Practice Exam #2

Which of the following abbreviations or symbols is not matched which its correct meaning?

( )= encloses a series of terms, each of which is modified by the statement appearing to the right side of the parentheses

The American Medical Association recommends that medical records be kept for how long?

10 years

Of the following times, which one is in the proper form for correspondence in writing?

11 a.m. and 10:30 a.m.

The individual responsible for opening the office should arrive how far in advance of the start of office hours?

15-30 minutes

Put the following steps to folding a number 6 1/4 envelope in order so that the contents can remain confidential and be easily removed: 1. Fold the right edge one-third the which of the paper and press a crease at this fold. 2.Bring the bottom edge up to 3/8 inch from the top edge. 3. Fold the left edge to 3/8 inch from the previous crease and insert this edge into the envelope first. 4. Make a crease at the fold

2, 4, 1,3

Put the following steps for procedural coding in the correct order: 1. Using the code in alphabetic index, verify that it is correct by looking in the tabular index. 2. Once you know what service was provided or procedure performed, look for the appropriate level of service or procedural term in the alphabetic index. Note the code associated with the narrative description of the service provided or procedures performed 3. Look through the list of modifiers to determine if one is needed 4. Record the service or procedure code on the insurance claim form 5. To the highest level of certainty, begin by identifying what service was provided or what procedure was performed

5, 2, 3, 1, 4

According to the USPS, what is the maximum weight for anything mailed?

70 pounds

Which of the following proofreader's marks means "straighten type (horizontally)?"

=

Which of the following is not true about PPO?

A PPO is a prepayment program

An electronic signature is what?

A mathematical process and a set of alphabetical characters

What must be provided with patients who pay with cash?

A receipt

When making corrections to handwritten medical records, what should be used to correct the problem?

A single line through the error

TRICARE is the U.S. Department of Defense's world- wide health care program for whom?

Active duty service members, retired service members, family of active duty and retired service members

For optimal efficiency of OCR scanning, which of the following is not recommended?

Address numbers must be spelled out on the envelope

Match the following example with common grammatical error:

Adjective used as an adverb

_______ patients covered by Medicare must sign an advance beneficiary notice (ABN) prior to receiving covered services that may be denied by Medicare.

All

Which of the following is not part of the physical component of the medical record?

Allergies

In order to be a negotiable instrument, a check must:

Be written and signed by an authorized payer of the check, state the sum of money to be paid, be payable on demand or a fixed date in the future, and be payable to the holder (payee) of the check

Which payroll schedule would involve 26 pay periods a year?

Biweekly

The two most commonly used letter styles in medical office are what?

Block and modified block

Which of the following is a typical use of baronial stationery?

Brief letters and memoranda

Which of the following is not considered an emergency?

Broken bone, inability to breathe (or difficult breathing), profuse bleeding, high temperature all can be considered emergencies

When receiving an emergency telephone call, it is critical to get what information immediately?

Caller's name and telephone number

Match the following definition with the correct term: "The provider is paid a predetermined amount every month, regardless of number of times the patient is seen within the month".

Capitation rate

Which of the following patient teaching methods is matched with its correct description?

Case problem: Applies information to real situations

"Written on the payer's own check form" and "Bank withdraws the money from the payer's account" describe which type of check?

Certified check

Which check type has the following characteristics? Written on the payer's own check form. Guarantees that the money is available. Bank teller verifies the check by placing an official stamp directly on the check.

Certified check

Which of the following is not included in a bank statement?

Checks and debits, Tax ID (usually the social security number of physician), average collected balance, and service charges are all included in a bank statement

Which of the following is an acceptable use of an E code?

Coding the use of drugs

On the deposit ticket, what should be totaled separately?

Coins and bills separately from checks

Which of the following is not one of the six Cs of charting?

Constructive

Items that should be sent via certified mail include:

Contracts and deeds, mortgages, contracts, and birth certificates

The HMO concept was started to control what?

Costs

Certain commands for Microsoft Windows can be executed using two or more keys on the keyboard instead of the mouse. The keyboard command for "paste"is:

Ctrl+ V

Regarding diagnosis-related groups (DRGs), which of the following statements is incorrect?

DRGs are used to calculate payments made to outpatient providers

How often must the day sheet be balanced?

Daily

Which of the following is not part of a problem-oriented medical record (POMR)?

Database, plan, progress notes, and problem list are all part of the POMR

What needs to be placed on each piece of mail on arrival?

Date of arrival and time of arrival

A CPU is/does what?

Directs the computer's activities and sends electronic signals to the right place at the right time

DOS stands for what?

Disk operating system

In the personnel policy manual, also known as the employee handbook, what information is typically not included?

Emergency leave, performance review and evaluation, jury duty, and health benefits all are included

Which of the following must be included in the W-4 form?

Employee's name and current address, social security number, and number of exemptions to be claimed

It is important to speak clearly on the phone. Which of the following terms is associated with the following statement: "Clear articulation and pronunciation of your words".

Enunciation

Which of the following is a duty of the receptionist?

Escorting patients to exam rooms, handling incoming calls, and managing reception area disturbances are all duties of the receptionist

Match the following definition with the correct term: "Services that are not covered under the insured's health plan".

Exclusions

When identifying a caller, which of the following would be helpful information?

First and last name & date of birth

Which of the following types of information is not important to obtain when taking a telephone message?

