Project Management

What is the definition of "phase-gate"?

A decision point between phases of iteration Correct! Each phase of the iteration process is a project to itself with a deliverable, and a phase-gate is the decision point between phases.

Scrum

A scrum master leads the team, but rather than directing project team members, the scrum master acts as a facilitator who ensures that obstacles are removed and the team has the resources needed to complete the iteration.

What is an example of project scope creep?

Adding functionality without considering impacts Correct! It is important to create and deliver what has been contracted, on budget and on time. Adding functionality without considering impacts to the project's budget, schedule, and resources is an example of scope creep.

What is the best description of a stakeholder?

Anyone who is involved with the project from inside or outside of the organization who is either a user or contributor to the project and the organization

Which of the following are causes of conflict in teams? (Choose all that apply)

Asking people to work on the tasks needed without giving them the whole picture Combining people of different skills and backgrounds Setting aggressive deliverables and schedules

Margot does not give much thought to how she approaches her course; she just goes to a unit, tries a few activities, and then does the checkpoint quiz. Sometimes she does well, sometimes she does not. She is really not sure how she will do on the final exam. Check the steps that Margot has not done.

Assess the task Evaluate her own strengths and weaknesses Plan a strategy for working through the course Monitor her own performance Adjust her approach

If Level 1 is lowest level and Level 5 is highest, put each of these statements about organizational maturity level in the correct level. Level 2

Basic documentation exists, inconsistent management support rarely or occasionally applied

The project team is a virtual team and weekly meetings are scheduled. What are the goals of the status meeting?

Collect individual status information, identify issues, and gain what is needed to inform the customer. Identify what has to be done to stay on plan, and ensure the team is working independently and together as needed.

Which phase of the project closeout includes the archiving of all records?

Completing administrative closeout Correct! The complete administrative closeout includes tasks such as archiving all records and returning all assets to sponsor organizations.

In the project executing phase, what are major areas for monitoring?

Cost, schedule, and scope Correct! These are the major areas that are monitored during the project executing phase.

Using a weighted factor scoring model, the project team's ratings for each criteria are multiplied by which factor?

Criterion weight In the weighted factor scoring model, each criterion is assigned a weight.

CCPM

Critical chain project management (CCPM) focuses on managing the uncertainties of a project. CCPM assumes that resources available to complete the project are in limited supply and it specifically plans to ensure resource availability.

CPM

Critical path method (CPM) Was developed for the DuPont Corporation to help with projects in their manufacturing plants. CPM is also used for estimating project activity durations, but CPM assumes that the estimates do not vary and time can be reliably estimated.

Human Resource Management Plan

Defines the roles, skills, and knowledge needed by project team members. Identifies when the human resource will be needed and how the person will be identified, trained, and integrated with the team.

Phases of the Project Life Cycle

Defining Planning Executing Closing

Which phase of the project closeout is the first step to be conducted?

Deliver project outcomes Correct! The first step of the project closeout process is to deliver the project final deliverables to the customer.

Process Improvement Plan

Describes how the processes and procedures used on the project will be evaluated to ensure that the most efficient methods are implemented.

1980 - 1989

Desktop computers were first able to run complex project management software.

Change Management Plan

Documents how changes to the project outcomes will be managed, approved, implemented, and monitored.

Risk Management Plan

Documents how risk events will be identified in advance, monitored, potentially mitigated, and managed across the project life cycle.

Requirements Management Plan

Documents how the customer and stakeholder requirements will be identified, integrated to the project scope, tracked throughout the project, and verified at closure.

Configuration Management Plan

Documents how the project team and stakeholders will keep track of the versions of project documents to ensure that the most up-to-date document is in use.

Quality Management Plan

Documents how the quality of the project deliverables will be measured and what steps will be taken to monitor and assure that the quality meets the customer requirement.

Scope Management Plan

Documents how the scope will be initially developed, maintained during project execution, and verified at project closure.

Integration Management Plan

Documents how the various processes and planning areas will be kept in sync throughout the project life cycle.

