Project Management Chapter 14
43. The purpose of ____________ is to assess how well the project team, team members, and project manager performed.
performance evaluation
42. A project closure is considered ________ if it never seems to end due to constant "addons" in attempt to improve the project outcome.
perpetual
40. The ________ section of the final project report are often technical in nature and focus on solutions to problems that surfaced.
recommendations
49. A ________ is a methodology that analyzes a past project event to determine what worked and what didn't, develops lessons learned, and creates an action plan that ensures lessons learned are used to improve management of future projects.
retrospective
41. A completed ___________ is a good example of the need to work out the details in advance.
software program
51. The Standish Group International's market research on software projects, called Chaos showed that ___ percent of all software projects are cancelled before completion.
31
37. Some organizations have project closure checklists of over _____ wrap-up tasks!
100
44. The ________ feedback approach gathers anonymous feedback solicited from others is compared with the individual's self-evaluations, the individual may form a more realistic picture of her strengths and weaknesses.
360-degree
26. The typical mechanism for evaluation of teams is normally: A. A survey completed by the team members B. A personal interview of each team member C. An analysis by an outside consultant D. A survey completed by members of top management E. A survey completed by the internal or external customers
A. A survey completed by the team members
17. Project mission and objectives, procedures and systems used, and organization resources used typically appear in the _____ section of the final project report. A. Analysis B. Recommendations C. Classification of project D. Lessons learned E. Strategic objectives
A. Analysis
1. The most common circumstance for project closure is simply a ________ project. A. Completed B. Overdue C. Overbudget D. Under achiveing E. All the above are correct
A. Completed
29. In organizations where projects are managed within a ____________, the team member's area manager, not the project manager, is responsible for assessing performance. A. Functional organization B. Matrix organization C. Flat organization D. Both A and C are correct E. A, B, and C are all correct
A. Functional organization
13. Releasing the project team typically occurs _________ during the closure phase. A. Gradually B. Rarely C. Without bombast D. Rapidly E. All at once
A. Gradually
25. ____________ begins with a review of the strategic intent of the project, selection criteria, project charter, project objectives, project scope, and acceptance criteria. A. Process Review B. Project Overview C. Analysis D. Recommendations E. Directing
A. Process Review
3. __________ of lessons learned are designed to improve performance on current and future projects. A. Retrospectives B. Corrective action plans C. Introspective D. Culmination E. Evolution
A. Retrospectives
5. When the project may be completed early with some parts of the project eliminated this is considered to be ___________ closure. A. Normal B. Premature C. Perpetual D. Changed Priority E. Failed Project
B. Premature
18. Items technical in nature and focus on solutions to problems that surfaced would typically appear in the _____ section of the final project report. A. Analysis B. Recommendations C. Classification of project D. Lessons learned E. Strategic objectives
B. Recommendations
20. Corrective actions that should take place (such as shifting to more resilient building material) would typically appear in the _____ section of the final project report. A. Analysis B. Recommendations C. Classification of project D. Lessons learned E. Strategic objectives
B. Recommendations
12. Under which heading of the Wrap-up closure checklist should the question "Have project accounts been finalized and all billing closed?" be answered. A. Team B. Vendors/contractors C. Customer/Users D. Equipment and facilities E. Profit and loss statement
B. Vendors/contractors
16. Information on the project type, size, number of staff, and technology level would be included in which section of the audit report? A. Analysis B. Recommendations C. Classification of project D. Lessons learned E. Strategic objectives
C. Classification of project
28. The project closure process includes all of the following except: A. Shutting down resources and releasing to new uses B. Reassigning project team members C. Conduct an audit D. Getting delivery acceptance from the customer E. Closing accounts and seeing all bills are paid
C. Conduct an audit
11. Under which heading of the Wrap-up closure checklist should the question "Has an indepth project review and evaluation interview with the customer been conducted?" be answered. A. Team B. Vendors/contractors C. Customer/Users D. Equipment and facilities E. Profit and loss statement
C. Customer/Users
14. In the Snapshot from Practice, New Balls Goes Flat in NBA, is an example of a project gone wrong when the _______ is/are not consulted. A. Manufacture B. Equipment and facilities managers C. End-users D. Project manager E. The Fans
C. End-users
6. This type of closure occurs when the project may never seem to end. This is considered to be ___________ closure. A. Normal B. Premature C. Perpetual D. Changed Priority E. Failed Project
C. Perpetual
22. The most common circumstance for project closure is: A. Premature completion with some features eliminated B. Project completion meeting costs, schedule, and quality C. Project completion after modification of costs, schedule, or quality D. Project termination due to technical difficulties E. Perpetual projects that seem to go on and on before completion
C. Project completion after modification of costs, schedule, or quality
27. More and more companies are discarding the traditional superior-subordinate performance feedback process and replacing it with: A. Critical incidences review B. Management by objectives C. The 360-degree feedback D. Both B and C are correct E. A, B, and C are all correct
C. The 360-degree feedback
47. The _________ of projects by characteristics allows prospective readers, teams, and project managers to be selective in the search and use of report content.
Classification
30. Performance evaluations of project teams should: A. Provide the basis for individual development B. Provide the basis for participation on future projects C. Provide the basis for salary increases D. Both A and C are correct E. A, B, and C are all correct
D. Both A and C are correct
9. Implementing closedown includes the following major activities except: A. Getting delivery acceptance from the customer. B. Shutting down resources and releasing to new uses. C. Closing accounts and seeing all bills are paid. D. E-mail the project team that the project is complete. E. Creating a final report.