First and last names of the caller (with spelling verified), telephone number, including area code at which he or she can be reached for a callback; the reason for the call, and the name of the person he or she is trying to reach

When using SOAP to chat, the "S", or subjective information is :

Gathered from the patient and the same as the chief complaint

Personal characteristics and appearance of a receptionist are important. Which of the following does a receptionist not have to be mindful of?

Good oral care, clean well-pressed clothing, use of a deodorant without a strong scent, and use of clear nail polish are all the things a receptionist should be mindful of

Match the following definition with the proper term: "A printed copy of data in a file".

Hard copy

Words that have similar pronunciations but very different meanings and spellings are called what?

Homophones

In accounting, what is a debit?

Indicates that a charge has been entered and added to the account balance

Only small providers are allowed to file paper claims. What designates a "small provider"?

Institutional organizations with fewer than 25 full-time employees, and physicians with fewer than 10 full-time employees

When should patient education occur?

It may occur at any time

What are the primary functions of a policies and procedures manual?

List the tasks to be performed within the office, including equipment needed in order to complete the procedure. Standardize the procedure for each task, and describe job responsibilities & titles.

Which of the following statements regarding Medicaid is incorrect?

Medicaid is a direct federal program

Which of the following are examples of accounts payable expenditures?

Medical supplies, such as paper goods, day sheets, appointment cards, and scheduling books; equipment repair and maintenance, including housekeeping, payroll, and rent

What type of account requires a minimum balance of $500 to $5000, depending on the institution?

Money market savings account

What is the definition of accounts receivable?

Money owed to the practice by insurance companies and patients that has not yet been paid

Triage is a process of determining the order in which patients should be treated. What criteria help to determine who is seen first?

Most severely ill patients are seen first

Interoffice memoranda, also called memos, may be used to inform office personnel about which of the following?

News items, general changes that affect all employees such as change in office hours, meetings, and special projects

Match the following definition with the correct term: "Individuals who purchase insurance directly through the insurance company without going through a group plan".

None

Match the following definition with the proper term: " List of all files stored on a storage device".

None

Which of the following does not fall under the category of patient registration of a medical record?

Nutrition

Postage meters are used by what size offices?

Offices that have large mailings

A patient may have hypertension and is seen for an acute problem such as otitis media. Which one is the primary diagnosis?

Otitis media

Which MCO best describes the following characteristics? • The primary network is HMO-like • The secondary network is often a PPO network • Members have more choices with less expanse than with a PPO • Out-of-pocket expenses are lower within the primary network and higher when using the secondary network.

POS

Which of the following is not a method of sending electronic claims to an insurance carrier or clearinghouse?

Paper

Under which part of Medicare must a patient apply to receive Medicare benefits from the Social Security Administration?

Part A

Which part of Medicare is offered by private insurance companies?

Part C

A consultation report contains which of the following?

Patient's name and medical record number, medical transcriptionist's name, referring physician's name; physical and laboratory evaluations

Which of the following is not an acceptable use of petty cash?

Payment to a creditor

Typically, the largest AP account in the medical office is what?

Payroll

Scanners and digital cameras are examples of what?

Peripherals

Which of the following is not the responsibility of the individual who opens the office?

Prepare all exam rooms for the day

Which of the following allows patients to block access to their home telephones?

Privacy manager

Federal unemployment tax is calculated how often?

Quarterly

A basic computer command is Ctrl + Y. What does it mean?

Redo

Patient information booklets can help do what?

Reduce the number of questions by telephone from patients

Which of the following is not a duty of a receptionist?

Reporting lab results

A basic computer command Ctrl + Alt + Del. What does it do?

Restart the system

Which of the following is a basic component of a business letter?

Salutation, reference initials, enclosure, and copy notation

What piece of office equipment would be ideal for reading text and graphic files and transferring them to a usable computer document?

Scanner

In which type of numeric filing does the patient receive a different medical record number for each hospital visit?

Serial numbering

Electronic medical records are an example of what?

Software

When typing the address on an envelope, what must the last line of the address contain?

State two-digit code, ZIP code, and city

When you file each record sequentially based on its assigned number, this is known as:

Straight numerical filing

Which type of numeric filing is based on the last six digits of the ID number?

Terminal digit filing

The period of time that the physician is unavailable is known as what?

The matrix

All telephone messages regarding a patient should be kept where?

The patient's chart

An appointment book should be kept for at least ________

Three years

The appointment matrix should reflect which of the following?

Times the physician is available to see patients, physician surgery time, physician meetings, and physician vacation

In which type of numeric filing is a number assigned to the patient the first time he or she is seen and the same number is used for all subsequent visits?

Unit numbering

Which of the following is not a basic guideline for completing the CMS-1500?

Use punctuation

Which of the following is an acceptable use of a V code?

Used as supportive information when some circumstance or problem is present, such as allergy to penicillin, to add supportive information to the patient, family, or personal history; may be used as primary code to describe a person who may not have a current illness, but is seeing the physician for well-baby care, birth control advice, a pregnancy test, or immunizations

To find the numeric code for a disease or injury, what volume of the ICD-9 would you look in?

Volume II

What type of scheduling system provides built-in flexibility to accommodate unforeseen situations?

Wave scheduling

Which of the following proofreader's marks means "move to the right"?

]

Which of the following is verb?

them, office, why?, and hooray are not verbs

Which of the following homophones has the correct meaning matched with the word?

there; the place or position