirements are gathered from all stakeholders on the project.

While working on the network upgrade project, team member Bill and Mark is having an issue regarding how to upgrade the routers and firewalls. Bill says they should be a certain configuration to both devices while Mark says both devices needs another set of configurations. The project manager has met with both of them and after analyzing the issue the only solution they came up with was to have Mark configure the router and bill configure the firewall. What conflict resolution best illustrates this solution? a. Withdrawal b. Compromise c. Forcing d. Collaborating

b. Compromise Compromise in is a solution where both sides will generally give up something in order to temporarily or partially resolve the conflict. This is known as a lose-lose situation.

While working on a complex software development project the project team has added an additional month to the project schedule due to the uncertainty of the work that is getting done. What type of reserves does this represent? a. Management reserves b. Contingency reserves c. Risk reserves d. Expert judgment reserves

b. Contingency reserves Contingency reserve, is associated with a known-unknowns and is usually added to the project management plan. A management reserve is generally for unknown-unknown and not added to the project management plan. Risk and expert judgment reserves are made-up terms.

In developing the schedule management plan which of the following tools will the project manager use? a. Data Representation b. Data Analysis c. Decision Making d. Project Management Information System

b. Data Analysis Data analysis is a tool that is used in plan schedule management which is used to create the schedule management plan. All other choices are not tools on this process.

The project team has filed for permit in order to continue building the foundation for a large office building. The permit usually takes about six weeks to arrive and the team is worried it may take even longer. What kind of dependency best describes this scenario? a. Internal Dependencies b. External Dependencies c. Discretionary Dependency d. Permit Dependency

b. External Dependencies External dependency is when the work is outside of the project team control, such as getting a permit. Internal dependency is usually within control by the project team. Permit dependency is a made-up term.

What is it called when a project manager builds consensus and overcome obstacles when managing a group? a. Active listening b. Facilitation c. Selective listening d. Meeting management

b. Facilitation Facilitation is building consensus and overcoming obstacles. This will lead to better group dynamics and maintaining interest among a group of people.

A project manager working on a phone development project has met with the project team to determine what the grade and quality of the product would be. The phone needs to have just basic functionality to be sold in emerging markets. What should the quality and grade be for the project? a. High quality high grade b. High quality low grade c. Low quality high grade d. Low quality low grade

b. High quality low grade All project deliverables should be high quality but not necessarily high grade. A low grade product will not have as much functionality that a high grade product would have. This question wants a low functionality product.

The project manager is working on a multinational project and has met the company's senior management in a private meeting to discuss the performance of the project. They have indicated that they are very happy with the progress and would like the meetings to be shorter next time. What process best describes this scenario? a. Plan Communications Management b. Manage Communications c. Control Communications d. Monitor Communications

b. Manage Communications Manage communications is the process of ensuring the timely and appropriate collection, creation, management, and disposition of project information. The project manager is currently updating the stakeholders on the progress of the project.

While working on the product redesign project, the project manager has encountered different issues with the team members. He has been able to solve most of the issues between the team members while still working with other members for solutions. What process is the project manager in? a. Develop team b. Manage team c. Control resources d. Acquire resources

b. Manage team The process of managed team is about tracking team member's performance, providing feedback, and resolving issues. Develop team is about bringing the team together and ensuring that they work efficiently. Acquire resources is done throughout the project to acquire the different teams and physical resources needed to complete the project activities. Control resources is done to manage the physical resources on the project.

While working on the network installation project the project team has determined that they must finish the router configurations before they can set up the workstations. The workstations cannot be set up until the router configurations are done. What kind of dependency does this best describes? a. Discretionary Dependency b. Mandatory Dependency c. External Dependency d. Physical Dependency

b. Mandatory Dependency Mandatory dependencies, are dependencies in which one activity must be done in order for another activity to start. Discretionary dependencies are when the sequence of activities does not necessarily have to be done in that particular order, it is usually at the discretion of the person doing the work. Physical dependency is a made-up term

After a brainstorming session the team has accumulated lots of different ideas that they can use to ensure the development of a good quality product. Their next step would be to organize this information in a visual chart to make it easier for other stakeholders to understand. What method can best help the team? a. Flowcharts b. Mind Mapping c. Critical Path Method d. Ishikawa Diagram

b. Mind Mapping Mind mapping is a method used to visually organize information. A flowchart can display the sequence of steps the process will follow. Critical path method is used to find the minimum duration on a network diagram. An Ishikawa diagram also known as a cause and effect diagram show reasons for potential cause.

The project manager has met with the legal department within the organization to be informed of a new regulation that was recently passed that may have an impact on the project. The project manager has added this risks to the risk register. What process should the project manager do next? a. Plan risk management b. Perform quantitative risk analysis c. Plan risk response d. Monitor risks

b. Perform quantitative risk analysis Once a risks has been identified the next step would be to determine how the risks will impact the project. This can be done by either doing a qualitative and/or a quantitative analysis. Sometimes these two analysis are done sequentially in which case a qualitative than a quantitative or you could do them in parallel. Do not respond to a risk if you do not understand how the risk will impact the project.

The project manager and team has determined that if a flood were to take place during the building renovation project it would delay the project by two weeks and cost approximately $50,000 in damages. What process did the project manager and team complete to collect this data? a. Perform qualitative risk analysis b. Perform quantitative risk analysis c. Identify risks d. Plan risk response

b. Perform quantitative risk analysis Quantitative risk analysis is a numerical analysis of how the risk will impact the project. This is in contrast to a qualitative analysis which would just rank the risks from the most important to least important. The project team did not come up with a response to the risks of flooded in this scenario, so the choice cannot be plan risk response. Identify risk is used to create the risk register and risk report does not evaluate the risks.

While managing a project, the project manager needs to be aware of the different types of resources on a project. Equipment, materials, facilities and infrastructure would be considered what type of resources? a. Team resources b. Physical resources c. Personnel resources d. Location resources

b. Physical resources There are two types of resources on a project, team and physical resources. Team resources are personnel that will work on the project and physical resources are to things they would use to complete the work such as equipment or materials. All other choices are not valid types of resources.

A team member has stopped the project manager during the meeting to ask about positive risks. Which of the following statements about positive risks is false? a. Positive risks can lead to a shortened schedule b. Positive risks can lead to a longer schedule c. Positive risk can lead to a shorter budget d. Project risk and lead to more customer satisfaction

b. Positive risks can lead to a longer schedule Positive risk is also known as an opportunity and will impact the project positively. This can include shortening the schedule budget and increasing customer satisfaction.

As the project managers is getting ready to send out the request for proposals for the project, he has contacted the PMO for a list of properly vetted sellers. What is the name of this lists? a. Prequalified seller lists b. Preapproved seller lists c. Approved seller lists

b. Preapproved seller lists A preapproved seller lists is a list of sellers that has been properly vetted by the organization and can be used as potential sellers on a project. All other choices are made-up terms.

The project sponsor is very concerned about the quality of the project work. He has informed the project manager to ensure that the sellers perform a quality job if not the customers may request refunds on the product. Where should the project manager store the desired quantity levels and performance for the outsourced section of the project? a. Procurement management plan b. Procurement statement of work c. Bid documents d. Procurement strategy

b. Procurement statement of work The procurement statement of work outlines what from the scope baseline will be outsourced. It would also contain information such as specifications, quality desired, and quality levels.

The project manager and the team has determined that they will procure the installation and configuration of the telephone systems for the new computer network. They have determined that the type of agreement they will use is a cost plus fixed fee contract. What project document will specify the type of contract that will be used on the project? a. Procurement management plan b. Procurement strategy c. Statement of work d. Bid documents

b. Procurement strategy Procurement strategy what outline how the delivery of the procured section of the project should be. It will also outline the contract types and procurement phases.

A company has plans to improve one their products. They have started to work with Mary to get this project authorize by the board of directors. What is the output of this process? a. Project management plan b. Project charter c. Stakeholder register d. Business documents

b. Project charter The project charter is used to authorized a project. The project management plan and stakeholder register come after the charter is created. The business documents is an input to create project charters.

Which stakeholders would be best to create the team charter? a. Project manager b. Project team c. Project sponsor d. Senior management

b. Project team The team charter works best when the team helps to develop it or at least have the ability to contribute to its creation since it will outline their acceptable behavior on the project.

The project manager has decided that he will give the status report of the project to the stakeholders using emails and memos. The stakeholders will not have to request any of the information, the project manager will just send it to them. What Communication method does this illustrates? a. Interactive communications b. Push communication c. Pull communication d. Give communication

b. Push communication Push communication is when information is sent directly to the recipient. Interactive communication is multidirectional exchange between the sender and receiver. Pull communication is when the sender acquires the information at their own time using things such as a web portal.

The project team has documented what quality standards are to be used on the project and the different roles and responsibilities for quality management on the project. What project component will they store this information? a. Requirements management plan b. Quality management plan c. Scope management plan d. Resource management plan

b. Quality management plan The quality management plan includes the quality standards to be used on the project, quality objectives on the project, and the quality roles and responsibilities.