Communications Management Plan

Documents which information will be communicated, when it will be communicated, how it will be communicated, and to whom.

How do the phases of iteration differ from the phases of the project life cycle?

Each phase is a project with a deliverable. Correct! While the phases of the project life cycle form the parts of a whole project, each phase of the iteration cycle is its own project with a deliverable.

Why does the planning process often require additional resources?

Expert knowledge is required. Correct! Expert knowledge is needed to estimate costs and activity completion times that may require additional resources during the planning process.

Cost Management Plan

Explains how costs will be estimated, monitored, controlled during the project.

Stakeholder Management Plan

Explains how stakeholders will be identified along with their level of interest in the project and influence over the project. This is closely tied to the communications plan since stakeholders will need varying levels and frequency of information. Pg 49

Time Management Plan

Explains how the schedule will be developed, monitored and controlled.

True or False: "Sacred cow" projects are never canceled.

False A sacred cow project may be canceled once the project sponsor understands the lack of justification for continuing.

True or False: An operating necessity project is always approved.

False Any project is open to rejection if it cannot be justified. There may be other options to what was proposed that are more effective.

True or False: Checklists assign weights to each selection criterion.

False Checklists are not weighted but are basically a list of questions about the characteristics of the project.

A checklist provides numerical values for attributes to compare different scenarios.

False Checklists only provide answers to questions about the project; no numerical values are assigned.

True or False: Scope creep is an expansion that occurs with changes to the scope that are not documented in a change process. This affects schedule and cost. Therefore, it is alright if scope is reduced without documented changes.

False Correct! Any changes to scope must be documented. If scope is reduced without documentation, then the required quality may not be met, and the product of the project will be unacceptable.

True or False: Lessons learned are documented in order to improve the performance of the current project.

False Correct! During project closure, the project manager documents the lessons learned from the project so that future project managers can use what went well and avoid what went poorly to improve their project's performance.

True or False: An iterative planning process can be used if the team does not have sufficient time to thoroughly plan the project.

False Correct! Iterative planning methods can allow the team to move forward with specific deliverables that will contribute to planning and executing future deliverables, which will eventually lead to the desired project outcome.

True or False: PMBOK is a method for project management.

False Correct! PMBOK is an official standard for project management, not a method. Project management methods include PERT, CPM, Critical Chain, Waterfall, Agile, and PRINCE2.

True or False: Project outcomes must be tangible products.

False Correct! Project outcomes can be tangible or intangible.

True or False: A project scope is an instrument used to view and evaluate a project.

False Correct! Project scope is a description of everything the project includes.

True or False: It is alright to have scope creep because it provides a better product or service to the customer.

False Correct! Scope creep should always be avoided because it will negatively impact cost, schedule, and quality.

True or False: The project planning phase requires fewer resources than the project defining phase.

False Correct! The planning phase generally requires more resources since people with specific knowledge about the work will need to provide input to the plan.

True or False: In the quality constraint, the customer can always revise the quality level to reduce costs or schedule.

False Correct! There are sometimes government mandated safety levels. In addition, reduction in safety level can lead to litigation if there are any injuries related to quality defects.

True or False: The triple constraint means there needs to be three justifications to change anything in the project.

False Correct! Triple constraint means that three items—scope, cost, and schedule—are tied together, and changing one affects the other two.

True or False: When calculating NPV, any one-time expenses do not need to be included.

False NPV includes all incomes and all expenses.

True or False: Net Present Value (NPV) is the amount of money that needs to be invested today to have a specified amount of money at some specific future date.

False NPV includes more than just the amount of money invested today. It includes all expenses and all revenues, and takes the time value of money into account.

True or False: Project checklists are always a quick and simple approach to project selection.

False Project checklists can include hundreds of items with many participants.

True or False: General management skills would include schedule development, PERT charts, work breakdowns, and risk management.

False Schedule development, PERT charts, work breakdowns, and risk management are not considered general management.

True or False: The selection criteria determines if the initiative is a project, program, or portfolio.

