Principles of Management Final
What is the term that describes differences among people?
diversity
Management is necessary to achieve orderly results, while ______ is necessary to create change.
leadership
Many managers are facing an increased work pace, less time to think through a decision, and more information to process. This can all be tied to which contemporary management challenge?
new technology
The standards of behavior that a group accepts for and expects of its members are called _______.
norms
Companies that take a(n) ____ stance to social responsibility do as little as possible to solve social or environmental problems.
obstructionist
Which of the following is an example of a good leader in the context of business?
A person who can influence others
Which is an assumption of Theory Y?
A person's potential is often underutilized
When are rules and procedures most effective?
When the work is routine
Which type of planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise?
contingency
When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the _____function of management.
controlling
Which of the following involves linking together the activities of the various parts of an organization to promote movement toward organizational goals _____.
coordination
In the Women's National Basketball Association, the coaches, managers, and players are ________ resources.
human
Which barrier to communication exists when a sender is considered an unreliable source of information?
lack of credibility
What is used to outline the organization's purpose, premises, values, and directions?
mission statement
The broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures is called ______.
multiculturalism
If a manager has only a few subordinates, they have a span of management that is _______.
narrow
An argument against social responsibility in organizations is that ____.
there is potential for conflicts of interest
Which level of management would make the decision to do business with a foreign subsidiary?
top management
The Age Discrimination in Employment Act forbids discrimination against workers above what age?
40
How can managers use knowledge of theory and history in contemporary organizations?
As the basis for new, personal theories
How can managers reduce the likelihood of political behavior by subordinates?
By providing subordinates with responsibility
Which of the following can generate conflict within an organization?
Hiring outsiders
The set of activities directed at attracting, developing, and maintaining an effective workforce is called ______.
Human resource management
What is the basic premise of ethical leadership?
Leaders serving as role models
The _______ sets up a procedure for employees to vote on whether to have a union.
National Labor Relations Act
During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members.
Norming
Why is oral communication considered to be a "rich" communication tool?
There is a variety of immediate feedback.
Why are positive interpersonal relations in an organization important?
They are a source of satisfaction for many people
Working a full 40-hour week in fewer than the traditional five days is called _______.
a compressed work schedule
When an entrepreneur pays a parent company a monthly percentage of the gross income of their business in return for using the parent company's name and products, it is known as _______.
a franchise agreement
Which of the following is an example of downward communication?
a manager sends project details to a subordinate
Lifeguards at Water Works pool are required to work 40 hours per week. On the weekends, many will teach additional classes, and are paid based on the number of students in the class. This encourages employees to build clientele and happy customers. This is a form of _____.
a piecework pay system
The primary purpose of a manager?
achieve organizational goals efficiently and effectively
How can managers have some control over the grapevine in organizations?
by maintaining open channels of communication
A tariff _____.
can be collected by countries through which goods pass
What is the systematic retention of power and decision-making authority by top management?
centralization
Bullies in the workplace use sarcasm, humiliation, and fear to influence others. This is a form of ______ power.
coercive
Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his _______ skills.
communication
What is the financial remuneration given by an organization to its employees in exchange for their work?
compensation
Armen is required to follow a forty-hour work schedule but can work up to 10 hours per day and leave my lunchtime on Friday. This reflects a _______.
compressed work schedule
In the communication process, what is the process of interpreting the meaning to the best of our ability?
decoding
Which of the following occurs when a firm headquartered in one country purchases operating facilities in a foreign country?
direct investment
Frank and Lillian Gilbreth developed several important strategies to _____.
eliminate inefficiency
In which type of group-level reward system are employees gradually given a major stake in the ownership of a corporation?
employee stock ownership plans
Which of the following focuses on how much people want something and how likely they think they are to get it?
expectancy theory
When farmers in the United States sell corn to China, the farmers are considered to be ______.
exporters
In the National Football League, the ticket revenues are _____ resources.
financial
A(n) _______ is any benefit that comes to a firm because it exploits an opportunity before any other firm does.
first-moved advantage
Which of the following is used to provide a source of motivation for an organization's employees?
goals
Satellites, shipping ports, railroads, and airports are part of a nation's ______.
infrastructure
A group is defined as two or more people who ______.
interact regularly to accomplish a common purpose or goal.
Which of the following is part of an organization's general environment?
interest rates
A(n) _______ business is one that is primarily based in a single country but that acquires some meaningful share of its resources and/or revenues from other countries.
international
American Eagle is a regional airline that flies in the United States and Canada. It is an example of a(n) _____ business.
international
Which of the following is an advantage that written communication has over oral communication?
it provides a permanent record of an exchange
Who or what is generally the starting point of an organization's culture?
its founder
Which approach to job design takes into account the work system and employee preferences by considering the core dimensions of skill variety, task identity, task significance, autonomy, and feedback?
job characteristics
An attempt to assess the worth of each job relative to other jobs is known as _____.
job evaluation
Some companies now employ a Chief Ethics Officer, who usually has a legal background and is responsible for whistle-blowing, ethics training, financial statements review, and investigations. This is an example of ______.
job specialization
More than any other industry, the ________ industry lends itself to big business because of the investment of equipment,energy, material, and money required.
manufacturing
The United States, Canada, and Mexico are major trading partners with one another. They are an example of a ______.
market system
In most organizations, the ______ level of management contains the largest number of managers.
middle management
Goals set for short-term issues are called ______.
operational
Which is one of the four basic management functions, and requires determining how to group activities and resources?
organizing
Which of the following is a formal assessment of how well employees are doing their jobs?
performance appraisal
Azim is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the ______ stage of group development.
performing
If an automotive company has different divisions trucks, sedans, SUVs and electric vehicle development, they are using ______ departmentalization.
product
Decisions regarding standard organizational transactions are most likely to be ________ decisions.
programmed
A single-use plan that has a more narrow scope than a program is called a(n) ______.
project
The Americans with Disabilities Act _______.
requires employers to provide reasonable accommodations for employees with disabilites
Effective communication is the process of _____.
sending a message in such a way that the message received is as close in meaning as possible to the intended message
Pet care salons, skin clinics, and day care centers are all examples of businesses operating in the _______ industry.
service
Which of the following is considered to be an output?
services
For many executives, which type of incentive makes up the largest share of their salary mix?
stock options
Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns?
storming
A(n) _____ is two or more companies that work together in joint ventures.
strategic alliance
A manager who subscribes to Theory X believes _______.
that people prefer to be directed
The communication process begins when a sender wants to transmit a fact, idea, opinion, or other information to a receiver. What occurs next?
the sender encodes the meaning into a form appropriate to the situation
Any effort to enhance an organization's ethical behavior must begin with _______.
the support of top management
At its most basic level, how can we define communication?
transmission of information from one person to another