The project manager, Peter is collecting requirements for the project. He is not sure what is the best step he should take to correctly collect a few of the requirements from the company senior management. What document would Peter best refer to? a. Scope Baseline b. Requirements Management Plan c. Scope Management Plan d. Requirements Documentation

b. Requirements Management Plan The requirements Management Plan will outline all the steps the project will take to collect, measure, test, and verify the requirements on the project.

The project team has met with the project manager to come up with the quality management plan and the quality metrics. What project documents contains the product quality requirements that the team would use in order to create quality metrics? a. Requirements management plan b. Requirements documentation c. Requirements traceability matrix d. Stakeholder register

b. Requirements documentation The requirements documentation includes the project and the product quality requirements. The requirements management plan will document how to manage the project requirements and the traceability matrix will show the origin of where the requirements came from.

The project manager has just been told by the project sponsor that due to a current recession in the stock market the company will not be able to allocate all of the funds, the project will need in order to be completed. What should the project manager do with this funding limit? a.Implemented change requests b.Reschedule the project work c.Close the project d.Seek external funding

b. Reschedule the project work In the process of determining budget, the tool of funding limit reconciliation is handled by rescheduling of work. Implementing a change request may not help since the organization will not have the money, closing the project will not resolve the funding problems and seeking external funding may not be an option.

The project has created a list of the stakeholders on the project and their current engagement on the project. The project manager would like to document where he would like the stakeholders engagement levels to be when the project executes. What tool or technique can help the project manager with this task? a. Stakeholder register diagram b. Stakeholder engagement assessment matrix c. Stakeholder influence model d. Stakeholder matrix

b. Stakeholder engagement assessment matrix The stakeholder engagement assessment matrix shows the comparison between the current engagement levels of stakeholders and the desired engagement levels.

While preparing different documents that it would take to procure work for the project, the project manager has created the procurement statement of work and the procurement management plan. What is the difference between the two documents? a. The procurement management plan will document what component of the project will be procured out while the procurement statement of work will document how to manage the procurement processes b. The procurement management plan with document how to managed procurement processes while the procurement statement of work will document what component of the project scope will be procured out c. There is no difference between the documents d. Procurement statement of work is part of the procurement management plan

b. The procurement management plan with document how to managed procurement processes while the procurement statement of work will document what component of the project scope will be procured out The procurement management plan is part of the project management plan while procurement statement of work is a project document. The procurement management plan contains the activities it would take to conduct the procurement processes. Procurement statement of work outlines what components of the project will be obtained from an outside source.

The project team has determined they will use an outside consultant to configure the network routers on the network upgrade project. They're not too sure what type of configurations they should put in the router or how it should be done. They will depend on the expertise of the consultant. They would also like to keep the risks as low as possible. What contract best fits this project? a. Firm fixed price b. Time and material c. Cost plus fixed fee d. Cost plus incentive

b. Time and material Although the question states that they would like to keep risks low and time and material contract has the highest risk, the project team does not have a detail project scope. Without a detailed project scope, you cannot use a firm fixed price and even cost reimbursable contracts such as cost plus fixed fee.

The project team has completed building the new security alarm system for the building and has informed the project manager. The project manager inspected it and had verify that it works according to all building and safety regulations. What would be the next process the project manager should conduct? a. Control Scope b. Validate Scope c. Close Project or Phase d. Control Quality

b. Validate Scope Since the work has been completed and the project manager has checked the deliverable to ensure it meets the quality requirements. The next process would be to get the sponsors or customers to give a formal acceptance in the validate scope process before closing the project or Phase.

Your team just finished the design activities for a software development project. You have ordered a server and a couple of PCs to set-up the development environment and are waiting for the vendor to deliver it to you, so that the team can start the development work. The vendor informs you that it will take 12 days for the equipment delivery, set up, and configuration. The 12 days waiting time can be defined as: a. mandatory dependency b. lag c. lead d. internal dependency

b. lag

You recently took over a project from another PM. While reviewing the network diagram, you find that there are 4 critical paths and 3 near critical paths. What can you conclude about the project? a. the project will likely be completed on time and within budget b. the project is at high risk c. the project will require more people and an additional budget d. the project should be terminated

b. the project is at high risk

One of your team members is always late completing his deliverables. You decided to keep an eye on this team member's activities to avoid any project delay. While reviewing one of the activities of this team member, you found out that the activity has an early start of day 5, an early finish of day 12, a late start of day 15, and a late finish of day 22. The team member tells you that he needs an additional 4 days to complete the activity due to various reasons he can think of. Which of the following statements is TRUE? a. this activity will delay the project b. this activity will most probably not delay the project c. the activity has a lag d. the successor activity will be delayed

b. this activity will most probably not delay the project

Which one of the following analysis methods usually uses monte carlo simulation to simulate the outcome of a project by making use of the 3 point estimates (optimistic, pessimistic, most likely) for each activity, a huge number of simulated scheduling possibilities, or a few selected scenarios that are most likely, and the network diagram? a. precedence diagramming method (PDM) b. what if scenario analysis c. critical chain method d. resource leveling

b. what if scenario analysis

Early in the planning phase of the project, the project team has determined that the costs to install the server would be $15,000. This is a high level estimate and the team thinks it may costs up to $10,000 more. What kind of estimate is this? a.Definitive estimate b.Rough order of magnitude estimate c.Wide estimate d.Plan estimate

b.Rough order of magnitude estimate A rough order of magnitude estimate has a range of -25% to +75%. A definitive estimate is generally within the range of -5% to +10%. Wide and plan estimates are not actual types of estimates.

While estimating the duration of the activities on the project, the project team has decided to base most of their estimates on historical data from a project that they have completed a few months ago that is very similar to the current project. This would allow them to complete the estimate fairly quickly. What technique best illustrates this scenario? a. Parametric estimating b. Expert judgment c. Analogous estimating d. Bottom-up estimating

c. Analogous estimating Analogous estimating is based on historical information generally from previous projects that were very similar. This technique would lead to a quick estimate but may not be very accurate. Expert judgment is using subject matter experts in order to estimate the duration and bottom-up estimating is done by aggregating the work in order to come up with the duration. Parametric estimating is usually a mathematical model based on historical information.

While developing a smart phone, the project team has decided to look at other smart phones in the market to see how fast they startup. The team knows that in order to be competitive they will need to meet the startup times with smart phones currently in the market. What tool would best help the project team in this scenario? a. Brainstorming b. Interviewing c. Benchmarking d. Cost of quality

c. Benchmarking Benchmarking is a tool used to compare the standards of comparable projects or products. This can include meeting certain performances that are industry specific.

The project team is currently doing the process of perform qualitative risk analysis. They would like to use a tool that could display not just the probability of the risks or impact but also the overall likelihood of the risks. What tool can be used to display the three parameters? a. Probability and impact matrix b. Probability and impact assessment c. Bubble chart d. Ishikawa diagram

c. Bubble chart A bubble chart is part of the tool data representation. It is used to display three dimensions of data. All other choices may only displays two dimensions.

The deliverables of the project has been completed and the project team has decided to inspect the product to ensure that it has met the quality requirements. What process will the team conduct in order to inspect the deliverable for quality requirements? a. Plan quality management b. Manage quality c. Control quality d. Perform quality assurance

c. Control quality Control quality is a process that is done to ensure that the deliverables has met the quality requirements by inspecting the deliverables. Managed quality is a process that is done to ensure the quality management processes are being met and improved upon. Plan quality management is done to create the quality management plan and the quality metrics. Perform quality assurance is not a PMBOK process.

When determining the budget for a project, what tool with the project manager use in order to sum up the cost of each work package to form the entire project budget? a.Data analysis b.Decision making c.Cost aggregation d.WBS aggregation

c. Cost aggregation Cost aggregation is when you take the work packages and aggregate their individual cost to find the entire project budget. Data analysis does not contain any cost segregation and so does decision making. WBS aggregation is a made-up term.

Cost estimates for activities generally include the cost for labor, materials, equipment, services, and facilities. Which of the following statements is false regarding costs estimates? a.Cost estimates are progressively elaborated b.Cost estimates are best done by the project team c.Cost estimates also includes the operational cost of the product d.Cost estimates also include the contingency costs

c. Cost estimates also includes the operational cost of the product Cost estimates for project activities should not include operational cost of the product, since that is operations and not a project. All other choices are true.

While designing a product senior management has informed the project manager that the product should be cost-effective as the product will be sold in a developing country. What technique in the project managers use to ensure that the product design is cost-effective? a. Project management plan b. Benchmarking c. Design for X d. Mind mapping

c. Design for X Designed for X is a technique that can be used to help design a product for a particular characteristic. In this example its designed for costs, in which case the product would be designed to be cost-effective. X is a variable that can stand for reliability, deployment, assembly, cost, or safety.

The project team would like to document the sequence of steps the process should follow in order to ensure the deliverables are being made with the correct quality requirements. What tool can best help the team show the sequence of steps and if there's any room for improvements in a process? a. Cost of quality b. Process charts c. Flowcharts d. Process improvement charts

c. Flowcharts A flowchart is sometimes called a process diagram which can display the sequence of steps a process will follow. Process charts and process improvement charts are made-up terms. The cost of quality looks at the conformance and nonconformance cost of quality.