False The criteria used to accept or reject has nothing to do with an initiative being a project, program, or portfolio.

True or False: Status meetings should be held only with the sponsor to keep questions to a minimum and to conserve time.

False The real purpose of a status meeting beyond informing, which can be done in writing, is to get questions and raise issues before they become problems. You will save time if you find out information and issues as early as possible.

1900 - 1949

Henry Gantt introduced the Gantt chart.

Procurement Management Plan

Identifies how the project team will acquire products and services from outside organizations.

Human Resource Management

Includes the processes that organize, manage, and lead the project team.

OPM3 assigned names to each maturity level. Identify the name with the correct level. Level 4

Integrated

IRR

Internal Rate of Return Evaluates projects as if they were financial investments.

Which financial concept used for project selection evaluates projects in the same way that financial investments are evaluated?

Internal Rate of Return Like a financial investment, the internal rate of return model for project selection focuses on the potential rate of return a project might produce.

In which way can conflict be an opportunity for a project?

It can reveal something critical about the project Conflict can teach the project manager and team members something critical about the project that was not previously known

What is gathered and documented by the project manager during the project closing phase?

Lessons learned Correct! The project manager gathers and documents lessons learned during the project closing phase. These are to benefit future projects.

What are the objectives of project management?

Meeting scope, budget, and schedule

NPV

Net Present Value is a financial measure of the total future benefits of a project minus the costs of the project. If the future benefits (revenue, income, savings) are greater than the costs of the project, NPV is positive. If the costs of the project outweigh the future benefits, NPV will be negative. So overall, negative NPV is bad, positive NPV is good, and projects with higher NPV have greater benefits to companies.

What is an example of a type of non-numeric model for selection criteria?

Operating necessity The most common examples for non-numeric selection criteria models are competitive necessity, operating necessity, and sacred cow.

OPM3 assigned names to each maturity level. Identify the name with the correct level. Level 2

Planned

What is an example of measurable goals?

Price Point Correct! Examples of measurable goals include price point, maximum production time, total cost, and other factors.

A _______ is an activity or group of activities that generate a new, unique product, service, or result to support that program.

Project

PERT

Project Evaluation and Review Technique Was developed in the 1950s to support the U.S. Navy's Polaris missile project. PERT is used to estimate activity duration times. It uses a statistical approach to estimate the time that will be required to complete project work activities. PERT techniques are recommended by PMBOK when estimating activity duration times that vary.

Who gathers and documents the project lessons learned?

Project Manager Correct! It is the project manager's job to gather and document the project lessons learned during the project closing process.

A scope statement includes:

Project Objectives Project Deliverables Product Acceptance Criteria Technical Requirements Project limits and exclusions Project Milestones Project Constraints Project Assumptions

Pablo has a busy semester and he does not want to give too much time to the course. So he puts off working through the course, figuring that he will spend a couple of weeks at the end of the semester doing it all at once. In the end, he fails the final exam. His principal mistake was that he did not:

Properly assess the task

Model Selection Criteria Easy to Use

Provide results in a reasonable amount of time Results should be easily understood by the decision makers. Example: Use models that provide measures that the decision maker can easily apply, such as dollars, months, or percentage change.

What does the project manager need to do during project closeout? (Choose all that apply.)

Reassign project resources back to the company Verify that the completed project is transitioned over to the customer Document the project results Correct! All of these activities must be completed by the project manager at closeout.

What is an example of information that might be found in a project proposal?

Risks to the project Correct! A complete project proposal includes any risks that might derail the project.

You work for the Whoopie Toy Company. You have been assigned to lead a project to design a board game that was approved and started over a year ago. In that time, not only have some of your company's priorities and goals changed, but the interest in board games has declined, and you are not sure that this project is still relevant. You approach your supervisor to raise the issue, since you do not want to waste resources. Your supervisor responds that he is aware that the project is not really in line with the organization's current strategy but it must be completed anyway, as it has sponsorship from the VP of marketing. What is this an example of?