D. E-mail the project team that the project is complete.
7. Many projects will fail because of circumstances beyond the control of the project team is called: A. Normal B. Premature C. Perpetual D. Failed Project E. Changed Priority
D. Failed Project
19. The section of the final project report that new project teams are likely to find most useful is the: A. Analysis B. Recommendations C. Classification of project D. Lessons learned E. Strategic objectives
D. Lessons learned
. What is not a wrap-up closure activity? A. Facilities B. Vendors C. Customer D. Profit report E. Report
D. Profit report
24. In the Research Highlight, Chaos: Software Projects, the criterion which was deemed the most important for project success was A. Realistic expectations B. Hard-working, focused staff C. User involvement D. Proper planning E. Clear vision and objectives
D. Proper planning
21. In the Snapshot from Practice, the results of analyzing the Katrina hurricane resulted in a new evaluation plan from: A. The state legislature B. The governor of Louisiana C. The city of New Orleans D. The Red Cross E. The national guard
D. The Red Cross
10. Which is not part of the team portion of the Wrap-up closure checklist? A. Has a schedule for reducing project staff been developed and accepted? B. Has staff been offered outplacement services and career counseling activities? C. Have performance reviews for team members been conducted? D. Has staff been released or notified of new assignments? E. All are included.
E. All are included.
23. Project closures can fall into all of the following categories except: A. Premature B. Perpetual C. Failed D. Changed priority E. All of these are categories for project closure
E. All of these are categories for project closure
4. The content of the final report typically includes the following topics: A. Lessons learned B. Review and analysis C. Recommendations D. Executive summary E. All the above are correct
E. All the above are correct
8. When a project may start with a high priority but see its rank erode or crash during its project life cycle as conditions change this is an example of: A. Normal B. Premature C. Perpetual D. Failed Project E. Changed Priority
E. Changed Priority
15. Closing out _________ is often messy and filled with untied ends. A. Project review meetings B. Reports C. Invoices D. Teams E. Contracts
E. Contracts
55. In a Perpetual project the most common circumstance for project closure is simply a completed project.
F
59. Part of the content of the final report typically includes profit made on the project.
F
62. Project Summary is the summary that simply highlights the key findings and facts relating to the project implementation.
F
65. The maximum items on a checklist for closing a project are 50
F
67. Evaluation of individuals implies measurement against all team members.
F
68. Performance evaluations of project team members are typically well done because the evaluations are conducted by the team member's home department.
F
70. A project closure where the project is completed early with some parts of the project eliminated would be classified as project failure.
F
71. The key requirement in selection of the facilitator is one who is the end-user
F
75. Project managers should, when possible, draw comparisons to other team members when conducting individual team member reviews
F
33. ____________ are usually easy to identify and easy for a review group to close down.
Failed project
53. __________ represent an analysis carried out during and shortly after the project life cycle; they attempt to capture positive and negative project learning.
Lessons learned
50. _________ are binary; either you have reached requirements completion or you have not.
Milestones
31. ________ is the most common circumstance for project closure is simply a completed project.
Normal
56. In a Premature projects, the project may be completed early with some parts of the project eliminated.
T
57. Retrospectives of lessons learned are designed to improve performance on current and future projects.
T
58. When a project may start with a high priority but see its rank erode or crash during its project life cycle as conditions change this is an example of change changed priority.
T
60. The project manager's challenge is to keep the project team focused on the remaining project activities and delivery to the customer until the project is complete.
T
61. Implementing closedown includes getting delivery acceptance from the customer.
T
63. Analysis examines in detail the underlying causes of problems, issues, and successes.
T
64. The ideal scenario is to have the team member's next assignment ready when project completion is announced.
T
66. Lessons learned from the Katrina disaster are not limited to the military. Almost every agency and support group, such as individuals, communities, churches, and other groups, has developed lessons learned from their project response experience
T
69. The most common circumstance for project closure is simply a completed project such as building a new facility or creating a customized information system.
T
72. Performance appraisals generally fulfill five important functions.
T
73. Some organizations rely simply on an informal discussion between the project manager and the project member while other organizations require project managers to submit written evaluations that describe and assess an individual's performance on a project.
T
74. A 360-degree performance evaluation includes feedback from peers, project managers, subordinates, and even customers.
T
76. Retrospective methodology is one positive step toward ensuring lessons learned are developed and implemented.
T
38. The ________ section of the final project report includes succinct, factual review statements of the project such as, project mission and objectives, procedures and systems used, and organizational resources used.
analysis
54. An upbeat, festive celebration brings closure to the enjoyable experiences everyone has had and the need to say good-bye is considered to be a ____________.
celebration
34. Projects in process may need to be altered or canceled. Thus, a project may start with a high priority but see its rank erode or crash during its project life cycle as conditions change. This is called __________.
changed priority
46. Project managers should be ________ giving team members feedback throughout the project so that individual team members can have a pretty good idea how well they have performed and how the manager feels before the formal meeting.
constantly
36. The summary simply highlights the key findings and facts relating to the project implementation is called the ___________.
executive summary
48. The most common reason given for not creating lessons learned is _________.
lack of time
39. Perhaps _________ are the most valuable contribution of the closure process.
lessons learned
45. In some ____________, project managers conduct the performance reviews, while area managers are responsible for pay reviews.
matrix organizations
32. The project may be completed early with some parts of the project eliminated is known as _________.
premature
52. A __________ is a guide who leads the project team through an analysis of project activities that went well, what needs improvement, and development of a follow-up action plan with goals and accountability
project facilitator
35. A schedule for reducing project staff been developed and accepted is a question that is asked in the completion of the ___________.
wrap-up closure checklist