While working on a 60 story skyscraper project, one supplier has informed the project that do to dangerous weather that has taken place at the warehouse, materials will be anywhere 1 to 2 months late. The project manager has already accounted for this risks and has decided to go with another supplier together to materials. What process best illustrates this scenario? a. Plan risk response b. Monitor risks c. Implement risk responses d. Identify risks

c. Implement risk responses In this scenario the project manager is implementing the risk response. The project manager is not trying to identify risks or plan its response.

When creating a scope baseline, Joe the project manager has decided to include the location of where the work is supposed to take place. Where in the WBS will this information be stored? a. In each work package on the WBS b. In each deliverable on the scope statement c. In each work package on the WBS dictionary d. On the activity list

c. In each work package on the WBS dictionary The WBS dictionary has all the detail information about each work package, such as who is doing it, where it's getting done, and cost of it.

The project manager knows that managing risks is an important part of a project. One of the most important aspects will be to document the stakeholders risk appetite. Where would the project manager document the stakeholders risk appetite? a. In the stakeholders engagement plan b. In the scope management plan c. In the risk management plan d. In the risk register

c. In the risk management plan The stakeholder risk appetite is documented and stored in the risk management plan. The stakeholders risk appetite is an important component of the plan since it will help to determine what risks will be acceptable and want will not be.

While working on the office renovation project, the project manager has received multiple bids from different vendors. What the project manager taught would have been a cost-effective contract turned out to be something that is very expensive. The project manager then hires a professional estimator to determine what the contract should costs. What is the project manager looking for? a. Outside estimate b. Building cost estimate c. Independent cost estimate d. PMO

c. Independent cost estimate An independent cost estimate is generally done by hiring an outside professional estimator to serve as a benchmark to determine whether the responses from a seller are adequate for the project.

While working with the project team, the project manager has been looking into the different strengths and weaknesses of the team as a hold and the individual members. He has found that some members are very strong as leaders and some members are strong in a technical role. What tool is the project manager currently using? a. Training b. Meetings c. Individual and team assessments d. Team performance assessments

c. Individual and team assessments Individual and team assessments is a tool that's used in the process of develop team. It is done to gain insights into areas of strengths and weaknesses for the team and its members.

The project manager and the project team has determined that the budget for the project will be $60,000. That includes the cost for all the activities and all uncertainties that may have been on the project. The project cost baseline is $60,000. The sponsor has determined that just in case there is a need for additional funds, he will add an additional $5,000. The additional $5,000 represents? a.Contingency Reserves b.Risk Reserves c.Management Reserves d.Sponsor Reserves

c. Management Reserves Management reserves are added to the cost baseline in case the project exceeds its budget. It is usually added by the company's management and is not under the control of the manager. Contingency reserves are part of the cost baseline. Risks and sponsor reserves are made-up terms

While working on the software development project, project manager Mary has encountered an issue between Mark the lead programmer and Peter the designer. Peter is saying in that the way Marcus is programming the application it will not work in a production environment. What should Mary do next? a. Inform Mark to stop programming the application b. Inform Peter that Mark is in charge of programming c. Meet with Peter and Mark to understand the issue more d. Informed the project sponsor of the issue

c. Meet with Peter and Mark to understand the issue more When a project manager encounters an issue the first step would be to gain as much information about the issue, before taking any kind of action. Taking actions without first understanding an issue can lead to wrong actions being taken.

During which stakeholder management process will the project manager review the stakeholders engagement plan and the actual stakeholders engagement to determine if the plan is meeting the project needs? a. Manage stakeholders engagement b. Control stakeholders engagement c. Monitor stakeholders engagement d. Plan stakeholders engagement

c. Monitor stakeholders engagement During the process of monitor stakeholders engagement the project manager will be monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.

During project communications the receiver is having difficulty understanding the message. Which of the following can cause a message not to be understood by the receiver? a. Encoding b. Decoding c. Noise d. Feedback

c. Noise Noise generally interferes with the receiver's ability to understand the message. Noise generally does not affect the sender from sending the message.

While developing complex software the project manager has decided to bill the company by how many lines of codes it will take to write the software. What type of estimate best describes this scenario? a. Bottom-up estimating b. Analogous estimating c. Parametric estimating d. Three-point estimating

c. Parametric estimating Parametric estimating uses mathematical models based on historical records from other projects. It utilizes the statistical relationship that exists between a series of historical data and a particular delineated list of other variables.

Senior management and the project sponsor will be holding a meeting about the current project in 2 days. They have requested a breakdown of the different resources that the project will be using. What document should the project manager show during the meeting that displays the resources by type? a. Resource requirements b. Basis of estimates c. Resource breakdown structure d. WBS

c. Resource breakdown structure The resource breakdown structure is a hierarchical representation of resources by category and type. The basis of estimate would show supporting details why a particular resource was assigned to an activity. Resource requirements will describe want and how many resources are needed for each activity on the project.

While executing a large project about building a bridge, the PM has received a request that would affect the structure of the bridge and may need it to be completely redesign. The change came from the local transportation department. What should the PM do next? a. Stop all work on the bridge b. Inform the department that work has already stated and they cannot stop c. Review the change and determine how they will impact the overall project d. Inform the project sponsors and customers that the project will need to stop until this can be done.

c. Review the change and determine how they will impact the overall project The first step would be to assess the changes and understand how it would affect the project, which may lead to stopping the work and redesigning the bridge. You should never stop work on a project without first understanding the impact of a change on a project. Never take actions without first reviewing and assessing.

Which of the following statements is false in regards to how risk will affect the project? a. Risk will continue to emerge during the lifetime of the project b. Risks should be monitored and managed as the project progresses c. Risk identification should only be done at the beginning of the project d. Risk identification is done throughout the project

c. Risk identification should only be done at the beginning of the project Risk identification is done throughout the project. As the project progresses, new risks will emerge and will have to be assess by the project team.

The project team has embarked on a very complex software development project and is currently having a difficult time decomposing work packages that will be done farther in the future. They have decided to decompose these work packages as they get closer to the work. What technique best represents the scenario? a. Decomposition b. Future Planning c. Rolling Wave Planning d. Meetings

c. Rolling Wave Planning Rolling wave planning is a planning technique in which the work to be accomplish in the future is decomposed as the work gets closer. Decomposition is done to breakdown the deliverables and work packages into activities. Future planning is not a valid tool and technique.

The project manager has decided to classified the stakeholders based on their power level on the project and their influence. What model does this best describe? a. Stakeholder cube model b. Stakeholder power grid model c. Salience model d. Influence model

c. Salience model The salience model is used to describe stakeholders base on their power level, influence, urgency, or legitimacy.

The project manager has met with the company PMO to ask for guidance about creating a scope statement for the project. The PMO had given him all the steps he should follow when creating a scope statement. What document would the project manager best store these steps in? a. Scope statement b. WBS dictionary c. Scope Management Plan d. Scope baseline

c. Scope Management Plan The Scope Management Plan will outline all of the steps the project manager will follow to conduct the scope processes. This includes define scope and create WBS.

Where should the project manager store the organization position and role of the project stakeholders? a. Requirements documentation b. Stakeholder list c. Stakeholder register d. Stakeholder engagement plan

c. Stakeholder register The stakeholder register will document who the stakeholders are on the project including their contact information, role, position, influence, and expectations

While working on a large systems upgrade project, the project team has decided that they can install the servers and the workstations at the same time. The activities will all start at the same time but the workstation installations will take a bit longer to finish. What relationship best describes this scenario? a. Finish to start b. Finish to finish c. Start to start d. Start to late finish

c. Start to start The relationship of start to start is when a successor activity cannot start until the predecessor activity has started. This means that they both generally started the same time but they may not finish at the same time.

The project manager has brought the team together and they have introduced themselves to each other and learned about the project. After this the team starts to have disagreements about how the work on the project should be done. What stage of Tuckman ladder is the team currently in? a. Performing b. Forming c. Storming d. Adjourning

c. Storming The storming stage comes after the forming stage in the Tuchman's ladder. During the storming stage the team begins to address the project work and may have conflicts with each other.

The project manager has completed the resource management plan and has decided to lay out what could be considered acceptable behavior by the project team members. Where will the project manager communicate the ground rules on the project? a. Project charter b. Resource charter c. Team charter d. Project resource charter

c. Team charter The team charter establishes clear expectations regarding acceptable behavior by project team members. The project charter authorizes the project manager to manage the project. All other choices are made-up terms.

The project manager has completed the process of determining budget. He has created the cost baseline which will be added to the project management plan. The Project manager is also aware of the project budget. What is the difference between the project budget and cost baseline? a. The cost baseline includes the contingency and management reserves b. The cost baseline only includes the management reserves c. The cost baseline includes the contingency reserves and the project budget includes the management reserves d. The cost baseline includes the management reserves and the project budget includes the contingency reserves

c. The cost baseline includes the contingency reserves and the project budget includes the management reserves The cost baseline would includes the cost of all activities plus the contingency reserves and the management reserves would include the cost baseline plus the management reserves.