Sacred Cow This is a sacred cow project since it does not fall under either a competitive or an operating necessity. The main reason it is being undertaken is at the request of a high-ranking stakeholder.

The project officially launched a month ago, and the project manager is preparing for the first customer status meeting. She needs to do which of the following?

Schedule the meeting, find a place, create an agenda, and prepare a presentation showing milestones, accomplishments, and where we are on the plan and where we are going.

What concludes the project defining phase? (Choose all that apply.)

Selection of the project Creation of the project charter Correct! Project selection and the drafting of a project charter conclude the defining phase of a project.

Project management must make certain that all project objectives are ________, _______, achievable, relevant, and timely.

Specific Measurable

SOW

Statement of Work

Projects selected by an organization must be directly related to the organizations

Strategy

What does "opportunity cost" mean?

The benefit that could have been realized if the money were used for another purpose This is the definition of opportunity cost. If money is used for one purpose, it is not available for another use.

What is the basis for determining the maturity level of an organization's project management processes?

The comprehensiveness of written procedures to accomplish tasks Maturity level is based on comprehensiveness of written procedures to accomplish tasks.

What is a project scope?

The desired result for a project Correct! Project scope is the desired result for a project, and it defines the product.

What is the overall organizational maturity level determined by?

The lowest maturity level of any of the processes Overall maturity level is determined by the lowest maturity level of any of the processes.

One of the project manager's tools for communicating is the 8 and 80 Rule. What does the number 80 refer to in this rule?

The maximum number of hours that should go by before checking in with a team member

When not enough information is available to fully plan the project, which benefits can companies gain by using iterative planning methods?

The organization can discover more information through each subsequent phase. Correct! Each phase has one or more deliverables that brings clarity to the scope and overall outcome of the project.

In addition to the triple constraints, what other considerations may determine if the project is successful?

The requirements in the scope adequately define the project's objectives.

TOC

Theory of Constraints The goal is to maximize throughput up to the point where one of the manufacturing processes is working at maximum capacity. At that point, throughput is capped until you can add resources.

Maturity Level Level 1 - "Ad Hoc"

There are no formal standards, processes, procedures, or resources to constitute a project management discipline. Standard technologies and reporting methodologies are sporadic.

Why are projects important to an organization?

They improve existing products or services for the organization. They develop new products or services for the organization.

Why are planning and executing considered iterative activities?

They will occur repeatedly as problems are detected. Correct! The project team will replan parts of the project and then return again to executing whenever it is determined that the existing plan is insufficient to meet the requirements of the customer.

Waterfall Method

Traditional practice which found its best use in software and hardware development. In this method, the project work flows downward like water falling over a ledge. The initial programs are designed by software developers and then handed over to programmers to create the computer code. The programmers then hand the completed code to the quality control analysts who then test the code and turn it over to the customer for acceptance testing. This process flows logically and in a linear fashion, but if any problems are found, returning the work back to the previous step is very expensive—much like the difficulty of swimming back up a waterfall.

True or False: A checklist can be changed to a scoring model by adding a rating scale to the checklist.

True A scoring model is, essentially, a checklist with ratings (scores) assigned to each item.

Project managers must not only manage people of all levels, but they must also manage costs, expectations, procurement, outside suppliers, and partners.

True Correct! A PM is all things to all people, and managing time and money and function are the key aspects of the expectations. On top of that, the results must be of an appropriate quality.

True or False: A Work Breakdown Structure is created to help ensure that stakeholders are satisfied that the project outcomes will be achieved and the project team understands the work that needs to be completed.

True Correct! A Work Breakdown Structure is created to help ensure that stakeholders are satisfied that the project outcomes will be achieved and to ensure the project team understands the work that needs to be completed.

True or False: During the executing phase, the project team may need to return to the planning phase in order to make an adjustment to the budget, schedule, or scope.

True Correct! It is during the executing phase that changes to triple constraints are often identified and must be addressed.

True or False: Lessons learned can be both positive and negative.

True Correct! Lessons learned from prior projects contribute valuable insights into what went well and what did not go well.

