Principles of Management Chapter 9

Which of the following is a component of support groups?

- emotional support - career support - feedback on problems

Which of the following statistics reflect the change in the number of women working outside the home?

About one fourth of married women earn more than their husbands Nearly 60 percent of marriages have two earners Women make up roughly 47 percent of the labor force

Which of the following statements are TRUE regarding the cultivating of diversity for organizations?

Cultivating diversity needs to be supported by the personal commitment of individual managers. Cultivating diversity needs to be well planned. Cultivating diversity needs to be an organization wide effort.

Mentoring programs are designed to do which of the following?

Encourage minorities to assume management roles Allow experienced workers to teach company norms to inexperienced workers Help individuals interact with the informal leadership network within a company

__ is the tendency to judge others by the standards of one's group or culture, which are seen as superior.

Ethnocentrism

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

False

A huge change in the United States' labor market has been the__.

Increasing amount of women working outside the home

Hostile environment sexual harassment

Leads to an offensive work environment

Which of the following statements apply to the concept of managing diversity in the workplace?

Managing diversity involves recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage Managing diversity involves recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures

Which of the following changes is taking place in the global workforce?

Middle skills jobs are disappearing.

Which of the following are forms of disabilities as identified by the ADA?

Physical impairment from heart disease, speech impairments, alcoholism, visual impairments

Which of the following are the four cultural dimensions in Hofstede's model?

Power distance Masculinity/feminist Individualism/collectivism Uncertainty avoidance

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices in areas such as __.

Recruitment Compensation Benefits Promotions

How can companies recruit disabled and impoverished people?

Send recruiters with job information to the areas where the workers live. Offer to house the workers close to the job site. Transport the workers to and from the job site.

A company's sexual harassment policy__.

Should prohibit sexual harassment under any circumstances

Changes occurring in the global workforce include which of the following?

Technology allowing more people to work remotely Increasing diversity in the workforce A retiring workforce leading to gaps in leadership

The __ movement was the impetus for many of the rights we take for granted today.

The civil rights movement

The main source of problems people have when working abroad is which of the following?

Their own cultural conditioning

Workers for an overseas subsidiary who are natives of a country other than home or host countries are known as ______.

Third-country nationals

Which of the following is sexual harassment?

Unwelcome sexual conduct as a condition of employment

A successful manager in a global environment

attempts to understand people from other cultures

Managers of global organizations, in particular, must understand the way __ influences how people perceive and behave in order to be effective.

culture

Companies that hire a diverse workforce

develop products that meet consumers' needs in regional and international markets

Managing ______ means being aware of the characteristics that members of a group have in common yet managing them as individual employees.

diversity

Identifying and reducing hidden biases toward minority groups are the basic goals behind

diversity training

The role of support groups is to provide __ and career support to minority groups.

emotional

Ironically, it is our own cultural conditioning that is an obstacle to us recognizing the degree of ______ in our world view; each of us believes our culture to be superior, and we see the world from that vantage point.

ethnocentrism

The often unconscious tendency to assume something done differently in another culture is being done incorrectly exemplifies

ethnocentrism

Workers from the parent country of an organization are called ______.

expatriates

Managing diversity includes

greatly appreciating and utilizing employee differences to create a more effective and lucrative organization

Diversity training programs make an effort to __.

identify and reduce hidden biases develop the skills needed to manage a diversified workforce effectively Build awareness and skills in this area

The importance of diversity for U.S companies is demonstrated by the growth of __ in the U.S workforce

immigrants

Saaiy prefers to think of himself and his needs when making decisions. This preference suggests that Saaiy prefers a(n) ______ culture.

individualistic

Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as

individuals

Understanding and deeply valuing employee differences to build a more effective and profitable organization is known as

managing diversity

__ are higher level managers who help ensure that employees are introduced to top management and socialized into the norms and values of the organization.

mentors

Common sources of stress experienced by global managers include all of the following except

office politics

Quid pro quo harassment occurs when

submission to sexual conduct is used as a basis for employment

The purpose of an organization conducting a cultural competency assessment includes all of the following except __

using the data to identify prejudiced employees

A glass ceiling is a metaphor for an invisible barrier for

women and minorities to move up the corporate hierarchy

What are some of the complex challenges for managers caused by globalization?

Actions that may be customary in one setting may be unethical- even illegal- in another. Issues of right and wrong are blurred between one culture and another.

sexual harassment in the workplace

Can include displays of pornography Violates the Title VII of the Civil Rights Act of 1964 Has both male and female victims

Which of the following actions should an organization take to prevent sexual harassment?

Conduct training sessions with supervisors to explain Title VII requirements and procedures Develop a comprehensive organization wide policy on sexual harassment Establish a formal complaint procedure Discipline a proven offender immediately

The civil rights movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following?

Equal opportunity in the workplace Fair treatment in housing Illegality of religious discrimination

Which of the following are traits that may be associated with candidates who are likely to succeed in a global environment?

Sensitivity to cultural differences Business knowledge Cultural adventurousness Willingness to take risks

The United States Workforce is expected to__.

Shrink due to lower birth rates

Managing diversity is more than hiring women and minorities; it is complex and involves which of the following?

Valuing employee differences to build an effective organization Managing a culturally diverse workforce Recognizing the characteristics common to specific group of employees

Understanding someone else's perspective is difficult because our own __ and perspectives seem so familiar

Viewpoints or assumptions

Sources of stress experienced by global managers include culture shock, language barriers, and

differences in work values