The project team has finished identifying risks up to this point in the project. They have created the risk register which has a listing of all of the individual project risks. What should the team create next? a. The risk management plan b. The risk response plan c. The risk report d. The risk implementation plan

c. The risk report The risk report is generally created with the risk register or after the risk register. It will include information on the sources of overall project risks and a summary information on the identified individual project risks.

When conducting the process of manage communication what does the project manager circulate to the stakeholders throughout the process? a. Work Performance Data b. Work Performance Information c. Work Performance Reports d. Communication Management Plan

c. Work Performance Reports During the process of manage communications the project manager will circulate the work performance report as specified in the communication management plan. Work performance reports are sometimes known as status reports or progress reports.

A PM managing a recruitment automation application project just completed developing the schedule and requested approval from the stakeholders and the client. The sponsor has expressed her frustration about the unexpectedly long duration of the project, and has demanded the schedule be compressed as much as possible. While exploring different options, you find out that you cannot really change the network diagram due to various constraints, but the sponsor has agreed to pay for additional personnel resources of needed. What will be your BEST option in this situation? a. apply the critical chain method b. fast track the project and also apply the resource leveling method c. crash the project d. crash and fast track the project

c. crash the project

Which of the following is FALSE about analogous estimating? a. it measures the project parameters such as budget, duration, size, complexity, and duration based on the parameters of a previous similar project and historical information b. it is usually done during the early phase of the project when not much information is available c. it uses a bottom up approach d. it usually is the overall project estimate given to the project manager from the management or the sponsor

c. it uses a bottom up approach

Your IT project is progressing well and is on schedule when a vendor sends you an email stating that the equipment delivery will be delayed by a week due to a severe snow storm on the East coast. Which of the documents would best capture the impact of the delay on the project schedule? a. risk register b. issue log c. network diagram d. work breakdown structure

c. network diagram

The project team are coming up with ways to respond to an opportunity that they feel will not likely happen. The opportunity is that the permit for the building renovation project comes earlier then it supposedly six weeks wait. Since the permit office is so backed up the project team has decided that if the permit does come earlier than six weeks, they will still start the work in six weeks. What risk response strategy does this illustrate: a. Escalate b. Exploit c. Enhance d. Accept

d. Accept Acceptance of an opportunity is to take no proactive action before it happens. In this scenario the team is taking no proactive responses at all. If the permit comes earlier they will still start the work in the six weeks that it would take the permit to come normally

The project has conducted a brainstorming session and has generated a lot of ideas for the new financial software project. The project manager notices that that the ideas seem to be in no particular order and would like them to be grouped together. What tool or technique would best help the team? a. Prototypes b. Expert Judgement c. Story maps d. Affinity diagrams

d. Affinity diagrams An affinity diagram is used to group and review ideas.

While working on a project the team has encountered many change requests from the customers and sponsor. The project manager has informed the team that the requirements were not collect in details from the start of the project. What would be the first action the PM and team could take? a. Stop the project and ask the PMO for guidance b. Deny all customers and sponsors request c. Schedule a meeting to collect all the requirements from the customers and sponsor d. Analyze what was done during planning to understand why the requirements were not collect properly

d. Analyze what was done during planning to understand why the requirements were not collect properly The first action the team should take is to identify what was done during the planning processes to gain a better understanding of what went wrong. Then they can redo the process of collect requirements if needed and update the project management plan with the correct requirements.

While managing a small office renovation project, the project manager is very disappointed that the team is not correctly utilizing the different physical resources in order to complete the renovation. They seem to be over using the resources and its leading to a cost increase on the project, to purchase more resources. What process did the project manager failed to perform since the project was executed? a. Acquire resources b. Manage resources c. Develop resources d. Control resources

d. Control resources Control resources is the process of ensuring that the physical resources that are assigned to the project are being utilized as planned. In this scenario it seems like the project manager has failed to perform this process since the start of the project, which led to the team incorrectly using the physical resources. Acquire resources is an executing process used to acquire the team and physical resources. Manage and develop resources are not actual PMBOK processes

The project team is using an assignment matrix, particularly a RACI chart. What is an important rule the team should use when using a RACI chart? a. Ensure every activity has at least one person that is responsible b. Ensure every activity has one person that is informed c. Ensure every activity as one person that is consulted d. Ensure every activity has one person that is held accountable

d. Ensure every activity has one person that is held accountable When using a RACI chart, one person must be held accountable for each activity listed on the chart.

The project team has identified, rank, and determine how the risks will impact the project. One risk in particular is a new regulation that may pass and can have a severe effect not just on the project but the entire organization. What risk response strategy would be best for the team to take? a. Avoid b. Transfer c. Mitigate d. Escalate

d. Escalate Since this is a risk that will not just affect the project but the entire organization, the project team should escalate the risks up towards a portfolio or the organization level. Let the organization legal department communicate with the project and determine how to respond.

When communicating with stakeholders what can the project manager use to ensure the stakeholders receive the information and they understood it? a. Active listening b. Presentation skills c. Soft skills d. Feedback

d. Feedback Feedback is used to ensure that the information to stakeholders is received and understood.

To save money on a new project, the organization's senior management has decided to use virtual teams instead of co-locating the entire project team. They have acquired the latest technology in audio and video conferencing. What can be a potential issue virtual team might face? a. Scheduling meetings b. Having a diverse set of experts c. Accommodating with people with disabilities d. Feeling of isolation

d. Feeling of isolation One challenge a virtual team will face is the possible feeling of isolation since most workers would generally work by themselves in an isolated place in their homes. Scheduling meeting can be done easily with technology. One major advantage of virtual teams is a diverse set of experts that can work on a project. Also technology allows people with disabilities to easily communicate and work on projects.

Which one of the following is FALSE about TCPI? a. TCPI calculates the performance that must be achieved in order to meet financial or schedule goals. b. TCPI usually determines the status on the remaining work with respect to the funds remaining. c. If the cumulative CPI falls below the baseline plan, all future work must be performed at the TCPI to achieve the planned BAC. d. If the cumulative CPI falls below the baseline plan, all future work must be performed below the TCPI to achieve the planned BAC.

d. If the cumulative CPI falls below the baseline plan, all future work must be performed below the TCPI to achieve the planned BAC. TCPI calculates the performance that must be achieved in order to meet financial or schedule goals and determines the status on the remaining work with respect to the funds remaining. If the cumulative CPI falls below the baseline plan, all future work must be performed at the TCPI to achieve the planned BAC

While working on an agile project, what can the project manager do in order to track the work that remains to be completed on the project? a. Earned Value Analysis b. Expert Judgment c. Trend Analysis d. Iteration Burndown Chart

d. Iteration Burndown Chart An iteration burndown chart shows the work that remains to be completed in the iteration backlog. Earned value analysis are a series of formulas that will tell you the status update on the project. Expert judgment is about using subject matter experts and trend analysis is to see where the project is heading towards being on or off schedule.

The project manager has just joined the project, the previous project manager was not getting along with the project team. The project managers first action is to inspire the team to complete the project work. What interpersonal and team skills is the project manager using? a. Conflict management b. Decision-making c. Influencing d. Leadership

d. Leadership Leadership's is an ability to lead a team and inspire them to do their jobs well. Conflict management is used to resolve issues between team members. Decision making is used to make a decision about what should come next on a project. Influencing is ability to persuade individuals to take a position on something.

The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills would make a big difference during the presentation. What type of communication skills are gestures, tone of voice and facial expressions? a. Body Language b. Presentation Skills c. Body Skills d. Nonverbal

d. Nonverbal Nonverbal communications include the appropriate body language to transmit meaningful information generally through the tone of voice, gestures, and facial expressions.

While conducting the process of define activities, a few of the team members has decided to use the lesson learned repository from previous projects. Which of the following input describes this lesson learned repository? a. Project management plan b. Project Documents c. Enterprise Environmental Factors d. Organization Process Assets

d. Organization Process Assets The organizational process assets include but not limited to the lesson Learned repository from previous projects and templates. The other choices does not include lesson learned repository.

Senior management of the organization is not happy with the quality of the project deliverables so far. They have decided that an audit on the quality management of the project is necessary. Who would best be selected to conduct the quality audit? a. Project manager b. Project team c. Project sponsor d. Organization's internal audit department

d. Organization's internal audit department Quality audits is best done by a team external to the project. This way there is no conflict of interests during the audit and the results would be objective.

While developing a large building complex, the project manager has documented seven different phases the seller will need to do in order to complete the complex. What document should the project manager store the procurement phases in? a. Procurement management plan b. Procurement statement of work c. Bid documents d. Procurement strategy

d. Procurement strategy Procurement strategies with documented delivery methods, types of agreements, and the different procurement phases on the project

Due to the complex nature of the construction project, the project manager has decided that the project is best done off hours generally in the overnight hours. Where should the project manager document this information? a. Schedule Baseline b. Schedule Management Plan c. Project Time Shift d. Project Calendars

d. Project Calendars A project calendar identifies the working days and shifts that the project will follow.