True or False: The customer officially signs off on the project outcomes to accept the results during the closing phase of the project life cycle.

True Correct! The customer takes delivery and signs off on the project results as part of the closing phase of the project life cycle.

True or False: The project justification may also be referred to as the business case.

True Correct! The terms "justification" and "business case" are used interchangeably in project management.

True or False When projects officially end, the project manager and project team will transition to other assignments so there will not be anyone around to complete documentation or approve invoices for payment.

True Correct! When projects officially end, the project manager and project team will transition to other assignments so there will not be anyone around to complete documentation or approve invoices for payment.

True or False: Time value of money is based on the idea that money is worth more today than the same amount in the future due to its earning potential.

True Money can be used today in way that will earn future returns.

True or False: The discount rate can be equivalent to the interest rate that would be paid to a bank.

True The discount rate can be based on bank interest rates as well as other comparative rates for acquiring capital.

True or False: The concept of IRR uses time value of money.

True This is a financial calculation using time and an interest rate.

True or False: The concept of IRR is a numeric measure.

True This is a financial calculation.

1950 - 1969

U.S. defense projects began exploiting critical path network analysis.

What is the best way to do a scoring model?

Use a group of scorers This helps minimize the effect of bias that a single rater may have.

Model Selection Criteria Capable

Uses factors that are relevant to the organization You would not expect one model to cover all dimensions of a project; you would want to use models that cover their dimension comprehensively. Example: For organizations with a long-term value perspective, the net present value model provides a rigorous evaluation of a project's future cash flows.

During the meeting, each leader speaks to the status of their work. Risks and the status of any mitigation activities are discussed. Based on the discussion, the project manager assembles the team reports and updates them into one document.

Weekly Internal Status

When does the project defining phase begin?

When an idea for a project is identified by a company Correct! The defining phase begins when an idea for a project is identified.

Pre 1900

Workers were considered cheap and expendable.

KSA's

knowledge, skills, and abilities

A project _______ part of a larger program.

may be

What is developed from the project scope and statement of work?

the Work Breakdown Structure Correct! Descriptions from the project scope and statement of work are how the Work Breakdown Structure is developed.

The project maturity model is _______

A process for determining if the level of documentation and best practices is followed in project execution. A project maturity model is a process for determining if the level of documentation and best practices is followed in a project execution.

What is a way to avoid conflict in a project?

Communicating with the team Most problems are due to poor communication. Project managers can avoid conflict and address conflict through effectively communicating.

Quality Management

Includes processes and activities that determine quality policies, objectives, and responsibilities

A _______ is a group of activities that support company strategies.

Portfolio

You ask Ted how many certifications he has in project management, and he tells you he has a PMP, a CAPM, and a PgMP. From which organization did Ted get these certifications?

Project Management Institute (PMI) PMI issues these certifications.

Who manages the varying interests of stakeholders?

Project Manager

Google Drive is an example of what?

A collaboration site

Integration Management

Includes processes and activities needed to identify, define, and coordinate various processes and project management activities

Communication Management

Includes processes to ensure timely and appropriate planning, creation, distribution, management, control, and monitoring of project information

Cost Management

Includes the processes involved in planning, estimating, budgeting, managing, and controlling costs so that the project can be completed within the approved budget

Procurement Management

Includes the processes necessary to acquire products, services, or results needed from outside the project team

Risk Management

Includes the processes of conducting risk management planning, identification, analysis, response planning, and controlling risk on a project

Stakeholder Managment

Includes the processes required to identify all people or organizations impacted by the project, analyze stakeholder expectations, and develop appropriate strategies for effectively engaging stakeholders in project decision and execution

Time Management

Includes the processes required to manage the timely completion of the project

Scope Management

Includes the processes that ensure that all the work required is identified to complete the project successfully

Which organization issues competency-based certifications but does not have a standard such as the PMBOK?

International Project Management Association (IPMA) IPMA issues competency-based certifications but does not have a standard such as the PMBOK

What is/are the advantage(s) of a high organizational maturity level score? (Choose all that apply.)

