Project Management Final

Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.

True

Contents of the procurement management plan vary with project needs.

True

In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.

True

Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.

True

Risks can have both negative and positive effects on meeting project objectives.

True

The Microsoft Solution Framework (MSF) includes a risk management model that includes developing and monitoring a top-ten master list of risks.

True

The communications management plan varies with the needs of the project.

True

The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts).

True

Which of the following is an output of the contract closure process?

Updates to organizational process assets

One of Juran's ten steps to quality improvement states that:

an organization should build awareness of the need and opportunity for improvement.

An example of pull communication is _____.

blogs

In project procurement management, the process of _____ involves obtaining seller responses, selecting sellers, and awarding contracts.

conducting procurements

Three types of cost-reimbursable contracts include cost plus incentive fee, cost plus fixed fee, and _____.

cost plus percentage of costs

A(n) _____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain.

decision tree

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.

developing the project team

The term _____ is used to describe risks that the project team has identified and analyzed.

known risks

An important technique for _____ is the status review meeting.

performance reporting

The _____ lists the relative probability of a risk occurring and the relative impact of the risk occurring.

probability/impact matrix

All meetings must have a(n) _____ and intended outcome.

purpose

A(n) _____ system provides the ability to easily organize, find, and archive procurement-related documents.

records management

A(n) _____ is a column chart that shows the number of resources assigned to a project over time.

resource histogram

A(n) _____ is a document that contains results of various risk management processes

risk register

_____ is the amount of satisfaction or pleasure received from a potential payoff.

risk utility

The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.

six 9s of quality rule

The _____ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information.

stakeholder communications

The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.

subject

A(n) _____ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and commitment to the project.

well-run meeting

According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement.

withdrawal

The _____ represents the number of units handled correctly through the process steps.

yield

Explain decision trees and expected monetary value.

A decision tree is a analysis technique that is used to help select the best course of action in situations with uncertain future outcomes. Expected monetary value is the product of risk event probability and the risk event's monetary value.

_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

Appraisal cost

With a(n) _____ contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs.

CPFF

_____ means the project's processes and products meet written specifications.

Conformance to requirements

Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.

DMAIC

_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.

Design of experiments

An FP-EPA contract carries the least risk for a supplier.

False

Improving an organization's ability to communication is an easy process.

False

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

False

The email is the most appropriate medium for all types of communications.

False

The last step in project risk management is deciding how to address this knowledge area for a particular project by performing risk management planning.

False

_____ is the degree to which a system performs its intended function.

Functionality

The highest level of needs in Maslow's structure is referred to as a _____ need.

Growth

Which of the following is true of push communication?

Information is sent to recipients without their request.

_____ addresses the ease of performing maintenance on a product.

Maintainability

_____ refers to matching certain behaviors of the other person.

Mirroring

_____ is based on an individual's personal charisma.

Referent Power

_____ involves changing the size of the opportunity by identifying and maximizing key drivers of the positive risk.

Risk enhancement

The _____ is a description of the work required for a procurement.

SOW

The _____ model focuses on defining user requirements and planning software projects.

SQFD

Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.

Software defect

Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.

58

How is a statement of work (SOW) different from a contract statement of work? What are some of the requirements for creating a contract SOW?

A statement of work describes the procurement items in detail and the work that is required for each item. The SOW is developed from the project scope baseline and includes spcification, quantity needed, quality levels, work location and period of performance. On the other hand a contract statement of work contains legal langugage that makes it binding. The contract SOW legally defines the expected performance of project, scope of work, requirements, end results, schedules and costs.

In a(n) _____ contract, the buyer pays the supplier for allowable performance costs along with a predetermined fee and an incentive bonus

CPIF

The process of source selection involves evaluating proposals from sellers, choosing the best one, negotiating, and awarding the _____.

Contract

In the DMAIC process, the letter "C" stands for _____.

Control

According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.

False

Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.

False

Unknown risks can be managed proactively

False

"Most organizations are not in business to provide information technology services, yet many have spent valuable time and resources on information technology functions when they should have instead worked on important competencies such as marketing, customer service, and new product design. Outsourcing helps tackle this problem." Which of the following benefits does outsourcing primarily provide in such a scenario?

Helps focus on an organization's core business

_____ is a fact-finding technique that can be used for collecting information in face-to-face, phone, e-mail, or instant-messaging discussions.

Interviewing

Outsourcing suppliers can often provide economies of scale, especially for hardware and software, that may not be available to the client alone. Which of the following benefits does this offer an organization?

Reduction in fixed and recurrent costs

_____ applies to positive risks when the project team cannot or chooses not to take any actions toward a risk

Risk acceptance

What are the guidelines for conducting effective meetings?

Running an effective meeting is a key part of project management. There are a couple guidelines for conducting effective meetings including: seeing if a meeting can be avoided, having a defined purpose and intended outcome, knowing who should be in attendance, providing a agenda to those attending, and setting ground rules or the meeting.

According to Lencioni, which of the following qualities is present in organizations that succeed?

Teamwork

Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility

Theory X

How do you determine the number of communications channels? How does the number of people involved in a project affect this value? How can project managers control this value?

To determine the number of communication channels you take = (the number of stakeholder*(the number of stakeholders -1))/2. A project manager must be aware that a project's communication complexity increases as the number of stakeholders increase. The project manager should control this value by using a communication management plan.

A key factor in evaluating bids, particularly for projects involving information technology, is the past performance record of the bidder.

True

Contingency plans are predefined actions that the project team will take if an identified risk event occurs.

True

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

True

While outsourcing, organizations should protect strategic information because it can become vulnerable in the hands of suppliers.

True

According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.

affiliation

A(n) _____ is a mutually binding agreement that obligates the seller to provide the specified products or services and obligates the buyer to pay for them.

contract

The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.

executing

Risk _____ refers to reducing the impact of a risk event by reducing the probability of its occurrence.

mitigation