A project manager has just started the risk management processes on a project. Which of the following statement accurately describes the objectives of risk management on a project? a. Risk management is done to increase the probability and/or impact of positive risks b. Risk management is done to decrease the probability and/or impact of negative risks c. Risk management is done to minimize all risks d. Risk management is done to increase the probability and/or impact of positive risks and decrease the probability and/or impact of negative risks

d. Risk management is done to increase the probability and/or impact of positive risks and decrease the probability and/or impact of negative risks The objectives of project risk management is to increase the probability and/or impact of positive risk and to decrease the probability and/or impact of negative risks.

The project sponsor has been asking the project manager to close the project as soon as possible, since the deliverable has been created. The project manager has informed the sponsor that the project cannot close yet. What best explains why the project manager cannot close the project? a. There are defects in the deliverable b. The project is over budget c. The project team has not been release d. The deliverable has not been accepted.

d. The deliverable has not been accepted. In order for the project or phase to be close the deliverable has to be accepted. Accepted Deliverable is a key input to the process of close project or phase. You will release the project team during the close project or phase. If the deliverable was defected, then it would not be considered done.

The project manager has calculated the EV of the project to be $14,000 and the PV is $16,000. The BAC is currently at $22,000. Which statement best describes this project? a.The project is ahead of schedule b.The project is on budget c.The project is over budget d.The project is behind schedule

d. The project is behind schedule If you are to calculate the SV on this project, you would have gotten a negative number. To calculate SV you would take EV minus PV which is $14,000-$16,000 = -2,000. This project is behind schedule by $2,000 worth of work.

Earned Value Management (EVM) will NOT be very beneficial in which situation? a. To measure a project's progress against the project scope, cost, and schedule baselines. b. To forecast future performance and the project's completion date and final cost. c. To provide schedule and budget variances during the project. d. To develop the project cost baseline.

d. To develop the project cost baseline. Earned value analysis provides a means to determine cost and schedule variances, not to develop the project cost baseline.

What are the main benefits of keeping the stakeholders engage during the execution of the project? a. To identify the stakeholders b. To resolve issues c. To create a stakeholder engagement plan d. To increase stakeholders support and reduce resistance

d. To increase stakeholders support and reduce resistance The manage stakeholders engagement process is done in executing and it's main benefit is to increase support and minimize resistance from stakeholders.

The company has informed all company employees that they must pay careful attention to the work they are doing to ensure a quality product from the company. What Quality management theory best illustrates this scenario? a. Continuous improvement b. Just in time c. ISO 9000 d. Total quality management

d. Total quality management Total quality management (TQM) is when everyone in the company is responsible for quality as it looks in the underlying process of how a product is made.

While working on the stakeholders engagement plan, the project manager had identified a stakeholder that doesn't know the project will impact them. How should the project manger classify this stakeholder engagement level? a. Hidden b. Resistant c. Neutral d. Unaware

d. Unaware The stakeholder is unware of the project and potential impacts.

A project team has just completed a major module in a new application. They were able to complete it in about half the time that was approved for them. They used a new method from a recently published programmers publication. What should the project manager do first with this new programming method? a. Update the project management plan b. Update the sponsor about the work c. Close the project or phase d. Update the lessons learned register

d. Update the lessons learned register Once new knowledge had been learned, the project manager should update the lesson learned register. This will ensure that the knowledge is saved and can be used throughout the project as well as future projects. Updating the plan or sponsor will not update the lesson learned register or document the method. You cannot close a project or phase if it had not been completed and accepted.

Your project sponsor is extremely disappointed with the project as it is over budgeted by $20,000 and also behind schedule by several weeks. The sponsor has asked you to take care of the situation immediately. While exploring different options to shorten the project duration, you decide, with management's approval, to perform several activities in parallel rather than in sequential order as originally planned. You know your option will possibly result in rework, increase risks, and require more communication, but you decide to go for it anyway. This is an example of which of the following? a. critical chain method b. crashing c. resource leveling d. fast tracking

d. fast tracking

Your IT project has ten team members, and recently you have hired three more database developer. You are using a time phased graphical display of activities start dates, end dates, and duration for tracking progress and reporting to the team. Which chart are you using? a. milestone chart b. work breakdown structure c. network diagram d. gantt chart

d. gantt chart

You are in the Control Schedule process of monitoring the status of the project by comparing the result to the plan, updating project progress, and managing changes to the project schedule baseline. You are mainly focused on the current status and changes to the project schedule, influential factors that create schedule changes, and management of actual changes as they occur. Which of the following is NOT a tool or technique in this time management process? a. schedule compression b. data analysis c. resource optimization techniques d. schedule forecasts

d. schedule forecasts

You just completed developing the schedule for your project and got the approval from stakeholders and the sponsor. One of the team members assigned to work on a critical component informs you that she needs additional time to complete her activities because several relevant pieces were missing during planning. Her updated estimate would have no impact on the critical path; thus, the project duration would be the same. The best approach the PM may take in this situation will be: a. find a replacement for the resource who can complete the task within the allocated time b. inform the resource that it is too late for any kind of change in the project schedule c. inform her that it is OK as you have sufficient schedule reserve to handle this kind of situation d. update the project schedule and other relevant plans to reflect the new estimate

d. update the project schedule and other relevant plans to reflect the new estimate

While working on a multinational project with a budget of $90,000, the team has completed the design aspect of the project. You have calculated that the AC is $30,000 and the EV is $32,000. What is the EAC of this project? a.$89,000 b.$92,804 c.$89,807 d.$84,906

d.$84,906 To find out the EAC you will need the BAC and CPI. You currently have the BAC which is $90,000. The CPI is equal to EV/AC = $32,000/$30,000 = 1.06. So, EAC is equal to $90,000/1.06 = $84,906.

Place the retrospectives stages in order -Set Stage -Generate Insights -Close Retrospective -Gather Data -Decide what to do

-Set Stage (bring everyone in and let them know we will be doing a retrospective) -Gather Data (what happened in that particular sprint) -Generate Insights (analyze the data) -Decide what to do (make decisions for next sprint) -Close Retrospective -(Set Gathered Good Dog Clothes)

Place Tuckman's Five Stages in order NEED TO KNOW -Performing -Adjourning -Storming -Forming -Norming

1. Forming (bring team members together) 2. Storming (disagreements within team members) 3. Norming (team comes together to do work) 4. Performing (start working on the job) 5. Adjourning (job is over)

Match the output by process group Process Group: 1. Initiating 2. Planning 3. Executing 4. Monitoring & Controlling 5. Closing Output: A. Deliverables B. Stakeholder Register C. Work Performance Graphs D. Final Report E. Work Performance Information F. Project Scope Statement

1. Initiating = B. Stakeholder Register (an output of the process of identity stakeholder) 2. Planning = F. Project Scope Statement (an output of defined scope) 3. Executing = A. Deliverables (direct and manage project work) 4. Monitoring & Controlling = E. Work Performance Information (an output of many of the monitoring and controlling processes) 5. Closing = D. Final Report (close project or phase)

You just finished creating your project charter. Which of the following will NOT be included in the charter? A. Detailed work package descriptions B. High-level roadmap and milestones C. Assumptions and constraints D. Authority level of the project manager

A. Detailed work package descriptions

Match the output by process group Process Group: 1. Initiating 2. Planning 3. Executing 4. Monitoring & Controlling 5. Closing Outputs: A. Accepted Deliverable B. Quality metrics C. Project Charter D. Final Product, Service or result transition E. Lessons Learned Register

1. Initiating = C. Project Charter 2. Planning = B. Quality metrics (process of planned quality management) 3. Executing = E. Lessons Learned Register (process of managed product knowledge) 4. Monitoring & Controlling = A. Accepted Deliverable (process of verified scope) 5. Closing = D. Final Product, Service or result transition (Process of closed project or phase)

Match the Quality Management tool with the correct terms Quality Management Tool: 1. Ishikawa Diagram 2. Histogram 3. Scatter Diagram 4. Control Chart Terms: -Rule of Seven -Show Trends -Pareto Diagram -Causes of Defects

1. Ishikawa Diagram (aka cause and effect diagram) = Causes of Defects (shows you the reasons of defects 2. Histogram = Pareto Diagram (shows you the 80/20 rule and it's generally displayed on a histogram) 3. Scatter Diagram = Show Trends (compares 2 particular points generally x & y, such as the # of defects over time and shows you if you get in more or less defect) 4. Control Chart = Rule of Seven (used in a control chart to say if a process is in "control" or not)

Match Project Management method to term Term: 1. Product Backlog 2. Work Performance Reports 3. Burnup Chart Method: Predictive Agile Predictive Agile

1. Product Backlog = Agile 2. Work Performance Reports = Predictive 3. Burnup Chart = Agile

Match Agile terms to the method Method: 1. Scrum 2. Extreme Programming (XP) 3. Lean Development 4. Kanban Development A. Eliminate Waste B. Sprint C. Limit WIP D. Iteration

1. Scrum = B. Sprint 2. Extreme Programming (XP) = D. Iteration 3. Lean Development = A. Eliminate Waste (waste = waiting for approval, work not getting finished) 4. Kanban Development = C. Limit WIP (Work in Progress)

Steve has been overseeing a project to implement a new wireless media streaming device for a local networking company. The team has completed all the technical work in the project. The senior management asked Steve to report on the remaining activities in the project. Which of the following will Steve report as the remaining work? A. Completion of the lessons learned B. Validation of the project scope C. Completion of the quality management plan D. Completion of risk response planning

