Project Management and IT: Chapter 10

Using the formula for calculating the number of communication channels, how many channels would two people require?

A. 1

A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.

A. 5

Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.

A. 58

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?

A. Call Phil in for a private meeting to appreciate his work.

Which of the following questions is typically addressed by a project forecast?

A. How much more money will be needed to complete the project?

____ describe what the project team has accomplished during a certain period.

A. Progress Reports

_____ are a complete set of organized project records that provide an accurate history of the project.D

A. Project Archives

Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?

A. Short face-to-face meetings

The formula to determine the number of communication channels is _____, where n is the number of people involved.

A. n (n-1)/2

____ describe where the project stands at a specific point in time.

B statue Report

___ predict future project status and progress based on past information and trends.

C. Forecast

Which of the following is true of push communication?

C. Information is sent to recipients without their request.

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.

C. Meeting

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.

C. Meeting

The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.

C. Subject

An example of push communication is _____.

C. Voice Mails

An example of pull communication is _____.

D. Blogs

E-mail communication is most suited for:

D. Communicating routine information

As the number of people involved in a project _____, the complexity of communications _____.

D. Increases, increases

The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.

D. Lessons-learned report

Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?

D. Meetings

The output of the _____ process is a communications management plan.

D. Planning Communication

Communication becomes simpler when you increase the number of team members.

False

Geographic location and cultural background have no impact on communications.

False

Improving an organization's ability to communication is an easy process.

False

Minutes must be a comprehensive report of the meeting that was scheduled.

False

Project members should either have strong technical skills or soft skills.

False

The email is the most appropriate medium for all types of communications

False

The project summary report is a summary of all the lessons-learned reports.

False

A facilitator can help the team solve any communication problems

True

Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.

True

Do not have a meeting if there is a better way of achieving the objective at hand.

True

Good information technology project managers must have strong technical and communication skills.

True

In a project, communicating badly exponentially increases the possibility of making mistakes.

True

It is extremely important to document any changes in technical specifications that might affect product performance

True

Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.

True

People have different personality traits that often affect their communication preferences.

True

Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when

True

Using the formula for calculating the number of communication channels, how many channels would five people require?

B. 10

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.

B. Email

Managing communications is part of the _____ process of the project communication management.

B. Executing

Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?

B. If the entire message can fit in the subject line, put it there.

_____ address where the project stands in terms of meeting scope, time, and cost goals.

B. Status Report

Which of the following is true of a project communications plan?

B. The communications plan should be part of the overall project management plan.

_____ involves determining the information and communications needs of the stakeholders.

D. Planning communications

A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.

D. Wiki

Rarely does the receiver interpret a message exactly as the sender intended.

True

Status reports can take various formats depending on the stakeholders' needs.

True

The communications management plan varies with the needs of the project.

True