Project Management and Customer Determination Amatrol

A practical scope would be one that does not allow a project's completion surpass ______ months. A. 6 B. 4 C. 2 D. 1

A. 6

To make a CTQ tree, the team focuses on the needs of the customers, critical levels of performance, and ________ requirements. A. Basic B. Employee C. Stakeholder D. Project Sponsor

A. Basic

A(n) ______ is a tool used to compare things on multiple dimensions. A. Matrix B. Value Preference C. Standard Deviation D. Bell Curve

A. Matrix

Cycle Time, Cost, Value, and Customer Perception are all examples of ______ metrics. A. Primary B. Secondary C. Tertiary D. Process Level E. None of the Above

A. Primary

Assessing _______ means to figure out the probability of an event occurring and the consequences of that event. A. Risk B. Sales Revenue C. Project Documentation D. Defects Per Unit

A. Risk

If testing found 98 defects out of 1800 opportunities, the DPO would be ________. A. 0.045 B. 0.054 C. 18.36 D. 18.37

B. 0.054

The _____ group of costs of poor quality refers to the costs to analyze current products and processes to ensure they meet customer expectations. A. Prevention B. Appraisal C. Internal Failure D. External Failure

B. Appraisal

The ______ is at the center of Lean Six Sigma quality. A. Employee B. Customer C. Stockholder D. Project Sponsor

B. Customer

Perceptual maps can only be used when measuring no more than two scales. A. True B. False

B. False

Under the ______ level of failure, minor injury or degradation of mission performance may result. A. Minor B. Marginal C. Catastrophic D. Critical

B. Marginal

The ______ is usually a senior manager accountable for the project. A. Project Charter B. Project Sponsor C. Team Member D. CEO

B. Project Sponsor

The idea behind ______ is that a company listens to the VOC and then responds to best meet its customer needs. A. COPQ B. QFD C. DMAIC D. RTY

B. QFD

_______ KPI's indicate how well a company is achieving its mission and goals. A. Process B. Operational C. Business D. Customer

C. Business

The cause and effect matrix is a(n) _______ of the effect each input has on the desired output. A. Quality B. Reaction C. Linear Analysis D. Weighted Analysis

D. Weighted Analysis

The first step in the Define phase of Six Sigma is to develop a(n) ______ plan for the project by specifying expected costs that are balanced against specific gains. A. Performance B. Manufacturing C. Financial D. Operations

C. Financial

A(n) ________ is a tool used to develop a list of all tasks, determine how long each task will take, and then monitor the teams progress. A. House of Quality Chart B. Cause and Effect Diagram C. Gantt Chart D. Process Flow Chart

C. Gantt Chart

Positive or negative _______ is comparing design features to see which work together and which take away from others. A. Quality B. Quantity C. Interaction D. Reaction

C. Interaction

___________ identify the tasks in a project and identify the critical path. A. Affinity Diagrams B. Prioritization Matrices C. Interrelationship Diagraphs D. Activity Network Diagrams E. None of the Above

D. Activity Network Diagrams

Which of the following must be known to calculate the DPU? A. Number of labor hours of each unit B. Number of units produces C. Number of Defects D. Both B & C E. None of the Above

D. Both B & C

Some companies are ________ companies. Their customers are other companies that need their products to install into other products. A. Customer-to-Customer B. Customer-to-Business C. Business-to-Customer D. Business-to-Business

D. Business-to-Business

Many Stakeholders are involved in a manufacturing system and should be identified during the ________ phase so they can give input to the processes. A. Improve B. Define C. Identify D. Design

D. Design

_______ costs are things like losses to a company's reputation and future sales. A. Labor B. Material C. Direct D. Indirect

D. Indirect

Today, software within the _______ function has a great deal to offer in developing communication systems that support BPM. A. Sales B. Manufacturing C. Senior Management D. Information Technology (IT)

D. Information Technology (IT)

RTY is also known as the _______ effect. The effect of all the variations at each step in the process. A. Value B. Cycle C. Jumbling D. Rolling

D. Rolling

___________ survey questions require the customer to fill in some information. A. Bad B. Good C. Objective D. Subjective

D. Subjective

The diagonal line in a Kano model represents _______ A. Company Investment B. Customer Satisfaction C. The relationship between company expenses and customer expectations D. The relationship between company investment and customer satisfaction

D. The relationship between company investment and customer satisfaction

Which of the following is impacted by a company? A. Suppliers B. Investors C. Government Agencies D. Society E. All of the Above

E. All of the Above

Which of the following is not a tool used to collect customer information? A. Market Research B. Customer Surveys C. BETA Testing D. Comparing competitive products E. Rolled Throughput Yield

E. Rolled Throughput Yield