A. Completion of the lessons learned

A company has recently been converting to agile methods. Planned story points are not being done and the PM is concerned. What should the PM do? A. Conduct team training, so the team can improve on estimating story points. B. Accelerate the project by removing items from the product backlog C. Find the time for story point completion by including more iterations in the project. D. Utilize burndown charts to assess team performance

A. Conduct team training, so the team can improve on estimating story points. (Training is a long-term solution and will add skills and abilities to the team)

All of the following will occur during project initiating EXCEPT: A. Creation of a project scope statement B. Identification of internal and external stakeholders C. Development and review of the business case and a feasibility study D. Assignment of the project manager to lead a project

A. Creation of a project scope statement

The project charter has been completed and the project sponsor has signed on to your new project. Unfortunately, due to new compliance requirements, the baseline business case for the project is being impacted. How should the PM handle the situation? A. Determine the requirement and possible negative outcomes, then give the sponsor a suggestion B. Assess the requirement by making a quality management plan C. Don't address the issue; the new requirement is beyond the project's scope D. Request guidance from key stakeholders

A. Determine the requirement and possible negative outcomes, then give the sponsor a suggestion (In this scenario, the PM must influence the organization [sponsor] and suggest next steps after personally researching and understanding compliance requirements and potential risks

CH. 2 - All project phases conclude with a review of the deliverables and related work (phase exits or stage gates or kill points) for the purpose of: A. Determining if the project should continue and the next phase should be initiated B. Detecting defects and correcting errors C. Assessing project risks D. Enforcing formal control procedure of the project

A. Determining if the project should continue and the next phase should be initiated

A planned task in a sprint does not get completed due to a problem that appeared five days ago but did not get resolved. The PM wants to prevent this type of situation in the future. What should the PM do? A. During the retrospective, inspect the issue B. In the demo, address the matter C. During the next iteration planning meeting, discuss the matter D. In the next daily standup meeting, review the matter

A. During the retrospective, inspect the issue (the retrospective allows issues with the execution approach to be identified and discussed in a timely fashion along with ideas for improvements

Although the sponsor and the project team acknowledge that the new project has an acceptable budget and accurate schedule, the PM worries that unplanned events could threaten the project's success. What should the PM do first? A. Engage in identification of project risks, then assess those risks B. Ask the project sponsor for additional funding to cover project planning C. Plan a meeting with the functional manager to address the potential impact of unplanned risks D. Execute the project as scheduled, knowing that additional project funds must be requested at a later point in the project

A. Engage in identification of project risks, then assess those risks (the PM needs to be proactive and to familiarize herself with the identified risks and their response strategies)

The sponsor has just signed the project charter and assigned you as a project manager to oversee a project to implement a simulator for a local golf club. Which should you do FIRST as the project manager? A. Focus on identifying an classifying the stakeholders in the project B. Start working on the project management plan C. Develop the project schedule D. Create WBS

A. Focus on identifying an classifying the stakeholders in the project

Mark has just started working for a company that has little to no project management framework or functions. He notices that most people manage projects on their own with no oversight or established processes. Mark has spoken the CEO and they have decided to change this. What is this organization lacking? A. Governance B. Certified project managers C. Functional management D. Strong functional management

A. Governance

After meeting with stakeholders and agreeing on a 7 month lifecycle, and project work has already begun, stakeholders email the PM requesting completion within 4 months. How should the PM handle this situation? A. In order to reduce delivery time, work with stakeholders to reduce project requirements B. Make an exception and add more team members to satisfy these new requirements. C. Stick to the same timeline as before in order to avoid scope creep D. Reassign additional project tasks to the team in order to make the 12-week deadline

A. In order to reduce delivery time, work with stakeholders to reduce project requirements (Collaborating with stakeholders to reduce project requirements allows a PM to execute the project with urgency by reducing delivery time)

In which group does the team track, measure, inspect, monitor, verify, review, compare, and regulate the progress and performance of the project; ensure that the plan is working; identify any areas in which changes to the plan are required; and initiate the corresponding changes? A. Monitoring and controlling B. Closing C. Initiating D. Executing

A. Monitoring and controlling

Mark has just started a new job as a project coordinator for a company. He will be working with a group to develop their new website. Mark finds working on this project to be difficult due to always needing the company owner's approval for budget matters. He also has very few resources to work with because the company is very small. What organizational structure best describes this scenario? A. Organic B. Owner Functional C. Shareholder functional D. Weak matrix

A. Organic

Mary has just completed one of the most important deliverables of the project. She meets with the organization's senior management, and they have not determined if the project should continue or not, as the current deliverable may be all they need. What would best describe this review? A. Phase gate B. kickoff meeting C. Project review meeting D. Project closure review

A. Phase gate

Which one of the following process groups consists of iterative and ongoing processes to establish the total scope of effort, to define the objectives, and to identify the course of action required to attain those objectives? A. Planning B. Executing C. Initiating D. Monitoring and controlling

A. Planning

Project manager Bill has started planning his project and will gather all requirements from his customers, then build the project deliverable in its entirety. Bill will generally not get any input from the customer while the product is being made, and the customer will only review it at the end. What life cycle best describes Bill's project? A. Predictive B. Incremental C. Iterative D. Adaptive

A. Predictive

CH. 2 - The application of knowledge, skills, tools, and techniques to satisfy the project needs by establishing project objectives, identifying project requirements, managing stakeholders, and balancing project constraints (i.e., cost, time, quality, scope, risk, and others) is referred to as: A. Project management B. Project administration C. Project initiation D. Project coordination

A. Project management

CH. 2 - Which of the following is NOT true about functional organizational structure? A. Project work is considered to be priority work in all functional groups B. Similar resources are grouped by specialists C. The project manager has little or no authority and could even be part-time D. Multiple projects compete for limited resources and priority

A. Project work is considered to be priority work in all functional groups

As the project team is collecting the new project's requirements, the organization's legal department has informed them of a new law that could affect the project. The team determines that it is mandatory to implement this new law in the project. What is this called? A. Regulation B. Standard C. Baseline D. System

A. Regulation

Jeremy has just completed the office relocation project. He reviewed the contract between his company and the movers and ensured that all payments were made and all the work was done. What process group best describes Jeremy formally closing the contract? A. Procurement B. Closing C. Monitor & Controlling D. Executing

B. Closing

All of the following should be done during the closing process group EXCEPT: A. Formal sign-off and formal acceptance are received from the customers B. Customer acceptance criteria are determined C. Final versions of the lessons learned are compiled and made available for future projects D. Completed project deliverables are handed off to operations and maintenance

B. Customer acceptance criteria are determined

Which one of the following is not an outcome when a project is initiated properly in the initiating process group? A. Authorizing the project manager to manage the project B. Defining the scope of the project C. Identifying the key stakeholders D. Understanding the goal, objective, and business need of the project

B. Defining the scope of the project

During an iteration review meeting a certain key stakeholder complains about a primary feature of your project. What should the project manager do first to handle the situation? A. Collaborate with the project team to find a solution B. Determine the root cause of the issue and address it C. Make a pros and cons list to help understand the impact of this problem D. Use a neutral party to meditate a stakeholder negotiation

B. Determine the root cause of the issue and address it (identifying the source of conflict is the most important first step in conflict management)

Which of the following will occur only during the planning process group? A. Identify Stakeholders B. Develop schedule C. Acquire project team D. Validate Scope

B. Develop schedule

Peter is working on a project that he knows little about. He was assigned by the project management office (PMO) and they have almost complete control over the project. What type of PMO best describes this scenario? A. Controlling B. Directive C. Supportive D. Guiding

B. Directive

Several successor activities are behind schedule because a project team member has not been at work for the past week. This effects the critical path. How should the PM respond to this issue? A. Obtain a new resource to complete the tasks, resulting in a lower impact on the critical path B. Discuss the issue with the team member, and work with him to identify a practical solution C. Remind the team member that they needed to complete the work package in the agreed-upon timeframe D. Ask the functional manager for help communicating with the absent team member

B. Discuss the issue with the team member, and work with him to identify a practical solution (Servant Leadership encourages listening and serving, and thus it may be probable to compromise with the team member)

Which of the following process groups includes the processes to complete the work defined in the project management plan and ultimately satisfies the project specifications and objectives? A. Planning process group B. Executing process group C. Initiating process group D. Closing process group

B. Executing process group

A customer expresses several concerns at a shareholder meeting and threatens to reject the deliverables for this iteration. How should the PM handle this situation? A. Send a project charter update request to the project sponsor B. Meet with the team to come up with the root cause of the concerns and possible solutions C. Ask the customer what solutions would solve the concerns D. Via change request, increase the project scope to allocate a greater budget to problem areas.