It ensures higher quality work if all procedures are followed. It indicates well-documented procedures across all process areas

According to OPM3, what takes place during the fifth and final level of project management maturity?

Lessons and best practices are applied

Maturity Level Level 5 - "Sustained"

Lessons learned and best practices are applied to continuously improve existing standards, processes, procedures, and resources. Metrics are collected and applied at the project, program, portfolio, and organizational levels. The organization is in the position to evaluate future decisions based on past performance in order to increase competitive performance.

OPM3 assigned names to each maturity level. Identify the name with the correct level. Level 3

Managed

If Level 1 is lowest level and Level 5 is highest, put each of these statements about organizational maturity level in the correct level. Level 5

Metrics collected and applied at the project, portfolio, and organizational levels

If Level 1 is lowest level and Level 5 is highest, put each of these statements about organizational maturity level in the correct level. Level 4

Metrics in place to collect performance data across all projects

What is a possible shortcoming of using a project selection model?

Models are singular in their vision of reality Because of their singularity of vision, models can ignore other aspects of a future project.

Using the team's last prior weekly report and the customer meeting information from last month, the project manager compares project performance to schedule and financial performance for the project. Product and contract issues and discussions are also held at this time.

Monthly customer meeting

Maturity Level Level 4 - "Integrated"

More refined standards, processes, procedures, and resources are in place. More refined documentation exists. Management support is consistent. Execution is consistent. There are efficiencies across all projects. Metrics are in place to collect performance data.

If Level 1 is lowest level and Level 5 is highest, put each of these statements about organizational maturity level in the correct level. Level 1

No formal standards

Which organization includes standards for Organizational Project Management Maturity (OPM3)?

PMI The Project Management Institute publishes both foundational and practice standards, including standards and frameworks for OPM3

Which organization would you go to if you wanted to become a certified PMP?

Project Management Institute (PMI) PMI is the certification organization for becoming a PMP.

Which certification has the largest number of practitioners registered globally?

Project Management Professional (PMP) PMP is the certification with the largest number of practitioners registered globally.

1970 - 1979

Project management had two meanings: Industrial and IT.

A project is successful if it meets the triple constraints of

Scope, Schedule, and Budget

Which communication type is the best option when working in a widely dispersed virtual team?

Shared threaded discussion Shared threaded discussions allow the contents to be available for all the team members to access and contribute to, regardless of time zone.

What specifically do PMBOK and PRINCE2 provide to projects?

Standard The knowledge base of practitioners is captured and codified in these professional standards.

Maturity Level Level 3 - "Managed"

Standards, processes, procedures, and resources are in place as organizational standards. Formal documentation exists. Management support is consistent. Execution is irregularly/inconsistently applied.

Maturity Level Level 2 - "Planned"

Standards, processes, procedures, and resources exist in the organization but are not an organizational standard. Basic documentation exists. Management support is inconsistent.

OPM3 assigned names to each maturity level. Identify the name with the correct level. Level 5

Sustained

You think you are pretty skilled in the things Ted listed, and he agrees. He asks you who you have in mind for the team. You are not really sure yet, but you do know your brother-in-law, Serge, who is a general contractor, and your cousin Celeste, an accountant, will be included. Serge and Celeste do not like each other all that much. Which additional skill are you going to need?

The ability to "read" other people and influence them well Interpersonal skills like listening and influencing are critical.

Model Selection Criteria Low Cost

The costs of gathering data and running the model should be low relative to the scale of the project. Example: A model that requires hiring a consultant to run and interpret may not be cost effective for smaller projects.

Model Selection Criteria Comparable

The model should be usable across a range of projects such that the outcomes of the model can be used to compare projects. Example: Using a profitability model for one project and a qualitative scoring model for another would not allow the decision maker to analyze the projects relative to each other.

Model Selection Criteria Flexible

The model should provide accurate measures across a reasonable range of conditions. Example: The model would allow for changing conditions where the cost of a new government regulation must be factored into the analysis.

