Processes, Media, and Channels Quiz

Which of the following is a barrier to effective communication? A: Teamwork B: Distraction C: Decoding D: Encoding

B: Distraction is a barrier to effective communication. Make sure you try to eliminate distractions to the best of your ability while delivering your message.

Communication is considered effective even when others don't respond to your message the way you them to? (True/False)

False: Communication is an exchange, not just a give; everyone must participate to complete the information exchange. Feedback is an important part of this process. It allows you to know your message has been received and understood.

Information overload is NOT a barrier to effective communication? (True Or False)

False: Information overload is a barrier to effective communication. It is important to ensure you give the appropriate amount of information when delivering your message and make sure that the receiver understands your message.

The Communication Process Diagram has 5 steps and two communicators? (True/False)

False: The Communication Process Diagram has six steps and two communicators referred to as the sender and the receiver.

Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit? (True/False)

True: Some leaders think they have communicated once they have told someone to do something; however, a message has not been communicated unless it is understood by the receiver (decoded).

Constructive criticism is the best way to address feedback? (True/False)

True: This feedback tells the sender that the receiver understood the message, its level of importance, and what must be done with it.

Research shows that about 85% of what we communicate is nonverbal? (True/False)

True: This includes our posture, physical movements, eye contact and our psychological presence.

In the communication process the person who is transmitting the message is referred to as the... A: Sender B: Receiver C: Channel D: Decoder

A: The sender transmits the message, and the receiver decodes the message.

Which of the following enables you to evaluate the effectiveness of your message? A: Decoding B: Encoding C: Transmission D: Feedback

D: Receiving feedback enables you to evaluate the effectiveness of your message. Make sure to ask for feedback if you do not receive it from the receiver.

When initiating communication in a business environment, the first step is to? A: do a personality self-assessment B: define the strengths and weaknesses of your audience C: identify the non-listeners versus good listeners D: define the markets, people, and environments you are addressing

D: This information will assist you in deciding which communication channels will be most beneficial.