Practice Quiz Chapter 10

Plan to arrive ____ minutes prior to the interview time. 30 20 10 5

10

Illegal interview questions are grouped into __________ categories. 8 9 10 11

11

During a phone interview, limit your answers to less than _____ minutes in length 2 3 4 5

2

As Holly composes a cover/application letter, she is unsure of where to ask for an interview. In which paragraph should she request an interview? 4 3 2 1

3

When filling out a job application you should use ______ and concrete nouns to describe your skills. Action verbs Uncertainty verbs Linking verbs Authoritative verbs

Action Verbs

When filling out a job application you should use ______ and concrete nouns to describe your skills. Action verbs Uncertainty verbs Linking verbs Authoritative verbs

Action verbs

When asked in the interview process about the salary you require, it is best to ___________. Inflate your salary Answer with "open" or "negotiable" Tell them that you will not accept anything less than a specific amount Let them tell you what they can afford

Answer with open or negotiable

When preparing the three employment documents, print them on the same color of high-quality paper. Which of the following would be a good choice for the paper color? Pink Purple Orange Beige

Beige

Résumés should be _______________, easy to read and/or scan for relevant information, and well written. Lengthy Extensive General Brief

Brief

Which of the following is an example of a visible job market? Career fair only Classified ads only Career fairs and classified ads Face-to-face networking

Career fairs and classified ads

Which of the following resources is considered a hidden job market? Professional publications Temporary employment agencies Chamber of commerce Job boards

Chamber of commerce

The most common résumé style is the _______________ résumé. Chronological Functional Logical Purposeful

Chronological

_________ history and background checks are commonly performed during the application process. Work Credit Deposit Payment

Credit

Which of the following salutations should be used for a follow-up thank-you letter? Dear Human Resource Director: To Whom It May Concern: Dear Mrs. Sanders: Dear Allen:

Dear Mrs. Saunders:

You are seeking a job in the medical coding, medical billing, medical receptionist, ward clerk, or admission representative. What type of résumé should you have available? Different résumés tailored to various careers Traditional résumé that has everything listed One résumé that changes just the job you are seeking Conventional résumé that is generic for any industry

Different resumes tailored to various careers

During a phone interview, _______________ the call-waiting feature Enable Disable Allow Authorize

Disable

During a phone interview, ________________________. Enable the call-waiting feature You will need to multitask Speak at a normal pace Do not use a speakerphone

Do not use a speakerphone

During an interview for a medical coding position that requires AHIMA or AAPC coding certification, which of the following questions may legally be asked of the interviewee? "To which organizations do you belong?" "Are you a certified coder through AHIMA or AAPC?" "Do you hold membership in coding organizations?" "May I see a list of all the organizations to which you belong?"

Do you hold membership in coding organizations

Which of the following would be considered an appropriate reference for an application or résumé? Friends Relatives Clergy Fellow workers

Fellow workers

Which type of résumés organize skills and accomplishments into data groups that directly support the position goal, such as management, patient care, or software implementation? Chronological Sequential Scannable Functional

Functional

The primary goal of a résumé is _______________. Obtain a position Gain an interview Give as much detail about the applicant as possible Analyze the application process

Gain as much detail about the applicant as possible

What type of job markets are less obvious and require more initiative by the job seeker? Visible job markets correct Hidden job markets Open job markets Closed job markets

Hidden Job Markets

If the following question were to be asked during an interview, it would be considered _____ to ask: "Do you have any disabilities?" Authorized Allowable, but illegal Illegal Legal

Illegal

If the following question were to be asked during an interview, it would be considered _____ to ask: "What is your opinion of office romances?" Legal Illegal Allowable, but illegal Authorized

Illegal

Which of the following statements is composed using power wording? "Implemented revenue collection strategies that increased the collection ratio from 22 percent to 62 percent during a nine-month period." "Assisted in increasing the collection ratio from 22 percent to 62 percent." "Increased the collection ratio from 22 percent to 62 percent." "Worked with the office team to increase the collection ratio rate."

Increased the collection ratio from 22 percent to 62 percent

Why do employers ask applicants to fill out a job application? It is a human resource requirement Information on an application is more complete It is quicker to evaluate a potential candidate State laws require that you must complete an application

Information on an applicant is more capable

As a sign of respect and courtesy, you should address interviewers by __________. Their first name The first and last name Mr., Mrs., or Dr. Their job title

Mr., Mrs., or Dr.