B. Meet with the team to come up with the root cause of the concerns and possible solutions (The most important task is to utilize the team to determine the root cause of the issue and find a solution to avoid that issue in future iterations)

You are working on a small but critical project. Some of your resources have been replaced. Unfortunately, an outside stakeholder claims that the person who assigned a new resource sent their weakest team member. One of your stakeholders complains that the new resource is significantly weaker than the one they replaced. How should the PM handle this situation? A. Inform the stakeholder that the resource skills are sufficient for the project B. Personally, assess the skills of the new resource and decide how to allocate them C. Attempt to recruit a more skilled resource by filing a request with the PMO D. Speak to the functional manager of the new resource and discuss solutions

B. Personally, assess the skills of the new resource and decide how to allocate them (Without observing their performance first-hand, the PM won't know how to proceed)

CH. 2 - You are a PM overseeing a web-based automation project in a weak matrix organization. You are playing the role of a communication coordinator with little power to make decisions and sometimes report to a high-level manager. Your role can be defined as a: A. Team lead B. Project coordinator C. Lead Coordinator D. Project expeditor

B. Project coordinator

CH. 2 - Which one of the following is the logical breakdown of what needs to be done to produce the project deliverables and is sometimes referred to as the performing organization's methodology for projects? A. Product life cycle B. Project life cycle C. Feedback loop D. Product development

B. Project life cycle

A Company is unsure abut the scope for a new project, but know it will be profitable. What should the PM do first in this situation? A. Outsource the task of scope definition to a third-party specialist B. Recommend an iterative approach to the project stakeholders C. Include a 20% schedule buffer in the PM plan to account for potential changes in scope D. Postpone determining the final delivery dates in order to ensure flexibility of scope

B. Recommend an iterative approach to the project stakeholders (An iterative approach will be flexible enough to allow changes and feedback as the product is getting built)

Project team members are worried that a new resource does not seem suitable for an allocated task. How should the PM respond to this concern? A. Contact senior management to discuss the prospect of reassigning the new resource to a different project B. Schedule time to talk with the new resource to assess their skills and understand their strength level C. Ask the team members to document task-related deficiencies displayed by the resource D. Contact the project sponsor to highlight these alarms and decide on a proper response

B. Schedule time to talk with the new resource to assess their skills and understand their strength level (A PM should not take action by just listening to other member's feedback)

You are informed by your team that a lot of rework is going on because the amount of up-front work is too much for them to handle. How should the PM handle this situation? A. Reassess the project scope B. Suggest that the team use shorter iterations C. Ask that the product owner shorten the product backlog D. Begin a process to maintain the size of the product backlog

B. Suggest that the team use shorter iterations (Functionalities can be monitored more closely with shorter iterations. The team should focus on a Minimum Viable Product)

Which one of the following statements is FALSE about the executing process group? A. This process group usually takes the most time and resources B. The processes in this process group measure and analyze the progress and performance of the project, ensure that the plan is working, identify any areas in which changes to the plan are required, and initiate the corresponding changes C. Corrective actions, preventive actions, and defect repairs are implemented in this process group D. This process group consists of processes to complete the work defined in the project management plan and ultimately satisfy the project specifications and objectives

B. The processes in this process group measure and analyze the progress and performance of the project, ensure that the plan is working, identify any areas in which changes to the plan are required, and initiate the corresponding changes

Chris has just gotten a new job at a company where everyone works from home. His job is to manage a team of software developers around the world to create a new billing system. Everyone on the project will be working from home, and Chris will be managing the project full time. What type of organizational structure is this? A. Online B. Virtual C. Virtual strong matrix D. Online strong matrix

B. Virtual

Because a key team member is out sick, certain tasks on the critical path are behind schedule. How should the PM handle the situation? A. Replace the resource with a more reliable one to reduce schedule risk to the critical path B. Work directly with the team member to find a practical approach to the issue C. Encourage the team member to get the project tasks done on time D. Utilize the functional manager as a liaison to communicate with the missing team member

B. Work directly with the team member to find a practical approach to the issue (A PM can also be a coach. Servant Leadership encourages listening and serving, so it is best to try to compromise with the team member)

CH. 2 - A software firm is in the process of implementing a critical accounting application for a dentist's office. In order to implement the project, full-time staff from several departments are selected to create a special project team or task force. It was decided that the task force members would not report to their functional managers or work on their functional activities while working on this critical project. This type of organizational structure is called: A. functional organization B. hybrid structure C. Weak matrix D. balanced matrix organization

B. hybrid structure

CH. 2 - You took over a software development project from another project manager who just left the company. You realize that the project is a mess as there is a lack of management control, and the previous pm managed the project without much project organization. You decided to develop specific work plans for each of the 30 work packages and soon realize that the plan would help each phase, but would not control the integration of those phases into a cohesive whole. To your surprise, you also find out that there are no clearly defined project deliverables. You desperately need to organize the project as soon as you can. What will be the BEST course of action? A. capture lessons learned as you progress and update organizational process assets B. Report the poor condition of the project to management C. Adapt a life cycle approach to the project D. develop a detailed description of project deliverables

C. Adapt a life cycle approach to the project

While working on the operating system upgrade project, the project manager realizes that he cannot estimate the time needed to upgrade a particular server due to the complexity of its build. He enrolls the help of Mary, who has been working on servers for over 20 years. What tool or techniques is the project manager using? A. Subject matter expert B. System administrator C. Expert Judgement D. Data analysis

C. Expert Judgement

A PM is facing pressure to deliver results much more quickly than planned. However, a team member expresses doubts that the company has the technical resources necessary to meet this new timeline. How should the PM handle the situation? A. Inform the project sponsor that a problem with the technical resource may represent project risk B. Verify that upper management is aware of the problem and its associated risks C. Find out about the availability of technical resources from the technical resource manager D. Outsource any needed technical resources

C. Find out about the availability of technical resources from the technical resource manager (It is ideal to first meet with the resource manager to review the real situation rather than informing the sponsor when the issue might be a false alarm)

While overseeing a long project with multiple contractors, one of the contractors emails you requesting that you make early payments on one of the invoices. How should the PM handle the situation? A. Determine payment terms by meeting with procurement and the contractor B. Verify the payment by contacting accounts payable and double-check to be sure it was made C. Follow the procurement management plan D. Consider authorizing payment depending on the results of a spending assessment

C. Follow the procurement management plan (terms and conditions should always be agreed upon prior to having a contractor actually begin project work. All contract data is contained in the procurement plan)

A PM discovers that there is an issue with some of the project documents on a hybrid project. The team is on the third iteration of this project. How should the project manager handle the situation? A. Have one of your team members document any risk in the project management plan B. Base the necessity of updating project documents on their business value C. Immediately fix the issue independently of the team D. Document the risk and hold a meeting to brainstorm solutions

C. Immediately fix the issue independently of the team (In a hybrid approach, a PM should try to insulate the team against any roadblocks. This issue deals with administrative work that doesn't require technical knowledge, so there's no need to distract the team from project work)

Mary has just been awarded a new product development project. After speaking with some of the customers, it seems that they do not know how they would like the product to look and feel. They would like to be more involved in the product development and give Mary continuous feedback. What project life cycle would best fit this project? A. Predictive B. Waterfall C. Incremental D. Non-predictive

C. Incremental

You have been assigned to manage a project to design a new type of vinyl-based resilient floor material. You came up with a few orders of magnitude estimates, high-level risks, constraints, and assumptions for the project. What project management process group are you in? A. Monitoring and controlling B. Closing C. Initiating D. Planning

C. Initiating

Mark is the project manager for a new software development project. His approach to project management is to take a hands-off style, allowing the team to make their own decisions and goals. What leadership style is Mark taking? A. Charismatic B. Transactional C. Laissez-faire D. Transformational

C. Laissez-faire

There was a miscommunication to the project team regarding required functionality. Due to this, a key functionality has not yet been developed during this iteration and a business representative mentions the deficiency. How should the PM handle the situation? A. Begin change management now that functionality has been formally approved B. Escalate the issue to the project sponsor C. Plan a meeting to collaborate and brainstorm the functionality with the project team and business representative D. Postpone dealing with the issue until the testing phase in order to avoid slowing the current sprint

C. Plan a meeting to collaborate and brainstorm the functionality with the project team and business representative (Functionality is lacking, therefore, the PM must encourage creating common understanding and empowering the team to assess the impact of a potential change, and the best ways to avoid re-work)

The team is working with the executive management of the company to implement a few new projects and programs to increase revenue by over 50% within the next 3 years. What is the team trying to develop? A. Log-term program B. Multi-project program C. Portfolio D. Long-term Project

C. Portfolio

A knowledge area represents a complete set of activities, concepts, and terms that make up an area of specialization, project management field, or professional field. Each project management knowledge area is subdivided into which of the following? A. Best practices B. Policies C. Processes D. Guidelines

C. Processes

Mark has gotten a new job at a company that is about to create a new product. This new product will be a very complex software that may take years to create and have many different groups of people. Mark has decided to break up this complex project into smaller subprojects and manage them individually. What is Mark managing? A. Portfolio B. Project C. Program D. Operations

C. Program

A company is moving to agile project management and you are worried that key roles lack expertise and the team does not collaborate well. How should the PM handle the situation? A. Outsource needed roles B. Send a request to the sponsor for additional resources C. Utilize cross-functional, in-house resources D. Remove tasks from the sprint backlog as much as possible

C. Utilize cross-functional, in-house resources (When an organization is moving from Predictive to Agile Project Management, it is important to utilize Agile methodologies.)