This meeting includes three highlights, three lowlights, three issues, and milestones that show the project schedule performance compared to baseline, and a standard financial performance trend chart.

The monthly management project review

Your accountant cousin, Celeste, lives 450 miles away, so on top of having to deal with a number of different personality types, you have the added complication of having virtual team members on the project team. Ted tells you he lives by the 8 and 80 Rule for project manager communications. What are true about the 8 and 80 Rule? (Choose all that apply.)

The project manager should avoid controlling tasks of less than eight hours to avoid micromanaging. The project manager should not let more than 80 hours (or two weeks) go by without checking in.

What is correct about the PMBOK and PRINCE2 standards?

They are best practices that may not apply to every project in every company in every industry They are best practices that may not apply to every project

Ted asks you what kinds of project reports you plan to use. You look at him blankly, so he proceeds to explain project reports. What are important reasons to keep project reports? (Choose all that apply.)

They provide a history of the project, which can help the project manager track successes and failures. They represent an important source of evidence if there are disputes regarding project performance. These are two reasons it is important to keep project reports.

Why is having an appropriate project selection method important?

To budget limited resources Organizations have a limit to the funding, personnel, and equipment available to develop new products and services.

What are reasons for project management?

To have a single point of contact for all project activities. To successfully coordinate activities between many different functions.

Which applies to the PMO? (Choose all that apply.)

Tracks "lessons learned" to be carried to new projects Helps provide resources to projects as needed Creates a repository for all project knowledge in the organization

Which organization oversees the PRINCE2 certification?

AXELOS Ltd. AXELOS Ltd. is the certification organization for the PRINCE2.

Which organization is a joint venture between the government of the United Kingdom and Capita PLC?

AXELOS Ltd. Formed to manage standards and certification for the Cabinet Office, AXELOS Ltd. is a joint venture between the UK and Capita PLC.

Model Selection Criteria Realistic

Accurately reflects the way the organization does business Appropriate for the level of resources, capabilities, and external environment of the organization Example: Using profitability model when the organization is focused on market share growth would not be appropriate.

OPM3 assigned names to each maturity level. Identify the name with the correct level. Level 1

Ad Hoc

Penelope has worked her way through the entire course by skipping the text and jumping straight to the activities. When she gets the answer wrong on one of the activities, she tries the other answers until she discovers the correct one. Unfortunately, she does not pass the final exam and has to retake it. "Oh well," she sighs. "Back to the drawing board." Once again, she opens the first unit, skips the text, and goes straight to the activities. Penelope has failed to:

Adjust her approach

When it is determined that a project will not be in alignment with company strategic goals, what is the best course of action?

Advise top management and seek direction from them.

You ask Ted what types of skills he thinks are critical in a project manager role. Ted thinks for a minute, then responds, "I can think of three things right off the top of my head." What do you think are critical? (Choose all that apply.)

Conflict resolver Ability to communicate verbally and in writing Organization These are all critical project manager skills.

You are beginning to realize there is a lot involved in this project management stuff. Ted just smiles when you comment on this and says, "Just remember to keep track of your triple constraints. That is half the battle." What are the triple constraints Ted is talking about?

Cost, Time, Scope The triple constraints of project management are cost, time, and scope.

Which organization is the world's leading authority in competent project, program, and portfolio management (PPPM)?

IPMA The International Project Management Association is the world's leading authority on PPPM

Which of the following components are usually found in both a Learn by Doing question type and a Did I Get This? question type?

Detailed feedback

When closing out a project, the project manager should

Document and share lessons learned.

If Level 1 is lowest level and Level 5 is highest, put each of these statements about organizational maturity level in the correct level. Level 3

Formal documentation exists, execution irregularly or inconsistently applied

Which organizational structure is used by government entities?

Functional A functional organization is straightforward, has clear lines of authority, and is well-defined. This makes it perfectly suited to government entities.

What is the most basic form of organizational structure?

Functional Functional organization is straightforward, has clear lines of authority, and is well defined, making it the most basic of the three.