If, during an interview, the interviewer asks why you were fired from a job, you should Explain that the office was a terrible place to work at. Tell them the manager was too demanding. Not place blame when stating the reason for leaving. Eliminate it from your résumé.

Not place blame when stating the reason for leaving

___________ applications are an effective and efficient method of submitting data. Handwritten Completed Online Typed

Online

When listing jobs on your résumé, the rule of thumb is to list the _________________. Previous 10 years Previous 5 jobs Entire job history Current and last job only

Previous 10 years

Which of the following are considered visible job markets? Face-to-face networking Chamber of Commerce Electronic Networks Professional Publications

Professional publications

In what type of résumé should all of the formatting elements be removed? Chronological Sequential Scannable incorrect Functional

Scannable

Which paragraph of the thank-you letter should emphasize the applicant's qualifications? Four Three Two One

Three

Which paragraph of the thank-you letter should show enthusiasm and eagerness to join the office team? One Two Three Four

Three

What is another name for a traditional job market? Non-traditional Hidden job market Non-visible job market Visible job market

Visible Job Market

During an interview, should a person's attire should reflect what he or she would wear if employed in the position? No Yes If requested Sometimes

Yes

Be prepared to address reasons for frequent _______________ in jobs. Variation Modification Adaptation Changes

changes

When an interviewer asks an illegal question, the interviewee has the _______________ to answer or not. Responsibility Obligation Duty Choice

choice

Which punctuation would you use following the closing of a letter? Comma Period Colon Semi-colon

comma

If you are unsure of how to dress for an interview, it is best to be _______________. Conservative Unconventional Old-fashioned Avant-garde

conservative

During a phone interview, _______________ the call-waiting feature. Enable Disable Allow Authorize

disable

If the following question were to be asked during an interview, it would be considered _____ to ask: "Are you married?" Allowable, but illegal Authorized Illegal Legal

illegal

If the following question were to be asked during an interview, it would be considered _____: "Have you ever been arrested?" Legal Illegal Allowable, but illegal Authorized

illegal

Sometimes the wording of the question itself, not the intention, makes it _______________. Legal Illegal Authorized Fraudulent

illegal

Stating "references are available upon request" ________ a best practice for completing an application. Is Is not Can be Is always

is not

What is the standard format for cover/application letters? Centered Left-justified Italicized Bolded

left-justified

If the following question were to be asked during an interview, it would be considered _____ to ask: "Can you travel?" Legal Illegal Authorized Allowable, but illegal

legal

If the following question were to be asked during an interview, it would be considered _____ to ask: "What type of training did you receive while in the service?" Legal Illegal Allowable, but illegal Authorized

legal

__________ and objectively evaluating personal and professional skills is the first step in seeking employment. Selling your résumé Listing Speaking appropriately Attending seminars

listing

After leaving an interview, you should immediately _______________. Call and thank the employer for the interview Contact the employer via social media Make notes of what happened Send a letter explaining what salary you require

make notes of what happened

Which email address would be appropriate for job applications? [email protected] [email protected] [email protected] [email protected]

[email protected]

Which paragraph of the thank-you letter should express gratitude for the interview opportunity? One Two Three Four

one

An applicant that is prepared to take notes appears to be _______________. Organized Spontaneous Controlling Impulsive

organized

An applicant that is prepared to take notes appears to be _______________. Organized Spontaneous Controlling Impulsive

organized

What is considered to be the most important position of the letter? Closing Salutation Paragraph 1 Paragraph 2

paragraph 1

The purpose of the cover letter is to _______________ the application process. Personalize Inquire about Request information on Identify

personalize

When filling out an employment application, periods of unemployment should be: Left off the application Placed on the application with a short explanation, such as "attending college" Placed on the application and left blank Placed on the application and highlighted, so it can be discussed during the interview

placed on the application with a short explanation, such as "attending college"

In a résumé, use _______________ or action verbs to showcase skills. Command words Soft words Power words Communication words

power words

What are the "3 Ps" in the interview process? Practice, practice, practice Practice, promote, prepare Promote, promote, promote Prepare, prepare, prepare

prepare, prepare, prepare

On your résumé, list your education in _______________ chronological order. Primary Uniform Forward Reverse

reverse

As Cristen composes a cover/application letter, she is unsure of where to mention her résumé. In which paragraph should she place a reference to her enclosed résumé? First Second Third Second and third

second