Principles MIS Chapter 11 Quiz

Which of the following are the three major types of knowledge management systems? Enterprise-wide knowledge management systems, KWS, and intelligent techniques DBMS, DSS, and ECM COPs, ECM, and MIS CRM, SCM, and CAD MIS, DSS, and TPS

Enterprise-wide knowledge management systems, KWS, and intelligent techniques

Which of the following statements about 3-D printing is not true? It is incompatible with the cloud. It is also called additive manufacturing. It creates objects layer by layer. It uses specifications in a digital file. It creates solid objects.

It is incompatible with the cloud

Which of the following does not describe the dimensions of knowledge in a firm? It is subject to the laws of diminishing returns. It is contextual and applicable only in relevant situations. It is intangible. It is enmeshed in a firm's culture. It is a cognitive event involving mental models.

It is subject to the laws of diminishing returns.

Which of the following statements best describes the relationship between collaboration and knowledge management? Knowledge is useful only when shared with others. Knowledge is the result of collaboration. Knowledge is impossible without collaboration. Collaboration is impossible without knowledge. As knowledge improves, so does collaboration.

Knowledge is useful only when shared with others.

Backward chaining is: the programming environment of an expert system. a method of organizing expert system knowledge into chunks. a programming algorithm used to create a virtual world using VRML. a strategy for searching the rule base in an expert system that begins with information entered by the user. a strategy for searching the rule base in an expert system that begins with a hypothesis.

a strategy for searching the rule base in an expert system that begins with a hypothesis.

Which of the following techniques is used for knowledge discovery? CBR Expert system Fuzzy logic Data mining Transaction processing systems

data mining

true or false? Because neural network applications cannot always explain why they arrive at a particular solution, they are not well suited for use in the medical profession.

false

true or false? CBR is not well-suited for diagnostic systems in medicine.

false

true or false? Expert systems are the primary tools used for knowledge discovery.

false

true or false? For a firm, organizational resources are unnecessary to transform data into knowledge.

false

true or false? Knowledge workers include all of a company's workers who are tasked with managing or creating knowledge, from top-level scientists to clerical and data workers.

false

true or false? While systems such as KWS can manage semistructured and unstructured information, enterprise-wide content management systems are designed to manage a firm's structured information.

false

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is: CBR. neural network. expert system. fuzzy logic. genetic algorithm.

fuzzy logic

All of the following are intangible assets of a firm except its: knowledge. unique business processes. reputation.brand. information systems.

information systems

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called: intelligent techniques. genetic algorithms. intelligent agents. AI hybrid systems. business intelligence.

intelligent agents

What is meant by the statement "knowledge is sticky"? Knowledge is hard to move. Knowledge is difficult to replace. Knowledge works only in certain situations. Knowledge is intangible. Knowledge is universally applicable.

knowledge is hard to move

Changing organizational behavior by sensing and responding to new experience and knowledge is called: knowledge management. change management. the knowledge value chain. machine learning. knowledge leveraging.

machine learning

______ is the study of how computer programs can improve their performance without explicit programming. Neural networks Genetic algorithms Machine learning COP Intelligent techniques

machine learning

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. genetic algorithm neural network expert system CAD inference engine

neural network

Which of the following has a large number of sensing and processing nodes that continuously interact with each other? CBR Neural network Expert system Genetic algorithm Fuzzy logic system

neural network

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of: knowledge discovery. organizational and management capital. knowledge. organizational routine. knowledge culture.

organizational and management capital

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of: professionals. practice. interest. knowledge. expertise.

practice

CAD workstations: facilitate employee learning. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organizations. allow groups to work together on documents. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

The text defines ________ as expertise of organizational members that has not been formally documented. tacit knowledge information wisdom data experience

tacit knowledge

true or false? 3-D printers can produce fully functioning components, such as working batteries and LEDs.

true

true or false? Both structured and unstructured documents can contain knowledge.

true

true or false? Document management systems are essentially large databases.

true

true or false? Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

true

true or false? Hybrid AI applications are being implemented in home appliances, such as washing machines.

true

true or false? Today's 3-D printers can create objects out of human cartilage.

true