CH. 2 - you are overseeing the implementation of the internal website of your organization to view the company's event calendar. Your role is to coordinate activities, resources, equipment, and information on the project, but you have limited authority in making project decisions and have to negotiate with the functional manager to get the required resources for your project. Which of the following kind of organizational structures are you working in? A. Balanced matrix B. Composite Structure C. Weak Matrix D. Strong matrix

C. Weak Matrix

One of the key team members surprises the PM by complaining about the project management plan during a weekly status meeting during the execution phase. How should the PM handle the situation? A. Finish with the meeting, and be certain that all concerns are added to the risk register B. Reiterate project meeting etiquette requirements to all team members, then solicit feedback C. Take time to discuss the team member's concerns and utilize the team's expertise to find a solution before the meeting is over D. Acknowledge the team member's concerns, but continue with the meeting. Afterwards, meet with them privately and discuss their issue.

D. Acknowledge the team member's concerns, but continue with the meeting. Afterwards, meet with them privately and discuss their issue. (Issues like this should first be discussed in private; this is to build understanding about the root cause of the issue)

One phase of the project has been completed, and the stakeholders are very happy with the transition of the project deliverable. What would be the next best step on this project? A. Kickoff meeting B. Start a new phase C. Archive project records D. Conduct phase review

D. Conduct phase review

After receiving complaints from a project sponsor about a delay, the PM replies that lack of knowledge in a specific skill was the cause of the delay. What is the best way for a PM to avoid situations like this? A. Enact training sessions at the beginning of the project, so all required skills are learned B. Discuss with the project sponsor to include training on specific skills that the team lacks C. Encourage team members to solve problems using the skills they do have D. Determine the project's required skills, then allocate project resources based on those skills

D. Determine the project's required skills, then allocate project resources based on those skills (A PM must ensure the team has the required skills to complete the project work)

Which of the following is NOT a planning process? A. Create WBS B. Perform qualitative risk analysis C. Estimate Costs D. Develop project team

D. Develop project team

The change control board just approved a change request to modify one of the major deliverables. The PM then implements the change in the __________ process? A. Perform Integrated change control B. Monitor and control project work C. Close project or Phase D. Direct and Manage project work

D. Direct and Manage project work (Approved change requests are implemented in the process of direct and manage project work)

ABX Shipping is a large global company with many departments, some of which are have part-time project management and others, such as research and development, where it is full time. Where the project managers work determines their control over resources. What organizational structure best describes this organization? A. Mixed B. Multinational C. Project-oriented D. Hybrid

D. Hybrid

CH. 2 - you are overseeing a complex project to implement a new wireless media streaming device. Due to the complex nature of the project, you need several highly skilled technical resources with very specialized expertise and domain knowledge. You obtain these resources from the organization resource pool and different departments, specifying the duration and bandwidth for which they will be required. You also commit to releasing these resources to respective departments once your needs are fulfilled. You are working in which king of organizational structure? A. Composite structure B. Functional C. Projectized D. Matrix

D. Matrix

Many organizations have different strategic goals. Which of the following helps an organization attain these goals? A. Project B. Program C. Operation D. Portfolio

D. Portfolio

CH. 2 - You are managing a group of related or unrelated projects or programs and other works to achieve specific strategic business objectives and goals. Which of the following best describes your role? A. Program owner B. Project manager C. Program manager D. Portfolio manager

D. Portfolio manager

CH. 2 - The management framework within which project decisions are made is called: A. Project management information system (PMIS) B. Configuring management system C. Project management plan D. Project governance

D. Project governance

Pat is working in an organization where she does project management full time. However, she still needs to consults with functional managers in order to acquire her project team. What organizational structure type best describes this situation? A. functional B. Weak matrix C. Project-oriented D. Strong matrix

D. Strong matrix

Which statement is FALSE regarding the initiation process group? A. Cost and staffing start low, increase toward the end, and drop rapidly near closing B. Project risk is highest at the beginning of the project and reduces as the project approaches its end C. Stakeholder influence is highest at the start and diminishes as the project proceeds D. The PM and team are always identified as part of the initiating process group

D. The PM and team are always identified as part of the initiating process group

CH. 2 - Steve is very concerned about all major constraints on his project as these constraints provide a framework for understanding trade-offs in managing competing project requirements. He identified scope, time, cost, quality, risk, resources, communications, and customer satisfaction to be the major constraints. Which one of the following is the prioritized order of all these constraints? A. Scope, time, cost, quality, risk, resources, communications, and customer satisfaction. B. Time, scope, cost, quality, risk, resources, communications, and customer satisfaction C. Cost, scope, time, quality, risk, resources, communications, and customer satisfaction D. They are all of equal importance unless stated otherwise

D. They are all of equal importance unless stated otherwise

Ian has been working on an office remodel project for close to 6 months. He feels like the project is going poorly due to a lack of resources from the functional managers and his lack of time to work on the project. Ian spends most of him day doing operational work. What organizational structure best describes this? A. Strong Matrix B. Project- oriented C. PMO D. Weak Matrix

D. Weak Matrix

Which one of the following is NOT a component of a change request? A. Corrective actions B. Preventative actions C. defect repair D. issue log

D. issue log

The CEO of a small business has requested that the companies accounting software be upgraded to better support the financial records. He has requested that the software include a report that can forecast the following month expenses. Where would be the best place the CEO can outline why this project needs to get done? a. Business documents b. Scope outline c. Scope statement d. WBS

a. Business documents The business documents contain two parts, the business case and the benefits management plan. In this question the business case would be use to explain why the project would need to get done. The scope outline is a made up term. Scope statement and the WBS only has the work needed to finish the project.

Company XYZ has been executing a new business development project for the last 4 months. A few stakeholders has requested a few changes to the scope and have gotten them approve. When a change is approved what is next best step to conduct on a project? a. Execute the approved change request in the process of direct and manage project work b. Execute the approved change request in the process of monitor and control project work c. Validate the change in the validate scope process d. Close the change request in the close project or phase process

a. Execute the approved change request in the process of direct and manage project work Once a change request has been approved in the perform integrated change control process, the project manager will then execute the change in the direct and manage project work process. Approved change request is not an input into monitor and control project work, validate scope, and close project or phase.

A project manager is about to start planning a new sales software development project and will work with the project team to create the project management plan. What will the project manager and the team not use during planning a project? a. Work performance information b. Scope statement c. Scope baseline d. Risk register

a. Work performance information The work performance information is an output of monitoring and controlling and is not used during planning the project. Scope statement, scope baseline, and risk register are all created during the planning processes.

A company has a few projects it would like to get done, but due to the budget, the company can only choose one project. Project A has a BCR of 1.5 and Project B had a BCR of 2.5. Which project should the company choose? a. Project A b. Project B c. Project A and B d. None since they are both projects that will run the company at a loss

b. Project B BCR (benefit cost ratio) compares the gains to the cost of a project. Any number higher than one is good. The higher BCR in the question would return the company more money.

When a project has been executed, what input would best help the project manager determined how to manage changes to the project? a. Change Control Plan b. Project management plan c. Change control board d. Change control charts

b. Project management plan The project management plan contains the change management plan. The change control board is a tool. Change control plan and change control charts are made up terms.

The deliverable for the product improvement project has been accepted by the sponsor. What should the project manager do next? a. Move onto the next phase or project b. Release the project team c. Move to the close project or phase process d. Determine what went wrong and right on this project

c. Move to the close project or phase process Once a deliverable has been accepted the project manager should then conduct the close project or phase process. In that process the project manager will then conduct the lesson learned and release or reassign the project team. A project manager should never leave a project without formally closing it.

Project manager Mike worked with the sponsor Chris to the get the project charter approved for the new office reorganizing project. While reviewing the requirements both Mike and Chris is sure that there is no need to upgrade the current wireless network in the office. Where is the best place Mile and Chis can store this information? a. Project Charter b. Business case c. Assumption documentation d. Assumption log

d. Assumption log Mike and Chris is making an assumption since they are sure but don't know for a fact. Assumption log is used to track all assumptions made throughout the project. A project charter and business case will not have assumptions. Assumption documentation is a made up term.

The project manager has received a change request from the project sponsor to reduce the budget by 20%. After the project manager has reviewed the change, he decides that the only way this can be done is by removing a part of the project that was not completed yet. Who would best approve this change? a. Project team b. Change approval board c. Change management board d. Change control board

d. Change control board The change control board (CCB) is a group that helps the project manager to assess and denied, or approve changes. The project team may just help assess the change. Change approval and management boards are made up terms.

A change control board has informed the project manager that a change request made by stakeholder Mark to reduce the schedule of the project by 2 weeks was rejected. What is the first step the project manager should take? a. Resubmit the change request b. Ask Mark to change his request to 1 week c. Consult the project team to see how to get this change approve d. Update the change log

d. Update the change log Once a change has been approved or rejected the project manager should update the change log to reflect the status of the change. Asking Mark to reduce his change request by 1 week would need a new change request. The change was already rejected, there is no need to get the team involved. Resubmitting the change request, without any new changes would result in the same outcome.